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Originally Posted by snork
(Post 31345645)
So I went back to WM on Monday and they wanted me to wait a couple more days to see if the money would be refunded. Then today we called bhn customer service to file a dispute (chargeback) because the walmart customer service manager claims she could not refund the charge (I was watching her try). What is strange is it looks like there were two cards swiped for loading. One was my Serve card, the other just says 'Debit Load' with some random numbers. I definitely only swiped 3 cards (Serve for loading, then 2 VGCs for payment) . I wasn't sure if maybe they attempted to load to one of the VGCs, but I don't see how that could have happened.
Anyhow. I started the dispute process.. will update, hopefully to understand what went wrong / what to avoid (although for me I think I'll just stick to one load at a time) Also you exposed yourself with the BHN cards. This is a clear no-no... I had a refund quite a long time ago at DG. The GC was taken, but the $ can't be loaded (still not sure what was wrong). So the cashier had to call the manager. She just refunded the $ back to my GC. It took 3-4 days to get all the $ back to the card. The manger did not care what GC this was since she is aware of people loading Serve with GC. The store only allows folks to one or at most two GCs a day. |
Originally Posted by RedSun
(Post 31345774)
Just like to let you know. The Serve card can be used as funding card if you accidently swipe it again. So theoretically you can take $ out from the Serve and load upon the same Serve card. This may not be the case. But any mistake can bring a lot of troubles.
Also you exposed yourself with the BHN cards. This is a clear no-no... I had a refund quite a long time ago at DG. The GC was taken, but the $ can't be loaded (still not sure what was wrong). So the cashier had to call the manager. She just refunded the $ back to my GC. It took 3-4 days to get all the $ back to the card. The manger did not care what GC this was since she is aware of people loading Serve with GC. The store only allows folks to one or at most two GCs a day. |
Originally Posted by snork
(Post 31345945)
I assume you're referring to at WM, not BHN? I assume this place is burned after I resolve it, but the CSM (at WM) wanted to see what cards I used before she was willing to help.
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Originally Posted by RedSun
(Post 31346335)
This is how the CSMs at big stores caught, catch and catching on....
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Originally Posted by snork
(Post 31346483)
Agreed. I'm sad that I had to [likely] burn this location, but I don't MS enough to justify taking a $500 loss. After a week the money is still missing and nobody can explain where it went. I was hoping the CSM when I returned today would have just said okay, it's all cleared, we'll refund your money in cash since we can put anything on the card, or process a refund back on the GC, but she took the stance that they don't have the money, therefore they can't refund it.
so, after the 1st unsuccessful load attempt, was the trxn voided? if so, a CSM likely had to come to do it. Then the 2nd attempt, was the CSR ok with a split pay for a $1k load? or a 2 separate load of $500? was there 1 or 2 receipt for the load? |
I attempted to load $1k to my card at DG today. I’ve never tried there before. The wiki at the top of the thread says the daily limit is $1500. The cashier had no clue how to load anything at all. So she called her supervisor. The supervisor said she thinks the limit is $200 per day loading via debit. But she didn’t seem too sure about that. Neither ever even attempted the transaction on the register. I didn’t want to push, so I said thanks and left. So are the DG employees incorrect, or can I not load $1k? There are rarely any customers in the DG stores by me, so it would save a bit of time over WM if I’m actually able to load there. And then I can save WM for BB loads. |
Originally Posted by DBFL
(Post 31350275)
I attempted to load $1k to my card at DG today. I’ve never tried there before. The wiki at the top of the thread says the daily limit is $1500. The cashier had no clue how to load anything at all. So she called her supervisor. The supervisor said she thinks the limit is $200 per day loading via debit. But she didn’t seem too sure about that. Neither ever even attempted the transaction on the register. I didn’t want to push, so I said thanks and left. So are the DG employees incorrect, or can I not load $1k? There are rarely any customers in the DG stores by me, so it would save a bit of time over WM if I’m actually able to load there. And then I can save WM for BB loads. A few months ago, I loaded $400 forgot there was a limit, and then tried to load 2 more $200. Load failed, I did not get the money back on card. Store took my name and number and I receipt which stated load failed, return cash or something to that effect. Manager told me money would go back on card within a week! To my surprise, next day even before I got a chance to call store, they called me telling me to come in and pick up my $400 cash. |
Originally Posted by DBFL
(Post 31350275)
I attempted to load $1k to my card at DG today. I’ve never tried there before. The wiki at the top of the thread says the daily limit is $1500. The cashier had no clue how to load anything at all. So she called her supervisor. The supervisor said she thinks the limit is $200 per day loading via debit. But she didn’t seem too sure about that. Neither ever even attempted the transaction on the register. I didn’t want to push, so I said thanks and left. So are the DG employees incorrect, or can I not load $1k? There are rarely any customers in the DG stores by me, so it would save a bit of time over WM if I’m actually able to load there. And then I can save WM for BB loads. With the periodic shut-downs and the high fees, Serve gets harder to keep. |
Originally Posted by RedSun
(Post 31350923)
I have successfully loaded $1.5k to the same card at same time. But my last >$500 load failed. I do not want to spend time to figure out. Better safe than sorry.
With the periodic shut-downs and the high fees, Serve gets harder to keep. |
Originally Posted by beast7276
(Post 31351064)
High fees? I don’t know how you get lower than 0. |
Originally Posted by RedSun
(Post 31350923)
I have successfully loaded $1.5k to the same card at same time. But my last >$500 load failed. I do not want to spend time to figure out. Better safe than sorry.
With the periodic shut-downs and the high fees, Serve gets harder to keep.
Originally Posted by RedSun
(Post 31351067)
You know how many kinds of Serve cards there are out there??
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Originally Posted by danhouston
(Post 31346604)
after loading was successful, I always took time to quickly check the receipts making sure the load amt was correct before leaving the MC or the store; if not right, can question or dispute right there & then, when the cash mgr could check for over & under total
so, after the 1st unsuccessful load attempt, was the trxn voided? if so, a CSM likely had to come to do it. Then the 2nd attempt, was the CSR ok with a split pay for a $1k load? or a 2 separate load of $500? was there 1 or 2 receipt for the load? The first time, the asked the CSR to load $1k, she said okay but you have to do it $500 at a time. She tried to ring it up the first time and I swiped my first VGC, entered the PIN, but she said something messed up and had to void the transaction. CSM came over and voided, then she started it again. I swiped my Serve, then she put in $500, I swiped the first card (the one I swiped the first time on the voided transaction), was fine, then 2nd card, also fine. On the receipt it shows Amex reload (a 12 digit code with a K at the end) - $500 then Debit load - (also with a 12 digit code with a K at the end) - $500 - I have no idea what this is from though. I definitely only swiped 3 cards total (serve + 2 vgcs) - it looks like $500 was attempted to load onto whatever this is.. but the VGCs are not-reloadable, so I don't know how that would be possible. Neither myself or the CSM could understand what the 12 digit code followed by a K was for or how to identify what card that was ( if for some reason it was one of the VGCs) Shows total $1000, change due 0 Then shows two debit transactions for $500 from the two VGCs, then showing $500 loaded to my Serve. |
Originally Posted by RedSun
(Post 31351067)
You know how many kinds of Serve cards there are out there??
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Originally Posted by beast7276
(Post 31358479)
Do you know what the price of tea is in China today? There, now we have 2 questions in this post that are totally meaningless.
Originally Posted by beast7276
(Post 31351064)
High fees? I don’t know how you get lower than 0. Most of the Serve cards charge monthly fees. The fees have increased recently. I guess you do not know that fact and only know the cards without fees.... |
Originally Posted by snork
(Post 31354890)
Yea, lesson learned to check the receipt before leaving.
The first time, the asked the CSR to load $1k, she said okay but you have to do it $500 at a time. She tried to ring it up the first time and I swiped my first VGC, entered the PIN, but she said something messed up and had to void the transaction. CSM came over and voided, then she started it again. I swiped my Serve, then she put in $500, I swiped the first card (the one I swiped the first time on the voided transaction), was fine, then 2nd card, also fine. On the receipt it shows Amex reload (a 12 digit code with a K at the end) - $500 then Debit load - (also with a 12 digit code with a K at the end) - $500 - I have no idea what this is from though. I definitely only swiped 3 cards total (serve + 2 vgcs) - it looks like $500 was attempted to load onto whatever this is.. but the VGCs are not-reloadable, so I don't know how that would be possible. Neither myself or the CSM could understand what the 12 digit code followed by a K was for or how to identify what card that was ( if for some reason it was one of the VGCs) Shows total $1000, change due 0 Then shows two debit transactions for $500 from the two VGCs, then showing $500 loaded to my Serve. |
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