All together now -- Continuing technical issues from the legacy SPG forum
Aug 28, 2018, 5:06 pm
#136
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
Then there were the over 2,000 emails in my Inbox.
But, to answer your question, you're the first Lurker to at least let us know that all of the issues that us FTers have reported have indeed been forwarded to the appropriate places. Unless I missed something (and I'll admit I might've with a few hundred -thousand?- posts across multiple threads), all we'd been told is there are still some issues but not whether the issues we were reporting are included in those issues.
Still would love some sort of timeline from Marriott...we are 11 days in...and there are still lots of issues. I can't be the only one actively moving stays from Marriott in the interim because of both account issues and issues with status showing up appropriately at hotels.
Best regards,
William R. Sanders
Social Media Specialist
Marriott International
[email protected]
Aug 28, 2018, 5:08 pm
#137
Join Date: Mar 2003
Location: NYC/PSP
Programs: AA EXP, A3 Gold
Posts: 4,106
Another inappropriate response from a Marriott Lurker. Very disappointing. Borderline victim blaming. No ounce of empathy or acknowledgement of our frustrations whatsoever. Huge thumbs down.
Aug 28, 2018, 5:25 pm
#138
Join Date: Nov 2012
Programs: BA Bronze, United 1K, HH Gold, SPG Platinum, Marriott Platinum
Posts: 3,477
I intend to keep my Marriott account number as I dont remember either one in whole anyway but can recognize the last 4 digits of my Marriott's (especially useful when changing night between me and husband).
May be keeping Marriott account number would mean a smooth transition.
May be keeping Marriott account number would mean a smooth transition.
Aug 28, 2018, 5:29 pm
#139
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,417
That might be expecting too much if the folks who are working on the remaining issues don't know it themselves.
Other than acknowledging that there are still some open-ended issues afoot and all of the ones that we have been made aware of here have been forwarded on to the appropriate teams for review, I'm not sure what more you are expecting to hear from us. As usual, if there is any additional message that the loyalty team wishes to share, we will pass it along accordingly.
Best regards,
William R. Sanders
Social Media Specialist
Marriott International
[email protected]
Other than acknowledging that there are still some open-ended issues afoot and all of the ones that we have been made aware of here have been forwarded on to the appropriate teams for review, I'm not sure what more you are expecting to hear from us. As usual, if there is any additional message that the loyalty team wishes to share, we will pass it along accordingly.
Best regards,
William R. Sanders
Social Media Specialist
Marriott International
[email protected]
Aug 28, 2018, 5:40 pm
#140
Join Date: Sep 2010
Location: Chicago
Programs: Hyatt Glob; UA 1K; BonVoyage LTT (RIP SPG); HH Dia; JX Insighter
Posts: 1,643
Aug 28, 2018, 5:53 pm
#141
Join Date: Jan 2006
Location: Atlanta but Washington DC will always be home.
Programs: Marriott LTP, Hilton Diamond, Accor Gold, Hyatt Explorist,, Delta Plat,
Posts: 2,075
Aug 28, 2018, 6:17 pm
#142
Join Date: Mar 2011
Programs: Hyatt Globalist, Marriott Titanium
Posts: 1,179
I’m still "All Together Down".
I have tried to merge my accounts at least 5 times and I have previously had experience in membership databases etc...
For me it’s all about Marriott pretending everything is rosy when it isn’t. All they need to do is apologise by email, say they are working on a number of issues and give clear communication channels for reporting them.
To to be honest, it probably wasn’t the best time for William to have a holiday as he could have calmed everyone down on here and been the face everyone needed for reassurance. I guess it’s a lesson for Marriott to make sure William remains an integral part of online communications and they appear to struggle otherwise.
So let’s have a more frank and honest approach from Marriott please.
I have tried to merge my accounts at least 5 times and I have previously had experience in membership databases etc...
For me it’s all about Marriott pretending everything is rosy when it isn’t. All they need to do is apologise by email, say they are working on a number of issues and give clear communication channels for reporting them.
To to be honest, it probably wasn’t the best time for William to have a holiday as he could have calmed everyone down on here and been the face everyone needed for reassurance. I guess it’s a lesson for Marriott to make sure William remains an integral part of online communications and they appear to struggle otherwise.
So let’s have a more frank and honest approach from Marriott please.
Aug 29, 2018, 1:01 am
#143
formerly rxfleming
Join Date: Jan 2009
Location: AUH, DXB (and GLA)
Programs: BA GGL, HHonors Diamond, Marriott Plat Elite
Posts: 2,456
I've emailed William.
I successfully merged my SPG and Marriott accounts. I adopted my Marriott number going forward.
None of my stays have posted yet since 18th, at all. I have 10 stays coming up, but my most recent stay in Fiji hasn't posted. Nothing. Zilch. I checked out 7 days ago.
My local SPG Credit Card (Emirates NBD, UAE) hasn't posted any points either to my marriott account - this is despite them posting every month, exactly on the 25th. They are now missing.
I hope this can be resolved - it's frustrating.
I successfully merged my SPG and Marriott accounts. I adopted my Marriott number going forward.
None of my stays have posted yet since 18th, at all. I have 10 stays coming up, but my most recent stay in Fiji hasn't posted. Nothing. Zilch. I checked out 7 days ago.
My local SPG Credit Card (Emirates NBD, UAE) hasn't posted any points either to my marriott account - this is despite them posting every month, exactly on the 25th. They are now missing.
I hope this can be resolved - it's frustrating.
Aug 29, 2018, 1:18 am
#144
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,480
Aug 29, 2018, 3:10 am
#145
Join Date: Mar 2010
Location: Europe/SEA
Programs: TK E+, Bonvoy LT Plat, Hilton Diamond, IHG Platinum, Dusit Gold
Posts: 1,714
I dont know how they can fail on such a scale, was there no alpha/beta testing phase with a hundred users where they could have figured this all out ?
Disappointing experience and I'll continue to stay at Hilton/IHG until I see a change of this mess.
Disappointing experience and I'll continue to stay at Hilton/IHG until I see a change of this mess.
Aug 29, 2018, 3:28 am
#146
Join Date: May 2003
Location: LCY
Programs: SQ Krisflyer, QR Privilege Club, MB LT Plt (1K+ nights thx MB)
Posts: 1,038
I had a stay on the 10th of Aug which did not post. I submitted a missing stay request and it actually posted a couple of days later .... anyway I will keep posting as missing stay if it has not appeared in my activity ....
Aug 29, 2018, 5:04 am
#147
FlyerTalk Evangelist
Join Date: Apr 2009
Location: India
Programs: Bonvoy Lifetime Titanium, IHG Plat, HH Gold, Trident Plat, DL Diamond, AI Maharajah
Posts: 29,682
Aug 29, 2018, 7:19 am
#148
Join Date: Dec 2017
Location: SFO/YYZ
Programs: AC 25K, AS MVP Gold, BA Bronze, UA Silver, Marriott Titanium, Hilton Diamond, Hyatt Globalist
Posts: 2,472
I have experienced the Basic Preferred Member experience four times over the past ten days, and at this point I give up.
I should not have to follow-up on every stay before arrival to ensure they have the correct information showing. Not impressed.
And the 7 to 10 days timeline to wait is now over.
I should not have to follow-up on every stay before arrival to ensure they have the correct information showing. Not impressed.
And the 7 to 10 days timeline to wait is now over.
Aug 29, 2018, 9:35 am
#149
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,417
This nonsense cost me a suite upgrade today at Suiran Kyoto. They had me on file as gold elite with my old SPG number instead of my new MR platinum, even though I emailed the property and had them change to my MR number from my combined account. By the time I realized this, the suite had been given to someone else as a one-night upgrade.
Aug 30, 2018, 12:41 am
#150
Join Date: Dec 2017
Location: SFO/YYZ
Programs: AC 25K, AS MVP Gold, BA Bronze, UA Silver, Marriott Titanium, Hilton Diamond, Hyatt Globalist
Posts: 2,472
Can the hotel move you to the suite after your first night? Alternatively, good customer service would be to offer an above and beyond suite upgrade if available and otherwise to apologize with a note from a manager and bottle of wine, etc. OTOH, upgrades are based on availability and thew hotel isn't obligated to do anything. In some locations, I would suspect shenanigans but IME Japan tends to do everything in an extremely proper way.