swag

Since we are "all together now", I'd like to invite William and the other Lurkers to start reading, monitoring, and participating in the "Marriott, Starwood and Ritz-Carlton - new consolidated program" forum here on Flyertalk.

As more discussions migrate to that parent forum, I'm sure the participants there - including the many legacy Marriott loyalists who rarely view this Starwood forum - will come to find your inputs as valuable as have the Starwood loyalists over these many years.

PointWeasel

So 20 days after D-Day, it appears that my App account activity is updated as well. However, I see at least 8 errors so far. Christ.

I will print out the transactions (that has been made a chellenge by Starriott IT incompentence and cross-reference everything. Thanks Marriott.

Starwood Lurker

Thanks for the invitation; however, we have already been reading and monitoring this plus the legacy Marriott and Ritz forums for some time now and reporting on what we find there. Just the same, we are not responding to posts on those forums as we are unable to offer the same support as we are in this forum at the moment. This is likely to continue until the program has a name, all systems are integrated fully, and there is only one forum to read, monitor, and participate in.

However, if that should change in the interim, we'll be glad to let you know.

Best regards,

William R. Sanders
Social Media Specialist
Marriott International

[email protected]

mgeldere

William, you and the other lurkers are stars. We can only hope the level of support you provide will continue once the merger into one programme has been fully completed. Perhaps you can head up a team of Marriott lurkers to support us in the new combined programme.

damon88

fred8ab

khabah

I have a question for the Lurkers/more informed folks out there regarding the annual spend towards Ambassador status [apologies if this has been asked/answered earlier]: if I book up to three rooms in my name for a stay with my family, stay in one of the rooms and pay for all of them, do all the charges count towards the spend requirement? I understand that I will only receive the night credit for the room I occupy and points for up to three booked rooms.

Thanks for the clarification!

UPDATE: Just called in, got an answer almost immediately from a wonderful agent who explained that one will receive the points AND spend for up to three rooms provided all rooms are in your name, you stay in one and pay for all three. Night credits will only count for the room you're in, as was previously made clear. Sorted!

khabah

Scifience

My 5 AMEX nights finally made an appearance, but I'm still showing $0 in spend YTD (including for three post-8/18 Marriott stays, which the points were all wrong on and took an hour on the phone to get fixed).

Sigh...

RobUAIntl

I pinged SPGassist on twitter today to see if they could attach Chase free night certs to my Le Meridien points reservation. After a little research, they succeeded (or at least I think they did). Reservation still says it is a 25K/night point reservations, but my point total shows the points returned.

postular

I didn't exactly have high expctations but the past week I have had multiple issues with every single booking. I have written to Marriott at least ten times in the past two weeks about very serious problems that neither the hotel staffs nor I can resolve. I have not received one single reply! Not even ONE! I have gone from being a SPG V.I.P to (apparently) a Marriott nobody. No --its even worse than that. They seem to just want me to go away so I may grant them their wish. But ther's the rub: the alternatives are not very entcing. Nevertheless, its as if Marriott just deided to turn off the lights and take a vaction. The web site is virtually useless and the agents I have attempted to speak to were rude, hostile and seeemingly unaquanited with how anythiing in their company functions. Well, maybe that's the answer: it doesn't function.

I do hold out a small amount of hope that things may turn around but you only get one chance to make a first impression and Marriott has just been giving me the middle finger. during the se recent days. I was distraught when U.S. Airways killed off AA and just took the name. I did not think anything could be worse but this is just a complete disaster.

I don't expect any solutions from FT --- I just (desoerately) needed to vent! THANK YOU!

yyznomad

Are some of you still holding out on combining accounts? I still haven't combined yet but it seems like things are slowly being corrected.

Keyser

similar problem here with 3 spg stays since the merger....most of my recent stays expect for these 3 have posted correctly now....but getting the correct number of points for these 3 stays is becoming a bit of a nightmare....

the first stay was over 3 weeks ago....i submitted a missing stay request 10 days after checkout & the points & night count posted a couple of days later....but the number of points was incorrect & i didn't get my platinum amenity points....i pointed this out but its been a further 10 days now & i still have not got the correct number of points....

the second stay hasn't posted yet....its been 10 days now since checkout so i submitted a missing stay request earlier today....let see how long this takes....this was also a brg stay so i'm supposed to get 6k points as per the old rule since my brg was approved before the merger....lets see if those points will post with the stay or if i will have to follow that up separately....

the third stay was over a week ago & it posted to my account the day after i checked out, however i only received points for the f&b portion of my stay & not for my room rate....also missing are the platinum amenity points & the magc points....i pointed this out over the phone & was initially told that points post in batches so the points for the room rate & amenity points & the magc points would all post separately over the next few days....this didn't seem correct to me so i called back & spoke with another agent who confirmed that i would need to send a copy of my folio to research so that they could post the correct number of points....i did so & have been waiting almost a week for this to be corrected....

ftrichard

Me. My primary account is the new SPG/Marriott account because this is where my YTD and lifetime nights and statuses are now correct. It's also where my free night certificate is and my upcoming reservations (in SPG properties) are. I'll use this account for everything now - legacy SPG and Marriott properties.

When I merge I will bring in just 25 lifetime nights and 12 YTD nights and that's it. So I'm holding off until later this year as there's no immediate benefit from doing so especially while the IT is still so flaky. If I merged then I'd get my 50-night award I don't need this until the end of the year. I'll merge in November probably.

Kilian Zoll

Checked in at Le Royal Meridien Shanghai yesterday and was surprised to see they had me as "Starwood Preferred Guest" in the status field. I made the booking post transition (and post account merger), and have earned my status on the SPG side in the past.

Breakfast, lounge access (and upgrade) were declined upon check-in until I told them I was Platinum Elite -- they checked their system on another computer to confirm this. Really poor experience, and I can imagine many elites getting robbed of their benefits across the network if this is a widespread phenomenon.

Gringuito

I had one stay from August 11th (check in before the merge) to August 31st (check out after the merge)
+ another stay from August 31st to September 5th and nothing has been posted yet.
Those are 25 nights and would help me to achieve the next level + gift, so it is quite annoying...
Should I wait the 10 working days after the second stay in order to make a claim for both stays?