Jul 8, 2013, 11:43 am
Last edit by: FLYGVA
Recent discussion (After January 01, 2016) could be found in this thread.
Most important points to consider for a valid BRG:
1. The comparison website MUST bill in the same currency as the hotel .
2. The cancellation terms must be equal or better, than the terms by the hotels.
3. The Website needs to provide INSTANT confirmation.
4. The room names should match, but if you can demonstrate, that the room is comparable, it will also work with discrepancies in the name.
5. The price difference has to be more than either USD 1 or 1% (whichever is higher).
5.b In regards to hotels located in australia and New Zealand the price difference must be greater than 3% .
Hotels for which you will get reimbursed:
(Note: There have been significant problems with getting full reimbursements from IHG, especially for reimbursements in other currencies than USD)
IC Istanbul ( BRG claim from the 17.05.2013/ "Technical Difficulties")
IC Frankfurt ( BRG claim from the 20.08.2013/ "Technical Difficulties")
Link to the Terms and Conditions : https://www.ihg.com/hotels/us/en/cus...rms-conditions
Most important points to consider for a valid BRG:
1. The comparison website MUST bill in the same currency as the hotel .
2. The cancellation terms must be equal or better, than the terms by the hotels.
3. The Website needs to provide INSTANT confirmation.
4. The room names should match, but if you can demonstrate, that the room is comparable, it will also work with discrepancies in the name.
5. The price difference has to be more than either USD 1 or 1% (whichever is higher).
5.b In regards to hotels located in australia and New Zealand the price difference must be greater than 3% .
Hotels for which you will get reimbursed:
(Note: There have been significant problems with getting full reimbursements from IHG, especially for reimbursements in other currencies than USD)
IC Istanbul ( BRG claim from the 17.05.2013/ "Technical Difficulties")
IC Frankfurt ( BRG claim from the 20.08.2013/ "Technical Difficulties")
Link to the Terms and Conditions : https://www.ihg.com/hotels/us/en/cus...rms-conditions
New IHG Best Rate Guarantee - Discussion & Feedback
May 24, 2015, 9:09 am
#6841
Join Date: Feb 2006
Location: ORF
Programs: UA Silver, MR titanium
Posts: 2,020
So I submitted a claim online on Friday for one night stay, didnt hear anything, submitted another claim Saturday, still nothing, is it normal not to hear back after 48 hours? I have only did one other claim but did it on the phone, should I call and submit a claim or can I even do one on the phone?
May 24, 2015, 11:34 am
#6842
Join Date: Mar 2015
Location: Belgium
Programs: Gold Star Alliance,IHG Spire Ambassador, Starwood, Hilton Honor Diamond, Silver Accor, Diamond Hyatt
Posts: 68
There is no more the phone line for Best Price Guarantee.
You can only provide a claim online using the form on the website.
Right now the answer is quite fast. It was +- 2-4hours on Friday.
Maybe cancel your booking and do a new one with a other claim.
Check your spam just in case...
You can only provide a claim online using the form on the website.
Right now the answer is quite fast. It was +- 2-4hours on Friday.
Maybe cancel your booking and do a new one with a other claim.
Check your spam just in case...
May 25, 2015, 3:43 am
#6843
FlyerTalk Evangelist
Join Date: Mar 2005
Location: 60137
Posts: 10,498
So I submitted a claim online on Friday for one night stay, didnt hear anything, submitted another claim Saturday, still nothing, is it normal not to hear back after 48 hours? I have only did one other claim but did it on the phone, should I call and submit a claim or can I even do one on the phone?
I immediately canceled the res.
NB It was v easy getting the BRG for the Venetian (Vegas) 90 days ago.
May 26, 2015, 7:07 am
#6844
Join Date: Feb 2006
Location: ORF
Programs: UA Silver, MR titanium
Posts: 2,020
Nada @ T+48 hours. Sent inquiry to [email protected]. Got quick reply: we don't see any claims for the email you used to contact us; on closer examination we found your claim and are denying it for the following (bogus) reasons.
I immediately canceled the res.
NB It was v easy getting the BRG for the Venetian (Vegas) 90 days ago.
I immediately canceled the res.
NB It was v easy getting the BRG for the Venetian (Vegas) 90 days ago.
So should I get an email after submitting a brg claim form?
May 26, 2015, 5:46 pm
#6845
Original Member, Moderator: Hotel Deals and MilesBuzz
Join Date: May 1998
Location: Washington, DC
Posts: 14,257
I submitted a BRG (and I'm experienced enough to know with 100% certainty it was valid) and here it is over 48 hours later and no response.
The lower competitor rate is no longer posted and Holiday Inn's rate has dropped. So, at this point I figured it ain't happening. I'll cancel the rez and go with a Hilton property instead.
Update 3 hours later after emailing an inquiry:
Thank you for contacting IHG’s Best Price Guarantee Support Desk. We appreciate the opportunity to assist you with this matter.
We apologize but we did a thorough search in our database regarding the claim that you submitted to us. However, we have not received an online form in reference to your reservation. Nevertheless, we still checked your booking under confirmation number 68131513 but unfortunately, this is already beyond 24 hours reservation and we can no longer proceed with our verification process,
Should you need further assistance or questions regarding the specific terms and conditions of the program you may visit http://www.ihg.com/bestprice
Best regards,
Paula O
Best Price Guarantee Helpdesk
IHG
The lower competitor rate is no longer posted and Holiday Inn's rate has dropped. So, at this point I figured it ain't happening. I'll cancel the rez and go with a Hilton property instead.
Update 3 hours later after emailing an inquiry:
Thank you for contacting IHG’s Best Price Guarantee Support Desk. We appreciate the opportunity to assist you with this matter.
We apologize but we did a thorough search in our database regarding the claim that you submitted to us. However, we have not received an online form in reference to your reservation. Nevertheless, we still checked your booking under confirmation number 68131513 but unfortunately, this is already beyond 24 hours reservation and we can no longer proceed with our verification process,
Should you need further assistance or questions regarding the specific terms and conditions of the program you may visit http://www.ihg.com/bestprice
Best regards,
Paula O
Best Price Guarantee Helpdesk
IHG
Last edited by MileageAddict; May 26, 2015 at 9:05 pm
May 27, 2015, 12:25 am
#6846
Join Date: Sep 2012
Location: Amsterdam, Asia, UK
Programs: IHG RA (Spire), HH Diamond, MR Platinum, SQ Gold, KLM Gold, BAEC Gold
Posts: 5,072
I submitted a BRG (and I'm experienced enough to know with 100% certainty it was valid) and here it is over 48 hours later and no response.
The lower competitor rate is no longer posted and Holiday Inn's rate has dropped. So, at this point I figured it ain't happening. I'll cancel the rez and go with a Hilton property instead.
Update 3 hours later after emailing an inquiry:
Thank you for contacting IHG’s Best Price Guarantee Support Desk. We appreciate the opportunity to assist you with this matter.
We apologize but we did a thorough search in our database regarding the claim that you submitted to us. However, we have not received an online form in reference to your reservation. Nevertheless, we still checked your booking under confirmation number xxxxxxxxxx but unfortunately, this is already beyond 24 hours reservation and we can no longer proceed with our verification process,
Should you need further assistance or questions regarding the specific terms and conditions of the program you may visit http://www.ihg.com/bestprice
Best regards,
Paula O
Best Price Guarantee Helpdesk
IHG
The lower competitor rate is no longer posted and Holiday Inn's rate has dropped. So, at this point I figured it ain't happening. I'll cancel the rez and go with a Hilton property instead.
Update 3 hours later after emailing an inquiry:
Thank you for contacting IHG’s Best Price Guarantee Support Desk. We appreciate the opportunity to assist you with this matter.
We apologize but we did a thorough search in our database regarding the claim that you submitted to us. However, we have not received an online form in reference to your reservation. Nevertheless, we still checked your booking under confirmation number xxxxxxxxxx but unfortunately, this is already beyond 24 hours reservation and we can no longer proceed with our verification process,
Should you need further assistance or questions regarding the specific terms and conditions of the program you may visit http://www.ihg.com/bestprice
Best regards,
Paula O
Best Price Guarantee Helpdesk
IHG
May 27, 2015, 12:45 am
#6847
Join Date: Nov 2009
Posts: 827
Update 3 hours later after emailing an inquiry:
Thank you for contacting IHG’s Best Price Guarantee Support Desk. We appreciate the opportunity to assist you with this matter.
We apologize but we did a thorough search in our database regarding the claim that you submitted to us. However, we have not received an online form in reference to your reservation. Nevertheless, we still checked your booking under confirmation number ******** but unfortunately, this is already beyond 24 hours reservation and we can no longer proceed with our verification process,
Should you need further assistance or questions regarding the specific terms and conditions of the program you may visit http://www.ihg.com/bestprice
Best regards,
Paula O
Best Price Guarantee Helpdesk
IHG
I've had this happen MANY times, and it's absolutely inexcusable, and yet it's hard to fight it unless I video record myself submitting the form and sending that to them as proof. What company actually constantly and continually loses e-mails?!
Whomever manages that department seriously needs to either be fired or demoted...it seems their team is losing e-mails left and right.
May 27, 2015, 1:38 am
#6848
Join Date: Mar 2005
Location: Land NL-1421; Air 1A/8C
Programs: Discretely with AA-G AFFB-C2 UA-EP LHLX-S HH-D
Posts: 289
I've had this happen MANY times, and it's absolutely inexcusable, and yet it's hard to fight it unless I video record myself submitting the form and sending that to them as proof. What company actually constantly and continually loses e-mails?!
Whomever manages that department seriously needs to either be fired or demoted...it seems their team is losing e-mails left and right.
Whomever manages that department seriously needs to either be fired or demoted...it seems their team is losing e-mails left and right.
Unfortunately, whether it is for Norton, a digital services company, or for IHG, a hospitality opportunist, or Accor, an enigma, the operation of a customer service centre/center is not at all one of these strong points.
May 27, 2015, 3:01 am
#6849
Join Date: Feb 2013
Location: N/A
Programs: 100m swimming certificate level 5
Posts: 1,456
so having looked at the comments recently I thought I would give it a go as I have a few nights planned this weekend. Again for me working as clockwork - even having used a site that I don't normally use (bit ambiguous terms etc). Response in 40 minutes, and only 1 claim sent it. Surprisingly also a new agent who's name I don't recognise ( I recognise a lot of them)
May 27, 2015, 3:37 am
#6850
FlyerTalk Evangelist
Join Date: Aug 2010
Location: CPH
Programs: UAMP S, TK M&S E (*G), Marriott LTP, IHG P, SK EBG
Posts: 11,095
Personally I wouldn't wait that long before contacting them - several things can happen:
1. They were in the process to contact the hotel to remove the lower rate you found;
2. The really lost your email;
3. They want to put you on hold, if it's more than 24 hours, then you'll need to re-file again, by then they have removed the lower rate.
I contact them if I don't hear from them after 16 hours or so, if I still don't hear from them I'll send in another claim. Another reason not to use prepaid rate!
1. They were in the process to contact the hotel to remove the lower rate you found;
2. The really lost your email;
3. They want to put you on hold, if it's more than 24 hours, then you'll need to re-file again, by then they have removed the lower rate.
I contact them if I don't hear from them after 16 hours or so, if I still don't hear from them I'll send in another claim. Another reason not to use prepaid rate!
May 27, 2015, 3:43 am
#6851
Original Member, Moderator: Hotel Deals and MilesBuzz
Join Date: May 1998
Location: Washington, DC
Posts: 14,257
The real rez was promptly cancelled anyway.
May 27, 2015, 3:45 am
#6852
Original Member, Moderator: Hotel Deals and MilesBuzz
Join Date: May 1998
Location: Washington, DC
Posts: 14,257
Personally I wouldn't wait that long before contacting them - several things can happen:
1. They were in the process to contact the hotel to remove the lower rate you found;
2. The really lost your email;
3. They want to put you on hold, if it's more than 24 hours, then you'll need to re-file again, by then they have removed the lower rate.
I contact them if I don't hear from them after 16 hours or so, if I still don't hear from them I'll send in another claim. Another reason not to use prepaid rate!
1. They were in the process to contact the hotel to remove the lower rate you found;
2. The really lost your email;
3. They want to put you on hold, if it's more than 24 hours, then you'll need to re-file again, by then they have removed the lower rate.
I contact them if I don't hear from them after 16 hours or so, if I still don't hear from them I'll send in another claim. Another reason not to use prepaid rate!
May 27, 2015, 10:04 pm
#6853
Join Date: May 2008
Location: BOS/SIN
Programs: SQ
Posts: 2,704
Does anyone know of a website that generally matches IHGs 'cancel by' times?
I keep finding a whole bunch of them that have cancellation until day of arrival but none with the by 6pm listed on IHG.com.
I keep finding a whole bunch of them that have cancellation until day of arrival but none with the by 6pm listed on IHG.com.
May 28, 2015, 7:19 am
#6854
Join Date: Aug 2009
Posts: 116
I submitted a BRG (and I'm experienced enough to know with 100% certainty it was valid) and here it is over 48 hours later and no response.
The lower competitor rate is no longer posted and Holiday Inn's rate has dropped. So, at this point I figured it ain't happening. I'll cancel the rez and go with a Hilton property instead.
Update 3 hours later after emailing an inquiry:
Thank you for contacting IHG’s Best Price Guarantee Support Desk. We appreciate the opportunity to assist you with this matter.
We apologize but we did a thorough search in our database regarding the claim that you submitted to us. However, we have not received an online form in reference to your reservation. Nevertheless, we still checked your booking under confirmation number 68131513 but unfortunately, this is already beyond 24 hours reservation and we can no longer proceed with our verification process,
Should you need further assistance or questions regarding the specific terms and conditions of the program you may visit http://www.ihg.com/bestprice
Best regards,
Paula O
Best Price Guarantee Helpdesk
IHG
The lower competitor rate is no longer posted and Holiday Inn's rate has dropped. So, at this point I figured it ain't happening. I'll cancel the rez and go with a Hilton property instead.
Update 3 hours later after emailing an inquiry:
Thank you for contacting IHG’s Best Price Guarantee Support Desk. We appreciate the opportunity to assist you with this matter.
We apologize but we did a thorough search in our database regarding the claim that you submitted to us. However, we have not received an online form in reference to your reservation. Nevertheless, we still checked your booking under confirmation number 68131513 but unfortunately, this is already beyond 24 hours reservation and we can no longer proceed with our verification process,
Should you need further assistance or questions regarding the specific terms and conditions of the program you may visit http://www.ihg.com/bestprice
Best regards,
Paula O
Best Price Guarantee Helpdesk
IHG
One thing I did recently after getting denied by IHG and emailing back and forth with them was to cancel my reservation and make a new reservation WITHOUT my IHG Rewards number, using a nickname (Mike instead of Michael etc), and using my business address instead of my registered IHG address. I got an approval fairly quickly
Make sure your address is one that you can receive checks at in case IHG needs to reimburse your stay.
May 28, 2015, 8:15 am
#6855
Join Date: Feb 2013
Location: N/A
Programs: 100m swimming certificate level 5
Posts: 1,456
One thing I did recently after getting denied by IHG and emailing back and forth with them was to cancel my reservation and make a new reservation WITHOUT my IHG Rewards number, using a nickname (Mike instead of Michael etc), and using my business address instead of my registered IHG address. I got an approval fairly quickly Make sure your address is one that you can receive checks at in case IHG needs to reimburse your stay.
Make sure your address is one that you can receive checks at in case IHG needs to reimburse your stay.