tangey

I have one BRG experience of the above. BRG accepted the claim (at a holdiay Inn), give me the night for free, but noted that I would have to pay the 2nd person supplement directly to the hotel, as its not included.

nacho

I got an e-mail from BRG dept confirming the free night. The e-mail looks different than the previous e-mails I received from them:

Please be informed that the Free Night is subject to the hotel’s regular cancellation policy as described below:

'A deposit for the entire stay is due at time of booking. Canceling your reservation or failing to arrive will result in forfeiture of your deposit. Taxes may apply.'

The fact is that if it's free, why should there be a deposit?

LegalEagle

As of this Friday morning, it appears that the First Night Free may be dead --changed to a 10% off the lower rate found. Will report further as investigation proceeds. But don't do what I just did --booked a non0refundable and then found that there may be a change in policy.

bsb21

Just checked on IHG.com and didn't see any changes.

BEAV

Yep, here's what I'm seeing on IHG.com



Best Price Guarantee
The Best Price Guarantee is our promise that the best hotel room prices for any InterContinental Hotels Group (IHG) property can be found directly on our Web sites. If you find a lower price on a competing Web site for the same hotel, type of accommodations and rate restrictions on the same date(s), we’ll not only match that lower price, we’ll give you your first night free. It's that simple.

LegalEagle

I think my first post sugesting the First Night Free is Dead is inocrrect. My basis was that on the PriorityClub.com website, under customer service a click on the Best Rate Guarantee listing on the left leads to the 10% language. But a check with the telephone service center indicates that it is still a first night free.

BEAV

No worries. It was, after all, a believeable rumor based on the way things have been going with this program....

torcross

Hi all,

New to this thread but would like a bit of advice please

I have found a rate for a UK hotel on the IHG site for an AP rate at £207.20 plus VAT making a total of £248.64 ( the amount shown on the IHG site is £207.20 as London hotels do not show the tax included)

I have found a rate on a 3rd party site for £236.00 (this price is non refundable and also includes all taxes with no breakdown shown but clearly states on the site inclusive price).

Do you think a BRG will be honoured

thanks for your help in advance

spankytoes

Whether the claim would be accepted and whether it would be honored are two totally different discussions. But, in your case, the answer is "no" to both.

mabramovich

Can't he phone up the BRG desk and wait on the line until they contact the other company and ask for a breakdown of before tax and after tax prices?

torcross

Obviously you know as little as me on the BRG. I took the advice from Mabromovich and booked a flexi rate then called the BRG claim number they advised I change my rate from flexi to AP (I did this on the phone) and this was then accepted.

To get the base rate from the 3rd party price they deducted the tax off the overall cost, when this price was lower than the AP (price shown for London hotels is without tax initially) on the IHG site the claim was accepted.

tangey

Ive just checked out from my first BRG booked room. Top experience with this property, crowne plaza,Northwood,Dublin airport.

This is a property that charges for a 2nd person, and as per the BRG T&C, this is charge is not covered by the BRG.

On checkin, was immediately made aware that room was set to comp, and that they had my status (Roy amb/ plat). Went on to say they had upgraded me from standard double to 4th floor executive room. On enquiring, confirmed that breakfast was included in the rate.

Got to the room, ( will do a separate review of the hotel), room is right across from exec lounge (didn't know hotel had one). Phoned to see if access was included, "of course sir, your room key will allow access"

On checkout, all that had to be paid was the dinner/drinks we had in the bar, and €6 parking, 2nd person breakfast (€18) was also comped.

Nice staff, greet result for the BRG

SunshineMouse

I have one urgent question. I have booked a advance purchase rate at an IHG hotel. IHG offer only a advance-purchase rate without breakfast for 150 Euro (Standard-room).

I have found it at a 3rd competion site for 100 Euro (Standard-room) but included breakfast, also as an advance-purchase rate.

Normally I think, it should not be a problem to get an BRG, but after apply for that I get the answer of IHG BRG:

"We are unable to compare this to the lower rate on the competing website since this comes with breakfast

"As per Terms and Conditions –

Packages Comparison. Room prices that include food or beverage items such as breakfast or dinner, entertainment items such as tickets to a show, and/or free local calls, parking or other bundled items will be considered as packages. These package or inclusive rates must be compared to prices with the same type of inclusive items.

Because the terms of the program were not met, your reservation did not qualify for the guarantee."

My questions:

Does they act correct? I understand this "Packages Comparison" only as an term if I book a package rate at IHG.com and want to compare it with an 3rd competition site without this benefits.

What do you think, any chance to protest? Do you have got an BRG for the same case?

Thanks for your support in advance

spankytoes

Grats?

cober6711

I managed to get a BRG at the IC Mark Hopkins because of a lower rate on Hotelopia.com

An easy way to find potential BRGs for IHG (and also Starwood) is to use hotelpricebot.com. This searches all of the sites.

Hotelopia.com, as well as DHR.com, getaroom.com, easyclicktravel.com, and Otel.com seem to yield the most successes.