Originally Posted by
ftrichard
I got that email too. It's the first email I've had from either SPG or MR since this migration debacle started.
Things seem stable now. Still two widespread incorrect numbers: YTD nights and Lifetime nights in my (and many others) migrated SPG account.
All I want, lurkers, is a clear communication that Marriott knows about specific issues and is working on fixing them. Otherwise I'm left to think what? I continue to hold off phoning, merging accounts, making more reservations, basically any activity with Marriott until I get the all clear.
I’d add that my point total (while accurate after the 1:3 update), hasn’t updated with the new points earned since the cutover.
And to the previous poster who mentioned complaining to the hotel you stay at regularly, they proactively reached out to me, apologized for the issues, and offered some points for my loyalty. Didn’t see any reason to hold it against them - they were legacy Starwood and had no say in the merger and have continued to treat me very well.