All together now -- Continuing technical issues from the legacy SPG forum
Aug 27, 2018, 9:47 am
#108
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,417
I hope he's in a Starwood hotel somewhere far far away and being treated like royalty. He deserves it.
Aug 27, 2018, 12:24 pm
#109
Join Date: Jan 2006
Location: Atlanta but Washington DC will always be home.
Programs: Marriott LTP, Hilton Diamond, Accor Gold, Hyatt Explorist,, Delta Plat,
Posts: 2,075
Tone deaf much? I'm going to assume this means no one at Marriott has read through the pages and pages of problems that many of us are having, let alone planning to respond to recognize our issues and give us any update on when they will be fixed. Sigh, SPG was so much better than this. Frankly, I thought Marriott would be better than this too...
Hello ehud, if there is anything we could help you please send us an email.
Best regards,
Igor A.
Social Media Specialist
Marriott International
[email protected]
Best regards,
Igor A.
Social Media Specialist
Marriott International
[email protected]
Aug 27, 2018, 6:19 pm
#110
Join Date: Mar 2011
Programs: Hyatt Globalist, Marriott Titanium
Posts: 1,179
According to the email sent a few hours ago, everything is fine and dandy and you can apparently merge your account. No acknowledgement of the issues discussed here, let alone any hint of an apology.
Aug 27, 2018, 6:45 pm
#111
Join Date: Dec 2014
Location: Bangkok
Programs: Marriott Bonvoy Titanium, BAEC Silver, TK Miles & Smiles Elite
Posts: 2,210
Things seem stable now. Still two widespread incorrect numbers: YTD nights and Lifetime nights in my (and many others) migrated SPG account.
All I want, lurkers, is a clear communication that Marriott knows about specific issues and is working on fixing them. Otherwise I'm left to think what? I continue to hold off phoning, merging accounts, making more reservations, basically any activity with Marriott until I get the all clear.
Aug 27, 2018, 9:34 pm
#113
Join Date: Sep 2017
Location: SJC
Programs: Hilton Diamond, Hyatt Explorist, Bonvoyed Lifetime Gold
Posts: 117
Can you merge? You might lose one of the account info. Everyone has had a hard time getting it work properly. I still cant. My spg only shows marriott stuff. This whole merger is a fail. So if I were you, I would wait. Wait till everything calms down and Marriott IT can catch up.
Last edited by JfromTheBay; Aug 27, 2018 at 10:49 pm
Aug 27, 2018, 10:26 pm
#114
Join Date: Dec 2006
Programs: United 1K, *wood LT Plat
Posts: 826
I got that email too. It's the first email I've had from either SPG or MR since this migration debacle started.
Things seem stable now. Still two widespread incorrect numbers: YTD nights and Lifetime nights in my (and many others) migrated SPG account.
All I want, lurkers, is a clear communication that Marriott knows about specific issues and is working on fixing them. Otherwise I'm left to think what? I continue to hold off phoning, merging accounts, making more reservations, basically any activity with Marriott until I get the all clear.
Things seem stable now. Still two widespread incorrect numbers: YTD nights and Lifetime nights in my (and many others) migrated SPG account.
All I want, lurkers, is a clear communication that Marriott knows about specific issues and is working on fixing them. Otherwise I'm left to think what? I continue to hold off phoning, merging accounts, making more reservations, basically any activity with Marriott until I get the all clear.
And to the previous poster who mentioned complaining to the hotel you stay at regularly, they proactively reached out to me, apologized for the issues, and offered some points for my loyalty. Didn’t see any reason to hold it against them - they were legacy Starwood and had no say in the merger and have continued to treat me very well.
Aug 27, 2018, 11:03 pm
#115
formerly rxfleming
Join Date: Jan 2009
Location: AUH, DXB (and GLA)
Programs: BA GGL, HHonors Diamond, Marriott Plat Elite
Posts: 2,456
I've had no stays post since 18/08.
I also haven't had any miles post from my SPG credit card either this month (UAE NBD Mastercard). Wonderful.
I also haven't had any miles post from my SPG credit card either this month (UAE NBD Mastercard). Wonderful.
Aug 28, 2018, 1:22 am
#116
Used to be RichardKopf
Join Date: Nov 2007
Location: Sydney
Programs: SPG LTP/IHG Pl/Hilton D/Shang-Taj D/VA Plat/QFClub/Hertz Pres/Avis Pres
Posts: 932
Can anyone who could access their previous Starwood stays while logged into the SPG account after the program merge confirm that after they combined accounts, using the SPG number as the keeper, they can still see all their Starwood stays for this year?
Customer service staff are all pushing hard to combine accounts, but as my SPG account lists all stays and points, but not correct nights credit up to 25 Jul (14 short), I'm not keen to combine unless I am sure that I can still see, and Marriott staff can see, my actual YTD SPG stays so they can all be credited at some point.
Thanks in advance.
Customer service staff are all pushing hard to combine accounts, but as my SPG account lists all stays and points, but not correct nights credit up to 25 Jul (14 short), I'm not keen to combine unless I am sure that I can still see, and Marriott staff can see, my actual YTD SPG stays so they can all be credited at some point.
Thanks in advance.
Aug 28, 2018, 3:16 am
#117
Join Date: Jul 2004
Location: Live: IWI; Work: DCA/Everywhere; Play: LAS/SJU/MLE
Programs: AA EXP, DL PM, Hyatt Glob, Marriott Ambassador/LTP, Nat'l Exec Elite, LEYE Gold
Posts: 6,675
I quit. 64 nights YTD but none in the past month. Waiting until things calm down before I consider (1) coming back and (2) whether it's worth getting the additional 11 nights I need to hit 75.
Aug 28, 2018, 3:20 am
#118
Join Date: Jun 2007
Location: europe
Programs: EX˛-*wood platinum, EX-hyatt diamond, sixt platinum, hilton silver, leaders club, esselunga verde...
Posts: 2,048
Great, the merger is done and I have an account without adress etc. in it. Everythink is gone... The new account number is not the new spg number but the linked marriott number and I am lifetime platinum because of the 600 + x nights and 10 year platinum while beeing member since 2017...
I am with stupids... And yes, s*h*i*t happens, but...
I am with stupids... And yes, s*h*i*t happens, but...
Aug 28, 2018, 3:26 am
#119
Join Date: Jun 2007
Location: Kuala Lumpur
Programs: United Mileage Plus 2P, Marriott Platinum Elite
Posts: 8
Can anyone who could access their previous Starwood stays while logged into the SPG account after the program merge confirm that after they combined accounts, using the SPG number as the keeper, they can still see all their Starwood stays for this year?
Customer service staff are all pushing hard to combine accounts, but as my SPG account lists all stays and points, but not correct nights credit up to 25 Jul (14 short), I'm not keen to combine unless I am sure that I can still see, and Marriott staff can see, my actual YTD SPG stays so they can all be credited at some point.
Thanks in advance.
Customer service staff are all pushing hard to combine accounts, but as my SPG account lists all stays and points, but not correct nights credit up to 25 Jul (14 short), I'm not keen to combine unless I am sure that I can still see, and Marriott staff can see, my actual YTD SPG stays so they can all be credited at some point.
Thanks in advance.