All together now -- Continuing technical issues from the legacy SPG forum
Sep 6, 2018, 3:06 am
#226
FlyerTalk Evangelist
Join Date: Mar 2008
Location: body: A stone's throw from SFO, mind: SE Asia
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Posts: 17,263
Same here. They've dealt with the SPG LT overage equal to Jan 1 - Aug 18 nights and everything is showing accurate AFAICT. The final hurdle is just getting transactions listed to check accuracy of new postings.
Sep 6, 2018, 3:30 am
#227
Join Date: May 2011
Programs: Marriott LTT, LH SEN
Posts: 171
Sep 6, 2018, 4:44 am
#228
Join Date: Dec 2016
Location: WAW
Programs: A3(*G), Marriott Platinum, Hilton Diamond, IHG Diamond Ambassador
Posts: 2,534
Re the targeted double nights/stays promo from earlier this year - my nights now show correctly (the figure updated today to include the double night credits I was expecting).
The big issue for me is the inability to see the number of stays, as I'm trying to qualify via 25 stays at legacy SPG brands. The CSRs only report the number of stays as if there were no 2x promo applied during the offer period.
As I said elsewhere, it was a big mistake to remove #stays as a trackable total from the app/website, as many people are going to be qualifying based on number of stays until Dec 31. When I ask CSRs on the SPG side to confirm my total YTD stays I can actually hear them counting them up, one by one!
The big issue for me is the inability to see the number of stays, as I'm trying to qualify via 25 stays at legacy SPG brands. The CSRs only report the number of stays as if there were no 2x promo applied during the offer period.
As I said elsewhere, it was a big mistake to remove #stays as a trackable total from the app/website, as many people are going to be qualifying based on number of stays until Dec 31. When I ask CSRs on the SPG side to confirm my total YTD stays I can actually hear them counting them up, one by one!
Sep 6, 2018, 4:54 am
#229
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,521
Did you notice if LT nights took a big jump on Aug 18? Had you legitimately earned LT status?
Sep 6, 2018, 5:08 am
#230
FlyerTalk Evangelist
Join Date: Apr 2009
Location: India
Programs: Bonvoy Lifetime Titanium, IHG Plat, HH Gold, Trident Plat, DL Diamond, AI Maharajah
Posts: 29,682
posted this in another thread but i realize its more relevant here:
woke up this morning to notice lots of changes to my account overnight....
- my points total was displaying correctly when i combined accounts....my spg points were multiplied by 3 & my mr points were added....that info has remained the same....i've gained a few points since i merged accounts & some nights seem to have posted but i'm pretty sure i'm missing a lot of points from those posted nights....
- 2018 nights are now displaying correctly as per what i had before the merger....i was missing 2 nights that had posted to my spg account but disappeared when i merged accounts....those 2 nights are back in my account now....but i still have 7 nights missing from stays i have had since the merger....
- lifetime nights are now correct (minus the 7 nights missing from recent stays)....when i merged accounts my lifetime nights increased by the total number of 2018 spg nights i had....those have been taken back now....
- platinum years is correct although the counter states that i have had 13 years of elite status & 12 years of platinum status....that seems incorrect since i joined the program in 2006 december & had my first spg stay in 2007 january....i have been platinum every year since....
- current year status is now correct....
- lifetime status is correct as of now....waiting to be converted to ltpp in january....
having said that, i am showing no activity on my account's activity page for all my recent stays even though the night count has increased....the only recent activity i see is from a one night stay i had on the 18th of august which posted correctly on the 27th of august....i have had a further 5 stays totaling 10 nights but my night count has only increased by 3 nights & points balance has increased by only 3.5k points....since there is nothing on my activity page, i have no clue which nights have posted & how many points i've received for them....still waiting for all this to be corrected....
woke up this morning to notice lots of changes to my account overnight....
- my points total was displaying correctly when i combined accounts....my spg points were multiplied by 3 & my mr points were added....that info has remained the same....i've gained a few points since i merged accounts & some nights seem to have posted but i'm pretty sure i'm missing a lot of points from those posted nights....
- 2018 nights are now displaying correctly as per what i had before the merger....i was missing 2 nights that had posted to my spg account but disappeared when i merged accounts....those 2 nights are back in my account now....but i still have 7 nights missing from stays i have had since the merger....
- lifetime nights are now correct (minus the 7 nights missing from recent stays)....when i merged accounts my lifetime nights increased by the total number of 2018 spg nights i had....those have been taken back now....
- platinum years is correct although the counter states that i have had 13 years of elite status & 12 years of platinum status....that seems incorrect since i joined the program in 2006 december & had my first spg stay in 2007 january....i have been platinum every year since....
- current year status is now correct....
- lifetime status is correct as of now....waiting to be converted to ltpp in january....
having said that, i am showing no activity on my account's activity page for all my recent stays even though the night count has increased....the only recent activity i see is from a one night stay i had on the 18th of august which posted correctly on the 27th of august....i have had a further 5 stays totaling 10 nights but my night count has only increased by 3 nights & points balance has increased by only 3.5k points....since there is nothing on my activity page, i have no clue which nights have posted & how many points i've received for them....still waiting for all this to be corrected....
Sep 6, 2018, 6:07 am
#231
Join Date: Dec 2007
Location: SFO
Posts: 4,916
Sep 6, 2018, 7:19 am
#233
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,417
Sep 6, 2018, 8:24 am
#234
Join Date: Dec 2001
Location: SPG Lifetime Plat, Hyatt Diamond, Hilton Gold:AA Plat, Now retired but previous NWA PLAT 2 Million +, United 1K plus etc etc
Posts: 541
It was a known issue that YTD nights were counted twice in the LT total. My LT nights dropped by 50+ nights last night but they had been increased by that amount on Aug 18. There were multiple banners on the app warning that LT nights were incorrect.
Did you notice if LT nights took a big jump on Aug 18? Had you legitimately earned LT status?
Sep 6, 2018, 8:57 am
#235
FlyerTalk Evangelist
Join Date: Sep 1999
Location: New York, NY, USA
Posts: 12,483
Looks all updated for my account now. 
^ Marriott IT finally gets somewhere. My YTD nights is correct. I don't know if my Lifetime nights is correct or not but I assume so.
Now if only I can access award bookings made prior to merger then we will be golden.
^ Marriott IT finally gets somewhere. My YTD nights is correct. I don't know if my Lifetime nights is correct or not but I assume so.Now if only I can access award bookings made prior to merger then we will be golden.
Sep 6, 2018, 9:25 am
#236
Join Date: Jan 2013
Location: CEB - primary/YVR -secondary
Programs: AC*Super Elite (100K) / PR*Elite / AY*Platinum (OWE) / SPG*Bonvoy Titanium (LTT)
Posts: 2,272
My YTD nights are now correct too.
But i am still off with my SNAs. I cancelled my booking at Hotel Imperial Vienna (Sept 7-9) about 2 weeks ago. There were 2 SNAs attached to it. To date havent received the 2 SNAs back to my account. Would love to use them eventually before it expires year end.
Lurkers, any time date on this? Hopefully by month end?
But i am still off with my SNAs. I cancelled my booking at Hotel Imperial Vienna (Sept 7-9) about 2 weeks ago. There were 2 SNAs attached to it. To date havent received the 2 SNAs back to my account. Would love to use them eventually before it expires year end.
Lurkers, any time date on this? Hopefully by month end?
Sep 6, 2018, 9:31 am
#237
formerly rxfleming
Join Date: Jan 2009
Location: AUH, DXB (and GLA)
Programs: BA GGL, HHonors Diamond, Marriott Plat Elite
Posts: 2,456
Still nothing for me on my account is accurate post 18/8. And I’ve had 2 Marriott stays since then, and credit card miles that have supposedly posted
Sep 6, 2018, 12:51 pm
#238
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,417
I'm glad it's working for some people. Every time I look at my SPG account my status has been downgraded, even though it's been consistently correct (LTPP and PPwithAMB) on the MR side. Shortly after August 18th, everything was also correct on the SPG side. Then it showed me as LTPP and PP (but without AMB) for a while. Today SPG thinks I'm PP (and not anywhere close to qualifying for next year) and just LTP. There's still no sign of my Ambassador either even though I clearly qualified before August 1st.
I guess I still won't be making any Starriott bookings for a while. (Hyatt here I come.)
I guess I still won't be making any Starriott bookings for a while. (Hyatt here I come.)
Sep 6, 2018, 1:09 pm
#239
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
My YTD nights are now correct too.
But i am still off with my SNAs. I cancelled my booking at Hotel Imperial Vienna (Sept 7-9) about 2 weeks ago. There were 2 SNAs attached to it. To date havent received the 2 SNAs back to my account. Would love to use them eventually before it expires year end.
Lurkers, any time date on this? Hopefully by month end?
But i am still off with my SNAs. I cancelled my booking at Hotel Imperial Vienna (Sept 7-9) about 2 weeks ago. There were 2 SNAs attached to it. To date havent received the 2 SNAs back to my account. Would love to use them eventually before it expires year end.
Lurkers, any time date on this? Hopefully by month end?
Best regards,
William R. Sanders
Social Media Specialist
Marriott International
[email protected]
Sep 6, 2018, 1:16 pm
#240
Join Date: Nov 2004
Location: San Jose, CA USA
Programs: UA Platinum 2MM, Marriott Lifetime Titanium, Hilton Gold
Posts: 632
My accounts are merged and together I have 1108 lifetime nights and 11 years platinum, but no lifetime status ("you're on the way to lifetime silver"). I should be lifetime platinum now and in January LTPP.
I wrote Marriott and got the following response:
Thank you for taking the time to reach out to Marriott Customer Care.
Please accept my apology for the delay in responding to your email. I do appreciate the opportunity to address your inquiry.
We are still in transitioning of account and member information, and do not have an answer as of yet, to determine how much longer this is going to take. We sincerely apologize for the inconvenience this is causing you. We appreciate your continued patience in this matter. Please be advised that we are diligently working on this. There are currently known issues being resolved, but there are also unknown issues as to why member information has not transitioned. We have a fabulous IT team, doing everything possible, to resolve these issues quickly.
If I can be of any further assistance, please reply to this email, and I will be happy to help you in any way that I can.
Thank you for your continued patience and loyalty to Marriott, SPG and The Ritz-Carlton Hotels.
Have a good day!
XXXX XXXX (Name deleted)
Marriott Customer Care
Nice to know that Marriott has a "fabulous IT team". This is ridiculous.
I wrote Marriott and got the following response:
Thank you for taking the time to reach out to Marriott Customer Care.
Please accept my apology for the delay in responding to your email. I do appreciate the opportunity to address your inquiry.
We are still in transitioning of account and member information, and do not have an answer as of yet, to determine how much longer this is going to take. We sincerely apologize for the inconvenience this is causing you. We appreciate your continued patience in this matter. Please be advised that we are diligently working on this. There are currently known issues being resolved, but there are also unknown issues as to why member information has not transitioned. We have a fabulous IT team, doing everything possible, to resolve these issues quickly.
If I can be of any further assistance, please reply to this email, and I will be happy to help you in any way that I can.
Thank you for your continued patience and loyalty to Marriott, SPG and The Ritz-Carlton Hotels.
Have a good day!
XXXX XXXX (Name deleted)
Marriott Customer Care
Nice to know that Marriott has a "fabulous IT team". This is ridiculous.