Jan 10, 2015, 9:20 pm
Last edit by: NoonRadar
Nov 24, 2015
Dear XXXXXXXXX,
We want to let you know that we are making a change to your Target Prepaid REDcard® by American Express, and you will no longer be able to add money from your debit card at Target stores. As always, you can continue to add money to your Prepaid REDcard by using:
• Your debit card online through your Account
• Cash at a Target Store
• Direct Deposit (You can automatically add all or part of your paycheck, government benefits and federal tax refunds to your Prepaid REDcard)
DEAD FOR DEBIT CARD LOADS EFFECTIVE 10/12/2015 - MEMO: http://frequentmiler.boardingarea.co...uests-can-use/
DEAD FOR CREDIT CARD LOADS. (Amex GCs Included)
Effective May 6, 2015 registers are hard-coded to not allow credit card reload. PIN-based debit cards are working, however YMMV. PIN-based debit cards may be refused by cashiers.
WHAT IS TARGET PREPAID REDCARD?
Prepaid Redcard is a reloadable American Express card. It is only available to purchase at select Target stores.
WEBSITE:
This site may error when in Firefox, especially with adding payees / bill pay. Customer service says to use Chrome or Internet Explorer.
https://amex.serve.com/prepaidredcard
PREPAID REDCARD LOAD LIMITS
Cash (or debit card) loading at Target: ** - $1,000/transaction, $2,500/day and $5,000/month
Online Debit Card Load * - $200/day and $1,000/month
Checking/Savings Account - $2,000/month
Checks - $2,000/day and $10,000/month
ATM Withdrawals - $750/day and $2,000/month
All "Monthly" limits are per calendar month and reset on the 1st of each month.
Daily limits reset at midnight Eastern time, 9 PM Pacific time.
*For online debit load, only use of bank-issued cards is allowed. The use of pre-paid debit cards (Netspend, Paypower, Univision, Paypal, etc.) and VGC/MGC/AGCs is not allowed. Your account will be flagged upon first/second attempt.
ATM Withdrawals:
No-fee ATM usage at US Target stores* and U.S. Allpoint network ATMs. (ATM usage not available at any other ATMs.) Find an Allpoint ATM at: www.allpointnetwork.com Note that some ATMs only allow $400/transaction. There is a $750/day and $2,000/month limit to ATM withdrawals.
RedCard is only available in specific Target stores and is not available in all states. Go to this site to find a list of available locations:https://amex.serve.com/prepaidredcard
FREQUENTLY ASKED QUESTIONS
Q: Can I reload a RB at a Target that doesn't sell RB?
Yes. However, the cashier may not know how to do it. You may be able to coach them through it by saying "It's like reloading a Starbucks (or Gift) card". For step-by-step instructions on one method of 'coaching' new cashiers see Post#1904
Q: Can I buy or reload a RB in North Carolina?
See post here: http://www.flyertalk.com/forum/manuf...a-63.html#2520
There is currently a software issue preventing any reload of any kind in NC. It is a known issue but there is no ETA on a fix.
Q: Can I reload the RB at any register, or just at the Customer Service desk?
It can be done at any register, however some cashiers are not trained on how to do this and you may have to go to Customer Service.
Q: What is the most efficient way to drain a RedCard?
Use BillPay to pay bills. For example, pay the credit card you used to load RedCard with. You can also withdraw money at ATMs.
Q: I cant access the BillPay feature through the RB website!
Verify that your account information correctly reflects a 10-digit phone number (including area code). Numerous people have reported that their account only had a 7-digit phone number (no area code) and that, after updating to a 10-digit phone number, BillPay miraculously started working.
Q: Can we buy a temporary Redbird card while we still have a Bluebird or Serve account?
Yes.
Q: How many Redbird cards can you purchase at once?
You can only purchase one Redbird card a day per SSN. If you plan to purchase more than one, be sure to use a different SSN for each purchase to avoid activation issues.
Q: Can we register our temporary Redbird online while we still have a Bluebird or Serve account?
No. You will have to cancel your Bluebird or Serve account first before registering.
Q: How do I cancel my BlueBird or Serve Account online? Do I need to call them?
Frequent Miler posted a useful trick that will help you cancel online How to cancel Bluebird online This works for both BlueBird and Serve.
Q: Cancelled Bluebird, why does registering Redbird error out saying Bluebird is still active?
If you have open transactions that have not been settled, like BillPay checks that have not yet been cashed, the account cannot settle and will not be truly closed. Thus Target will reject it until it's permanently closed.
Q: Can we get Redbird online?
No. The only way to get Redbird is to find a participating Target store and buy a temporary card there. Some people have purchased RB on Ebay, Amazon, or through private deals. Be aware that doing so may violate the TOS of one or more of these services. Also be aware that buying an un-activated RB, you are potentially buying "stolen" merchandise; the seller *may* have simply taken the un-activated RB cards from a target store without permission. At best they got permission from a low-level employee; they certainly are not getting permission from someone authorized to allow sale of RB outside of the current Target-authorized roll out markets. It is highly recommended to only buy already activated Redbirds because many Targets which do not offer Redbirds also will not be able to activate them and you will spend a month with the Customer Service line trying to get a new one.
Q: Does the initial load you put in when purchasing the Redbird count against the monthly limit?
No. After registering the Redbird online, any loads done will count against your monthly limit, even on your temp card.
Q: Can we load Redbird with Target gift cards at Target?NO.
When loading, the register displays a large message saying that gift cards cannot be used to pay for this transaction.
Q: What are the card’s load limits per transaction at Target?
[B]As of 2/2/2015 there is a maximum $1,000 load per transaction. You can no longer load the same RB multiple times (multiple swipes) in 1 transaction. Likewise, you can no longer load multiple RBs (say your's and your spouse's) in 1 transaction. Maximum of 1 load, for $1,000 per debit card payment. End of story.
Q: What credit cards can I use to reload RedCard in Target stores?
NONE. As of May 6, 2015, credit cards cannot be used to reload.
Q: Can I reload with a debit card?
Yes, but only if the debit card can be authenticated with PIN-number. Signature-based debit that processes on the Visa/MasterCard/AmEx networks will NOT work.
Q: Can I reload with a prepaid debit card or Vanilla Visa?
Yes, but only if you have a PIN for that card.
Q: How can I load 2 debit cards in one transaction? Example 2x$500.
1. Swipe debit card on my terminal after total comes up $1000.
2. PIN pad comes up. Enter 4 digit PIN.
3. Do you want cash back? press NO
4. Do you want full amount on this card? press NO <<<Note: I pressed YES and did not have a step 5. - PHLisa
5. Cashier reads something on register, asks how much on this card. $500. They push something to continue.
6. Swipe card #2. Enter PIN
7. Repeat 3 to 5. Total: 0.00
8. Receipt prints. Thank cashier. The end.
(thanks to Mamibear)
Q: Can someone else buy a Redbird card for you?
Yes. When you buy a temp Redbird card at Target, you have to give them your drivers license info, your SSN (can be any set of numbers, does not need to be real), birthdate, and more. Then, you have to register the card online in order to get a permanent card. In the process of registering online, they ask for the birthday of the original buyer on the first screen, but you can put your own and it will still work. Either way, you can still change the details on the following screens. I did this for my wife. I bought the card at Target and used my own driver’s license, SSN, etc. But, when I got home, I registered the card to my wife. I can’t promise this will work for everyone, but it worked for me.
Q: Can you reload Serve/Bluebird at Target?
No.
Q: How do I contact Target's support team to resolve an issue with my RedCard?
Call Target's Prepaid Resolution Team, their direct telephone number is 800 438 6468 (open from 8AM to 430PM MST).
Q: Can you have both Redbird and AFT cards?
Yes.
You can have both Redbird and AFT since they are independent products.
Q: I got a "Pending" notice that the registration is being reviewed, what now?
Add [email protected] to your address book, and check your spam folder for an email about it. You can also call in. They will need images or faxes of:
• Social Security Documentation (must clearly show full 9 digit Social Security Number). Choose 1 of the following options:
◦ Social Security Card, OR
◦ A Medicare insurance card
Plus...
• Picture ID
◦ A valid driver's license card OR
◦ A valid state issued ID OR
◦ A valid United States Government ID Card (e.g. Green Card) OR
◦ A valid United States Passport (photo page only)
◦ Social Security Card, OR
◦ A Medicare insurance card
Plus...
• Picture ID
◦ A valid driver's license card OR
◦ A valid state issued ID OR
◦ A valid United States Government ID Card (e.g. Green Card) OR
◦ A valid United States Passport (photo page only)
Secure Document Upload
Here's the link to upload secure documents to REDcard: https://secure.prepaidredcard.com/User/SecureFileUpload
Prepaid REDcard (Target) 2015-2016
Jun 23, 2015, 1:46 pm
#8686
Join Date: Jul 2012
Location: Beverly Hills
Posts: 713
In response to the negative backlash against newbie posts, I have this to say:
-we've all been newbies, being nice helps bolster a happy FT community
-there ARE large sums of money at stake here. while you do purchase GCs at your own risk, I completely understand people being hesitant/wanting up to date load info
-MS activities, store policies, etc fluctuate almost daily. lets not act holy and like anything is written in stone
in short, kumbaya, and let's be nice.
Also, I love cashiers who have never seen a prepaid Redcard before
no name checks so far in AZ (*knocks on wood*)
-we've all been newbies, being nice helps bolster a happy FT community
-there ARE large sums of money at stake here. while you do purchase GCs at your own risk, I completely understand people being hesitant/wanting up to date load info
-MS activities, store policies, etc fluctuate almost daily. lets not act holy and like anything is written in stone
in short, kumbaya, and let's be nice.
Also, I love cashiers who have never seen a prepaid Redcard before
no name checks so far in AZ (*knocks on wood*)
Last edited by tigerhunt2011; Jun 23, 2015 at 2:02 pm
Jun 23, 2015, 3:29 pm
#8687
Join Date: Jun 2015
Posts: 1,727
Jun 23, 2015, 4:34 pm
#8688
Join Date: Jan 2011
Location: MDW
Programs: WN (CP 6x, A+ 2x), Marriott (LT Titanium), Hyatt Explorer, Hertz PC, UA/*A Silver
Posts: 425
I read and read and read, I followed all of the group's best instructions carefully, I tested, everything worked like a charm, and I wanted to thank you all as a group, so I went to the trouble of registering here to post. I got the sense that the people who shared so much and who are often frustrated when people don't follow directions or read carefully might be pleased to know their sage advice was both taken and appreciated.
It was also at a time when there was some general confusion about what you could do where, so I posted some details about what worked in my area. I received several PM's from people in this region wanting more information after that, all of which I answered. I thought it was the "do unto others" thing and that that's what this place is all about.
I apologize if you found my post and presence unduly tedious.
It was also at a time when there was some general confusion about what you could do where, so I posted some details about what worked in my area. I received several PM's from people in this region wanting more information after that, all of which I answered. I thought it was the "do unto others" thing and that that's what this place is all about.
I apologize if you found my post and presence unduly tedious.
Jun 23, 2015, 5:06 pm
#8689
Join Date: Feb 2015
Posts: 910
I don't know personally about the K8 key and the new pos situation, but some time ago (after credit cards went out) when I was loading Redbird with one cashier that was totally new and not good at following directions, I pretended to look at her screen as if to see what it said and I told her "It looks like K6 is debit so maybe try pressing that first"...I knew beforehand that K6 was debit.
Jun 23, 2015, 5:11 pm
#8690
Join Date: Oct 2014
Location: LAC
Programs: Regal Crown Club
Posts: 488
one more reason to not ramble so much here as most of the info is useless for many other folks.
Jun 23, 2015, 5:51 pm
#8691
Join Date: Nov 2011
Posts: 1,944
So the next MS step is to create a talk including the step "OK, now press Void, Open Drawer, and give me $1000 in $50s."
ETA: If I was training cashiers, an early rule would be "Follow procedures that you have been trained in, and don't take instructions from the public."
Jun 23, 2015, 7:46 pm
#8693
Join Date: May 2015
Posts: 284
If this is the first time you're transferring into the account, I do however recommend completing a $1 trial transfer first, to make sure you linked to the correct account.
Jun 23, 2015, 8:16 pm
#8694
Join Date: Oct 2001
Location: South Florida, USA
Posts: 184
Jun 23, 2015, 11:23 pm
#8695
Join Date: Mar 2013
Location: PVD
Programs: AA Plat, HH Gold, Hyatt Plat, Marriott Gold, National EE
Posts: 135
SAN MSers
Just a note for my fellow SAN MSers.. went to the Target on Balboa and Genesee today to load. This has been one of the most accommodating locations I've been to... no problem doing splits, $2k or more, multiple RBs, and even I was often proactively asked if I wanted to do more loads when I would only do $1k. This was even after the CC shutdown.
Today, no dice with GCs across multiple CSRs throughout the day... I was asked for the card I was paying with every time and shut down when they realized it didn't have my name. I was using OVs. I had a feeling it was going to happen when I ran into someone I'd never seen before this morning at Guest Services that had "Trainer" below her name on her name tag and she immediately asked how I was going to be paying. After several failed attempts throughout the day, the nail in the coffin was about 9:30 tonight when their best CSR I've dealt with turned me down. I'm going to consider this store dead for at least a month before trying again.
Today, no dice with GCs across multiple CSRs throughout the day... I was asked for the card I was paying with every time and shut down when they realized it didn't have my name. I was using OVs. I had a feeling it was going to happen when I ran into someone I'd never seen before this morning at Guest Services that had "Trainer" below her name on her name tag and she immediately asked how I was going to be paying. After several failed attempts throughout the day, the nail in the coffin was about 9:30 tonight when their best CSR I've dealt with turned me down. I'm going to consider this store dead for at least a month before trying again.
Jun 24, 2015, 1:04 am
#8696
Suspended
Join Date: Dec 2014
Posts: 8,460
true, and since there's so much money at stake every newbie should start slow. I started with a $100 GC and worked my way up to MS close to $15,000 each month (which may or may not be a lot but that's not the point here). Nobody forces you to start with a $500 GC. Start with $50 from your regular debit card if you're cautious. There's no harm in that.
Jun 24, 2015, 6:06 am
#8698
Join Date: Jun 2002
Location: Indiana
Posts: 40
Just a note for my fellow SAN MSers.. went to the Target on Balboa and Genesee today to load. This has been one of the most accommodating locations I've been to... no problem doing splits, $2k or more, multiple RBs, and even I was often proactively asked if I wanted to do more loads when I would only do $1k. This was even after the CC shutdown.
Today, no dice with GCs across multiple CSRs throughout the day... I was asked for the card I was paying with every time and shut down when they realized it didn't have my name. I was using OVs. I had a feeling it was going to happen when I ran into someone I'd never seen before this morning at Guest Services that had "Trainer" below her name on her name tag and she immediately asked how I was going to be paying. After several failed attempts throughout the day, the nail in the coffin was about 9:30 tonight when their best CSR I've dealt with turned me down. I'm going to consider this store dead for at least a month before trying again.
Today, no dice with GCs across multiple CSRs throughout the day... I was asked for the card I was paying with every time and shut down when they realized it didn't have my name. I was using OVs. I had a feeling it was going to happen when I ran into someone I'd never seen before this morning at Guest Services that had "Trainer" below her name on her name tag and she immediately asked how I was going to be paying. After several failed attempts throughout the day, the nail in the coffin was about 9:30 tonight when their best CSR I've dealt with turned me down. I'm going to consider this store dead for at least a month before trying again.
Jun 24, 2015, 6:50 am
#8699
Suspended
Join Date: Dec 2014
Posts: 8,460
Getting tired of all these Type B personalities simply accepting made up rules by minimum wage floor managers (I'm not really sure what a floor manager even does but I digress). In the game of MS, Type A people will always win. And Type B people will come on these boards and seek the advice of Type A people wondering where they went astray.
Jun 24, 2015, 7:27 am
#8700
Join Date: Jun 2011
Posts: 800
I've done bill pays of varying amounts. If it is between months and I have an amount from 5-10k, I'll send it all to as few accounts as possible. I would rather do 2 bill pays for 7k and 3k vs smaller amounts over many more cards. Just get the payment through and over with (also reduces my confusion as to where the payments went when they show up in the account).
My local POSes were updated this week so I'll whip out my K8 card this afternoon when I try. Unless all the CSRs learned the new way already... which I doubt.