lingua101

Well same problem. The last big win, I did not get the direct book credit so I still short 1, and not getting the point on CP Jakarta. Well it is only 2400

My booking at HI Sukhumvit early Jan also still not credited into direct booking.

They claimed it is IT issue which until now never get rectify. Also do not get satiafactory answer.

I have already given up on this Big Win thing. If they cannot track it properly, no point to chase...

thebobmc

There was quite a bit of discussion about this challenge upthread.

While this isn't one of my Big Win challenges, I thought I would have a quick look at hotels in Columbus to see what is available.

When I do a search for an IHG hotel in Columbus with checkin next Wednesday (February 19th) the first hotel listed is the Holiday Inn Columbus Downtown-Capitol Square. Best available rate for 2 double beds non-smoking is $ 95.

When you click on "View Rates", the 2nd option is Best Flexible Rate for $ 124. Beside that rate there is a checkbox to add breakfast for $ 10.

I believe that is what you need to book in order to satisfy this challenge. Hope this helps !

DaveInLA

I completed 1 stay at a Candlewood Suites and last Sunday (2/9) and haven't gotten my points. It's only been 3 days so not a big deal, but what bothers me is that I've received the emails from Candlewood thanking me for the stay and asking me to rate the experience. Every other IHG stay I've done, by the time these emails arrive, the points have posted. Not this time.

discountsae

I received "thank you" emails fairly promptly after stays lately from Holiday Inn and Holiday Inn Express. Both before points posting. Points usually post 4 days after check-out.

johhenrik

GeneCMH: If I recall correctly, there was a url in the description of the challenge you could use to find breakfast rates. Try that. I'm fairly sure there are posts about that in this thread.

Edit: duh, already answered, I didn't notice there was another page when I answered your question. thebobmc probably has a better answer than me I see.

johhenrik

I wouldn't worry, that happens to me a lot, that I get the "thank you" email before the points. If you haven't gotten them after a week, contact IHG.

Points Scrounger

Those seem to be generated solely from reservations that were never cancelled, so assumed to be valid stays.

chrism20

For me the stay normally posts the day after receiving that email, for example I stayed at a CP last Saturday and received the email yesterday, the points were in my account this morning (I'm in the UK). The big win points will probably appear on the next sweep. For us in the UK the sweep appears to be happening on a Monday, not sure if they are doing it in regions or companywide though.

Steven NH/BOS

On my Big Win tracking page website, can anyone tell me how to scroll down to see all my posted stays and if it is even possible? Handy tool for several of my challenges. Sorry I cannot post a snip. Using Windows and Firefox browser.

virtualaris

Have u tried to email directly to hotel. I always got it worked 100% rather than using IHG Customer Care. Have u already got your pts from CP Jakarta ? I knew FOM of CP Jakarta personally. I could PM you his email if you haven't got the pts yet.

DaveInLA

I wrote earlier about not getting my points for my stay at Candlewood on 2/8. I received the email yesterday, and this morning I saw 2 "overlapping stays", one with 704 points ($94 room prior to fees/taxes) and one with 0 points. No qualifying stay" points.

The reason I'm worried about this is that I had a problem with that reservation. I booked a 1-BR suite for my sister and her family of 4, but when I tried to check in, the person before me wasn't able to check out so the hotel offered me a smoking 1-BR, which I turned down, or 2 adjacent studios, which I took. She used my original confirmation number and added a second confirmation number to reflect the second room. In the final invoices, my original confirmation number was still charged with the $94 stay and the second confirmation number had a statement of $0 charged. The clerk assured me that I should still get all the points, but now these 2 "overlapping stay" credited points have me worried that somehow those 2 rooms messed up my reservation. What's more, on the website, IHG allows us to review the hotel. The stays are supposed to show up within 72 hrs of check-out. It's been close to 96 hours now and that stay isn't showing up.

The lost points for the reservation bother me, but more importantly, I don't want it from preventing me from getting the Big Win. If not resolved by the end of the day, I'm going to email IHG.

GeneCMH

Thanks guys for the suggestions.

Since I never use the mobile app for booking, I looked through it last night and did see where they actually have a Best Flexible with Breakfast as a rate type search parameter so that will work as well. Strangely, there doesn't seem to be that search criteria on the website, seems to be just as an add-on in the regular rate. Anyway, problem solved

Mauibaby2008

so to receive credit for the Best Flexible Rate + Breakfast challenge it is OK like this:

•Refundable

•No deposit required

•Breakfast included

• Most popular rate

? Would be great if this qualified. thanks

10SNE1

I have some good news regarding the "Book with IHG mobile app" challenge. As you know, the terms state to use an "IHG web or mobile app." I have had 2 stays that I booked through the IHG website on my laptop. Like almost everyone else, my stays were not credited for this challenge on the Bigwin site while my other challenges were being credited. I sent an e-mail to IHGRewards (cited the terms and told them that I used the IHG website on my laptop), and they replied saying it would take 5 - 7 business days to look into this. By day 8, I had not heard back from them, so I replied to their last e-mail asking for an update. I heard back from them the next day, and they said that they had investigated and both stays were verified to be booked through the website and that I had met the challenge. I have cut and pasted their response below. You can bet that I'll be saving this e-mail!

Here is the e-mail reply from IHGRewards:
Thank you for your email.

We received an update from our coordinator and was advised that your stays were booked through IHG website and are therefore qualifying for the offer.
Please be informed that posting time of bonus points from ‘The Big Win’ offer is generally within 4-6 weeks. Kindly allow this time to receive the bonuses as well as the tracker to be updated.
Moreover, you can monitor your tailored offers and bonus points by logging in to www.ihg.com/winbig2014 using your membership number and PIN.

We apologize for any inconvenience this issue may have caused you as we value your patronage. Should you require further assistance, please feel free to contact the IHG Rewards Club Service Center again.

TravelinSperry

I think what the other poster meant is that if you read this (admittedly long) thread, you'd notice that you are not alone. Many people have successfully received all of their Big Win points except for the Book with IHG one. And someone even called to discuss it - and was told IHG is aware of it and they are working to get it fixed.

I too am in the same boat. I completed my Big Win about 4 weeks ago. All points are in except for these. Still waiting for these final points to post.