vanabb

Just to confirm, with my Euro gold amex points conversion is now 3:2. With SPG it was 3:1, already pretty bad.There really are no good point transfer partners here. I can't transfer to United. BA avios is 5:4? 1:1 with hhonors?

Before: 15k Euro spend = 15k amex points, converts to 5k SPG points, or 15k Marriott points.
Now: 15k Euro spend = 15k amex points, converts to 10k Marriott points.

That is a loss of 1/3. Wow. And points are worth less, they don't go as far as few weeks ago. Not worth it.

TerryK

I can login and review my account now. I noticed four issues:
1) Missing 8 night credit which had been credited under old spg.com - probably Amex and award nights;
2) Missing one upcoming reservation - reservation is there if search by reservation number;
3) Incorrect Lifetime status;
4) No credit for stays after Aug 18 - probably a common issue.

Hope those can be corrected soon.

EuropeanPete

That's quite interesting. On my USD AMEX Plat ICC MR card, it's 1 AMEX point = 1 Marriott point. It seems pretty terrible value and plan on sticking to airlines.

I almost always get the worst of things with the ICC, so I'm surprised that you have a worse rate.

BonViveur

In Australia, we used to get 0.5 Starpoints (or 1.5 Marriott points) for 1 Amex point. The new rate is 0.666 Marriott points for 1 Amex point - a devaluation of over 55%. Marriott is no longer a worthwhile transfer option. At least we'll be earning a lot more points for our paid stays

yorkboy24

Kilian Zoll

Since I still don't have the nights in my account, I'm now getting in touch with the hotels directly -- they're clearly confused given all SPG numbers changed on the Saturday and it seems like they only the old number on file. It doesn't help that they're in China adding additional language barriers to the confusion.

mr_moon

What an utter disaster Marriott have turned this into. I'm sure no one thought this would all run smoothly. But the point is how badly Marriott have handled the problems. That is the true test of a company, how they deal with things when mistakes happen.

I was considering making a booking at a Marriott today, I spent an hour trying to login to the Marriott site but was totally unable to do so. That feature was unavailable! Quite an important feature! So I booked a Hilton instead. I can now login and I see that I'm still missing 14 nights, I'm still missing points and I still have future bookings missing from my account. When I check status.marriott.com it says Systems are online. Why doesn't it list all the issues I and many people are having? Why are Marriott trying to pretend that all is ok when clearly it is not!!

CCIE_Flyer

Assuming your 9-yr count doesn't already somehow include 2018 (as some seem to think of their accounts):

IF I WILL NOT BE GRANDFATHERED INTO LIFETIME PLATINUM PREMIER ELITE, WILL I HAVE THE ABILITY TO EARN INTO THIS LEVEL IN 2018?

Yes, members can earn Lifetime Platinum Premier Elite in 2018 if they achieve 750 Lifetime nights and 10 years at Platinum Elite status. This requirement is only for 2018 and will not be continued in future years. Members will receive notice of this Lifetime achievement in January 2019.

BonViveur

fred8ab

mr_moon

When are stays going to start crediting again? I'm waiting on stays from 15th -17th August, 17th - 21st August and 21st - 22nd August.

Has anyone who had nights missing from their YTD count from their Starwood account had this corrected yet?

I'm no longer booking Marriott hotels. There's no way in hell I can trust their system. As I said above, I actually tried to book a long stay yesterday but I was unable to login to either their Marriott or Starwood websites, so booked a Hilton.

khabah

Tried contacting the once-useful SPG Assist on Twitter mentioning that I was aware of nights/spend missing and asked if there was a timeframe for when things would hopefully be up and running again, received the useless response of "these are known issues, we are working to resolve them quickly." No answer, no help, nothing. Copy-paste, next.

I understand that this merger was a gigantic undertaking, but again, Marriott had two years to get it together. You know what, let there be glitches and hang-ups, crashes and failures. As a customer dealing with the service industry, all I wanted to see was an acknowledgment of a mistake. Rather than rushing to get their head honchos celebrating the programs coming together, status websites saying everything is up and running, and press releases waxing poetic about powerful programs and overall unity, a simple "we realize this hasn't gone smoothly, we're sorry we let you down, we're working on it and hope to get everything ironed out by X date/period." Just humanize things a bit and dignify us rather than go radio silent and act like everything is ok.

Again, I get that they're working on it and that this isn't as easy as some of us want it to be, but the way Marriott is handling the situation doesn't inspire confidence and leaves me with a bitter taste in my mouth. Really is a shame that we're now eight days in, things are still awry and there's no end in sight.

RIP SPG.

khabah

supatight80

This is exactly how I feel and glad I'm not the only one...
This "silence" would never have happened if Starwood was the one taking over.

One reason why SPG folks were so engaged with their loyalty program was because Starwood was engaged with back and forth communication. But it seems like Marriott is moving towards the "indifferent" way and sooner or later, its most loyal members I guess would start feeling indifferent as well towards the new loyalty program.

kamchatsky

Yes agreed. In fact Amex actually stopped transferring Amex-> SPG in late July, almost 1 month too early. I was not impressed by it was I was planning to transfer even more points before the 18 August swap over. Now it is definitely not worth it.

joakgarp

Have a three room reservation coming up with Sheraton in Greece in two weeks with friends and family. Scared ........ the hotel won't be able to check us in and the rooms are given to someone else. Thanks Marriott for a complete screw up. You had one job.
My MR is however looking fine and dandy but reading all of the posts makes me worried. I'm glad my last stay was on 21st july and haven't had any reservations since then until middle of september.

Reading stuff that MR will move CS and Brg-line to Mexico is going to be another messy part ( if they haven't already). Future's not looking so bright. Trust is already destroyed.