Originally Posted by
jms_uk
In today's post another letter that they are still looking into my complaint and asking for another extension of time [until 9th June]...
I have a complaint running since March (failure to transfer the points they show on my statement to my IHG account). On 1 May right at the end of their first eight week period they wrote to me and said they needed four weeks more, five weeks on nothing.....I think I will be going to the FS Ombudsman as their complaints process is not fit for purpose (doubt the Ombudsman gets involved in points disputes unless someone tells me otherwise). Most emails I have had from them have been so badly written I think that several of their staff have problems writing in clear English as well