IHG Premium Visa card [UK] (was PC Rewards Black Visa Card)
May 29, 2017, 4:07 pm
#1667
Join Date: Jul 2014
Location: London, UK
Programs: Nandos Chillis
Posts: 196
Earlier in the year when Barclaycard announced the end of the IHG tie in I made a complaint which resulted in compensation towards the hotel night I wouldn't now receive and a portion of the £99 annual fee. The agreement was that the remainder of the fee (circa £66) would be refunded to me by May. I have screenshots of this conversation. As there has been no sign of it, and I wish to close the account, I contacted Barclaycard 3 weeks ago and made a complaint. After 2 weeks and no reply I made another and they have responded saying they have 8 weeks to look into the matter.
Has anyone else who was promised the pro rata fee refund received it yet? I think 8 weeks to look into it is outrageous when I've provided proof of what was agreed. On the other hand I may just let it go the full duration and escalate to FOS as soon as they miss the deadline.
Has anyone else who was promised the pro rata fee refund received it yet? I think 8 weeks to look into it is outrageous when I've provided proof of what was agreed. On the other hand I may just let it go the full duration and escalate to FOS as soon as they miss the deadline.
I had the pro-rata fee refund a couple of weeks ago. The £100 compemsation (night already earned) arrived the day after I had the rather productive telephone conversation with CS.
May 30, 2017, 2:28 am
#1668
Join Date: Jun 2012
Programs: IHG Spire Ambassador, Club Carlson Gold, HHonors Gold, Best Western Diamond Select, BA Blue
Posts: 1,335
May 30, 2017, 1:22 pm
#1669
Join Date: Dec 2008
Location: London
Programs: SK Gold, ITA Executive, Sixt Diamond, Hertz PC, Avis PC, IHG Platinum
Posts: 5,164
May 30, 2017, 1:48 pm
#1670
Join Date: Sep 2011
Location: London
Programs: IHG Spire Ambassador, Honors Gold
Posts: 53
Yesterday Creation even declined transactions at an IHG hotel for being suspicious! Had to use another card instead. Not sure I'm going to renew when the annual charge comes around...
May 31, 2017, 6:58 am
#1671
Join Date: Dec 2007
Location: London
Programs: BA Gold
Posts: 893
As a reference point for others, I acccepted £250 as compensation for the lost free night voucher. (I easily hit the spend target last 2 years running). I also accepted a full refund of the £99 card fee. (I received a pro-rata refund, then an additional payment to make it up to £99).
Jun 4, 2017, 1:11 pm
#1672
Join Date: Apr 2012
Location: not far from MUC
Posts: 6,620
As a reference point for others, I acccepted £250 as compensation for the lost free night voucher. (I easily hit the spend target last 2 years running). I also accepted a full refund of the £99 card fee. (I received a pro-rata refund, then an additional payment to make it up to £99).
Jun 4, 2017, 2:03 pm
#1673
Join Date: Feb 2007
Location: North of the Highland line
Programs: BA Gold IHG Ambassador Spire Shangri La Diamond
Posts: 702
I have a complaint running since March (failure to transfer the points they show on my statement to my IHG account). On 1 May right at the end of their first eight week period they wrote to me and said they needed four weeks more, five weeks on nothing.....I think I will be going to the FS Ombudsman as their complaints process is not fit for purpose (doubt the Ombudsman gets involved in points disputes unless someone tells me otherwise). Most emails I have had from them have been so badly written I think that several of their staff have problems writing in clear English as well
Jun 4, 2017, 2:08 pm
#1674
Join Date: Dec 2008
Location: London
Programs: SK Gold, ITA Executive, Sixt Diamond, Hertz PC, Avis PC, IHG Platinum
Posts: 5,164
I have a complaint running since March (failure to transfer the points they show on my statement to my IHG account). On 1 May right at the end of their first eight week period they wrote to me and said they needed four weeks more, five weeks on nothing.....I think I will be going to the FS Ombudsman as their complaints process is not fit for purpose (doubt the Ombudsman gets involved in points disputes unless someone tells me otherwise). Most emails I have had from them have been so badly written I think that several of their staff have problems writing in clear English as well
Jun 4, 2017, 3:30 pm
#1675
Join Date: Jan 2007
Location: Somewhere in Europe
Posts: 3,362
I have a complaint running since March (failure to transfer the points they show on my statement to my IHG account). On 1 May right at the end of their first eight week period they wrote to me and said they needed four weeks more, five weeks on nothing.....I think I will be going to the FS Ombudsman as their complaints process is not fit for purpose (doubt the Ombudsman gets involved in points disputes unless someone tells me otherwise). Most emails I have had from them have been so badly written I think that several of their staff have problems writing in clear English as well
And even then I'd take it to the Barclays Group Chairman before going to the Ombudsman.
The fallout when the special delivery letter reaches the chairmans office is nuclear.
Whilst there is the satisfaction element of winning the ombudsman complaint the compensation they will instruct Barclaycard to give you is paltry in comparison to digging your heels in and grinding out a result.
Jun 4, 2017, 3:45 pm
#1676
Join Date: Jun 2005
Location: UK
Programs: BA S, VS S, SQ G, HH D, IHG D/A, Marriott G, Radisson G, Hertz PC
Posts: 3,945
Definitely agree with chrism20 (he's a total expert on getting cash out of Barclaycard BTW!) - have heard of a few folk recently who went to the Ombudsman and got nowt more than their fee back.
Sadly I'd already closed my Barclaycard IHG a while back, so no compensation for me (although I did do OK out of them at the time when I did have the card)
Sadly I'd already closed my Barclaycard IHG a while back, so no compensation for me (although I did do OK out of them at the time when I did have the card)
Jun 5, 2017, 1:22 am
#1677
Join Date: Feb 2007
Location: North of the Highland line
Programs: BA Gold IHG Ambassador Spire Shangri La Diamond
Posts: 702
Definitely agree with chrism20 (he's a total expert on getting cash out of Barclaycard BTW!) - have heard of a few folk recently who went to the Ombudsman and got nowt more than their fee back.
Sadly I'd already closed my Barclaycard IHG a while back, so no compensation for me (although I did do OK out of them at the time when I did have the card)
Sadly I'd already closed my Barclaycard IHG a while back, so no compensation for me (although I did do OK out of them at the time when I did have the card)
Jun 5, 2017, 2:22 am
#1678
FlyerTalk Evangelist
Join Date: Feb 2004
Location: London
Programs: BA, VS, HH, IHG, MB, MR
Posts: 26,871
Jun 5, 2017, 3:18 am
#1679
Join Date: Jun 2012
Programs: IHG Spire Ambassador, Club Carlson Gold, HHonors Gold, Best Western Diamond Select, BA Blue
Posts: 1,335
First negative for me with Creation: customer service is not open at weekends. I bought a few fairly pricey products online yesterday and it several transactions were declined even though I passed the SecureCode check and had a huge credit limit of which only 1% had been used so far.
Not to self: only order stuff online during weekdays and during office hours!
Having said that, I'm generally happy with Creation. The staff appear to be UK-based and are friendly and polite.
Not to self: only order stuff online during weekdays and during office hours!
Having said that, I'm generally happy with Creation. The staff appear to be UK-based and are friendly and polite.