IHG Premium Visa card [UK] (was PC Rewards Black Visa Card)
Jul 15, 2017, 11:29 pm
#1727
Join Date: Jan 2015
Location: North West UK
Programs: IHG Plat Visa IHG Plat Mastercard
Posts: 87
I did, pointless, I got an illiterate reply from a minion which just trotted out all the errors they were continuing to make eg said you earned x points.... so not even the CEO's minion understood I might have earned them but they never reached my IHG account.
FYI they took longer than the 7 days to get my file to the Ombudsman and like you as mine is a points issue I was surprised FOS took it on but when I rang them at the outset they said, yes as points are part of the terms of your card we deal with that.
Wonder how long it is going to take for Creation/BNP to recognise the mess they are in - I think when the card works all is well but when they get issues they just cannot sort them out.
FYI they took longer than the 7 days to get my file to the Ombudsman and like you as mine is a points issue I was surprised FOS took it on but when I rang them at the outset they said, yes as points are part of the terms of your card we deal with that.
Wonder how long it is going to take for Creation/BNP to recognise the mess they are in - I think when the card works all is well but when they get issues they just cannot sort them out.
I can't see how a reply even from these idiots can fail to admit they're crap! Its pretty black and white. Yes, the pun was very much intended......
Last edited by igc324; Jul 15, 2017 at 11:37 pm
Jul 16, 2017, 6:56 am
#1728
Join Date: Feb 2007
Location: North of the Highland line
Programs: BA Gold IHG Ambassador Spire Shangri La Diamond
Posts: 702
Check your statements this month
You could not make this up given the issues I am having
I have opened my latest statement from Creation having spotted last night no points were transferred to IHG since the end of April. My statement for this month reads
Points earned 18,578
Bonus points 0
Points transferred 0
Points will be added to your IHG account.
And my previous small number of points earned the month before have not made it to IHG either
Every other statement I have prior to then shows the total points being transferred (earned plus bonus) but its all gone slow to stop since April. My previous issue was that Dec-March were not actually transferred. So out of 7 months statements only two months points have been added.......
I think there is something stinking rotten in the state of Creation
Anyway another set of attachments are winging their way by email to the Ombudsman but others might want to check they have had their points......
I have opened my latest statement from Creation having spotted last night no points were transferred to IHG since the end of April. My statement for this month reads
Points earned 18,578
Bonus points 0
Points transferred 0
Points will be added to your IHG account.
And my previous small number of points earned the month before have not made it to IHG either
Every other statement I have prior to then shows the total points being transferred (earned plus bonus) but its all gone slow to stop since April. My previous issue was that Dec-March were not actually transferred. So out of 7 months statements only two months points have been added.......
I think there is something stinking rotten in the state of Creation
Anyway another set of attachments are winging their way by email to the Ombudsman but others might want to check they have had their points......
Last edited by thegreatmrsj; Jul 16, 2017 at 7:25 am
Jul 17, 2017, 4:23 am
#1729
Join Date: Jan 2015
Location: North West UK
Programs: IHG Plat Visa IHG Plat Mastercard
Posts: 87
To let off a bit of steam, I emailed Stephen Hunt CEO and copied the email to customercare (sic). I attached the final response letter from creation dated 7 July, 14 weeks after the date of the initial complaint, which stated £150 compension had been credited to my premium account - I wish! the money was wrongly put into my closed white card account, not my black premium card account - and the long overdue 20,600 points were to hit my IHG rewards account with 3 working days - again, beyond the wit of Creation to do so.
I can't see how a reply even from these idiots can fail to admit they're crap! Its pretty black and white. Yes, the pun was very much intended......
I can't see how a reply even from these idiots can fail to admit they're crap! Its pretty black and white. Yes, the pun was very much intended......
£150 compensation going into my current account but the 20600 points still being chased up. I asked for an email confirming this which lo and behold arrived within 5 minutes of finishing the call. The email address is at bnpparibas. pf. co. uk.
Jul 17, 2017, 4:36 am
#1730
Join Date: Feb 2007
Location: North of the Highland line
Programs: BA Gold IHG Ambassador Spire Shangri La Diamond
Posts: 702
Such a shame he did not pick up on my email. Maybe he is aware now that they are messing around and they are trying to get a grip. Glad it is sorting out for you. Gives me some hope for my outcome.
Jul 17, 2017, 10:10 am
#1731
Join Date: Mar 2011
Location: UK
Programs: BA | VS | UA | DL
Posts: 270
A call from Complaints this morning at 0903 - a feat they couldn't manage all day Friday! Amazing what a cc email to the CEO Stephen Hunt can do :-) Forget the Ombudsman - after 8 weeks I should have emailed the CEO in the first place. I have done all the work anyway.
£150 compensation going into my current account but the 20600 points still being chased up. I asked for an email confirming this which lo and behold arrived within 5 minutes of finishing the call. The email address is at bnpparibas. pf. co. uk.
£150 compensation going into my current account but the 20600 points still being chased up. I asked for an email confirming this which lo and behold arrived within 5 minutes of finishing the call. The email address is at bnpparibas. pf. co. uk.
Jul 24, 2017, 11:39 pm
#1733
Join Date: Jan 2015
Location: North West UK
Programs: IHG Plat Visa IHG Plat Mastercard
Posts: 87
I have the creation black card. Getting points earned and into my IHG is going well. Cant fathom how they are supposed to be calculated and grateful if any gurus here can help. I thought it is:
4x £ for IHG hotels
4x £ for Intl spend
2x £ for the rest
But I cant see how they actually calculate it on the two months I have had it so far. I seem to be slightly up as a total, but cant get any of the individual numbers to add up!
4x £ for IHG hotels
4x £ for Intl spend
2x £ for the rest
But I cant see how they actually calculate it on the two months I have had it so far. I seem to be slightly up as a total, but cant get any of the individual numbers to add up!
Can I really get myself up for yet another battle with Creation? The ongoing one is nearly at an end. Compensation finally in bank account, but the missing IHG points (credited- apparently? - according to CEO's office on 19 July) are STILL missing.
Jul 25, 2017, 1:21 am
#1734
Join Date: Feb 2012
Programs: Priority Club
Posts: 110
Hi,
The answer I guess could be in the 116 pages of the thread somewhere, but for the first time I have qualified for the free night certificate (literally today) - I wondered if they send it out or does it at some point appear on my PC account. The points for last month have been transferred ok (probably).
Thanks
UKD
The answer I guess could be in the 116 pages of the thread somewhere, but for the first time I have qualified for the free night certificate (literally today) - I wondered if they send it out or does it at some point appear on my PC account. The points for last month have been transferred ok (probably).
Thanks
UKD
Jul 25, 2017, 1:38 am
#1735
FlyerTalk Evangelist
Join Date: Feb 2004
Location: London
Programs: BA, VS, HH, IHG, MB, MR
Posts: 26,871
Hi,
The answer I guess could be in the 116 pages of the thread somewhere, but for the first time I have qualified for the free night certificate (literally today) - I wondered if they send it out or does it at some point appear on my PC account. The points for last month have been transferred ok (probably).
Thanks
UKD
The answer I guess could be in the 116 pages of the thread somewhere, but for the first time I have qualified for the free night certificate (literally today) - I wondered if they send it out or does it at some point appear on my PC account. The points for last month have been transferred ok (probably).
Thanks
UKD
Jul 25, 2017, 2:06 am
#1736
Join Date: Feb 2012
Programs: Priority Club
Posts: 110
Jul 25, 2017, 2:10 am
#1737
Join Date: Nov 2011
Posts: 328
Jul 25, 2017, 2:33 am
#1738
Join Date: Jun 2005
Location: UK
Programs: BA S, VS S, SQ G, HH D, IHG D/A, Marriott G, Radisson G, Hertz PC
Posts: 3,945
I think we're all just finding out now as it's only been available for a year - I've certainly seen my points go across for this month, spend target has reset, but no statement yet generated - waiting to see if free night appears following that.
Jul 25, 2017, 2:36 am
#1739
Join Date: Feb 2012
Programs: Priority Club
Posts: 110
Jul 25, 2017, 3:23 am
#1740
Join Date: Jan 2007
Location: Somewhere in Europe
Posts: 3,362
It wouldn't surprise if it followed after the next statement.
http://www.headforpoints.com/2017/07...ight-question/