Points earning at restaurants

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Old Feb 7, 19, 8:57 am
  #61  
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Originally Posted by Starwood Lurker IV View Post
Thanks for your reply.

Could you please send your information to us via email listed below with enclosing the folio so we can check for you?

Please let us know if you need further assistance.

Best Regards,

Abbey Liu

Specialist, Social Media
Marriott International
[email protected]
How does he do that when there is no folio? presuming you meant the receipt from the restaurant.
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Old Feb 7, 19, 12:16 pm
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Originally Posted by RogerD408 View Post
How does he do that when there is no folio? presuming you meant the receipt from the restaurant.
In any case, I've sent the E-mail ... we'll see how it goes.
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Old Feb 7, 19, 5:32 pm
  #63  
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I can understand that trying to claim the point using the missing points form itself might not work.

In the past, the Starwood research team has been able to create a dummy stay as the hotel should have in the first place to cover this.
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Old Feb 7, 19, 7:47 pm
  #64  
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Originally Posted by RogerD408 View Post
How does he do that when there is no folio? presuming you meant the receipt from the restaurant.

Yes, you may attach the receipt from the restaurant to the email.

Please let us know if you need further assistance.

Best Regards,

Abbey Liu

Specialist, Social Media
Marriott International
[email protected]
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Old Feb 16, 19, 5:35 pm
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So, an update. Last week, I'd sent along my scanned copy of my receipt to the E-mail address that @Starwood Lurker IV referred to above. I got a reply- from SL William no less- in about two hours crediting me with my dining points (and yeah, I got both the 10pts/$ MR standard and the 75% Tit bonus as well on a ~$216 dinner bill). Problem solved!

But a few hours after that, I'd gotten a reply from the "regular" MR "Stay Add Request" account (the 2nd attempt after they said they couldn't read the "bill" which was really my scanned copy) and while pre-merger I never really had to use the Missing Stay services (as my points and nights always just posted), this is the sad state of affairs post-merger. Here's my original E-mail:
I am trying to reclaim points I never received for an SPG restaurant meal. I'd attached the copy (which I'm glad I've kept!) of the receipt I got from The Urban Farmer Restaurant inside The Nines Hotel in Portland, OR on November 14th, 2018. I did not stay at that hotel, I only ate there. I've re-attached that receipt to this E-mail as well.
... you'd think everything they'd needed to know (esp. since I'd included the teal copy from The Nines as an attachment), no? Well, this is the reply I'd gotten back from them:
Thank you for your reply. I appreciate to help and process your request. Hope this email will finds you well. Kindly help me with the stay dates and full hotel name you stayed at. For further information and assistance, feel free to contact us. Thank you for contacting Marriott.

Regards, Sonali Aggarwal Marriott Rewards Customer Service
... guess MR's outsourced CS now
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Old Feb 16, 19, 6:18 pm
  #66  
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Originally Posted by kennycrudup View Post
So, an update. Last week, I'd sent along my scanned copy of my receipt to the E-mail address that @Starwood Lurker IV referred to above. I got a reply- from SL William no less- in about two hours crediting me with my dining points (and yeah, I got both the 10pts/$ MR standard and the 75% Tit bonus as well on a ~$216 dinner bill). Problem solved!

But a few hours after that, I'd gotten a reply from the "regular" MR "Stay Add Request" account (the 2nd attempt after they said they couldn't read the "bill" which was really my scanned copy) and while pre-merger I never really had to use the Missing Stay services (as my points and nights always just posted), this is the sad state of affairs post-merger. Here's my original E-mail:


... you'd think everything they'd needed to know (esp. since I'd included the teal copy from The Nines as an attachment), no? Well, this is the reply I'd gotten back from them:

... guess MR's outsourced CS now
If you had received that email unsolicited you would have thought it SPAM due to the improper grammar.
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Old Feb 16, 19, 6:30 pm
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Originally Posted by controller1 View Post
If you had received that email unsolicited you would have thought it SPAM due to the improper grammar.
Seriously- "kindly" is SPAM's go-to word.
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Old Feb 17, 19, 12:09 am
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Buying items in the Courtyard Market do those qualify as points?
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Old Feb 17, 19, 7:28 am
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Originally Posted by kennycrudup View Post
So, an update. Last week, I'd sent along my scanned copy of my receipt to the E-mail address that @Starwood Lurker IV referred to above. I got a reply- from SL William no less- in about two hours crediting me with my dining points (and yeah, I got both the 10pts/$ MR standard and the 75% Tit bonus as well on a ~$216 dinner bill). Problem solved!

But a few hours after that, I'd gotten a reply from the "regular" MR "Stay Add Request" account (the 2nd attempt after they said they couldn't read the "bill" which was really my scanned copy) and while pre-merger I never really had to use the Missing Stay services (as my points and nights always just posted), this is the sad state of affairs post-merger. Here's my original E-mail:


... you'd think everything they'd needed to know (esp. since I'd included the teal copy from The Nines as an attachment), no? Well, this is the reply I'd gotten back from them:

... guess MR's outsourced CS now
IT COULD BE WORSE! I got a letter from my health insurance telling me my doctor is no longer in network because he DIED! But then goes on to say if I was in the middle of treatment he may be willing to continue seeing me. Ummm, no, that's an office call I don't wish to make.

I guess we should be appreciative they actually have a staffed position called Customer Service, but shouldn't expect much from them. Sad state of affairs in my book.
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Old Feb 17, 19, 9:37 am
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Originally Posted by Marriott15 View Post
Buying items in the Courtyard Market do those qualify as points?
You mean not as a guest there? No.
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Old Feb 17, 19, 3:01 pm
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Originally Posted by Marriott15 View Post
Buying items in the Courtyard Market do those qualify as points?
Originally Posted by Points Scrounger View Post
You mean not as a guest there? No.
Man, I'd have to be hard-up for points to even consider that!
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Old Feb 18, 19, 12:10 am
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Originally Posted by controller1 View Post
Man, I'd have to be hard-up for points to even consider that!

Now this is my situation. I have been staying at Courtyard Marriott's to take full advantage of the Courtyard's that are offering 2,000 bonus points packages.

Most of these courtyards are only $149-$179 with the 2,000 point bonus point packages

So say the hotel is $180 dollars. If I spend $20 in the market as a Ambassador do I get any points for that.....if I do how many points would i get for that?

Also would spending money in the market go toward my Ambassador spend of 20,000?
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Old Feb 18, 19, 4:07 am
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so is marriott crediting spendings in restsaurants now ? even if we dont stay there?
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Old Feb 18, 19, 7:00 am
  #74  
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Originally Posted by derpelikan View Post
so is marriott crediting spendings in restsaurants now ? even if we dont stay there?
Not sure about your location but here's the flyer for asia.

Ref: https://marriottbonvoyasia.com/
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Old Feb 18, 19, 12:29 pm
  #75  
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Originally Posted by Marriott15 View Post
Now this is my situation. I have been staying at Courtyard Marriott's to take full advantage of the Courtyard's that are offering 2,000 bonus points packages.

Most of these courtyards are only $149-$179 with the 2,000 point bonus point packages

So say the hotel is $180 dollars. If I spend $20 in the market as a Ambassador do I get any points for that.....if I do how many points would i get for that?

Also would spending money in the market go toward my Ambassador spend of 20,000?
It should count as "incidentals" so you'd get 10x plus elite along with the room rate; this took effect last August.
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Originally Posted by derpelikan View Post
so is marriott crediting spendings in restsaurants now ? even if we dont stay there?
Marriott is continuing the former Starwood practice of non-guest dining credit at former SPG brands ONLY​​! If you have a tab at one of those property's bar/restaurant greater than USD $10, and are not a registered guest, you are entitled to 10x BONVOY points plus elite.

You may also be entitled to a discount on the bill - ask the server (manager).

Last edited by Points Scrounger; Feb 18, 19 at 12:36 pm
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