Originally Posted by
satellite779
Just checked in as Titanium Elite and only got upgraded to a partial ocean view room (was told it will be ocean view). When I talked to them, they say only 1 level upgrade is given to elites. I can see all room types including suites are available for the dates I'm staying.
Is this normal?
The "1 level" is new and flatly contrary to Bonvoy T&C. I wouldn't leave the front desk without speaking to the manager on duty about that.
But plenty of reports that this property does not give complimentary upgrades to suites.