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-   -   Amex Serve master thread (2017-2023) (https://www.flyertalk.com/forum/manufactured-spending/1812972-amex-serve-master-thread-2017-2023-a.html)

msp3 Jun 2, 2020 6:03 pm


Originally Posted by Sean54 (Post 32422166)
Zip code issues are on going. Has anybody figured out a solution? Zip codes that worked previously are no longer getting accepted.

Do these typically just resolve themselves after a day or two?

Sean54 Jun 2, 2020 9:26 pm

I think it's a new issue. Someone got it resolved by calling. Albeit only for that specific biller.

B747forever Jun 3, 2020 1:28 pm


Originally Posted by msp3 (Post 32424391)
Do these typically just resolve themselves after a day or two?


Just manually add the CC you try to pay off. It has worked for my AMEX and Chase cards.

msp3 Jun 4, 2020 2:38 am


Originally Posted by B747forever (Post 32426821)
Just manually add the CC you try to pay off. It has worked for my AMEX and Chase cards.

Trouble is, after adding the biller manually, it now shows up as taking quite a few more days for payment delivery. An Amex added the normal way takes 5 days (my experience has been 2 days or less), while the 2nd Amex added the manual way says it takes 8 days...

jameson650 Jun 7, 2020 3:37 pm

For Serve's monthly limit (specifically Green) -- is the limit reset on the 1st of every calendar month (ex. May 1, June 1, etc)?, at 12 AM EST?

I tried searching quite a bit and at most saw one mention of "calendar month."
Just want to make sure it's not (1) the billing period/date fee is assessed, nor (2) some other type of 30-day rolling period.

Thanks!

RedSun Jun 7, 2020 9:06 pm


Originally Posted by jameson650 (Post 32437971)
For Serve's monthly limit (specifically Green) -- is the limit reset on the 1st of every calendar month (ex. May 1, June 1, etc)?, at 12 AM EST?

I tried searching quite a bit and at most saw one mention of "calendar month."
Just want to make sure it's not (1) the billing period/date fee is assessed, nor (2) some other type of 30-day rolling period.

Thanks!

It does not matter to most folks since we are still sleeping at 12 AM EST. But it should be calendar month.

moflyer2k Jun 8, 2020 2:30 pm

2 times in the past 4 days I've been declined doing my normal load at WM. Both times I get Debit Not Authorized Call Authorizer. I'm not over any limit. I researched this earlier and I was able to load directly to serve from my debit card online so I assume it's not shutdown. I did hear about how a glitch can happen sometimes with WM and it may take a few days, does that seem to be the case?

jameson650 Jun 9, 2020 4:57 pm


Originally Posted by RedSun (Post 32438607)
It does not matter to most folks since we are still sleeping at 12 AM EST. But it should be calendar month.

Got it, thanks

ericliujian Jun 10, 2020 1:23 pm

Did you try FD later? Is it still possible to load at FD?

sa_cheerio Jun 11, 2020 8:46 pm


Originally Posted by moflyer2k (Post 32440540)
2 times in the past 4 days I've been declined doing my normal load at WM. Both times I get Debit Not Authorized Call Authorizer. I'm not over any limit. I researched this earlier and I was able to load directly to serve from my debit card online so I assume it's not shutdown. I did hear about how a glitch can happen sometimes with WM and it may take a few days, does that seem to be the case?

I got that several times too. I think it's a weird gebit that only works at FD or WM Customer service, not the WM cashier

churning Jun 12, 2020 8:00 pm

Probably about a year ago, I bought a Green Serve at CVS and I loaded the initial load with a VGC. Is that still possible to do today? I only have 1 green serve and I know I can have up to 5.

sexykitten7 Jun 13, 2020 6:08 am

So have we found any working zip codes for bill pay or is it not taking anything? I tried everything under the sun for BoA (personal zip5/9, business zip 5/9, corp zip5/9, 00000, 99999, etc.). Nothing worked. Ended up mailing a check since I really wanted to pay that specific bill :(

B747forever Jun 13, 2020 7:05 am


Originally Posted by msp3 (Post 32428275)
Trouble is, after adding the biller manually, it now shows up as taking quite a few more days for payment delivery. An Amex added the normal way takes 5 days (my experience has been 2 days or less), while the 2nd Amex added the manual way says it takes 8 days...

While the estimated delivery date is a bit longer, in my experience the payment still arrives in the same time frame as before.

Have successfully paid CCs from AMEX, Chase and BofA by adding them manually.

msp3 Jun 14, 2020 3:52 pm


Originally Posted by B747forever (Post 32452824)
While the estimated delivery date is a bit longer, in my experience the payment still arrives in the same time frame as before.

Have successfully paid CCs from AMEX, Chase and BofA by adding them manually.

You're right. I checked the delivery dates and they are the same as electronic delivery estimates, weirdly enough. I wonder if they end up getting delivered if the Serve system detects it as a known biller?

shadow520 Jun 17, 2020 2:10 pm


Originally Posted by sexykitten7 (Post 32452716)
So have we found any working zip codes for bill pay or is it not taking anything? I tried everything under the sun for BoA (personal zip5/9, business zip 5/9, corp zip5/9, 00000, 99999, etc.). Nothing worked. Ended up mailing a check since I really wanted to pay that specific bill :(

Had the same issue trying to add an Amex card to bill pay. WTH?


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