Jan 10, 2015, 9:20 pm
Last edit by: NoonRadar
Nov 24, 2015
Dear XXXXXXXXX,
We want to let you know that we are making a change to your Target Prepaid REDcard® by American Express, and you will no longer be able to add money from your debit card at Target stores. As always, you can continue to add money to your Prepaid REDcard by using:
• Your debit card online through your Account
• Cash at a Target Store
• Direct Deposit (You can automatically add all or part of your paycheck, government benefits and federal tax refunds to your Prepaid REDcard)
DEAD FOR DEBIT CARD LOADS EFFECTIVE 10/12/2015 - MEMO: http://frequentmiler.boardingarea.co...uests-can-use/
DEAD FOR CREDIT CARD LOADS. (Amex GCs Included)
Effective May 6, 2015 registers are hard-coded to not allow credit card reload. PIN-based debit cards are working, however YMMV. PIN-based debit cards may be refused by cashiers.
WHAT IS TARGET PREPAID REDCARD?
Prepaid Redcard is a reloadable American Express card. It is only available to purchase at select Target stores.
WEBSITE:
This site may error when in Firefox, especially with adding payees / bill pay. Customer service says to use Chrome or Internet Explorer.
https://amex.serve.com/prepaidredcard
PREPAID REDCARD LOAD LIMITS
Cash (or debit card) loading at Target: ** - $1,000/transaction, $2,500/day and $5,000/month
Online Debit Card Load * - $200/day and $1,000/month
Checking/Savings Account - $2,000/month
Checks - $2,000/day and $10,000/month
ATM Withdrawals - $750/day and $2,000/month
All "Monthly" limits are per calendar month and reset on the 1st of each month.
Daily limits reset at midnight Eastern time, 9 PM Pacific time.
*For online debit load, only use of bank-issued cards is allowed. The use of pre-paid debit cards (Netspend, Paypower, Univision, Paypal, etc.) and VGC/MGC/AGCs is not allowed. Your account will be flagged upon first/second attempt.
ATM Withdrawals:
No-fee ATM usage at US Target stores* and U.S. Allpoint network ATMs. (ATM usage not available at any other ATMs.) Find an Allpoint ATM at: www.allpointnetwork.com Note that some ATMs only allow $400/transaction. There is a $750/day and $2,000/month limit to ATM withdrawals.
RedCard is only available in specific Target stores and is not available in all states. Go to this site to find a list of available locations:https://amex.serve.com/prepaidredcard
FREQUENTLY ASKED QUESTIONS
Q: Can I reload a RB at a Target that doesn't sell RB?
Yes. However, the cashier may not know how to do it. You may be able to coach them through it by saying "It's like reloading a Starbucks (or Gift) card". For step-by-step instructions on one method of 'coaching' new cashiers see Post#1904
Q: Can I buy or reload a RB in North Carolina?
See post here: http://www.flyertalk.com/forum/manuf...a-63.html#2520
There is currently a software issue preventing any reload of any kind in NC. It is a known issue but there is no ETA on a fix.
Q: Can I reload the RB at any register, or just at the Customer Service desk?
It can be done at any register, however some cashiers are not trained on how to do this and you may have to go to Customer Service.
Q: What is the most efficient way to drain a RedCard?
Use BillPay to pay bills. For example, pay the credit card you used to load RedCard with. You can also withdraw money at ATMs.
Q: I cant access the BillPay feature through the RB website!
Verify that your account information correctly reflects a 10-digit phone number (including area code). Numerous people have reported that their account only had a 7-digit phone number (no area code) and that, after updating to a 10-digit phone number, BillPay miraculously started working.
Q: Can we buy a temporary Redbird card while we still have a Bluebird or Serve account?
Yes.
Q: How many Redbird cards can you purchase at once?
You can only purchase one Redbird card a day per SSN. If you plan to purchase more than one, be sure to use a different SSN for each purchase to avoid activation issues.
Q: Can we register our temporary Redbird online while we still have a Bluebird or Serve account?
No. You will have to cancel your Bluebird or Serve account first before registering.
Q: How do I cancel my BlueBird or Serve Account online? Do I need to call them?
Frequent Miler posted a useful trick that will help you cancel online How to cancel Bluebird online This works for both BlueBird and Serve.
Q: Cancelled Bluebird, why does registering Redbird error out saying Bluebird is still active?
If you have open transactions that have not been settled, like BillPay checks that have not yet been cashed, the account cannot settle and will not be truly closed. Thus Target will reject it until it's permanently closed.
Q: Can we get Redbird online?
No. The only way to get Redbird is to find a participating Target store and buy a temporary card there. Some people have purchased RB on Ebay, Amazon, or through private deals. Be aware that doing so may violate the TOS of one or more of these services. Also be aware that buying an un-activated RB, you are potentially buying "stolen" merchandise; the seller *may* have simply taken the un-activated RB cards from a target store without permission. At best they got permission from a low-level employee; they certainly are not getting permission from someone authorized to allow sale of RB outside of the current Target-authorized roll out markets. It is highly recommended to only buy already activated Redbirds because many Targets which do not offer Redbirds also will not be able to activate them and you will spend a month with the Customer Service line trying to get a new one.
Q: Does the initial load you put in when purchasing the Redbird count against the monthly limit?
No. After registering the Redbird online, any loads done will count against your monthly limit, even on your temp card.
Q: Can we load Redbird with Target gift cards at Target?NO.
When loading, the register displays a large message saying that gift cards cannot be used to pay for this transaction.
Q: What are the card’s load limits per transaction at Target?
[B]As of 2/2/2015 there is a maximum $1,000 load per transaction. You can no longer load the same RB multiple times (multiple swipes) in 1 transaction. Likewise, you can no longer load multiple RBs (say your's and your spouse's) in 1 transaction. Maximum of 1 load, for $1,000 per debit card payment. End of story.
Q: What credit cards can I use to reload RedCard in Target stores?
NONE. As of May 6, 2015, credit cards cannot be used to reload.
Q: Can I reload with a debit card?
Yes, but only if the debit card can be authenticated with PIN-number. Signature-based debit that processes on the Visa/MasterCard/AmEx networks will NOT work.
Q: Can I reload with a prepaid debit card or Vanilla Visa?
Yes, but only if you have a PIN for that card.
Q: How can I load 2 debit cards in one transaction? Example 2x$500.
1. Swipe debit card on my terminal after total comes up $1000.
2. PIN pad comes up. Enter 4 digit PIN.
3. Do you want cash back? press NO
4. Do you want full amount on this card? press NO <<<Note: I pressed YES and did not have a step 5. - PHLisa
5. Cashier reads something on register, asks how much on this card. $500. They push something to continue.
6. Swipe card #2. Enter PIN
7. Repeat 3 to 5. Total: 0.00
8. Receipt prints. Thank cashier. The end.
(thanks to Mamibear)
Q: Can someone else buy a Redbird card for you?
Yes. When you buy a temp Redbird card at Target, you have to give them your drivers license info, your SSN (can be any set of numbers, does not need to be real), birthdate, and more. Then, you have to register the card online in order to get a permanent card. In the process of registering online, they ask for the birthday of the original buyer on the first screen, but you can put your own and it will still work. Either way, you can still change the details on the following screens. I did this for my wife. I bought the card at Target and used my own driver’s license, SSN, etc. But, when I got home, I registered the card to my wife. I can’t promise this will work for everyone, but it worked for me.
Q: Can you reload Serve/Bluebird at Target?
No.
Q: How do I contact Target's support team to resolve an issue with my RedCard?
Call Target's Prepaid Resolution Team, their direct telephone number is 800 438 6468 (open from 8AM to 430PM MST).
Q: Can you have both Redbird and AFT cards?
Yes.
You can have both Redbird and AFT since they are independent products.
Q: I got a "Pending" notice that the registration is being reviewed, what now?
Add [email protected] to your address book, and check your spam folder for an email about it. You can also call in. They will need images or faxes of:
• Social Security Documentation (must clearly show full 9 digit Social Security Number). Choose 1 of the following options:
◦ Social Security Card, OR
◦ A Medicare insurance card
Plus...
• Picture ID
◦ A valid driver's license card OR
◦ A valid state issued ID OR
◦ A valid United States Government ID Card (e.g. Green Card) OR
◦ A valid United States Passport (photo page only)
◦ Social Security Card, OR
◦ A Medicare insurance card
Plus...
• Picture ID
◦ A valid driver's license card OR
◦ A valid state issued ID OR
◦ A valid United States Government ID Card (e.g. Green Card) OR
◦ A valid United States Passport (photo page only)
Secure Document Upload
Here's the link to upload secure documents to REDcard: https://secure.prepaidredcard.com/User/SecureFileUpload
Prepaid REDcard (Target) 2015-2016
Jun 26, 2015, 7:33 am
#8746
Join Date: May 2011
Posts: 117
Jun 26, 2015, 11:15 am
#8749
Join Date: May 2002
Location: St Louis, MO
Programs: AA L.T. PLT
Posts: 3,311
Jun 26, 2015, 11:25 am
#8750
Join Date: Jun 2011
Posts: 800
I got to try the K8 method today on the new registers.
Is it just me, or does this new system behave VERY SLOWLY?!
I probably spent 2x amount of time at the CSR desk loading the same amounts.
All swipes were initiated through the pin pad on the customer side.
Also, there was an additional prompt that the customer has to respond to: Debit or Credit - it will not auto defer to PIN first.
Is this consistent with other experiences on the updated system?
Is it just me, or does this new system behave VERY SLOWLY?!
I probably spent 2x amount of time at the CSR desk loading the same amounts.
All swipes were initiated through the pin pad on the customer side.
Also, there was an additional prompt that the customer has to respond to: Debit or Credit - it will not auto defer to PIN first.
Is this consistent with other experiences on the updated system?
Jun 26, 2015, 11:31 am
#8751
Join Date: Jul 2014
Location: Sacramento
Programs: Hyatt Globalist, HH Diamond, Marriott Platinum, Amtrak Select
Posts: 1,341
After being told earlier in the day yesterday that I'd have to wait a week before being able to load with the new POS, I returned in the evening. The cashier appeared not to know about the new system, and after 2 minutes of her messing with the computer, I made mention of the K8 function. I don't know if that's how she solved it or if she figured something else out (she didn't say anything), but soon after I was able to load. She still did the swipe for the RedCard, I swiped GC. Don't remember the prompts.
Jun 26, 2015, 11:33 am
#8752
Join Date: Jun 2011
Posts: 800
After being told earlier in the day yesterday that I'd have to wait a week before being able to load with the new POS, I returned in the evening. The cashier appeared not to know about the new system, and after 2 minutes of her messing with the computer, I made mention of the K8 function. I don't know if that's how she solved it or if she figured something else out (she didn't say anything), but soon after I was able to load. She still did the swipe for the RedCard, I swiped GC. Don't remember the prompts.
Payment prompts:
- swipe-
- debit or credit?
- pin number entry
- cash back?
- full amount?
- thank you-
Jun 26, 2015, 12:02 pm
#8753
Join Date: Feb 2015
Posts: 910
For instance, does the cashier have to hit something else then K8 and from there on is the customer service terminal, or just K8?
Also, is there anyway to tell from a customers vantage point of view whether a particular POS is the new or the old version?
Jun 26, 2015, 12:06 pm
#8754
Join Date: Jun 2011
Posts: 800
Thanks for the datapoint. We need to nail this by observing the cashier register also, essentially knowing how does the cashier initiate the process, from there on it seems it is all on the customer terminal (but the cashier can optionally swipe Redbird on her terminal), right?
For instance, does the cashier have to hit something else then K8 and from there on is the customer service terminal, or just K8?
Also, is there anyway to tell from a customers vantage point of view whether a particular POS is the new or the old version?
For instance, does the cashier have to hit something else then K8 and from there on is the customer service terminal, or just K8?
Also, is there anyway to tell from a customers vantage point of view whether a particular POS is the new or the old version?
How to tell the version of the POS:
- Old version has the red spot logo and screen (something like that, I never paid CLOSE attention)
- New version has a house on the bottom right of the screen with a dominant white background.
I have only been doing loads at the customer service desk, so rarely have been able to see their prompts. I've been trying for the past WEEK to poke around the new system - my past few posts have been about this experience.
K8 needs to be pressed TWICE in my instance. This means there is a sub set of menus after the first K8.
I want to find out why some RedCards can be swiped at the POS and some (mine) had to swiped at the Pin Pad.
Jun 26, 2015, 12:07 pm
#8755
Join Date: Feb 2015
Posts: 910
I highly doubt that any Target register is hard coded to reject a pin-based gift card, at this point in time. If the Target employees tried to load and weren't able to, it is more likely they are not following the right sequence key, especially if they hve the new POS software version, which from reports seems to need the K8 key pressed at some point (see comment above).
Jun 26, 2015, 1:23 pm
#8756
Join Date: Jul 2014
Location: Sacramento
Programs: Hyatt Globalist, HH Diamond, Marriott Platinum, Amtrak Select
Posts: 1,341
When I returned this morning, the same lady who yesterday told me it'd be a week before I could load again told me they had figured it out and I then went through the exact process listed above.
Jun 26, 2015, 1:28 pm
#8757
Join Date: Jun 2011
Posts: 800
Wanted to see if this was a consistent experience with the new update to the registers.
Jun 26, 2015, 1:30 pm
#8758
Join Date: Jul 2014
Location: Sacramento
Programs: Hyatt Globalist, HH Diamond, Marriott Platinum, Amtrak Select
Posts: 1,341
Jun 26, 2015, 2:31 pm
#8759
Join Date: Sep 2014
Location: Metro ATL
Posts: 359
At one of my Targets I have been using this new system to load my AFTs for a week (as opposed to some other locations which are undergoing software update as I write this):
Caught by surprise I told them that I wanted to load 1000 (AFT), and when they asked me to swipe my card I told them that I was paying $3 fee first (AGC), then asked them for $500 debit card load, answered all required prompts (debit/credit, cash back, load $500?) and then proceeded with the last $500 automatically.
As I have just posted in the AFT thread IMO some significant changes are coming to RB/AFT loads: designated registers, Customer Service only, we swipe all cards (RB/AFT included) etc?
Caught by surprise I told them that I wanted to load 1000 (AFT), and when they asked me to swipe my card I told them that I was paying $3 fee first (AGC), then asked them for $500 debit card load, answered all required prompts (debit/credit, cash back, load $500?) and then proceeded with the last $500 automatically.
As I have just posted in the AFT thread IMO some significant changes are coming to RB/AFT loads: designated registers, Customer Service only, we swipe all cards (RB/AFT included) etc?
Jun 26, 2015, 5:50 pm
#8760
Join Date: Feb 2013
Programs: Hyatt Globalist, MLife Gold, Marriott Gold, HHonors Gold, Caesars Diamond, Amex Plat
Posts: 5,952
Ok, so I'm on a road trip for the weekend and saunter into an Office Depot. And there are at least 30x $200 Vanillas. I almost had a heart attack. Maybe I see 1 at my local OD, but usually zero. With Ink I get 5x, so I could quickly get a lot of UR. But I walked out and decided I'd hit it on the way back Sunday maybe. Anyone have an update on loading with Vanillas? I haven't used them in a while. Also, how many of these babies are you guys buying per month? I don't want to get shut down. I do use Ink for various other purchases, but several 1k at OD might be bad.