All together now -- Continuing technical issues from the legacy SPG forum
Sep 11, 2018, 5:32 pm
#286
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
William, am I understanding the above correctly -- that the lifetime nights shown are through 12/31/2017, and our 2018 nights will be added to that number in early 2019? Were the adjustments for the current year's accrued nights from the SPG side, the Marriott side or both?
And thanks for all the help you give us.
And thanks for all the help you give us.
Sep 11, 2018, 5:35 pm
#287
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
William, am I understanding the above correctly -- that the lifetime nights shown are through 12/31/2017, and our 2018 nights will be added to that number in early 2019? Were the adjustments for the current year's accrued nights from the SPG side, the Marriott side or both?
And thanks for all the help you give us.
And thanks for all the help you give us.
Best regards,
William R. Sanders
Social Media Specialist
Marriott International
[email protected]
Sep 11, 2018, 7:17 pm
#288
FlyerTalk Evangelist
Join Date: Mar 2008
Location: body: A stone's throw from SFO, mind: SE Asia
Programs: Some of this 'n some of that
Posts: 17,263
So since some of us were showing doubled 2018 nights in LT totals the fix to that subtracted YTD LT nights for those who had previously been unaffected?
Brilliant.
Brilliant.
Sep 11, 2018, 9:20 pm
#289
Join Date: Dec 2014
Location: Bangkok
Programs: Marriott Bonvoy Titanium, BAEC Silver, TK Miles & Smiles Elite
Posts: 2,210
Your lifetime nights are probably correct. Some accounts were adjusted on September 5th to take out any accrued nights from the calendar year 2018. These will be added back in after the end of the year.
If you are missing an FNA from your P50 choice gift, we can look into that if we have the account information.
Best regards,
William R. Sanders
Social Media Specialist
Marriott International
[email protected]
If you are missing an FNA from your P50 choice gift, we can look into that if we have the account information.
Best regards,
William R. Sanders
Social Media Specialist
Marriott International
[email protected]
I know you have better knowledge than we do but I want to clarify this posting: The Lifetime total has historically (on SPG and MR apps) included the current YTD total and both Lifetime and YTD totals have increased through the year as stays were posted. No end of year reconciliation or addition required.
What happened to some of us when the SPG data migration took place on 18 August was that the YTD total was added to the existing Lifetime total *which already included those nights*. This was corrected on or around 5 September as you said.
I think that some people have now experienced the opposite. That is, their Lifetime nights were correctly moved from old SPG to new SPG but they've now had the current YTD number incorrectly taken off these nights. I think that's what the issue is now for these people.
I haven't had any stays yet since 18 August to test what happens to my YTD and Lifetime nights on the new SPG app but I would expect both to increase by the number of nights stayed and not for the Lifetime nights to increase only at the end of the year. Or am I wrong with this expectation?
Thanks for the clarification.
Sep 11, 2018, 9:40 pm
#290
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,417
This thread just made me realize that my YTD MR nights are off (not in my favor) by about 20, of course not in my favor. Although it's possible that I haven't been credited yet for the last week or so, the discrepancy in the numbers makes me suspect that something is missing which will be a big pain to fix.
I've linked but not merged and at worst the SPG side is off by one on YTD/lifetime, which might not be worth pursuing.
I've linked but not merged and at worst the SPG side is off by one on YTD/lifetime, which might not be worth pursuing.
Sep 11, 2018, 9:44 pm
#291
Join Date: Mar 2010
Location: Europe/SEA
Programs: TK E+, Bonvoy LT Plat, Hilton Diamond, IHG Platinum, Dusit Gold
Posts: 1,714
Your lifetime nights are probably correct. Some accounts were adjusted on September 5th to take out any accrued nights from the calendar year 2018. These will be added back in after the end of the year.
If you are missing an FNA from your P50 choice gift, we can look into that if we have the account information.
Best regards,
William R. Sanders
Social Media Specialist
Marriott International
[email protected]
If you are missing an FNA from your P50 choice gift, we can look into that if we have the account information.
Best regards,
William R. Sanders
Social Media Specialist
Marriott International
[email protected]
Yes it seems 2018 nights are missing. Regarding the fna i called yesterday trying to redeem it. They couldnt see it and i was told they will look into it and contact me asap.
Sep 12, 2018, 1:15 am
#292
Join Date: Sep 2010
Location: CDG
Programs: Emirates Gold, Delta Gold, Bonvoy Plat
Posts: 338
My SPG number on the invoice is neither my old SPG number, nor my new SPG number.
How is this possible? I hope this doesn't create any further issue...
Sep 12, 2018, 1:45 am
#293
FlyerTalk Evangelist
Join Date: Apr 2009
Location: India
Programs: Bonvoy Lifetime Titanium, IHG Plat, HH Gold, Trident Plat, DL Diamond, AI Maharajah
Posts: 29,682
very strange....all my invoices either have my old or new spg number....
Sep 12, 2018, 9:50 am
#294
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
William
I know you have better knowledge than we do but I want to clarify this posting: The Lifetime total has historically (on SPG and MR apps) included the current YTD total and both Lifetime and YTD totals have increased through the year as stays were posted. No end of year reconciliation or addition required.
What happened to some of us when the SPG data migration took place on 18 August was that the YTD total was added to the existing Lifetime total *which already included those nights*. This was corrected on or around 5 September as you said.
I think that some people have now experienced the opposite. That is, their Lifetime nights were correctly moved from old SPG to new SPG but they've now had the current YTD number incorrectly taken off these nights. I think that's what the issue is now for these people.
I haven't had any stays yet since 18 August to test what happens to my YTD and Lifetime nights on the new SPG app but I would expect both to increase by the number of nights stayed and not for the Lifetime nights to increase only at the end of the year. Or am I wrong with this expectation?
Thanks for the clarification.
I know you have better knowledge than we do but I want to clarify this posting: The Lifetime total has historically (on SPG and MR apps) included the current YTD total and both Lifetime and YTD totals have increased through the year as stays were posted. No end of year reconciliation or addition required.
What happened to some of us when the SPG data migration took place on 18 August was that the YTD total was added to the existing Lifetime total *which already included those nights*. This was corrected on or around 5 September as you said.
I think that some people have now experienced the opposite. That is, their Lifetime nights were correctly moved from old SPG to new SPG but they've now had the current YTD number incorrectly taken off these nights. I think that's what the issue is now for these people.
I haven't had any stays yet since 18 August to test what happens to my YTD and Lifetime nights on the new SPG app but I would expect both to increase by the number of nights stayed and not for the Lifetime nights to increase only at the end of the year. Or am I wrong with this expectation?
Thanks for the clarification.
Best regards,
William R. Sanders
Social Media Specialist
Marriott International
[email protected]
Sep 12, 2018, 10:05 am
#295
Join Date: May 2003
Location: LCY
Programs: SQ Krisflyer, QR Privilege Club, MB LT Plt (1K+ nights thx MB)
Posts: 1,038
Regardless of how it may have been done in the past, we are told that, going forward, lifetime status will not be calculated until the end of a given calendar year, so your lifetime nights earned in 2018 won't appear until the start of 2019.
Best regards,
William R. Sanders
Social Media Specialist
Marriott International
[email protected]
Best regards,
William R. Sanders
Social Media Specialist
Marriott International
[email protected]
Sep 12, 2018, 5:32 pm
#296
Join Date: Oct 2002
Location: NYC
Programs: DL Plat, 1 MM; SPG LT Plat (RIP); Marriott LT Titanium; Fairmont Plat (RIP), DL Kryptonium Medallion
Posts: 1,791
I don't see how "your lifetime nights earned in 2018 won't appear until the start of 2019" logically follows from "going forward, lifetime status will not be calculated until the end of a given calendar year".
You can, for instance, have the counter running all the time, but not run the batch process to award the new lifetime status until early in the following year.
I have seen my lifetime night counter increment in the last few days as stays have posted. It would seem extra effort to turn off that counter during the year.
You can, for instance, have the counter running all the time, but not run the batch process to award the new lifetime status until early in the following year.
I have seen my lifetime night counter increment in the last few days as stays have posted. It would seem extra effort to turn off that counter during the year.
Sep 12, 2018, 10:16 pm
#297
Join Date: Dec 2001
Location: Albany, NY, USA
Programs: LT Mariott Platinum?, SPG Gold, Hilton Silver, AA Gold, Amtrak Nothing.
Posts: 104
Regardless of how it may have been done in the past, we are told that, going forward, lifetime status will not be calculated until the end of a given calendar year, so your lifetime nights earned in 2018 won't appear until the start of 2019.
Best regards,
William R. Sanders
Social Media Specialist
Marriott International
[email protected]
Best regards,
William R. Sanders
Social Media Specialist
Marriott International
[email protected]
what would be good is some sort of guideline on how it is supposed to work. At least then people can look to see if their account seems to be following those rules.
Last edited by copyright1997; Sep 12, 2018 at 10:17 pm Reason: typed on iPad, had to fix autocorrect
Sep 13, 2018, 2:15 am
#298
Join Date: May 2003
Location: LCY
Programs: SQ Krisflyer, QR Privilege Club, MB LT Plt (1K+ nights thx MB)
Posts: 1,038
A moment ago I had two nights that posted into my account and my LT nights went up with .... two nights .... So the LT nights counter is still ticking up.... If LT status only will be awarded once in a calendar year that is just plain weird imagine you have 590 nights and 10 Years in Jan then stay 10 nights in Jan in this case you need to wait 11 Months for MAR to acknowledge your new status ...talk about creating incentive to stay at the competition.... Welcome to the 1970s .... The pile of incompetence at MAR IT is rising so fast you need wings to stay above it ....
Sep 13, 2018, 3:26 am
#299
Join Date: Dec 2014
Location: Bangkok
Programs: Marriott Bonvoy Titanium, BAEC Silver, TK Miles & Smiles Elite
Posts: 2,210
Ok. I've just combined. I couldn't put it off any longer. I was so excited.
a) I logged into my SPG account via marriott.com and tried combining my marriott account from there. It selected my marriott account number as the new combined one. No.
b) I logged into my SPG account via spg.com (which redirects to a marriott.com URL) and combined from there. It correctly selected my new SPG account number as the new combined one.
c) Immediately on the web site total Points, YTD nights and Lifetime nights updated correctly.
d) I crossed over the YTD nights threshold to 51 YTD nights and my Years as Platinum updated to 5 and I can select my bonus gift for passing 50 nights this year.
e) My reservations are there and correct and my free night Certificate is still there and correct.
f) The SPG app has updated the total Points and Years as Platinum correctly and now shows my spend in USD (it was $0 before). It looks plausible for total spend on SPG and Marriott hotels so far this year but I'm not that bothered since I will not come close to $20k.
g) But the SPG app has not yet updated the YTD nights and Lifetime nights. I've logged out and in again. These are the only two data points that are incorrect.
This is curious because it tells me the app points to a different data source to the web site yet the total Points and Years as Platinum *were* updated immediately.
Anyway, that's it. I am officially "All together now".
a) I logged into my SPG account via marriott.com and tried combining my marriott account from there. It selected my marriott account number as the new combined one. No.
b) I logged into my SPG account via spg.com (which redirects to a marriott.com URL) and combined from there. It correctly selected my new SPG account number as the new combined one.
c) Immediately on the web site total Points, YTD nights and Lifetime nights updated correctly.
d) I crossed over the YTD nights threshold to 51 YTD nights and my Years as Platinum updated to 5 and I can select my bonus gift for passing 50 nights this year.
e) My reservations are there and correct and my free night Certificate is still there and correct.
f) The SPG app has updated the total Points and Years as Platinum correctly and now shows my spend in USD (it was $0 before). It looks plausible for total spend on SPG and Marriott hotels so far this year but I'm not that bothered since I will not come close to $20k.
g) But the SPG app has not yet updated the YTD nights and Lifetime nights. I've logged out and in again. These are the only two data points that are incorrect.
This is curious because it tells me the app points to a different data source to the web site yet the total Points and Years as Platinum *were* updated immediately.
Anyway, that's it. I am officially "All together now".
Sep 13, 2018, 4:14 am
#300
Join Date: May 2007
Location: WAS
Programs: UA 1K, AA EXP, WN A+, Hyatt Glob, Marriott Amb, Hertz PC
Posts: 1,129
Is there anyway to check my historical lifetime nights? I was close enough to aim for 750 but after the recent adjustment where I lost ~20 nights, I'm now too short to bother. I need an accurate count to finalize my remaining stays this year (likely shifting some back to Hyatt).
My recent nights have been adding to my lifetime total, which isn't what William said would happen. I get the feeling he just means lifetime status won't update until end of year, not a lump sum posting of 2018 nights in early January.
My recent nights have been adding to my lifetime total, which isn't what William said would happen. I get the feeling he just means lifetime status won't update until end of year, not a lump sum posting of 2018 nights in early January.