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All together now -- Continuing technical issues from the legacy SPG forum

All together now -- Continuing technical issues from the legacy SPG forum

Old Aug 21, 18, 3:57 pm
  #1  
Company Representative - Starwood
Original Poster
 
Join Date: Aug 2011
Programs: SPG
Posts: 713
Exclamation All together now -- Continuing technical issues from the legacy SPG forum

Members,

SPG, Marriott Rewards, and The Ritz-Carlton Rewards are now officially one program. The program names are sticking around until 2019, but you can now book, earn and redeem at more than 6,700 participating hotels across 29 brands worldwide,

Explore Our Combined Program

Enjoy new Elite benefits


Earn points in more places


See new ways to redeem


Plus, starting now, any member with both an SPG and Rewards account can now easily combine them into one single account login and profile. All your eligible stays will earn into one account. Even better, your combined Elite nights could add up to achieving the next Elite level right now.

To combine, all you need is your login for both accounts. Combining accounts must be done by you, the member, and will not happen automatically, even if you’ve previously linked your accounts. Combine and keep your new SPG number here.

A lot has happened over the past few days, and we truly appreciate your patience. There are still a few known issues we’re working to resolve including:
  • For members whose accounts are still displaying incorrect Elite status, this issue should be corrected later today (August 21st).
  • For members whose accounts are still displaying incorrect Lifetime Elite status, we expect this issue to be resolved over the next week. However, while Lifetime Elite status may be displaying incorrectly, members’ current Elite status and benefits should be correct. As a reminder, SPG members who qualify for Lifetime Platinum Premier in 2018 will receive notice of their achievement in January 2019.
For members having issues other than those above, please contact us at https://www.marriott.com/marriott/contact.mi

We hope you enjoy all that one powerful program has to offer.

Kind regards,

Alexandra B.
Specialist, Social Media
Marriott International

[email protected]

Last edited by Starwood Lurker IV; Aug 21, 18 at 5:46 pm Reason: adding icon
Starwood Lurker IV is offline  
Old Aug 21, 18, 3:59 pm
  #2  
Suspended
 
Join Date: Mar 2017
Programs: AC
Posts: 2,167
You folks lost my lifetime status. I qualified under the old SPG program rules years ago for lifetime, and now I'm being told post merger I don't meet the requirements under the new rules so I've lost lifetime status and have to rework under the new rules. I have sent an email. Hopefully you lurkers can help!
longtimeflyin is offline  
Old Aug 21, 18, 4:02 pm
  #3  
 
Join Date: Jul 2012
Posts: 181
We are not enjoying the one bugful program.

Please fix the HUGE communication gap between your front line agent and loyalty head office.
tonywush is offline  
Old Aug 21, 18, 4:02 pm
  #4  
 
Join Date: Feb 2013
Location: Miami, FL
Programs: UA 1MM, AA Gold, Marriott LT Titanium Elite, Hilton ♢, IHG Plat, Radisson Gold, Hertz PC
Posts: 4,493
The system is still showing error messages. In my case it shows "Due to recent system updates, some recent stays may be missing. We are working to fix this as quickly as possible." As such, my annual nights total is incorrect. You don't list this above as a known issue - but based on the online message, I assume it is.
lbbzman likes this.
TravelinSperry is offline  
Old Aug 21, 18, 4:50 pm
  #5  
 
Join Date: Oct 2006
Location: BUF
Programs: SPG Plt, HHonors Gold, UA Gold, PC Plat, Marriott Gold
Posts: 880
"Merge Failed

We are unable to merge your accounts at this time. Please try again later."

sigh
freeloader is offline  
Old Aug 21, 18, 5:13 pm
  #6  
 
Join Date: Jan 2004
Location: YUL
Posts: 895
Yesterday, I was Elite Platinum. Today, I'm gold...
LearningToFly is offline  
Old Aug 21, 18, 5:42 pm
  #7  
 
Join Date: Jan 2006
Location: Atlanta but Washington DC will always be home.
Programs: Starriott Plat, Avis Presidents Club, Whatever Airline is going where I want to go
Posts: 1,597
Lurker IV/Alexandra, I really hope that your messages these last few days are not the future of the Lurker program. I.E. You drop in, drop some PR statement and then disappear never to be heard from again. The Lurkers, and their participation on these boards (back and forth with members) as well as their personalities was awesome.

So it seems like I should contact Marriott then? I am missing 11 nights from my SPG night count and have been since Saturday even though my current status shows ok (LT is still incorrect). Some future stays are still missing, and my stay/night/points from a stay checking out on 8/18 has not posted either. This switchover has been awesome.
dcstudent is offline  
Old Aug 21, 18, 6:00 pm
  #8  
 
Join Date: Dec 2012
Programs: DL DM, SPG LT PLAT
Posts: 421
Bad decision that Marriott does not treat the SPG members that have the grandfathered amount of 750 nights and 10 years LPPE status in August. Makes no sense.
fenger likes this.
puntamita is offline  
Old Aug 21, 18, 6:09 pm
  #9  
 
Join Date: Jan 2012
Location: HEL
Programs: anti-MaRiot SPG-P IHG-S HH-D LeClub/CC-G, BA/A3-G DL/AY-P, Octopus
Posts: 5,008
< / 3
remymartin is offline  
Old Aug 21, 18, 6:14 pm
  #10  
 
Join Date: Dec 2012
Programs: DL DM, SPG LT PLAT
Posts: 421
By the way the link to merge is not working. i input new spg # and correct password. Not working. Agree would be nice for more communication when the e-mails sent sound like everything is so wonderful.
puntamita is offline  
Old Aug 21, 18, 6:46 pm
  #11  
 
Join Date: Jan 2005
Location: SMF
Programs: SPG LTP
Posts: 1,394
Originally Posted by freeloader View Post
"Merger Failed

We are unable to merge your accounts at this time. Please try again later."

sigh
Fixed that for you.
Sam P. Goodman is offline  
Old Aug 21, 18, 6:52 pm
  #12  
 
Join Date: Jan 2013
Location: CEB - primary/YVR -secondary
Programs: AC*Super Elite (100K) / PR*Elite / AY*Platinum (OWE) / SPG*Bonvoy Ambassador (LTT)
Posts: 1,806
This is still one hot mess...
- Stays/nights posted prior to 18th have now disappeared. IE all my August nights are gone (5 nights from August and corresponding points gone)
- Asking user name and password for the choice benefits
- Some areas of the site still says im Platinum (yet other areas shows correct status)
- Not to mention it incorrectly shows im still on my way to LT silver when already clocked in over 750 nights and 10 Plat years (hopefully fixed by next week)




supatight80 is offline  
Old Aug 21, 18, 6:58 pm
  #13  
 
Join Date: Jan 2013
Location: CEB - primary/YVR -secondary
Programs: AC*Super Elite (100K) / PR*Elite / AY*Platinum (OWE) / SPG*Bonvoy Ambassador (LTT)
Posts: 1,806
Lurkers,

What about our missing nights ( up to 1 month prior to August 18th) and corresponding points that mysteriously disappeared on the 18th? When will that be fixed?
supatight80 is offline  
Old Aug 21, 18, 7:12 pm
  #14  
 
Join Date: Oct 2002
Location: NYC
Programs: DL Plat, 1 MM; SPG LT Plat (RIP); Marriott LT Titanium; Fairmont Plat (RIP), DL Kryptonium Medallion
Posts: 1,715
When will the points, for credit cards that cycled between the 1st and 18th, going to post?
Spent_All_My_Miles is offline  
Old Aug 21, 18, 7:29 pm
  #15  
 
Join Date: Oct 2006
Programs: AA EP 4+ million miles, Ambassador+ Elite
Posts: 267
and it is a disaster....INFERIOR website, lost nights, can't scroll rates for different hotels with 1 click...who are the idiots behind this website?
1AAFlyer is offline  

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