Points earning at restaurants
Feb 7, 2019, 8:57 am
#61
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
Thanks for your reply.
Could you please send your information to us via email listed below with enclosing the folio so we can check for you?
Please let us know if you need further assistance.
Best Regards,
Abbey Liu
Specialist, Social Media
Marriott International
[email protected]
Could you please send your information to us via email listed below with enclosing the folio so we can check for you?
Please let us know if you need further assistance.
Best Regards,
Abbey Liu
Specialist, Social Media
Marriott International
[email protected]
Feb 7, 2019, 12:16 pm
#62
Join Date: Dec 2006
Location: SNA
Programs: Bonvoy LTTE/AMB, AmEx Plat, National EE, WN A-List, CLEAR+, Covid-19
Posts: 4,967
Feb 7, 2019, 5:32 pm
#63
FlyerTalk Evangelist
Join Date: Aug 2001
Location: RSW
Programs: Delta - Silver; UA - Silver; HHonors - Diamond; IHG - Spire Ambassador; Marriott Bonvoy - Titanium
Posts: 14,185
I can understand that trying to claim the point using the missing points form itself might not work.
In the past, the Starwood research team has been able to create a dummy stay as the hotel should have in the first place to cover this.
In the past, the Starwood research team has been able to create a dummy stay as the hotel should have in the first place to cover this.
Feb 7, 2019, 7:47 pm
#64
Company Representative - Starwood
Join Date: Aug 2011
Programs: SPG
Posts: 713
Yes, you may attach the receipt from the restaurant to the email.
Please let us know if you need further assistance.
Best Regards,
Abbey Liu
Specialist, Social Media
Marriott International
[email protected]
Feb 16, 2019, 5:35 pm
#65
Join Date: Dec 2006
Location: SNA
Programs: Bonvoy LTTE/AMB, AmEx Plat, National EE, WN A-List, CLEAR+, Covid-19
Posts: 4,967
So, an update. Last week, I'd sent along my scanned copy of my receipt to the E-mail address that @Starwood Lurker IV referred to above. I got a reply- from SL William no less- in about two hours crediting me with my dining points (and yeah, I got both the 10pts/$ MR standard and the 75% Tit bonus as well on a ~$216 dinner bill). Problem solved!
But a few hours after that, I'd gotten a reply from the "regular" MR "Stay Add Request" account (the 2nd attempt after they said they couldn't read the "bill" which was really my scanned copy) and while pre-merger I never really had to use the Missing Stay services (as my points and nights always just posted), this is the sad state of affairs post-merger. Here's my original E-mail:
... you'd think everything they'd needed to know (esp. since I'd included the teal copy from The Nines as an attachment), no? Well, this is the reply I'd gotten back from them:
... guess MR's outsourced CS now 
But a few hours after that, I'd gotten a reply from the "regular" MR "Stay Add Request" account (the 2nd attempt after they said they couldn't read the "bill" which was really my scanned copy) and while pre-merger I never really had to use the Missing Stay services (as my points and nights always just posted), this is the sad state of affairs post-merger. Here's my original E-mail:
I am trying to reclaim points I never received for an SPG restaurant meal. I'd attached the copy (which I'm glad I've kept!) of the receipt I got from The Urban Farmer Restaurant inside The Nines Hotel in Portland, OR on November 14th, 2018. I did not stay at that hotel, I only ate there. I've re-attached that receipt to this E-mail as well.
Thank you for your reply. I appreciate to help and process your request. Hope this email will finds you well. Kindly help me with the stay dates and full hotel name you stayed at. For further information and assistance, feel free to contact us. Thank you for contacting Marriott.
Regards, Sonali Aggarwal Marriott Rewards Customer Service
Regards, Sonali Aggarwal Marriott Rewards Customer Service
Feb 16, 2019, 6:18 pm
#66
Join Date: Jan 2009
Location: TUL
Programs: AA EXP 2MM; Marriott Titanium; Hilton Diamond; Hyatt Explorist; Vistana 5* Elite; Nat'l Exec Elite
Posts: 6,177
So, an update. Last week, I'd sent along my scanned copy of my receipt to the E-mail address that @Starwood Lurker IV referred to above. I got a reply- from SL William no less- in about two hours crediting me with my dining points (and yeah, I got both the 10pts/$ MR standard and the 75% Tit bonus as well on a ~$216 dinner bill). Problem solved!
But a few hours after that, I'd gotten a reply from the "regular" MR "Stay Add Request" account (the 2nd attempt after they said they couldn't read the "bill" which was really my scanned copy) and while pre-merger I never really had to use the Missing Stay services (as my points and nights always just posted), this is the sad state of affairs post-merger. Here's my original E-mail:
... you'd think everything they'd needed to know (esp. since I'd included the teal copy from The Nines as an attachment), no? Well, this is the reply I'd gotten back from them:
... guess MR's outsourced CS now
But a few hours after that, I'd gotten a reply from the "regular" MR "Stay Add Request" account (the 2nd attempt after they said they couldn't read the "bill" which was really my scanned copy) and while pre-merger I never really had to use the Missing Stay services (as my points and nights always just posted), this is the sad state of affairs post-merger. Here's my original E-mail:
... you'd think everything they'd needed to know (esp. since I'd included the teal copy from The Nines as an attachment), no? Well, this is the reply I'd gotten back from them:
... guess MR's outsourced CS now
Feb 16, 2019, 6:30 pm
#67
Join Date: Dec 2006
Location: SNA
Programs: Bonvoy LTTE/AMB, AmEx Plat, National EE, WN A-List, CLEAR+, Covid-19
Posts: 4,967
Feb 17, 2019, 7:28 am
#69
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
So, an update. Last week, I'd sent along my scanned copy of my receipt to the E-mail address that @Starwood Lurker IV referred to above. I got a reply- from SL William no less- in about two hours crediting me with my dining points (and yeah, I got both the 10pts/$ MR standard and the 75% Tit bonus as well on a ~$216 dinner bill). Problem solved!
But a few hours after that, I'd gotten a reply from the "regular" MR "Stay Add Request" account (the 2nd attempt after they said they couldn't read the "bill" which was really my scanned copy) and while pre-merger I never really had to use the Missing Stay services (as my points and nights always just posted), this is the sad state of affairs post-merger. Here's my original E-mail:
... you'd think everything they'd needed to know (esp. since I'd included the teal copy from The Nines as an attachment), no? Well, this is the reply I'd gotten back from them:
... guess MR's outsourced CS now
But a few hours after that, I'd gotten a reply from the "regular" MR "Stay Add Request" account (the 2nd attempt after they said they couldn't read the "bill" which was really my scanned copy) and while pre-merger I never really had to use the Missing Stay services (as my points and nights always just posted), this is the sad state of affairs post-merger. Here's my original E-mail:
... you'd think everything they'd needed to know (esp. since I'd included the teal copy from The Nines as an attachment), no? Well, this is the reply I'd gotten back from them:
... guess MR's outsourced CS now
I guess we should be appreciative they actually have a staffed position called Customer Service, but shouldn't expect much from them. Sad state of affairs in my book.
Feb 17, 2019, 9:37 am
#70
FlyerTalk Evangelist
Join Date: Aug 2001
Location: RSW
Programs: Delta - Silver; UA - Silver; HHonors - Diamond; IHG - Spire Ambassador; Marriott Bonvoy - Titanium
Posts: 14,185
Feb 17, 2019, 3:01 pm
#71
Join Date: Jan 2009
Location: TUL
Programs: AA EXP 2MM; Marriott Titanium; Hilton Diamond; Hyatt Explorist; Vistana 5* Elite; Nat'l Exec Elite
Posts: 6,177
Feb 18, 2019, 12:10 am
#72
Join Date: Sep 2017
Posts: 575
Now this is my situation. I have been staying at Courtyard Marriott's to take full advantage of the Courtyard's that are offering 2,000 bonus points packages.
Most of these courtyards are only $149-$179 with the 2,000 point bonus point packages
So say the hotel is $180 dollars. If I spend $20 in the market as a Ambassador do I get any points for that.....if I do how many points would i get for that?
Also would spending money in the market go toward my Ambassador spend of 20,000?
Feb 18, 2019, 7:00 am
#74
Join Date: Jul 2018
Programs: Starriott Plat Premier
Posts: 258
Feb 18, 2019, 12:29 pm
#75
FlyerTalk Evangelist
Join Date: Aug 2001
Location: RSW
Programs: Delta - Silver; UA - Silver; HHonors - Diamond; IHG - Spire Ambassador; Marriott Bonvoy - Titanium
Posts: 14,185
Now this is my situation. I have been staying at Courtyard Marriott's to take full advantage of the Courtyard's that are offering 2,000 bonus points packages.
Most of these courtyards are only $149-$179 with the 2,000 point bonus point packages
So say the hotel is $180 dollars. If I spend $20 in the market as a Ambassador do I get any points for that.....if I do how many points would i get for that?
Also would spending money in the market go toward my Ambassador spend of 20,000?
Most of these courtyards are only $149-$179 with the 2,000 point bonus point packages
So say the hotel is $180 dollars. If I spend $20 in the market as a Ambassador do I get any points for that.....if I do how many points would i get for that?
Also would spending money in the market go toward my Ambassador spend of 20,000?
You may also be entitled to a discount on the bill - ask the server (manager).
Last edited by Points Scrounger; Feb 18, 2019 at 12:36 pm