Jul 8, 2013, 11:43 am
Last edit by: FLYGVA
Recent discussion (After January 01, 2016) could be found in this thread.
Most important points to consider for a valid BRG:
1. The comparison website MUST bill in the same currency as the hotel .
2. The cancellation terms must be equal or better, than the terms by the hotels.
3. The Website needs to provide INSTANT confirmation.
4. The room names should match, but if you can demonstrate, that the room is comparable, it will also work with discrepancies in the name.
5. The price difference has to be more than either USD 1 or 1% (whichever is higher).
5.b In regards to hotels located in australia and New Zealand the price difference must be greater than 3% .
Hotels for which you will get reimbursed:
(Note: There have been significant problems with getting full reimbursements from IHG, especially for reimbursements in other currencies than USD)
IC Istanbul ( BRG claim from the 17.05.2013/ "Technical Difficulties")
IC Frankfurt ( BRG claim from the 20.08.2013/ "Technical Difficulties")
Link to the Terms and Conditions : https://www.ihg.com/hotels/us/en/cus...rms-conditions
Most important points to consider for a valid BRG:
1. The comparison website MUST bill in the same currency as the hotel .
2. The cancellation terms must be equal or better, than the terms by the hotels.
3. The Website needs to provide INSTANT confirmation.
4. The room names should match, but if you can demonstrate, that the room is comparable, it will also work with discrepancies in the name.
5. The price difference has to be more than either USD 1 or 1% (whichever is higher).
5.b In regards to hotels located in australia and New Zealand the price difference must be greater than 3% .
Hotels for which you will get reimbursed:
(Note: There have been significant problems with getting full reimbursements from IHG, especially for reimbursements in other currencies than USD)
IC Istanbul ( BRG claim from the 17.05.2013/ "Technical Difficulties")
IC Frankfurt ( BRG claim from the 20.08.2013/ "Technical Difficulties")
Link to the Terms and Conditions : https://www.ihg.com/hotels/us/en/cus...rms-conditions
New IHG Best Rate Guarantee - Discussion & Feedback
Nov 22, 2011, 12:56 pm
#887
Join Date: Aug 2005
Programs: UA*G(1K), PC Diamond Amb, Marriott Titanium, Accor Platinum
Posts: 4,670
HTB.
Nov 22, 2011, 6:09 pm
#888
Join Date: Nov 2010
Posts: 496
Contact BBB and your state attorney general. IHG's "strongest best rate guarantee in the industry" is deceptive advertizing at best. The "no currency conversion" clause in the fine print is not imposed by any of IHG's competitors, which in an important aspect makes IHG's guarantee the worst in the industry.
I understand that their claim is quite deceptive from our point of view, but we have no way to complain legally.
(Disclaimer: I am not a legal professional. No part of my comments is legal advice.)
Nov 22, 2011, 6:19 pm
#889
Join Date: Nov 2010
Posts: 496
Let's think in the other way. If the lower rates on competitors are very readily available everywhere, IHG will withdraw the BRG. The difficulty in finding lower rates makes the scheme sustainable.
Nov 22, 2011, 9:53 pm
#890
Join Date: Nov 2011
Posts: 27
check this site
I have been sending BRG claims and I always get a free night.
Nov 22, 2011, 10:02 pm
#891
Join Date: Nov 2011
Posts: 27
I had booked the Venetian in Las Vegas, found a better rate and sent in a BRG request. It was denied. The competing web site shows all rooms as "Standard Room". The room I booked at Venetian was a King Suite. When I got the denial, I emailed the BRG people back and explained that the Venetian has no Standard rooms, and that they are all suites. It didn't matter, still denied. I cancelled the reservation. Never had this kind of issue with Marriott or Hyatt BRG.
Nov 22, 2011, 10:09 pm
#893
Join Date: Nov 2011
Posts: 27
You have to be careful with this, even if your wife is on the 2nd reservation, once the hotel caught you, you will be block-listed. You also need to present a government id upon checking. So be aware of having multiple reservations and you as the second guest.
Nov 22, 2011, 10:12 pm
#894
Join Date: Nov 2011
Posts: 27
IHG BPG Hotline is CLOSED during Thanksgiving!
Its Thanksgiving!!!
BPG hotline is closed for the Holiday until Sunday!!!!
:-::-::-:
BPG hotline is closed for the Holiday until Sunday!!!!
:-::-::-:
Nov 22, 2011, 11:21 pm
#895
FlyerTalk Evangelist
Join Date: Aug 2000
Location: London
Programs: Hilton, IHG - BA, GA, LH, QR, SV, TK
Posts: 17,008
Nov 23, 2011, 2:56 am
#896
FlyerTalk Evangelist
Join Date: Aug 2010
Location: CPH
Programs: UAMP S, TK M&S E (*G), Marriott LTP, IHG P, SK EBG
Posts: 11,082
I've managed to score a BRG with an IC in Tokyo.
Now, has anyone managed to have their partner make another claim for the next night -- and stay without the hotel getting upset? The IC in Tokyo is rather small and I remember that they recognized me each time I entered or left...
HTB.
Now, has anyone managed to have their partner make another claim for the next night -- and stay without the hotel getting upset? The IC in Tokyo is rather small and I remember that they recognized me each time I entered or left...
HTB.
I will definitely not tell them that I'll return the next day. Check out as usual and check back in again later in the day.
Nov 23, 2011, 5:29 am
#897
Join Date: Feb 2006
Location: Sydney, Australia
Programs: QR/AC Gold, VA Silver, IHG Plat, Bonvoy Gold
Posts: 1,581
I tried to do a BRG claim for CP LAX on Sunday on their online form. I still have not heard anything from them even today. Is this normal? Should I call them to check?
Nov 23, 2011, 11:58 am
#898
Company Representative - InterContinental Hotels
Join Date: May 2011
Location: Salt Lake City Utah
Programs: IHG Rewards Club
Posts: 166
Nov 23, 2011, 5:02 pm
#899
Join Date: Nov 2007
Programs: LH*G, FB*G, IC *free minibar*, SLH, RC 5C-Club, LHW, and a lot of others
Posts: 536
Originally Posted by spankytoes
Tom-Schmidtt:
Wow...
Then you might be interested in my email...
Greetings from IHG’s Best Price Guarantee Support Desk. Please accept our apologies, but due to some technical difficulty, we were unable to adjust your reservation to reflect your free night on 13 APRIL 2012 at the InterContinental De La Ville Roma..
.
In order to fulfill the BPG promise of providing the first night free for reservation number xxxxxx we will reimburse the amount you paid via check which you can expect to receive in 4 - 6 weeks. Please provide us your complete mailing address where you would like your check to be sent. Again, please accept our apologies for any inconvenience that this may cause you.
I'm the person keeping you from the penthouse that night and got the same email. I made my booking and claim on 9/28/11.
At least you got offered a discount
__________________________________________________ _________________
We have two BRG's for the Penthouse on the same night?
WOW! True FT spirit!
Tom-Schmidtt:
Wow...
Then you might be interested in my email...
Greetings from IHG’s Best Price Guarantee Support Desk. Please accept our apologies, but due to some technical difficulty, we were unable to adjust your reservation to reflect your free night on 13 APRIL 2012 at the InterContinental De La Ville Roma..
.
In order to fulfill the BPG promise of providing the first night free for reservation number xxxxxx we will reimburse the amount you paid via check which you can expect to receive in 4 - 6 weeks. Please provide us your complete mailing address where you would like your check to be sent. Again, please accept our apologies for any inconvenience that this may cause you.
I'm the person keeping you from the penthouse that night and got the same email. I made my booking and claim on 9/28/11.
At least you got offered a discount
__________________________________________________ _________________
We have two BRG's for the Penthouse on the same night?
WOW! True FT spirit!
Hahaha how cool is that...I also got the Penthouse for 13.4.
... so the technical difficulties are due to the fact that they had more than their 2 Penthouses given away lolSo, bsb21, wanna take the red or the blue penthouse?
Nov 23, 2011, 5:37 pm
#900
Join Date: Sep 2010
Programs: AZ FA+, A3 G, AB G | IHG RA, HGP D, FPC P, Accor P, BW D, HH D, Eleva, GHA P, 1862 Voyager
Posts: 1,852
^ Wow, awesome! congrats guys!!
Last edited by lsed; Nov 23, 2011 at 6:03 pm