stimpy

I got the Live the City Life, pretty easily, and it posted a day after the hotel stay posted.

I wasn't even trying or paying attention, but apparently my stays at the IC Madrid, IC Paris and CP Paris was all it took. I'm not sure I'll get anything else out of this lame promo, but at least I got 11,300 points.

10SNE1

I sent my e-mail to [email protected]. After telling me they would look into my case and that it would take 5 - 7 business days, I hadn't heard a response in 8 business days. I then replied asking for an update, and they got back with me the next day. You can see my favorable e-mail reply in Post # 809 on p. 54 of this thread. Note that I booked mine on the IHG website on my laptop and did not use a mobile app, and they agreed that this did count for the challenge. Good luck!

mromero07

I'm also having this problem. Breakfast challenge has changed over to Great Value Package a couple of times. I took screen shots one of the times that it showed breakfast, but now it's back to Great Value Package again. I have the best flexible rate with breakfast booked for this weekend. Disturbing. Any updates on this bug?

discountsae

I called the IHG Rewards Club Customer Care. Phone numbers can be found here: https://www.ihg.com/hotels/us/en/cus...are/contact-us

Since it has been four weeks since my stay ending on January 16 and I am still missing the credit for the "Book with IHG" goal I called. A representative noted the issue and that this had been happening to others as well. The representative said they would look into my account specifically and get back to me within 10 business days. I was not satisfied with this resolution, so I asked to talk to a supervisor.

The supervisor pulled up my account and mentioned that it did show that I booked through IHG and that it would take 6 weeks from when the original points posted to my account to trigger the Big Win Promotion. So since my original booking's reward points posted on January 20 that I should wait until 6 weeks have past (March 3) and then follow up if the Big Win status hasn't updated.

The frustration continues!!!!

If your "Book with IHG" goal has received any points/updates please post a comment!

TravelinSperry

If you scroll back through this thread - you'll notice we all are having the same problem with the Book with IHG Big Win task. IHG is aware of it and is working on it. You're not alone.

cmcbugg

Does anyone have specific knowledge how BRG stays are counted. I have a two night stay (Sat & Sun), where the first night is BRG price matched. To complete my big win I need both the Sat to count, and also two nights. Not sure how this will post on my statement. Will it post as 2 nights, obviously with stay points just based on the total cash I do pay, or will it only post as 1 night (Sun)? Thanks.

Mauibaby2008

Guys I've searched the thread but my iPhone app is being screwy.

About the Best Flexible Rate + breakfast offer. IF breakfast is included in the Best Flexible Rate and not an additional add on does it still count or must it be best flexible rate + $10 fee for breakfast? Thank you

Points Scrounger

No, the promo requires that you pay extra for your breakfast stay. A Best Flex that happens to include breakfast isn't enough.

Mauibaby2008

Thank you!!!

Not the answer I wanted to hear but much appreciated. I find that my options are much more limited now, maybe a third of the hotels I see have the "+$10 for breakfast" option

johhenrik

I might remember this wrong, but I think I saw someone post a link that you could use, that would give you rates where you could add breakfast. Go back a couple of weeks posts (yeah, boring and a lot I know) and you will find it. If I remember this incorrectly, sorry if I put you on a wild goose chase...

skibum7732

go to the Big Win webpage and click in the T&C for that task...there is a link there that you click on and then search for hotels and miraculously that rate will show at HI hotels

FFlash

I can confirm that I had to pay the BFR and tick the extra 15€ breakfast box to get BFR with breakfast, which posted correctly on my account.

The nuisance with this is in my area those HI's serve free breakfast anyway. However, I might have had some luck or a good hotel manager in said case - I was happy to find fresh fruits, some candy and free bottled water offered in my standard room when entering. Normally those compliments are not included. I interpreted that as a smart gesture from the hotel manager having seen me pay 15€ extra for something normally free, or pure luck?

BRAISKI

Two and my three stays last week Sun-Tue (different hotels) was posted, just about a week.

Still missing one stay (Tue night) AND so far they didn't give me a credit on "Book with IHG" Website OR Mobile. I book them all via Website.

One of the challenges I might have is the "Start the day off right" with the breakfast. When I stay @ HIX there is breakfast already and IC I usually go with the Lounge Access.

BRAISKI

I saw one of the HI's (+$10 breakfast) that has that option too but I'm not sure as well.


Good to know!

cmcbugg

Like other people, my 100 point survey is showing as completed but not counting towards one of my completed tasks. I read other reports that IHG are aware of this - but in my case I noticed that I completed the Survey on 16 Dec (when it became available online) - but now reading the T&Cs they say: Does that mean the survey actually needed to be COMPLETED between those dates or the points would be awarded between those dates? (or I guess it could be argued either way really). I hope I haven't lost out on this challenge as I need it to complete the Bin Win.