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-   -   Amex Serve master thread (2017-2023) (https://www.flyertalk.com/forum/manufactured-spending/1812972-amex-serve-master-thread-2017-2023-a.html)

alanisrox69 Oct 24, 2019 7:26 pm


Originally Posted by ricohitman (Post 31663601)
I'm in a holding pattern as well. Day 2 for me after the money order incident. Reports are that these cards are having serious problems at DG, Kroger and Harris teeter.

any other forums reporting this? haven't seen much on Reddit unless I'm looking in the wrong places...

alanisrox69 Oct 24, 2019 10:23 pm

another weird thing I noticed, when I go to check the balance on the mcgift.mygift site, it frequently says "invalid request",and I need to refresh and enter the numbers again, sometimes twice. happens on different PCs and iPhone too.

ericliujian Oct 25, 2019 12:55 pm

I also have a failed load at DG using the debit card. Will the money refund to the card automatically or I have to go back to the store and try to get cash from there? Could anyone share the link on reddit, I could not find it

alanisrox69 Oct 25, 2019 1:37 pm


Originally Posted by ericliujian (Post 31666010)
I also have a failed load at DG using the debit card. Will the money refund to the card automatically or I have to go back to the store and try to get cash from there? Could anyone share the link on reddit, I could not find it

It's unknown yet what to do. DG is telling me 3-5 business days it will go back. Today is business day 3 for me. No refund yet!

ericliujian Oct 25, 2019 1:47 pm


Originally Posted by alanisrox69 (Post 31666142)
It's unknown yet what to do. DG is telling me 3-5 business days it will go back. Today is business day 3 for me. No refund yet!

Do you have the link in reddit?

ricohitman Oct 25, 2019 1:57 pm


Originally Posted by alanisrox69 (Post 31664069)
another weird thing I noticed, when I go to check the balance on the mcgift.mygift site, it frequently says "invalid request",and I need to refresh and enter the numbers again, sometimes twice. happens on different PCs and iPhone too.

You need to use a different browser. Chrome is not liking these cards for some reason. I got it to show with firefox and slimjet.


Originally Posted by ericliujian (Post 31666174)
Do you have the link in reddit?

https://www.reddit.com/r/churning/co...41g/?context=3

Caribgrl Oct 25, 2019 11:28 pm

New to this. Just got my Serve card. But don't want to load these monies into my primary account. Would it be okay to open a second account at the same bank or should I go to a different bank.

zmicer88 Oct 29, 2019 11:14 am

DG loads with MCGC
 
Any success stories of loading Serve with MCGC today?

alanisrox69 Oct 29, 2019 1:08 pm

Today is biz day 5 for me. No money back on the MCGC :(

I guess I will have to escalate this with either DG or GCM. I wonder what the best option is?

zmicer88 Oct 29, 2019 1:44 pm


Originally Posted by alanisrox69 (Post 31678734)
Today is biz day 5 for me. No money back on the MCGC :(

I guess I will have to escalate this with either DG or GCM. I wonder what the best option is?

I had a similar incident at DG back in August when a meta MCGC from GCC failed to load. The manager swiped it back and issued a refund. The whole thing happened on Sat. The money was back on the card on Thu. However, the card remained blocked and I had to call GCC and present a “refund receipt” to unblock it. A lot of hassle so I sympathize with you

ricohitman Oct 29, 2019 2:43 pm


Originally Posted by alanisrox69 (Post 31678734)
Today is biz day 5 for me. No money back on the MCGC :(

I guess I will have to escalate this with either DG or GCM. I wonder what the best option is?

In the same boat. Tried to buy MO at harris teeter, got "not authorized" but card was drained. That was on 10/22.

viking123 Nov 3, 2019 6:19 pm


Originally Posted by RedSun (Post 31658161)
Just a lesson learnt. Do not waste your time fighting it. You will lose. You know you did something not allowed?

I didn't think that I did something that was not allowed since the AmExp Executive office had informed me that it was not against the terms to do multiple loads from different debit cards. I contacted AmExp Executive office now again, and they contacted a manager at Incomm. However, as you suggested, they didn't reopen the accounts :(. The AmExp Executive office suggested that the Terms may have been changed when Incomm took over the business.....

Is anyone aware of an alternative to Serve/Bluebird for loading an account with debit cards?
I really need it to meet bank requirements.

Taxiback Nov 3, 2019 7:06 pm


Originally Posted by viking123 (Post 31698033)
I didn't think that I did something that was not allowed since the AmExp Executive office had informed me that it was not against the terms to do multiple loads from different debit cards. I contacted AmExp Executive office now again, and they contacted a manager at Incomm. However, as you suggested, they didn't reopen the accounts :(. The AmExp Executive office suggested that the Terms may have been changed when Incomm took over the business.....

Is anyone aware of an alternative to Serve/Bluebird for loading an account with debit cards?
I really need it to meet bank requirements.

Have you tried the Go bank card?

viking123 Nov 3, 2019 7:53 pm


Originally Posted by Taxiback (Post 31698157)
Have you tried the Go bank card?

I have not been able to get much info on how that would work. Can I load the GO account with different debit cards online?
For example, 10 loads with debit card1, 10 loads with debit card2 etc..
Serve was perfect for this.....

Taxiback Nov 4, 2019 2:54 am


Originally Posted by viking123 (Post 31698287)
I have not been able to get much info on how that would work. Can I load the GO account with different debit cards online?
For example, 10 loads with debit card1, 10 loads with debit card2 etc..
Serve was perfect for this.....

How were you able to load your serve online?


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