The Big Win returns - Spring 2014
Feb 14, 2014, 7:35 pm
#826
FlyerTalk Evangelist
Join Date: Jan 2005
Location: home = LAX
Posts: 25,934
Yes, or even three, or even four, or even five.
One tasks is typically just a count of stays. So every qualifying stay counts for that.
Another taks may be a number of different brands. You first stay will always count toward that, so that's two.
Stay at a particular brand (if you have such a task), now it counts for three.
Also stay on Saturday (if you have such a task), now that counts for four.
Also book the "best flexible rate with breakfast" for that stay (if that can be done at that brand and you have such a task), now that count for five.
Also book online or through a mobile app, if "book with mobille app" is one of your tasks, now that counts for six.
Also pay with your IHG credit card, if that happens to be one of your tasks, now that counts for seven.
Stay in a paritcular city, if that happens to be one one your tasks, now that counts for eight.
(Of course, few people have enough of the tasks above to get to eight or even seven or even six at a time, but if you did, you could.)
One tasks is typically just a count of stays. So every qualifying stay counts for that.
Another taks may be a number of different brands. You first stay will always count toward that, so that's two.
Stay at a particular brand (if you have such a task), now it counts for three.
Also stay on Saturday (if you have such a task), now that counts for four.
Also book the "best flexible rate with breakfast" for that stay (if that can be done at that brand and you have such a task), now that count for five.
Also book online or through a mobile app, if "book with mobille app" is one of your tasks, now that counts for six.
Also pay with your IHG credit card, if that happens to be one of your tasks, now that counts for seven.
Stay in a paritcular city, if that happens to be one one your tasks, now that counts for eight.
(Of course, few people have enough of the tasks above to get to eight or even seven or even six at a time, but if you did, you could.)
Feb 14, 2014, 9:18 pm
#827
Join Date: May 2013
Posts: 33
Just finished my two nights during weekend in HI Atrium Singapore. However, the status of my BIG WIN hasn;t changed for the Book with IHG section :
Stay a total of 6 nights and receive 8,800 POINTS (2/6)
Stay at 4 different IHG™ brands and receive 19,200 POINTS (1/4)
Book 3 separate stays through an IHG™ hotel website or mobile device to get our best price guarantee and receive 2,200 POINTS (0/3)
Stay 2 Saturday nights and receive 4,800 POINTS (1/2)
Complete a simple survey and receive 100 POINTS (Completed)
Spend $40 on food or beverage at any IHG™ hotel and receive 400 POINTS (Completed)
Stay at 2 Holiday Inn™ hotels and receive 4,800 POINTS (1/2)
Complete 7 of your offers and receive 40,000 POINTS (2/7)
I booked HI Atrium Singapore directly on IHG Website (not the mobile one though), why the BIG WIN won't recognize it? Anyone experiencing similar situations ?
Now, I'm getting doubt if I could complete all other tasks but if I didn't get credit on Book 3 separate stays then i won't get the 40,000 Big points then.
Stay a total of 6 nights and receive 8,800 POINTS (2/6)
Stay at 4 different IHG™ brands and receive 19,200 POINTS (1/4)
Book 3 separate stays through an IHG™ hotel website or mobile device to get our best price guarantee and receive 2,200 POINTS (0/3)
Stay 2 Saturday nights and receive 4,800 POINTS (1/2)
Complete a simple survey and receive 100 POINTS (Completed)
Spend $40 on food or beverage at any IHG™ hotel and receive 400 POINTS (Completed)
Stay at 2 Holiday Inn™ hotels and receive 4,800 POINTS (1/2)
Complete 7 of your offers and receive 40,000 POINTS (2/7)
I booked HI Atrium Singapore directly on IHG Website (not the mobile one though), why the BIG WIN won't recognize it? Anyone experiencing similar situations ?
Now, I'm getting doubt if I could complete all other tasks but if I didn't get credit on Book 3 separate stays then i won't get the 40,000 Big points then.
Feb 15, 2014, 2:49 am
#828
Join Date: Jul 2012
Location: ARN
Programs: BAEC Gold, TK*Elite+, EBD, FBG, EKS, IHG Royal Ambassador
Posts: 768
There are two challenges that keep repeating as problems here.
* Book through IHG web or mobile app
* Survey
Both has been reported to be fixed by IHG according to many statements here.
* Book through IHG web or mobile app
* Survey
Both has been reported to be fixed by IHG according to many statements here.
Feb 15, 2014, 10:34 am
#829
Join Date: Sep 2012
Posts: 4,431
A few oddities in my Big Win account--
I recently completed a stay at Candlewood that IHG now calls an "overlapping stay". Basically, I booked a 1 BR, but because they couldn't provide the room I reserved, they gave me 2 smaller rooms at the same time, at the same rate. One of the overlapping stays counts as a qualifying stay when I click on details, the other one is non-qualifying. This stay is my 2nd Saturday so completes my "Win in a Weekend" challenge. The strange thing is that when I log on to Big Win, I don't get credit for this stay (only 1/2 Saturdays credited, challenge is incomplete). However, I just got an email this morning saying that I've completed this challenge and my main IHG account was credited the 7,200 points for the Weekend win. I don't know if the whole "overlapping stay" thing has anything to do with this discrepancy, but I do know this has never happened to me before.
Secondly, on the Big Win website, the survey challenge has been completed and I've been credited the 100 points. But in the same email I got this morning that indicates my completed Weekend win, it says I haven't even started the survey! So basically email shows completed weekend challenge but no survey points; website shows survey points, but incomplete weekend challenge.
Why are there such discrepancies between the actual Big Win website, vs the emails tracking my Big Win progress?
I recently completed a stay at Candlewood that IHG now calls an "overlapping stay". Basically, I booked a 1 BR, but because they couldn't provide the room I reserved, they gave me 2 smaller rooms at the same time, at the same rate. One of the overlapping stays counts as a qualifying stay when I click on details, the other one is non-qualifying. This stay is my 2nd Saturday so completes my "Win in a Weekend" challenge. The strange thing is that when I log on to Big Win, I don't get credit for this stay (only 1/2 Saturdays credited, challenge is incomplete). However, I just got an email this morning saying that I've completed this challenge and my main IHG account was credited the 7,200 points for the Weekend win. I don't know if the whole "overlapping stay" thing has anything to do with this discrepancy, but I do know this has never happened to me before.
Secondly, on the Big Win website, the survey challenge has been completed and I've been credited the 100 points. But in the same email I got this morning that indicates my completed Weekend win, it says I haven't even started the survey! So basically email shows completed weekend challenge but no survey points; website shows survey points, but incomplete weekend challenge.
Why are there such discrepancies between the actual Big Win website, vs the emails tracking my Big Win progress?
Feb 15, 2014, 1:06 pm
#830
FlyerTalk Evangelist
Join Date: Jan 2005
Location: home = LAX
Posts: 25,934
Most people have still not seen the "mobile" task post, no matter how they booked. Yes, there are a number of posts saying that IHG has acknowledged the problem, said it will post eventually, saying "your stay will count" (future tense), etc. But in terms of completely fixing it, as in the tasks actually posting, no, IHG has still not fixed that ("4-6 weeks" they say!). For example, from 2 days ago:I have some good news regarding the "Book with IHG mobile app" challenge. As you know, the terms state to use an "IHG web or mobile app." I have had 2 stays that I booked through the IHG website on my laptop. Like almost everyone else, my stays were not credited for this challenge on the Bigwin site while my other challenges were being credited. I sent an e-mail to IHGRewards (cited the terms and told them that I used the IHG website on my laptop), and they replied saying it would take 5 - 7 business days to look into this. By day 8, I had not heard back from them, so I replied to their last e-mail asking for an update. I heard back from them the next day, and they said that they had investigated and both stays were verified to be booked through the website and that I had met the challenge. I have cut and pasted their response below. You can bet that I'll be saving this e-mail!
Here is the e-mail reply from IHGRewards:
Thank you for your email.
We received an update from our coordinator and was advised that your stays were booked through IHG website and are therefore qualifying for the offer.
Please be informed that posting time of bonus points from ‘The Big Win’ offer is generally within 4-6 weeks. Kindly allow this time to receive the bonuses as well as the tracker to be updated.
Moreover, you can monitor your tailored offers and bonus points by logging in to www.ihg.com/winbig2014 using your membership number and PIN.
We apologize for any inconvenience this issue may have caused you as we value your patronage. Should you require further assistance, please feel free to contact the IHG Rewards Club Service Center again.
Here is the e-mail reply from IHGRewards:
Thank you for your email.
We received an update from our coordinator and was advised that your stays were booked through IHG website and are therefore qualifying for the offer.
Please be informed that posting time of bonus points from ‘The Big Win’ offer is generally within 4-6 weeks. Kindly allow this time to receive the bonuses as well as the tracker to be updated.
Moreover, you can monitor your tailored offers and bonus points by logging in to www.ihg.com/winbig2014 using your membership number and PIN.
We apologize for any inconvenience this issue may have caused you as we value your patronage. Should you require further assistance, please feel free to contact the IHG Rewards Club Service Center again.
Feb 15, 2014, 2:34 pm
#831
Join Date: Jul 2012
Location: ARN
Programs: BAEC Gold, TK*Elite+, EBD, FBG, EKS, IHG Royal Ambassador
Posts: 768
Define "fixed"? Most people have still not seen the "mobile" task post, no matter how they booked. Yes, there are a number of posts saying that IHG has acknowledged the problem, said it will post eventually, saying "your stay will count" (future tense), etc. But in terms of completely fixing it, as in the tasks actually posting, no, IHG has still not fixed that ("4-6 weeks" they say!). For example, from 2 days ago:
Most people have still not seen the "mobile" task post, no matter how they booked. Yes, there are a number of posts saying that IHG has acknowledged the problem, said it will post eventually, saying "your stay will count" (future tense), etc. But in terms of completely fixing it, as in the tasks actually posting, no, IHG has still not fixed that ("4-6 weeks" they say!). For example, from 2 days ago:
Feb 15, 2014, 4:31 pm
#832
FlyerTalk Evangelist
Join Date: Aug 2001
Location: RSW
Programs: Delta - Silver; UA - Silver; HHonors - Diamond; IHG - Spire Ambassador; Marriott Bonvoy - Titanium
Posts: 14,185
In other words, you mean that IHG says they are aware of those problems already? I was going to ask about my survey credit, but will wait.
Feb 16, 2014, 1:03 am
#833
Join Date: Apr 2005
Location: Boston Suburbrs
Programs: AA ExPlat, IHG Spire Amb
Posts: 1,205
Define "fixed"? Most people have still not seen the "mobile" task post, no matter how they booked. Yes, there are a number of posts saying that IHG has acknowledged the problem, said it will post eventually, saying "your stay will count" (future tense), etc. But in terms of completely fixing it, as in the tasks actually posting, no, IHG has still not fixed that ("4-6 weeks" they say!). For example, from 2 days ago:
Most people have still not seen the "mobile" task post, no matter how they booked. Yes, there are a number of posts saying that IHG has acknowledged the problem, said it will post eventually, saying "your stay will count" (future tense), etc. But in terms of completely fixing it, as in the tasks actually posting, no, IHG has still not fixed that ("4-6 weeks" they say!). For example, from 2 days ago:Dear ludocdoc,
Thank you for your response.
As per offer mechanic, 10,800 points will be rewarded after you Book 5 separate stays through our IHG® app between January 1, 2014 and April 30, 2014 (both dates inclusive) at participating InterContinental®, Crowne Plaza®, Hotel Indigo®, Holiday Inn®, Holiday Inn Express®, Staybridge Suites®, Candlewood Suites®, Even® or Hualuxe® hotels worldwide. Click here for a full list of participating hotels. For a complete list of IHG web and mobile apps please Click here.
Once again, thank you for taking the time to contact us as we value your patronage. Should you require further assistance, please feel free to contact the IHG Rewards Club Service Center again.
Sincerely,
Ma. XX XXX
Account Manager
IHG Rewards Club
www.ihgrewardsclub.com
Last edited by FLYGVA; Feb 16, 2014 at 1:54 am Reason: edited name out of post
Feb 16, 2014, 5:41 am
#834
Join Date: Jun 2013
Location: OOL
Programs: VA Gold, QF Nothin' Bronze, IHG Plat AMB, Europcar Privilege Elite
Posts: 59
I'm out, it's no longer viable to complete all my challenges.
I should still get about 20k points out of the stay in 4 brands and stay X nights offers
I should still get about 20k points out of the stay in 4 brands and stay X nights offers
Feb 16, 2014, 12:42 pm
#835
Join Date: Dec 2006
Programs: United 1k aa exec plat
Posts: 1,842
does holiday inn ana (japan hotel sendai)count as holiday inn?
i got offered total of 75,000pts for 8nights including 2 sat nights but my wife got 156,000 pts for 4 nights(2sat nights and 2hi and 2hie ) so she is going to go for it!
i got offered total of 75,000pts for 8nights including 2 sat nights but my wife got 156,000 pts for 4 nights(2sat nights and 2hi and 2hie ) so she is going to go for it!
Feb 16, 2014, 2:01 pm
#836
Join Date: Jul 2012
Programs: Delta Gold, Alaska Gold 75K, LATAM Black
Posts: 3,393
That's double what I got and I thought my offer was good.
Sheesh
Feb 16, 2014, 2:54 pm
#837
Join Date: Feb 2010
Location: YYZ / FRA
Programs: IHG RA; Avis First
Posts: 1,444
I have some good news regarding the "Book with IHG mobile app" challenge. As you know, the terms state to use an "IHG web or mobile app." I have had 2 stays that I booked through the IHG website on my laptop. Like almost everyone else, my stays were not credited for this challenge on the Bigwin site while my other challenges were being credited. I sent an e-mail to IHGRewards (cited the terms and told them that I used the IHG website on my laptop), and they replied saying it would take 5 - 7 business days to look into this. By day 8, I had not heard back from them, so I replied to their last e-mail asking for an update. I heard back from them the next day, and they said that they had investigated and both stays were verified to be booked through the website and that I had met the challenge. I have cut and pasted their response below. You can bet that I'll be saving this e-mail!
Here is the e-mail reply from IHGRewards:
Thank you for your email.
We received an update from our coordinator and was advised that your stays were booked through IHG website and are therefore qualifying for the offer.
Please be informed that posting time of bonus points from ‘The Big Win’ offer is generally within 4-6 weeks. Kindly allow this time to receive the bonuses as well as the tracker to be updated.
Moreover, you can monitor your tailored offers and bonus points by logging in to www.ihg.com/winbig2014 using your membership number and PIN.
We apologize for any inconvenience this issue may have caused you as we value your patronage. Should you require further assistance, please feel free to contact the IHG Rewards Club Service Center again.
Here is the e-mail reply from IHGRewards:
Thank you for your email.
We received an update from our coordinator and was advised that your stays were booked through IHG website and are therefore qualifying for the offer.
Please be informed that posting time of bonus points from ‘The Big Win’ offer is generally within 4-6 weeks. Kindly allow this time to receive the bonuses as well as the tracker to be updated.
Moreover, you can monitor your tailored offers and bonus points by logging in to www.ihg.com/winbig2014 using your membership number and PIN.
We apologize for any inconvenience this issue may have caused you as we value your patronage. Should you require further assistance, please feel free to contact the IHG Rewards Club Service Center again.