Originally Posted by
NoonRadar
Thanks for the datapoint. We need to nail this by observing the cashier register also, essentially knowing how does the cashier initiate the process, from there on it seems it is all on the customer terminal (but the cashier can optionally swipe Redbird on her terminal), right?
For instance, does the cashier have to hit something else then K8 and from there on is the customer service terminal, or just K8?
Also, is there anyway to tell from a customers vantage point of view whether a particular POS is the new or the old version?
How to tell the version of the POS:
- Old version has the red spot logo and screen (something like that, I never paid CLOSE attention)
- New version has a house on the bottom right of the screen with a dominant white background.
I have only been doing loads at the customer service desk, so rarely have been able to see their prompts. I've been trying for the past WEEK to poke around the new system - my past few posts have been about this experience.
K8 needs to be pressed TWICE in my instance. This means there is a sub set of menus after the first K8.
I want to find out why some RedCards can be swiped at the POS and some (mine) had to swiped at the Pin Pad.