Originally Posted by
kaka
dont say you're ambassador. no reason to. adding it later will still get you those benefits. is your 20000 rate flexible? if not you dont have to compare with a flexible rate. if it is just tell the agent you're a member and if you book it it's a flex rate (make sure you call and not use the online form. it's give you much faster response and you can "bargain" with the agent if sth goes wrong)... dont hang up until it's settled. tell the person you can wait on hold while he/she checks with the hotel or whatever.
I have one BRG experience of the above. BRG accepted the claim (at a holdiay Inn), give me the night for free, but noted that I would have to pay the 2nd person supplement directly to the hotel, as its not included.