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TrueBlue Changes 2023

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Old Jun 8, 2023 | 6:23 pm
  #121  
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Yes and no. Or mostly yes? Buried on the website.

Once selected, any Perks You Pick are valid from the date they were earned through the end (12/31) of the following year. The date you select them does not have any impact on their expiration date. We encourage you to select Perks You Pick as soon as you earn them, but they can be selected at any time between when they are earned and 12/31 of the following year.

At the start of each new program year (1/1), the tile tracker on your dashboard will reset to 0 tiles, but any Perks You Pick that were earned and selected in the prior year are still valid through 12/31, unless it was a one-time perk that was already used. Perks You Pick cannot be changed for any reason.


Each time you reach a new tile milestone in the new year, you’ll have the chance to either:
  • keep the current perk (which extends it through the end of the following year) 
  • swap it for a different perk (which will be valid through the end of the following year).
If you choose to replace the current perk, it will expire the day you select the new one. 
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Old Jun 19, 2023 | 4:21 pm
  #122  
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I was already Mosaic through 12/31/23 and have now reached Mosaic 1. So that means I'm now Mosaic through 12/31/24? I cannot find an expiration date anywhere on the website or app and I'm fairly certain it used to be there before the system change. Why would they not publish that?
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Old Jun 20, 2023 | 1:46 am
  #123  
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Originally Posted by RWPrincess
I was already Mosaic through 12/31/23 and have now reached Mosaic 1. So that means I'm now Mosaic through 12/31/24? I cannot find an expiration date anywhere on the website or app and I'm fairly certain it used to be there before the system change. Why would they not publish that?

How long does TrueBlue Mosaic last?

Mosaic status is valid for the remainder of the current year through the end of the following year. For example, if you earned Mosaic status in October, the status would be valid from October of the current year to December 31 of the following year. You can earn status based on your qualifying spend, whether its travel spend, credit card spend, or both.
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Old Jun 20, 2023 | 8:22 am
  #124  
 
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Originally Posted by Yahtzee
Buried on the website.
<snip>
At the start of each new program year (1/1), the tile tracker on your dashboard will reset to 0 tiles, but any Perks You Pick that were earned and selected in the prior year are still valid through 12/31, unless it was a one-time perk that was already used. Perks You Pick cannot be changed for any reason
Yes, the web site does say that. But again, an agent, who sounded like she knew her stuff, said:
Originally Posted by bilofsky
Tiles last until the end of the following year, regardless of Mosaic status. So tiles earned or awarded this year last until 12/31/24.
And Set2Jet said:
Originally Posted by Set2Jet
I selected the 20 tiles and reached Mosaic one. I then was able to select the 20 tiles again to apply for next year (as others have mentioned) and it bumped me to 70+ tiles.
Set2Jet, did you mean that some or all of those tiles will last through next year?
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Old Jun 21, 2023 | 5:53 am
  #125  
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I think its just the extra 20, and maybe I will have to reselect the perk when 2024 starts (and lets one reselect or change to a new perk, as it sounds like this is the case in the terms below). I stopped trying to figure it all out, but heres what it says for that one:

20-Tile Bonus

Take it to the next level faster with a 20-tile boost to your TrueBlue accountor gift the bonus to the TrueBlue account of another member.

Expires on December 31, 2024

Once chosen, your perk selection is valid until the expiration date above. Once confirmed, perk selections cannot be modified. The first perk you select will be the first perk available next year for re-selection if, based on your tiles earned, you have earned more than one perk. At that time, you may reselect this perk or decline it to choose a different one, which will be valid from selection until the new expiration date for that perk. Keep Swap rules apply: https://www.jetblue.com/trueblue/perks. TrueBlue terms apply: https://trueblue.jetblue.com/terms-and-conditions.
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Old Jun 21, 2023 | 10:18 am
  #126  
 
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Originally Posted by Set2Jet
I think its just the extra 20, and maybe I will have to reselect the perk when 2024 starts (and lets one reselect or change to a new perk, as it sounds like this is the case in the terms below). I stopped trying to figure it all out, but heres what it says for that one:

20-Tile Bonus

Take it to the next level faster with a 20-tile boost to your TrueBlue accountor gift the bonus to the TrueBlue account of another member.

Expires on December 31, 2024

Once chosen, your perk selection is valid until the expiration date above. Once confirmed, perk selections cannot be modified. The first perk you select will be the first perk available next year for re-selection if, based on your tiles earned, you have earned more than one perk. At that time, you may reselect this perk or decline it to choose a different one, which will be valid from selection until the new expiration date for that perk. Keep Swap rules apply: https://www.jetblue.com/trueblue/perks. TrueBlue terms apply: https://trueblue.jetblue.com/terms-and-conditions.
Where did you see "Expires on December 31, 2024
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Old Jun 21, 2023 | 11:51 am
  #127  
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Where did you see "Expires on December 31, 2024

In the App -> True Blue -> My Perks -> clicked on the perk I previously selected and copied all the text from there.

note it said 2023 the first time I selected it (the perk selected from last years status) and then was extended when I selected again when hitting Mosaic 1 in 2023.
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Old Jun 21, 2023 | 12:52 pm
  #128  
 
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Originally Posted by Set2Jet
“Where did you see "Expires on December 31, 2024”

In the App -> True Blue -> My Perks -> clicked on the perk I previously selected and copied all the text from there.

note it said 2023 the first time I selected it (the perk selected from last years status) and then was extended when I selected again when hitting Mosaic 1 in 2023.
Some of the Mosaic Perks You Pick are consumable (points, statement credit, Founders Card) - you get them and put them in your pocket. Some (Mint Suite Priority, Pet fee waiver) apply to the end of your current Mosaic status. Tiles might be a hybrid - goes into your account but lasts with Mosaic status. Or it might be consumable - goes into your account and then follows the same rules as other tiles.

Edit: Or what the TrueBlue agent told me might be true - that tiles earned this year live until Dec. 31 of next year. We'll find out on January 1.

Do the other "consumable" perks also say "Expires on December 31, 2024”

Last edited by bilofsky; Jun 21, 2023 at 3:45 pm
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Old Jun 21, 2023 | 2:17 pm
  #129  
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Originally Posted by bilofsky
Some of the Mosaic Perks You Pick are consumable (points, statement credit, Founders Card) - you get them and put them in your pocket. Some (Mint Suite Priority, Pet fee waiver) apply to the end of your current Mosaic status. Tiles might be a hybrid - goes into your account but lasts with Mosaic status. Or it might be consumable - goes into your account and then follows the same rules as other tiles.

Do the other "consumable" perks also say "Expires on December 31, 2024”
This may be the best explanation I've seen for all of this. If you pick 20 tiles, you never need to give them back. Same with Founders Card. If you do mint suite priority first and then switch to pet fee waiver, you lose mint suite priority.

I guess one question lingers. I currently have mint suite priority. If I cross another tile threshold and pick 20 extra tiles, do I lose mint suite priority?

Last edited by Yahtzee; Jun 21, 2023 at 2:23 pm
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Old Jun 21, 2023 | 3:36 pm
  #130  
 
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Originally Posted by Yahtzee
This may be the best explanation I've seen for all of this. If you pick 20 tiles, you never need to give them back. Same with Founders Card. If you do mint suite priority first and then switch to pet fee waiver, you lose mint suite priority.

I guess one question lingers. I currently have mint suite priority. If I cross another tile threshold and pick 20 extra tiles, do I lose mint suite priority?
Not if you took Mint Suite Priority and then 20 more tiles in the same year, according to the website. Not even if you took Mint Suite Priority and Pet Fee Waiver in the same year. "Once selected, any Perks You Pick are valid from the date they were earned through the end (12/31) of the following year. "

Either I am confused, or the website descriptions and nomenclature have been changed and clarified. Didn't both the 10-tile perks and the Mosaic level perks used to be called "Perks You Pick?"

At any rate, here's what the site says now: There are five perks called Perks for True Blue Members to choose from at the 10 tile levels.

On reaching Mosaic 1, you get the Mosaic 1 Signature Perks, which include all the above or improved versions, plus some more. Each Mosaic level has additional Signature Perks.

Also, then and every time you level up, you get a Perks You Pick, which is the six we've been discussing. That page also says "Perks You Pick are stackable, so keep collecting tiles to add even more." I think they're talking about the Perks for True Blue members, also referred to as TrueBlue Perks You Pick™ in footnote 3.

But it's also true for Mosaic Perks You Pick, at least until you level up in the following year.

The Mosaic page says "Once selected, any Perks You Pick are valid from the date they were earned through the end (12/31) of the following year." So they are stackable, but only the ones from this year. Then in that following year:
.
"Each time you reach a new tile milestone in the new year, you’ll have the chance to either:
o keep the current perk (which extends it through the end of the following year).
o swap it for a different perk (which will be valid through the end of the following year).
If you choose to replace the current perk, it will expire the day you select the new one.
Please note that Perks You Pick must be extended or replaced in order of their initial selection."
.
If that's the way it works, then your number of stacked PYPs is limited to the higher of your Mosaic level in the previous or current year. For example, if you're Mosaic 2 in 2023, then you can take two ongoing (non-consumable) PYPs into 2024. Your first two PYPs in 2024 just extend those two (or a substitute) to 2025. If you make Mosaic 3, you should be able to get a third ongoing PYP - which would happen if the "through the end (12/31) of the following year" rule takes precedence over bumping.

They have six more months to clarify that, and hopefully to also clarify that the consumable perks (which they refer to in one place as "one-time perks") will not bump the ongoing perks.

And if I really understood all this, I should get a PYP PhD.
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Last edited by bilofsky; Jun 21, 2023 at 3:52 pm
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Old Jun 22, 2023 | 8:18 am
  #131  
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I think I understand a little better now. The chance to pick perks you get pre-Mosaic qualifying kicks in after every 10 tiles (I think these perks can be superseded by subsequent picks - you pick one at 10 tiles that goes away if you pick a different one at 20 tiles).

Once you reach Mosaic, you get one perk you pick that lasts through your Mosaic tenure. If you reach a higher Mosaic level, then you get another perk you pick that lasts through that Mosaic tenure. But consumable picks -- 20 tiles -- are just used/applied. You don't get additional perks you pick at the 60/70/80/90 tile tiers.
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Old Jun 22, 2023 | 4:16 pm
  #132  
 
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Originally Posted by Yahtzee
I think I understand a little better now. The chance to pick perks you get pre-Mosaic qualifying kicks in after every 10 tiles (I think these perks can be superseded by subsequent picks - you pick one at 10 tiles that goes away if you pick a different one at 20 tiles).
No, you pick one Perk for True Blue Members at 10, 20, 30 and 40, and they stack. Then at 50 (Mosaic 1) you get all of them, some enhanced, and some additional ones.
Once you reach Mosaic, you get one perk you pick that lasts through your Mosaic tenure. If you reach a higher Mosaic level, then you get another perk you pick that lasts through that Mosaic tenure. But consumable picks -- 20 tiles -- are just used/applied. You don't get additional perks you pick at the 60/70/80/90 tile tiers.
Correct, although after the end of the year your new PYPs bump the picks from the previous year.

There are a few hanging questions though:
  • Does picking a consumable PYP next year bump an ongoing perk? It makes no sense that it would - but it'd be nice to get the official word.
  • Are all tiles are reset on Dec. 31 (as the website explicitly says), or do some or all last through the then-current Mosaic tenure (as implied by the PYP terms and told to me by an agent)?
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Old Jun 26, 2023 | 8:22 am
  #133  
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Originally Posted by bilofsky
  • Are all tiles are reset on Dec. 31 (as the website explicitly says), or do some or all last through the then-current Mosaic tenure (as implied by the PYP terms and told to me by an agent)?
I'm also trying to figure out this one. Does picking 20 tiles give you a "discount" on achieving Mosaic next year as well? Say I earn Mosaic with $40,000 credit card spend and $1,000 travel in 2023. I choose 20 tiles. Do I only need to earn 30 tiles in 2024 to maintain Mosaic?
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Old Jun 26, 2023 | 4:59 pm
  #134  
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$$ remaining to reach next level

Hi

when the perks program was introduced I already qualified for 47 tiles. I dont have a B6 credit card.

At the time the dashboard indicated I needed $70.95 (or an amount close to that, going from memory) to reach the next level.

this past Wednesday I fly LAS to BOS, base fare $296.

looking at the dashboard today it says I still need $0.73 to get to the next level. I had anticipated a base fare of $296 would have covered the $70 but it seems not.

how are the dollars remaining calculated then?

thanks, Mike
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Old Jun 26, 2023 | 6:38 pm
  #135  
 
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Originally Posted by jfunk138
I'm also trying to figure out this one. Does picking 20 tiles give you a "discount" on achieving Mosaic next year as well? Say I earn Mosaic with $40,000 credit card spend and $1,000 travel in 2023. I choose 20 tiles. Do I only need to earn 30 tiles in 2024 to maintain Mosaic?
I went down the rabbit hole again (45 minute phone call) and asked another Mosaic agent. He said the tiles reset on Dec. 31. And that's what the Terms and Conditions say: "4.3 ... Tiles earned and partial spend towards each next tile reset at the end of the calendar year." I've been told conflicting information but not in writing. So I believe the Terms and Conditions - all tiles go away on Dec. 31.

Next question - what if I have a pick but don't use it in 2023? Can I still make the pick in 2024? If so, then I can pick those 20 tiles for 2024.

The agent read me something from an internal document that convinced him that the answer is yes. But what he read didn't say that.

If someone else wants to take a turn down the rabbit hole, please let us know. Again - if we qualify for Mosaic in 2023 for 2024, can we hold off on picking our perk until 2024?
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