May 10, 2017, 9:21 am
Last edit by: margarita girl
Hotel email address: [email protected]
The property now provides $15/person credit in the restaurant, which will basically cover cereal & coffee.
Per Flyman:
They don't have the Executive Lounge while they have Executive Level rooms. What they have is an office-style galley on near the elevators on the Executive Level (15/16th floor) where you'll find coffee machine (powdered, not real milk), filtered room-temp water, whole fruit, and snack. In the mornings, they place ONE type of pastry (muffin/donut) and 1 type of juice - their version of continental breakfast. Plat/Gold can get to those floors (if your room is not on the Exec Level) by swiping your room key in the elevator.
The bar has happy hours everyday (4:30-6:30p), and seems to be popular with non-hotel guests as well.
Caution: make sure you get the room type you booked. FDM says there are errors between what Marriott shows for room types and what the hotel actually has.
TIP: From guest room elevator, don't take the elevator to the floor that says 'retail' it's not the ground and is currently a hallway with linens and storage, no way to exit to street. To exit the hotel go to lobby level (2nd) then take escalator to street.
TIP: Kona Coffee Purveyors is a great spot for coffee and pastries (sweet & savory). Exit the hotel and turn right. Just a few doors down, in front of the International Marketplace.
This email should work for contacting the hotel/requests:
[email protected]
The property now provides $15/person credit in the restaurant, which will basically cover cereal & coffee.
Per Flyman:
They don't have the Executive Lounge while they have Executive Level rooms. What they have is an office-style galley on near the elevators on the Executive Level (15/16th floor) where you'll find coffee machine (powdered, not real milk), filtered room-temp water, whole fruit, and snack. In the mornings, they place ONE type of pastry (muffin/donut) and 1 type of juice - their version of continental breakfast. Plat/Gold can get to those floors (if your room is not on the Exec Level) by swiping your room key in the elevator.
The bar has happy hours everyday (4:30-6:30p), and seems to be popular with non-hotel guests as well.
Caution: make sure you get the room type you booked. FDM says there are errors between what Marriott shows for room types and what the hotel actually has.
TIP: From guest room elevator, don't take the elevator to the floor that says 'retail' it's not the ground and is currently a hallway with linens and storage, no way to exit to street. To exit the hotel go to lobby level (2nd) then take escalator to street.
TIP: Kona Coffee Purveyors is a great spot for coffee and pastries (sweet & savory). Exit the hotel and turn right. Just a few doors down, in front of the International Marketplace.
This email should work for contacting the hotel/requests:
[email protected]
The Laylow, Autograph Collection -- Honolulu/Waikiki, Hawaii [Master Thread]
Jun 27, 2018, 10:19 am
#346
Join Date: Sep 2012
Location: SFO
Programs: UA Silver, Hyatt Mid-Tier, Marriott PP/Lifetime Platinum
Posts: 101
So I just finished my 7-night package stay at the Laylow. Overall, I was pretty happy with the hotel. Modern, clean rooms were appreciated,
as were the pool, gym, and the Hideout coffee shop. We made use of every dollar of the $30 ($15x2) vouchers downstairs too, but the destination fee
of $25 per day was not waived as some had reported.
Everything was as expected of a smaller, boutique-style hotel. I know I'm not going to have a gigantic lap pool and spacious gym, so I set my
expectations accordingly. The pool was plenty nice for my daughter, and I got a few workouts done at the gym.
My only complaint (if it can be even called that) was the lack of an upgrade. I'm sure I was probably only one of a handful of Plat Premiers staying there at
the time so it was disappointing to not get one. Not only that, but the FD clerk said she didn't have any suites available, but then proceeded to offer the next guy,
who was by himself, an upgrade to a Corner Suite for $20! WTH. I didn't say anything, being the nice guy that I am, but I was steaming inside.
It's possible that he was only there for a night, but nevertheless, saying one thing to me and doing otherwise to the next guy was infuriating.
And even though I was supposed to have it, she didn't code my keys properly to have access to the "Executive" level. Not a big deal though as
we didn't plan to go there anyway, as laughable as it is. Yet another PP disappointment to follow the loss of UA Mileage Plus Gold.
I think the location is excellent btw. I didn't care if the beach is a few blocks down (I have feet that work after all and enjoy walking around) and
Waikiki Beach was only a five to six minute stroll past Kalakaua Ave. The International Marketplace (kinda miss the old grungy one) is next door
with its high-end boutique shops, and you're surrounded by excellent dining options.
Our room was on the 12th floor, and had a good view of the ocean to the left side, and mountains to the right from the lanai. Noise was a little higher
on Friday and Saturday nights, but at least the room has decent sound insulation so we had no problems getting to sleep. Elevators during check-out
mornings were sometimes a longer wait, but not bad enough to make my eight-year old groan.
All in all, despite the lack of elite benefits, I would not hesitate to go back to this property.
as were the pool, gym, and the Hideout coffee shop. We made use of every dollar of the $30 ($15x2) vouchers downstairs too, but the destination fee
of $25 per day was not waived as some had reported.
Everything was as expected of a smaller, boutique-style hotel. I know I'm not going to have a gigantic lap pool and spacious gym, so I set my
expectations accordingly. The pool was plenty nice for my daughter, and I got a few workouts done at the gym.
My only complaint (if it can be even called that) was the lack of an upgrade. I'm sure I was probably only one of a handful of Plat Premiers staying there at
the time so it was disappointing to not get one. Not only that, but the FD clerk said she didn't have any suites available, but then proceeded to offer the next guy,
who was by himself, an upgrade to a Corner Suite for $20! WTH. I didn't say anything, being the nice guy that I am, but I was steaming inside.
It's possible that he was only there for a night, but nevertheless, saying one thing to me and doing otherwise to the next guy was infuriating.
And even though I was supposed to have it, she didn't code my keys properly to have access to the "Executive" level. Not a big deal though as
we didn't plan to go there anyway, as laughable as it is. Yet another PP disappointment to follow the loss of UA Mileage Plus Gold.
I think the location is excellent btw. I didn't care if the beach is a few blocks down (I have feet that work after all and enjoy walking around) and
Waikiki Beach was only a five to six minute stroll past Kalakaua Ave. The International Marketplace (kinda miss the old grungy one) is next door
with its high-end boutique shops, and you're surrounded by excellent dining options.
Our room was on the 12th floor, and had a good view of the ocean to the left side, and mountains to the right from the lanai. Noise was a little higher
on Friday and Saturday nights, but at least the room has decent sound insulation so we had no problems getting to sleep. Elevators during check-out
mornings were sometimes a longer wait, but not bad enough to make my eight-year old groan.
All in all, despite the lack of elite benefits, I would not hesitate to go back to this property.
Can't if I'm keeping at government rates. A Courtyard did appear on my searches that wasn't there before though. With a 1000 mile per night bonus. Might switch to that, but its my first trip to Hawaii, so I like the idea of nightly ukulele lessons and over the top aesthetics.
Seriously, it was so bad that we forfeited the last three nights and stayed at the Hyatt Centric down the street.
If you're stuck with a Marriott property for work, I'd keep the Laylow reservation or go to the full-service Waikiki Beach Marriott a few blocks away.
And yes, the elite benefits might not be much here, but this is a boutique-style property after all, despite the "Marriot" ties.
Jun 29, 2018, 8:02 am
#347
Join Date: May 2018
Posts: 18
Just finished 10 days at the Laylow. Overall it was a nice hotel. Haven't stayed anywhere else in the area yet so I can't compare locally, but compared to other places I've stayed around the country this is one of the nicer ones. My business rate included breakfast in the restaurant. I was unable to try it, as I had to be at meetings at 7am, and the restaurant didn't open until 7am. When I checked out the front desk waived the cost of all my morning coffees/pastries though. Which was particularly nice because I didn't even ask. Good proactive customer service. I also happened to be their "guest of the day" when I checked in. Apparently a random reservation gets selected by the computer each day and the guest gets 2500 bonus points. Was a nice start to my trip.
The valet parking is a bit of a mess. Too little space for too many cars. Several times cars would be backed up into the main road waiting for other vehicles to move. The valets were all professional/courteous/quick. This was purely a layout problem.
The website lies about nightly ukulele lessons. Lessons are only Monday and Wednesday at 5pm. Didn't get to get a lesson as I wasn't back to the hotel by 5. I did almost try the free shaved ice. Which looked pretty, but I didn't like the length of the line. Perhaps they need to get a second machine.
The pool was as small as others mentioned, but looked nice. Only a 5 minute walk from beach.
The room was in great condition. The hallways are nice and wide. The shower had many settings. The toilet had a strong flush. The AC would get down to 65.
The restaurant was nice for dinner, but not for latenight. The live music is too loud, and there are too many 20ish year olds crowded around. Definitely a scene for a younger crowd. The bartender was very professional which seems rare nowadays.
Overall I would go back with my wife, but would not go again for business.
The valet parking is a bit of a mess. Too little space for too many cars. Several times cars would be backed up into the main road waiting for other vehicles to move. The valets were all professional/courteous/quick. This was purely a layout problem.
The website lies about nightly ukulele lessons. Lessons are only Monday and Wednesday at 5pm. Didn't get to get a lesson as I wasn't back to the hotel by 5. I did almost try the free shaved ice. Which looked pretty, but I didn't like the length of the line. Perhaps they need to get a second machine.
The pool was as small as others mentioned, but looked nice. Only a 5 minute walk from beach.
The room was in great condition. The hallways are nice and wide. The shower had many settings. The toilet had a strong flush. The AC would get down to 65.
The restaurant was nice for dinner, but not for latenight. The live music is too loud, and there are too many 20ish year olds crowded around. Definitely a scene for a younger crowd. The bartender was very professional which seems rare nowadays.
Overall I would go back with my wife, but would not go again for business.
Jun 29, 2018, 8:49 am
#348
Join Date: Jan 2011
Location: Mountain Time Zone
Programs: AS Million Miler/Marriott Lifetime Titanium/ IGH Ambassador
Posts: 5,992
Just finished 10 days at the Laylow. Overall it was a nice hotel. Haven't stayed anywhere else in the area yet so I can't compare locally, but compared to other places I've stayed around the country this is one of the nicer ones. My business rate included breakfast in the restaurant. I was unable to try it, as I had to be at meetings at 7am, and the restaurant didn't open until 7am. When I checked out the front desk waived the cost of all my morning coffees/pastries though. Which was particularly nice because I didn't even ask. Good proactive customer service. I also happened to be their "guest of the day" when I checked in. Apparently a random reservation gets selected by the computer each day and the guest gets 2500 bonus points. Was a nice start to my trip.
The valet parking is a bit of a mess. Too little space for too many cars. Several times cars would be backed up into the main road waiting for other vehicles to move. The valets were all professional/courteous/quick. This was purely a layout problem.
The website lies about nightly ukulele lessons. Lessons are only Monday and Wednesday at 5pm. Didn't get to get a lesson as I wasn't back to the hotel by 5. I did almost try the free shaved ice. Which looked pretty, but I didn't like the length of the line. Perhaps they need to get a second machine.
The pool was as small as others mentioned, but looked nice. Only a 5 minute walk from beach.
The room was in great condition. The hallways are nice and wide. The shower had many settings. The toilet had a strong flush. The AC would get down to 65.
The restaurant was nice for dinner, but not for latenight. The live music is too loud, and there are too many 20ish year olds crowded around. Definitely a scene for a younger crowd. The bartender was very professional which seems rare nowadays.
Overall I would go back with my wife, but would not go again for business.
The valet parking is a bit of a mess. Too little space for too many cars. Several times cars would be backed up into the main road waiting for other vehicles to move. The valets were all professional/courteous/quick. This was purely a layout problem.
The website lies about nightly ukulele lessons. Lessons are only Monday and Wednesday at 5pm. Didn't get to get a lesson as I wasn't back to the hotel by 5. I did almost try the free shaved ice. Which looked pretty, but I didn't like the length of the line. Perhaps they need to get a second machine.
The pool was as small as others mentioned, but looked nice. Only a 5 minute walk from beach.
The room was in great condition. The hallways are nice and wide. The shower had many settings. The toilet had a strong flush. The AC would get down to 65.
The restaurant was nice for dinner, but not for latenight. The live music is too loud, and there are too many 20ish year olds crowded around. Definitely a scene for a younger crowd. The bartender was very professional which seems rare nowadays.
Overall I would go back with my wife, but would not go again for business.
Jul 1, 2018, 5:05 am
#349
Suspended
Join Date: Jun 2005
Programs: Delta Diamond, Marriott Ambassador & Lifetime Titanium, Hertz President's Circle, United Silver
Posts: 6,334
That's a problem at many of the hotels in Waikiki, unless you pay for a beach hotel with a view. Even The Trump Waikiki and The Ritz-Carlton Residences, Waikiki Beach have kind of sucky city-esque views.
I'm fine with Waikiki because I've been 6 or 7 times and know what to expect, but I feel like many have an unrealistic expectation thanks to Hawaiian romanticism, sentimentalism or general nostalgic for days of yore.
I'm fine with Waikiki because I've been 6 or 7 times and know what to expect, but I feel like many have an unrealistic expectation thanks to Hawaiian romanticism, sentimentalism or general nostalgic for days of yore.
Jul 1, 2018, 7:52 pm
#350
Join Date: Jan 2011
Location: Mountain Time Zone
Programs: AS Million Miler/Marriott Lifetime Titanium/ IGH Ambassador
Posts: 5,992
That's a problem at many of the hotels in Waikiki, unless you pay for a beach hotel with a view. Even The Trump Waikiki and The Ritz-Carlton Residences, Waikiki Beach have kind of sucky city-esque views.
I'm fine with Waikiki because I've been 6 or 7 times and know what to expect, but I feel like many have an unrealistic expectation thanks to Hawaiian romanticism, sentimentalism or general nostalgic for days of yore.
I'm fine with Waikiki because I've been 6 or 7 times and know what to expect, but I feel like many have an unrealistic expectation thanks to Hawaiian romanticism, sentimentalism or general nostalgic for days of yore.
I have been going since mid 70's wife part Hawaiian have seen it all more or less these new reflags are mostly rip offs such as the Laylow
Jul 2, 2018, 5:19 am
#351
Suspended
Join Date: Jun 2005
Programs: Delta Diamond, Marriott Ambassador & Lifetime Titanium, Hertz President's Circle, United Silver
Posts: 6,334
What amazes me is the Japanese continue coming to Waikiki over other islands in Hawaii or just other islands in the Pacific. I wish I spoke Japanese because I would love to ask some Japanese visitors what they think of Oahu's homeless epidemic, the trash, the abandoned cars on roadsides, and all of the other things that the Japanese aren't accustomed to seeing or experiencing.
Jul 2, 2018, 9:05 am
#352
Join Date: Jan 2011
Location: Mountain Time Zone
Programs: AS Million Miler/Marriott Lifetime Titanium/ IGH Ambassador
Posts: 5,992
What amazes me is the Japanese continue coming to Waikiki over other islands in Hawaii or just other islands in the Pacific. I wish I spoke Japanese because I would love to ask some Japanese visitors what they think of Oahu's homeless epidemic, the trash, the abandoned cars on roadsides, and all of the other things that the Japanese aren't accustomed to seeing or experiencing.
Having said that I see plenty of homeless/abandoned cars/ drugs etc in many other countries around the world, we don't have the franchise on that one.
Oct 1, 2018, 7:21 pm
#353
Join Date: Jun 2012
Location: NYC
Programs: UA 1K, Hyatt Globalist, Bonvoy Titanium, Hilton Diamond
Posts: 368
Platinum members avoid...
Just checked into this property a few days ago and my only advice is if you are a platinum member expecting any of your benefits to be honored, you should avoid this place. While the hotel is pretty nice with a great location, it is obvious the management does everything they can to skirt around the member benefits. As a platinum premier, I wasn’t even offered an upgraded room at check in when there was virtually every suite type available for the length of my stay. Executive level, junior suite, family suite, and corner suites. When I mentioned this, their excuse was that they we’re not available for upgrade. If they don’t intend to honor the program then why even bother branding as a Marriott? The manager was hostile when and claimed the site has a glitch showing those rooms which was nonsense because later in the evening I overheard people checking in being offered a suite for a fee to upgrade. Totally shady business practices. What’s even worse is they sell executives level rooms when there’s is not even a lounge. They have a pantry basically offering room tempurate water and coffee and that’s about it. Also I know many complain about resort fees, but I don’t have a problem with them when they actually give you something worth the fee like beach chairs/umbrellas like many beach properties do. At this place nope. The resort fee gives you free shaved ice and a fruit basket to pick out of. Total scam. Honestly best to avoid this place. I spend a lot of money at Marriott/SPG properties with the promise of being granted certain benefits in return (when they are available). Being lied to, to avoid granting those benefits is not only frustrating, but leaves a black mark on the program. Total scam management running this property.
Oct 1, 2018, 9:18 pm
#354
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,477
I spend a lot of money at Marriott/SPG properties with the promise of being granted certain benefits in return (when they are available). Being lied to, to avoid granting those benefits is not only frustrating, but leaves a black mark on the program. Total scam management running this property.
Oct 2, 2018, 7:56 am
#355
Suspended
Join Date: Jun 2005
Programs: Delta Diamond, Marriott Ambassador & Lifetime Titanium, Hertz President's Circle, United Silver
Posts: 6,334
Just checked into this property a few days ago and my only advice is if you are a platinum member expecting any of your benefits to be honored, you should avoid this place. While the hotel is pretty nice with a great location, it is obvious the management does everything they can to skirt around the member benefits. As a platinum premier, I wasn’t even offered an upgraded room at check in when there was virtually every suite type available for the length of my stay. Executive level, junior suite, family suite, and corner suites. When I mentioned this, their excuse was that they we’re not available for upgrade. If they don’t intend to honor the program then why even bother branding as a Marriott? The manager was hostile when and claimed the site has a glitch showing those rooms which was nonsense because later in the evening I overheard people checking in being offered a suite for a fee to upgrade. Totally shady business practices. What’s even worse is they sell executives level rooms when there’s is not even a lounge. They have a pantry basically offering room tempurate water and coffee and that’s about it. Also I know many complain about resort fees, but I don’t have a problem with them when they actually give you something worth the fee like beach chairs/umbrellas like many beach properties do. At this place nope. The resort fee gives you free shaved ice and a fruit basket to pick out of. Total scam. Honestly best to avoid this place. I spend a lot of money at Marriott/SPG properties with the promise of being granted certain benefits in return (when they are available). Being lied to, to avoid granting those benefits is not only frustrating, but leaves a black mark on the program. Total scam management running this property.
Nevertheless, the property remains on my no-stay list. I have frequented it for food, however, as I think its bar and restaurant has the best food and drinks of any legacy Marriott or legacy SPG property in Waikiki.
I wouldn't hesitate to file a complaint with Marriott, as a friend stayed there and complained. The complaint resulted in a file opening on the property and at one point Pyramid Hotel Group (the third-party management company) was forced to respond. You may want to use these email addresses --
Hotel general manager: Robert Friedl <[email protected]>
Corporate Marriott: Jolynn.Wheeler <[email protected]>
Third-party management company: Chuck Freije <[email protected]>
Last edited by hockeyinsider; Oct 2, 2018 at 8:02 am
Oct 2, 2018, 7:58 am
#356
Join Date: Jan 2011
Location: Mountain Time Zone
Programs: AS Million Miler/Marriott Lifetime Titanium/ IGH Ambassador
Posts: 5,992
Just checked into this property a few days ago and my only advice is if you are a platinum member expecting any of your benefits to be honored, you should avoid this place. While the hotel is pretty nice with a great location, it is obvious the management does everything they can to skirt around the member benefits. As a platinum premier, I wasn’t even offered an upgraded room at check in when there was virtually every suite type available for the length of my stay. Executive level, junior suite, family suite, and corner suites. When I mentioned this, their excuse was that they we’re not available for upgrade. If they don’t intend to honor the program then why even bother branding as a Marriott? The manager was hostile when and claimed the site has a glitch showing those rooms which was nonsense because later in the evening I overheard people checking in being offered a suite for a fee to upgrade. Totally shady business practices. What’s even worse is they sell executives level rooms when there’s is not even a lounge. They have a pantry basically offering room tempurate water and coffee and that’s about it. Also I know many complain about resort fees, but I don’t have a problem with them when they actually give you something worth the fee like beach chairs/umbrellas like many beach properties do. At this place nope. The resort fee gives you free shaved ice and a fruit basket to pick out of. Total scam. Honestly best to avoid this place. I spend a lot of money at Marriott/SPG properties with the promise of being granted certain benefits in return (when they are available). Being lied to, to avoid granting those benefits is not only frustrating, but leaves a black mark on the program. Total scam management running this property.
Oct 2, 2018, 8:51 am
#357
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,477
Oct 2, 2018, 12:40 pm
#358
Join Date: Jan 2011
Location: Mountain Time Zone
Programs: AS Million Miler/Marriott Lifetime Titanium/ IGH Ambassador
Posts: 5,992
Jul 7, 2019, 3:02 pm
#359
Join Date: Feb 2013
Location: London
Programs: HertzPresCircle, Virgin Atlantic Gold,Hil-Diam, Europcar Elite Vip, Emirates Gold, MarriottTitanium.
Posts: 419
After reading up on TA and other sites i thought i finally decided on which property i would stay at then i read up on here and changing my mind again 
Still terrible treatment for plat/titanium here a 'year' later? any recent experiences?
Still terrible treatment for plat/titanium here a 'year' later? any recent experiences?
Last edited by itisme; Jul 7, 2019 at 3:10 pm
Jul 7, 2019, 4:30 pm
#360
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,521
In the "Your Favorite Autograph Collection" thread, someone rated it in their top 5.