Dec 23, 2017, 4:40 pm
Last edit by: windhund
Has an Arrival/Departure Lounge, where travelers can unwind after a long flight. Personal showers and lockers in the lounge also are available to those who need to check out of their rooms before leaving the resort.
Has an amazing view from the Adult Only Infinity Pool
Daily resort fee USD 30 plus tax will be added to rate. As of 2018, the resort fee benefits were as listed below. However, this list came from a card labeled "Resort Fees & Amenities: Elite", and it's not clear which ones are different for or apply only to elites. There's also a disclaimer: "The Resort Fee includes a variety of amenities for our guests. Please note some amenities are subject to availability."
Has an amazing view from the Adult Only Infinity Pool
Daily resort fee USD 30 plus tax will be added to rate. As of 2018, the resort fee benefits were as listed below. However, this list came from a card labeled "Resort Fees & Amenities: Elite", and it's not clear which ones are different for or apply only to elites. There's also a disclaimer: "The Resort Fee includes a variety of amenities for our guests. Please note some amenities are subject to availability."
- Complimentary daily internet
- Unlimited US Domestic, long distance & local phone calls
- Outgoing domestic US fax service (up to 20 pages)
- 15% on Laundry and Dry Cleaning Services
- 30-minute personal photo session and package upgrade
- Daily Fitness Classes
- Daily Hawaiian Cultural Activities
- 1 hour bicycle rental (2 bicycles per stay)
- Bottled Water (2 per day)
- Welcome shell lei greeting upon arrival
- Courtesy rides within the Wailea Resort (upon availability)
- Beach Chair Rental (2 per day)
- Cabana Rentals: 10% discount on full-day cabana rentals at 'Ohi pools, Maluhia pools & NALU adventure pool. Dial 'At Your Service' for reservations
- Mandara Spa: 10% discount on 50-minute service (excludes special promotions and events)
- Ocean Concierge & Activities: 20% discount on weekly paddle board rental; complimentary fish identification card; complimentary introductory morning scuba lesson. Visit the 'Ohio Pools for reservations.
- The Movie House: complimentary movie screenings. View the weekly schedule for showtimes.
- GameSpace: complimentary access to GameSapce, featuring foosball, billiards, shuffleboard, vintage arcade and Xbox games [for those who haven't been back since the renovation, this is an indoor gaming area they added as part of the renovations. It's at the far end of the lobby opposite the Starbucks.]
- Akamai Business Center: 20% discount on FedEx & UPS Shipping
Wailea Beach Marriott Resort & Spa, Maui, Hawaii [Master Thread]
May 9, 2021, 6:45 am
#1636
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,470
There are many reports of this property refusing to give comp upgrades to suites. There's no call to disparage people for posting their experiences.
May 10, 2021, 10:13 am
#1637
Join Date: Feb 2007
Location: DFW - North Texas
Programs: AAdvantage Platinum, Marriot Bonvoy Lifetime Platinum/2022 Titanium
Posts: 960
We stayed at the Wailea during late April for my 50th birthday. This was our third visit to the Wailea Marriott. We booked a points redemption, 4 nights for 200K points and get 5th night free. Booked the lowest level garden-view room. Received a Titanium upgrade to a Premium Ocean view.
Check-in: We arrived during the rush at 3pm, but the line moved quickly. Titanium status recognized at checkin. Lei greeting with cold POG. I was given a Titanium appreciation gift and letter; a small bag with some locally made Lavender hand sanitizer spray and some Lip balm.
Room: Received upgrade from lowest level room to Premium Ocean View. Hale 7, room 7225. Bell service picked us and our luggage up in a golf cart and drove us within a few steps of the room. Great room, overlooks Wailea beach, the Luau, and grounds. Room is well done, and was in great shape. We enjoyed wine and drinks several nights on our Lanai, watching the Luau and relaxing. It was not a bother in any way, ending by 8pm each evening.
Breakfast: As mentioned above, we received coupons for two for every day of our stay. We alternated between Starbucks and Whale Tale and it was plenty each day.
Dining and Bar Service: We only dined at the pool-side bar, KAPA, once and food was good, service was great. Many pool-side drinks and some food at both the Adult Pool and 'Ohi Family Pool. Great service, quick, and drinks were good.
Pools: We had no problem finding pool chairs at the adult pool in the mornings. Disclaimer, we were up early each day. Often, we skipped the Adult Pool and went to the North, 'Ohi Family pool for hot tubs and less crowds.
Resort Fees: Lei greeting as mentioned. We received at least four bottles of water a day, maybe more. So much we had extras when we left. We utilized the shuttle service on days we were tired and got a lift up to the Wailea shops for dining and shopping. We used the beach chairs on three days; no issues at all, they put up extra chairs for people who asked. They took them down early in the afternoons, but wind would be very high and few people were on the beach.
Service: We received a very nice gift basket on my birthday and personalized card. Aloha spirit was apparent on EVERY staff member we came in contact with. No complaints.
Covid concerns: We had to show our Safe Travels approvals on our phones prior to check in. Mask usage was posted and adherence was pretty good. Not used on the beach or around the pools, and we were fine with that. Walking to and from beach, pool, around the resort... masks on.
General Comments: The resort may not be at max capacity, but still felt full. Any more full than what it was and it might not be as enjoyable. Wailea overall felt like it was getting back to normal, but dining capacity really needs to be increased.
We enjoy staying in Wailea when in Maui. If the price is right, the Wailea Marriott is a great option for us.
Check-in: We arrived during the rush at 3pm, but the line moved quickly. Titanium status recognized at checkin. Lei greeting with cold POG. I was given a Titanium appreciation gift and letter; a small bag with some locally made Lavender hand sanitizer spray and some Lip balm.
Room: Received upgrade from lowest level room to Premium Ocean View. Hale 7, room 7225. Bell service picked us and our luggage up in a golf cart and drove us within a few steps of the room. Great room, overlooks Wailea beach, the Luau, and grounds. Room is well done, and was in great shape. We enjoyed wine and drinks several nights on our Lanai, watching the Luau and relaxing. It was not a bother in any way, ending by 8pm each evening.
Breakfast: As mentioned above, we received coupons for two for every day of our stay. We alternated between Starbucks and Whale Tale and it was plenty each day.
Dining and Bar Service: We only dined at the pool-side bar, KAPA, once and food was good, service was great. Many pool-side drinks and some food at both the Adult Pool and 'Ohi Family Pool. Great service, quick, and drinks were good.
Pools: We had no problem finding pool chairs at the adult pool in the mornings. Disclaimer, we were up early each day. Often, we skipped the Adult Pool and went to the North, 'Ohi Family pool for hot tubs and less crowds.
Resort Fees: Lei greeting as mentioned. We received at least four bottles of water a day, maybe more. So much we had extras when we left. We utilized the shuttle service on days we were tired and got a lift up to the Wailea shops for dining and shopping. We used the beach chairs on three days; no issues at all, they put up extra chairs for people who asked. They took them down early in the afternoons, but wind would be very high and few people were on the beach.
Service: We received a very nice gift basket on my birthday and personalized card. Aloha spirit was apparent on EVERY staff member we came in contact with. No complaints.
Covid concerns: We had to show our Safe Travels approvals on our phones prior to check in. Mask usage was posted and adherence was pretty good. Not used on the beach or around the pools, and we were fine with that. Walking to and from beach, pool, around the resort... masks on.
General Comments: The resort may not be at max capacity, but still felt full. Any more full than what it was and it might not be as enjoyable. Wailea overall felt like it was getting back to normal, but dining capacity really needs to be increased.
We enjoy staying in Wailea when in Maui. If the price is right, the Wailea Marriott is a great option for us.
Last edited by slpybear; May 12, 2021 at 7:54 am Reason: clarification of a few items.
May 10, 2021, 3:12 pm
#1638
Join Date: Jan 2011
Location: Mountain Time Zone
Programs: AS Million Miler/Marriott Lifetime Titanium/ IGH Ambassador
Posts: 5,992
We stayed at the Wailea during late April for my 50th birthday. This was our third visit to the Wailea Marriott. We booked a points redemption, 4 nights for 200K points and get 5th night free. Booked the lowest level garden-view room. Received a Titanium upgrade to a Premium Ocean view.
Check-in: We arrived during the rush at 3pm, but the line moved quickly. Titanium status recognized at checkin. Lei greeting with cold POG. I was given a Titanium appreciation gift; a small bag with some locally made Lavender hand sanitizer spray and some Lip balm.
Room: Received upgrade from lowest level room to Premium Ocean View. Hale 7, room 7225. Bell service picked us and our luggage up in a golf cart and drove us within a few steps of the room. Great room, overlooks Wailea beach, the Luau, and grounds. Room is well done, and was in great shape. We enjoyed wine and drinks several nights on our Lanai, watching the Luau and relaxing. It was not a bother in any way, ending by 8pm each evening.
Breakfast: As mentioned above, we received coupons for two for every day of our stay. We alternated between Starbucks and Whale Tale and it was plenty each day.
Dining and Bar Service: We only dined at the pool-side bar, KAPA, once and food was good, service was great. Many pool-side drinks and some food at both the Adult Pool and 'Ohi Family Pool. Great service, quick, and drinks were good.
Pools: We had no problem finding pool chairs at the adult pool in the mornings. Disclaimer, we were up early each day. Often, we skipped the Adult Pool and went to the North, 'Ohi Family pool for hot tubs and less crowds.
Resort Fees: Lei greeting as mentioned. We received at least four bottles of water a day, maybe more. So much we had extras when we left. We utilized the shuttle service on days we were tired and got a lift up to the Wailea shops for dining and shopping. We used the beach chairs on three days; no issues at all, they put up extra chairs for people who asked. They took them down early in the afternoons, but wind would be very high and few people were on the beach.
Service: We received a very nice gift basket on my birthday. Aloha spirit was apparent on EVERY staff member we came in contact with. No complaints.
Covid concerns: We had to show our Safe Travels approvals on our phones prior to check in. Mask usage was posted and adherence was pretty good. Not used on the beach or around the pools, and we were fine with that. Walking to and from beach, pool, around the resort... masks on.
General Comments: The resort may not be at max capacity, but still felt full. Any more full than what it was and it might not be as enjoyable. Wailea overall felt like it was getting back to normal, but dining capacity really needs to be increased.
We enjoy staying in Wailea when in Maui. If the price is right, the Wailea is a great option for us.
Check-in: We arrived during the rush at 3pm, but the line moved quickly. Titanium status recognized at checkin. Lei greeting with cold POG. I was given a Titanium appreciation gift; a small bag with some locally made Lavender hand sanitizer spray and some Lip balm.
Room: Received upgrade from lowest level room to Premium Ocean View. Hale 7, room 7225. Bell service picked us and our luggage up in a golf cart and drove us within a few steps of the room. Great room, overlooks Wailea beach, the Luau, and grounds. Room is well done, and was in great shape. We enjoyed wine and drinks several nights on our Lanai, watching the Luau and relaxing. It was not a bother in any way, ending by 8pm each evening.
Breakfast: As mentioned above, we received coupons for two for every day of our stay. We alternated between Starbucks and Whale Tale and it was plenty each day.
Dining and Bar Service: We only dined at the pool-side bar, KAPA, once and food was good, service was great. Many pool-side drinks and some food at both the Adult Pool and 'Ohi Family Pool. Great service, quick, and drinks were good.
Pools: We had no problem finding pool chairs at the adult pool in the mornings. Disclaimer, we were up early each day. Often, we skipped the Adult Pool and went to the North, 'Ohi Family pool for hot tubs and less crowds.
Resort Fees: Lei greeting as mentioned. We received at least four bottles of water a day, maybe more. So much we had extras when we left. We utilized the shuttle service on days we were tired and got a lift up to the Wailea shops for dining and shopping. We used the beach chairs on three days; no issues at all, they put up extra chairs for people who asked. They took them down early in the afternoons, but wind would be very high and few people were on the beach.
Service: We received a very nice gift basket on my birthday. Aloha spirit was apparent on EVERY staff member we came in contact with. No complaints.
Covid concerns: We had to show our Safe Travels approvals on our phones prior to check in. Mask usage was posted and adherence was pretty good. Not used on the beach or around the pools, and we were fine with that. Walking to and from beach, pool, around the resort... masks on.
General Comments: The resort may not be at max capacity, but still felt full. Any more full than what it was and it might not be as enjoyable. Wailea overall felt like it was getting back to normal, but dining capacity really needs to be increased.
We enjoy staying in Wailea when in Maui. If the price is right, the Wailea is a great option for us.
Great review thanks
GO Phillies
May 17, 2021, 9:11 am
#1640
Join Date: Nov 1999
Location: SoCal; DO-RAGS: Old Gold tagged, PIP, LatPass 1/2, AA 4MM, HH LT Diamond, Marriott Titanium/LT Plat, Omni
Posts: 9,180
The question, IMHO, isn’t hotel but which side of the Island you prefer. We like the South for a number of reasons, but YMMV.
That said, while there is nothing wrong with the Westin, we have consistently found the Beach Resort more aloha-esque. And, if you enjoy playing upgrade roulette, the Westin seems to have less inventory of extraordinary.
Jun 13, 2021, 2:03 pm
#1641
Join Date: Feb 2008
Location: Honolulu / DC
Programs: UA 1K /2mm / Marriott Lifetime Titanium , Hilton Diamond
Posts: 1,051
I’ve stayed at this resort 20+ times (which isn’t that impressive when you live on Oahu…) but haven’t encountered this before: the only rooms available for points are garden view with no option to upgrade with additional points or $$. True throughout Oct-Dec. better rooms widely available for cash rate, and points are at off peak several weeks.
plan was points + cash upgrade. Thoughts?
plan was points + cash upgrade. Thoughts?
Jun 13, 2021, 6:06 pm
#1642
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,470
I’ve stayed at this resort 20+ times (which isn’t that impressive when you live on Oahu…) but haven’t encountered this before: the only rooms available for points are garden view with no option to upgrade with additional points or $$. True throughout Oct-Dec. better rooms widely available for cash rate, and points are at off peak several weeks.
plan was points + cash upgrade. Thoughts?
plan was points + cash upgrade. Thoughts?
Jun 13, 2021, 9:45 pm
#1644
Join Date: Dec 2007
Programs: Starwood Platinum, AA Gold
Posts: 141
I'm in the same boat you are - trying to decide between booking five nights on points next year at Westin Maui or Wailea Beach Resort. We already have a week booked elsewhere at Kaanapali so I am leaning toward using our points to get a fresh outlook over at Wailea. I'm only a lifetime Gold with Marriott so not expecting much in the way of upgrades at Wailea Beach. In years past I've gotten nice status upgrades at the Westin Maui - but those were back in the Starwood days when i was a Platinum. We paid visits to both properties while we were on Maui last month.
Jun 14, 2021, 9:04 am
#1646
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,470
Jun 15, 2021, 7:05 am
#1647
Join Date: Jan 2011
Location: Mountain Time Zone
Programs: AS Million Miler/Marriott Lifetime Titanium/ IGH Ambassador
Posts: 5,992
Jun 15, 2021, 9:27 am
#1648
Join Date: Sep 2008
Location: SF Bay Area
Programs: None - previously UA
Posts: 4,867
For Marriott it's always been the case that properties with the highest redemption pressure have the worst redemption value. But given the high cash price of resorts in Hawaii lately the points value is not terrible.
Jun 15, 2021, 9:55 am
#1649
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,470
At least this property doesn't play availability games a la Andaz Maui. Actually pretty easy to book a points stay, even during high demand periods.
Jun 15, 2021, 8:19 pm
#1650
Join Date: Jan 2011
Location: Mountain Time Zone
Programs: AS Million Miler/Marriott Lifetime Titanium/ IGH Ambassador
Posts: 5,992
The redemption value here is quite high - 70k points for a room that's priced at $849 is a redemption value over 1.3 cpp. Even better if you book five nights.
At least this property doesn't play availability games a la Andaz Maui. Actually pretty easy to book a points stay, even during high demand periods.
At least this property doesn't play availability games a la Andaz Maui. Actually pretty easy to book a points stay, even during high demand periods.