Jul 8, 2013, 11:43 am
Last edit by: FLYGVA
Recent discussion (After January 01, 2016) could be found in this thread.
Most important points to consider for a valid BRG:
1. The comparison website MUST bill in the same currency as the hotel .
2. The cancellation terms must be equal or better, than the terms by the hotels.
3. The Website needs to provide INSTANT confirmation.
4. The room names should match, but if you can demonstrate, that the room is comparable, it will also work with discrepancies in the name.
5. The price difference has to be more than either USD 1 or 1% (whichever is higher).
5.b In regards to hotels located in australia and New Zealand the price difference must be greater than 3% .
Hotels for which you will get reimbursed:
(Note: There have been significant problems with getting full reimbursements from IHG, especially for reimbursements in other currencies than USD)
IC Istanbul ( BRG claim from the 17.05.2013/ "Technical Difficulties")
IC Frankfurt ( BRG claim from the 20.08.2013/ "Technical Difficulties")
Link to the Terms and Conditions : https://www.ihg.com/hotels/us/en/cus...rms-conditions
Most important points to consider for a valid BRG:
1. The comparison website MUST bill in the same currency as the hotel .
2. The cancellation terms must be equal or better, than the terms by the hotels.
3. The Website needs to provide INSTANT confirmation.
4. The room names should match, but if you can demonstrate, that the room is comparable, it will also work with discrepancies in the name.
5. The price difference has to be more than either USD 1 or 1% (whichever is higher).
5.b In regards to hotels located in australia and New Zealand the price difference must be greater than 3% .
Hotels for which you will get reimbursed:
(Note: There have been significant problems with getting full reimbursements from IHG, especially for reimbursements in other currencies than USD)
IC Istanbul ( BRG claim from the 17.05.2013/ "Technical Difficulties")
IC Frankfurt ( BRG claim from the 20.08.2013/ "Technical Difficulties")
Link to the Terms and Conditions : https://www.ihg.com/hotels/us/en/cus...rms-conditions
New IHG Best Rate Guarantee - Discussion & Feedback
Jul 8, 2015, 2:34 am
#6931
Join Date: Nov 2013
Posts: 211
Since i started accepting bank transfers from them, i've been receiving the money between 3 and 6 weeks after check out.
Jul 8, 2015, 6:31 am
#6932
Join Date: Jul 2014
Posts: 11
Has anyone had or seen any success with BRG's for the United Arab Emirates? (Dubai/Abu Dhabi). I've been looking with no good leads yet. Any help would be greatly appreciated!
Jul 8, 2015, 6:40 am
#6933
Join Date: Sep 2009
Programs: SPG Plat, AE*E, Hyatt Diamond, AAdv, BA Exec
Posts: 257
Need your help! I have been trying unsuccessfully to get a brg approved for interco dublin. The rate shown on us websites is 30eur (after us-eur conversion) lower than ihg. I even tried sending them venere website in eur but they did not accept it. Is there another website that will clearly show the rates I am seeing in eur. This is for May 20.
Jul 9, 2015, 10:43 pm
#6934
Moderator, Hertz; FlyerTalk Evangelist
Join Date: Nov 2005
Location: KRK
Programs: UA 1MM, BA GGL, Hyatt Glob, Hilton Diamond and others
Posts: 12,690
Jul 10, 2015, 12:28 am
#6935
Join Date: Aug 2013
Posts: 42
This was regarding fund transfers though.
Jul 10, 2015, 12:29 am
#6936
Join Date: Aug 2013
Posts: 42
double post - sorry
Last edited by KiFly; Jul 10, 2015 at 12:30 am Reason: double post
Jul 11, 2015, 5:04 pm
#6937
Join Date: Mar 2015
Location: Belgium
Programs: Gold Star Alliance,IHG Spire Ambassador, Starwood, Hilton Honor Diamond, Silver Accor, Diamond Hyatt
Posts: 68
Hello everybody,
Does anyone had an approved BRG claim for two rooms ?
Do they give for free the first night if in the reservation you book 2 rooms for 4 adults in total ?
Thank you for your answer
Does anyone had an approved BRG claim for two rooms ?
Do they give for free the first night if in the reservation you book 2 rooms for 4 adults in total ?
Thank you for your answer
Jul 11, 2015, 5:42 pm
#6938
Join Date: Nov 2013
Posts: 211
If you all live in the same house then no as its 1 per household. If you don't, then get the others to book a room in their name and claim at the same time.
Jul 14, 2015, 12:54 am
#6939
Join Date: Sep 2009
Location: PDX
Programs: DL Diamond, Marriott Lifetime Titanium, UA Silver Premier, IHG Platinum
Posts: 125
Hello,
I'm new to IHG and recently filed a claim for The Palazzo for a one night stay. The claim was approved but the message in the email was that the hotel will update my reservation. How long does this take? My stay is for the 23rd of this month.
I'm new to IHG and recently filed a claim for The Palazzo for a one night stay. The claim was approved but the message in the email was that the hotel will update my reservation. How long does this take? My stay is for the 23rd of this month.
Jul 14, 2015, 9:58 am
#6940
Join Date: Sep 2007
Programs: Yorkshire Coastliner
Posts: 1,278
Looks like this clause in the T&C is now being disregarded in any claim.
At all IHG hotels globally, pre-paid rates on non-IHG sites will be compared with the IHG hotel's lowest available rate on IHG websites.
At all IHG hotels globally, pre-paid rates on non-IHG sites will be compared with the IHG hotel's lowest available rate on IHG websites.
Jul 14, 2015, 2:09 pm
#6941
Join Date: May 2004
Location: DAY
Posts: 513
I just had one approved yesterday where the lowest available rate was Best Flexible and I compared to a non-refundable rate.
Jul 14, 2015, 2:47 pm
#6942
Join Date: Feb 2013
Location: N/A
Programs: 100m swimming certificate level 5
Posts: 1,456
Jul 15, 2015, 2:20 am
#6943
Join Date: Mar 2015
Location: Belgium
Programs: Gold Star Alliance,IHG Spire Ambassador, Starwood, Hilton Honor Diamond, Silver Accor, Diamond Hyatt
Posts: 68
This is the same for me at IC Dusseldorf. 1-2 months ago I was able to compare the best available rate (flexible) to a prepaid but now they reject the claim for same reason. I ask for a manager and the answer is :
We understand that you have enjoyed a valid claim with the same scenario before. However, Best Price Guarantee continues to improve and cannot use previous valid claim to verify a current claim.
It is our great regret to inform you that your claim remain invalid due to different cancellation policy.
I don't know if it is only for this hotel or all IC.
Because CP and HI I got no problem. I was thinking about a restriction only to me.
Jul 15, 2015, 1:30 pm
#6945
Join Date: Apr 2013
Posts: 1,443
I have had a BPG room there several times. It might take a while before you get feedback, but do not worry. They will get back to you. Sometimes even after your stay.