Dec 23, 2017, 4:40 pm
Last edit by: windhund
Has an Arrival/Departure Lounge, where travelers can unwind after a long flight. Personal showers and lockers in the lounge also are available to those who need to check out of their rooms before leaving the resort.
Has an amazing view from the Adult Only Infinity Pool
Daily resort fee USD 30 plus tax will be added to rate. As of 2018, the resort fee benefits were as listed below. However, this list came from a card labeled "Resort Fees & Amenities: Elite", and it's not clear which ones are different for or apply only to elites. There's also a disclaimer: "The Resort Fee includes a variety of amenities for our guests. Please note some amenities are subject to availability."
Has an amazing view from the Adult Only Infinity Pool
Daily resort fee USD 30 plus tax will be added to rate. As of 2018, the resort fee benefits were as listed below. However, this list came from a card labeled "Resort Fees & Amenities: Elite", and it's not clear which ones are different for or apply only to elites. There's also a disclaimer: "The Resort Fee includes a variety of amenities for our guests. Please note some amenities are subject to availability."
- Complimentary daily internet
- Unlimited US Domestic, long distance & local phone calls
- Outgoing domestic US fax service (up to 20 pages)
- 15% on Laundry and Dry Cleaning Services
- 30-minute personal photo session and package upgrade
- Daily Fitness Classes
- Daily Hawaiian Cultural Activities
- 1 hour bicycle rental (2 bicycles per stay)
- Bottled Water (2 per day)
- Welcome shell lei greeting upon arrival
- Courtesy rides within the Wailea Resort (upon availability)
- Beach Chair Rental (2 per day)
- Cabana Rentals: 10% discount on full-day cabana rentals at 'Ohi pools, Maluhia pools & NALU adventure pool. Dial 'At Your Service' for reservations
- Mandara Spa: 10% discount on 50-minute service (excludes special promotions and events)
- Ocean Concierge & Activities: 20% discount on weekly paddle board rental; complimentary fish identification card; complimentary introductory morning scuba lesson. Visit the 'Ohio Pools for reservations.
- The Movie House: complimentary movie screenings. View the weekly schedule for showtimes.
- GameSpace: complimentary access to GameSapce, featuring foosball, billiards, shuffleboard, vintage arcade and Xbox games [for those who haven't been back since the renovation, this is an indoor gaming area they added as part of the renovations. It's at the far end of the lobby opposite the Starbucks.]
- Akamai Business Center: 20% discount on FedEx & UPS Shipping
Wailea Beach Marriott Resort & Spa, Maui, Hawaii [Master Thread]
Oct 25, 2021, 5:41 pm
#1726
FlyerTalk Evangelist
Join Date: Jul 2011
Location: Tokyo
Programs: JAL Metal Card (OWE), SAS Eurobonus Gold (*G), Marriott Titanium (LTP), Tokyu Hotels Platinum
Posts: 21,171
I have a similar booking for end of December as well. My thing is that having to pay the $1500 premium on top of the 280K points given that as a Lifetime Platinum, I would normally be given on these room as a complimentary upgrade. When I called the hotel, they said that the basic garden rooms are all fully booked, so they are charging the cash upgrade for the nicer rooms based on the limited availability. Adding to the irony is that they no longer accept SNA either!
And then on top of all of that, they now have a daily resort fee and are charging for parking. Neither of these charges were there when we stayed back in December 2018...
And then on top of all of that, they now have a daily resort fee and are charging for parking. Neither of these charges were there when we stayed back in December 2018...
Nov 28, 2021, 6:05 pm
#1728
Join Date: Apr 2015
Posts: 246
Just checked in as Titanium Elite and only got upgraded to a partial ocean view room (was told it will be ocean view). When I talked to them, they say only 1 level upgrade is given to elites. I can see all room types including suites are available for the dates I'm staying.
Is this normal?
Is this normal?
Nov 29, 2021, 8:50 am
#1729
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,467
Just checked in as Titanium Elite and only got upgraded to a partial ocean view room (was told it will be ocean view). When I talked to them, they say only 1 level upgrade is given to elites. I can see all room types including suites are available for the dates I'm staying.
Is this normal?
Is this normal?
But plenty of reports that this property does not give complimentary upgrades to suites.
Nov 29, 2021, 10:33 am
#1730
Join Date: Jul 2005
Location: SFO/SEA
Programs: Amex Biz Cent, Marriott LTP, Avis PC, Hilton Owners Diamond, AS MVP
Posts: 3,380
Just checked in as Titanium Elite and only got upgraded to a partial ocean view room (was told it will be ocean view). When I talked to them, they say only 1 level upgrade is given to elites. I can see all room types including suites are available for the dates I'm staying.
Is this normal?
Is this normal?
Nov 29, 2021, 11:12 am
#1731
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,467
Yes, this is the norm for elites at this property. Don't waste your time or get frustrated on your vacation trying to get anything better as this property simply will not budge. That said, they are fairly consistent about giving you a good ocean view room so if you really do have a partial view that you don't like, you can try to push to get reassigned elsewhere in the resort (assuming availability is there)
Nov 29, 2021, 12:46 pm
#1732
Join Date: Apr 2015
Posts: 246
Yes, this is the norm for elites at this property. Don't waste your time or get frustrated on your vacation trying to get anything better as this property simply will not budge. That said, they are fairly consistent about giving you a good ocean view room so if you really do have a partial view that you don't like, you can try to push to get reassigned elsewhere in the resort (assuming availability is there)
View from the first room
View from the second room
Last edited by satellite779; Nov 29, 2021 at 2:59 pm
Dec 5, 2021, 7:23 pm
#1733
Join Date: Nov 2013
Posts: 88
Stayed here recently, and I can confirm that the $100 USD elite benefit compensation can be invoked against the continental Starbucks / Whale Tail breakfast amenity. But you need to email the Guest Experience team about this in advance of checking in, as the front desk team will have no idea about doing this.
Dec 5, 2021, 8:20 pm
#1734
Join Date: Sep 2008
Location: SF Bay Area
Programs: None - previously UA
Posts: 4,867
Stayed here recently, and I can confirm that the $100 USD elite benefit compensation can be invoked against the continental Starbucks / Whale Tail breakfast amenity. But you need to email the Guest Experience team about this in advance of checking in, as the front desk team will have no idea about doing this.
Dec 6, 2021, 3:06 am
#1735
Join Date: Jun 2003
Location: Lewisville, TX USA
Programs: AA EXP 1MM; Hyatt Globalist; Bonvoy LT Ti; National EE; WDW Passholder
Posts: 838
Invoked on what grounds? How is the Starbucks / Whale Tail breakfast not compliant with 4.3.c.iii, which reads, in part:
"RESORTS only:
United States, Canada, Europe: 1,000 Points per Stay or breakfast in restaurant per night of Stay for Member +1"
"RESORTS only:
United States, Canada, Europe: 1,000 Points per Stay or breakfast in restaurant per night of Stay for Member +1"
Stayed here recently, and I can confirm that the $100 USD elite benefit compensation can be invoked against the continental Starbucks / Whale Tail breakfast amenity. But you need to email the Guest Experience team about this in advance of checking in, as the front desk team will have no idea about doing this.
Dec 6, 2021, 9:12 am
#1736
Join Date: Sep 2008
Location: SF Bay Area
Programs: None - previously UA
Posts: 4,867
A coffee bar doesn’t count as a restaurant technically?
Dec 6, 2021, 9:23 pm
#1737
Join Date: Nov 2013
Posts: 88
This is the correct answer. I also asserted to them that the Marriott web page clearly distinguishes between "breakfast in restaurant" and "continental breakfast" as an elite offering.
Their welcome email makes it very clear that it's a choice between points or "continental breakfast", and that's how I invoked the benefit guarantee.
Their welcome email makes it very clear that it's a choice between points or "continental breakfast", and that's how I invoked the benefit guarantee.
Dec 6, 2021, 10:38 pm
#1738
Moderator: Alaska Mileage Plan
Join Date: Feb 2005
Posts: 12,318
Stayed here recently, and I can confirm that the $100 USD elite benefit compensation can be invoked against the continental Starbucks / Whale Tail breakfast amenity. But you need to email the Guest Experience team about this in advance of checking in, as the front desk team will have no idea about doing this.
And how can invoke the guarantee prior to checking in?
Dec 8, 2021, 11:28 am
#1739
Join Date: Nov 2013
Posts: 88
Thank you for your loyalty to our brand. We are delighted that you have chosen to stay with us for your visit to Maui on MMM/DD/YYYY. We look forward to welcoming you!
I am hoping to reach you, to assist in preparing for your arrival and getting details of your upcoming reservation. It is our desire for your arrival experience and overall stay to be unforgettable and extraordinary therefore may we please kindly ask you to provide us with the following information:
· Arrival Time to the Resort:
· Departure Time:
· Names of Guests (if young children are travelling please provide with their ages):
· Purpose of your visit:
· Food or/and Beverage Preferences:
Please feel free to let us know if there are any dietary restrictions, we should be aware of.
As one of our Marriott Bonvoy [____] Elite member, we would like to offer your choice of a Resort Elite welcome amenity upon arrival:
Please let us know which option best suits your preferences, and we will make the arrangements for you.
I am hoping to reach you, to assist in preparing for your arrival and getting details of your upcoming reservation. It is our desire for your arrival experience and overall stay to be unforgettable and extraordinary therefore may we please kindly ask you to provide us with the following information:
· Arrival Time to the Resort:
· Departure Time:
· Names of Guests (if young children are travelling please provide with their ages):
· Purpose of your visit:
· Food or/and Beverage Preferences:
Please feel free to let us know if there are any dietary restrictions, we should be aware of.
As one of our Marriott Bonvoy [____] Elite member, we would like to offer your choice of a Resort Elite welcome amenity upon arrival:
- 1,000 Marriott Rewards Points per Day
- Daily Light Continental Breakfast for 2 To- Go (Pastry of the Day, Fruit, Coffee or Tea)
Please let us know which option best suits your preferences, and we will make the arrangements for you.
Dec 9, 2021, 12:34 pm
#1740
Join Date: Dec 2002
Location: Omaha
Programs: UA/*A nobody, Bonvoy Plat, SW A-list, Hertz 5* (but who isn't???)
Posts: 677
I'm having a similar experience to other recent posts here. Plat, 1 night award res for Garden King. Pre-arrival email has been aggressively pushing this "you must pay cash if you wish to guarantee your upgrade, due to the high number of elites at this property". There are 20 room types available for cash res still next week for the night of my stay, and both Garden King and 2 Queen still offered for points.
My last stay in March 2017 was fantastic - nice ocean facing upgrade, but I've basically written off any hope of reasonable treatment as a Plat. I did push back and ask for restaurant breakfast +1 or the $100 benefit guarantee, but they haven't answered that. I feel like they know you don't want to get worked up about the trouble of contacting the GM about insufficient honoring of elite benefits.
Meanwhile, the Sheraton in Kaanapali happy accepted my 5 Suite Night Awards on a garden king points reservation, and upgraded me to the Moana Hale above Black Rock. They appear to be as (relatively) empty as the Wailea Marriott, unusual at this time of year (for obvious reasons).
Next weekend will probably be my last-ever stay at the Wailea Marriott. Just one guy's opinion.
My last stay in March 2017 was fantastic - nice ocean facing upgrade, but I've basically written off any hope of reasonable treatment as a Plat. I did push back and ask for restaurant breakfast +1 or the $100 benefit guarantee, but they haven't answered that. I feel like they know you don't want to get worked up about the trouble of contacting the GM about insufficient honoring of elite benefits.
Meanwhile, the Sheraton in Kaanapali happy accepted my 5 Suite Night Awards on a garden king points reservation, and upgraded me to the Moana Hale above Black Rock. They appear to be as (relatively) empty as the Wailea Marriott, unusual at this time of year (for obvious reasons).
Next weekend will probably be my last-ever stay at the Wailea Marriott. Just one guy's opinion.