Jul 8, 2013, 11:43 am
Last edit by: FLYGVA
Recent discussion (After January 01, 2016) could be found in this thread.
Most important points to consider for a valid BRG:
1. The comparison website MUST bill in the same currency as the hotel .
2. The cancellation terms must be equal or better, than the terms by the hotels.
3. The Website needs to provide INSTANT confirmation.
4. The room names should match, but if you can demonstrate, that the room is comparable, it will also work with discrepancies in the name.
5. The price difference has to be more than either USD 1 or 1% (whichever is higher).
5.b In regards to hotels located in australia and New Zealand the price difference must be greater than 3% .
Hotels for which you will get reimbursed:
(Note: There have been significant problems with getting full reimbursements from IHG, especially for reimbursements in other currencies than USD)
IC Istanbul ( BRG claim from the 17.05.2013/ "Technical Difficulties")
IC Frankfurt ( BRG claim from the 20.08.2013/ "Technical Difficulties")
Link to the Terms and Conditions : https://www.ihg.com/hotels/us/en/cus...rms-conditions
Most important points to consider for a valid BRG:
1. The comparison website MUST bill in the same currency as the hotel .
2. The cancellation terms must be equal or better, than the terms by the hotels.
3. The Website needs to provide INSTANT confirmation.
4. The room names should match, but if you can demonstrate, that the room is comparable, it will also work with discrepancies in the name.
5. The price difference has to be more than either USD 1 or 1% (whichever is higher).
5.b In regards to hotels located in australia and New Zealand the price difference must be greater than 3% .
Hotels for which you will get reimbursed:
(Note: There have been significant problems with getting full reimbursements from IHG, especially for reimbursements in other currencies than USD)
IC Istanbul ( BRG claim from the 17.05.2013/ "Technical Difficulties")
IC Frankfurt ( BRG claim from the 20.08.2013/ "Technical Difficulties")
Link to the Terms and Conditions : https://www.ihg.com/hotels/us/en/cus...rms-conditions
New IHG Best Rate Guarantee - Discussion & Feedback
Aug 12, 2015, 5:22 pm
#6991
Join Date: Feb 2013
Location: N/A
Programs: 100m swimming certificate level 5
Posts: 1,456
Aug 15, 2015, 11:26 am
#6992
Join Date: Mar 2011
Location: Tyrone,EU
Programs: Avios Hunter
Posts: 2,811
My post was mostly to add a data point to the response time from the BRG dept. I understood the BRG was likely to be declined, and should be by the rules.
You are correct, I haven't looked for a BRG for a while. I do recall previously some flex BRGs being accepted (when they should be delcined) even when the cut-off time was not as favourable as IHG's own time.
You are correct, I haven't looked for a BRG for a while. I do recall previously some flex BRGs being accepted (when they should be delcined) even when the cut-off time was not as favourable as IHG's own time.
Last edited by tangey; Aug 15, 2015 at 11:42 am
Aug 15, 2015, 11:41 am
#6993
Join Date: Feb 2013
Location: N/A
Programs: 100m swimming certificate level 5
Posts: 1,456
My post was mostly to add a data point to the response time from the BRG dept. I understood the BRG was likely to be declined, and should be by the rules.
You are correct, I haven't looked for a BRG for a while. I do recall previously some flex BRGs being accepted even when the cut-off time was not as favourable as IHG's own time.
You are correct, I haven't looked for a BRG for a while. I do recall previously some flex BRGs being accepted even when the cut-off time was not as favourable as IHG's own time.
Aug 15, 2015, 5:30 pm
#6994
Join Date: Jan 2006
Location: In the air
Programs: Occasional RTW club
Posts: 6,924
Aug 17, 2015, 5:43 am
#6995
Join Date: Jun 2011
Programs: TK Elite, BA Gold, Skyteam Elite Plus, IHG Spire AMB, HHonors Diamond
Posts: 162
Does anybody have claimed a single room (as ambassador) and arrived as couple? Got any Problems ??
(the room on IHG is for max 3 persons, breakfast up to 2 persons) ... think it should be possible...?
(the room on IHG is for max 3 persons, breakfast up to 2 persons) ... think it should be possible...?
Last edited by Marco159; Aug 17, 2015 at 6:27 am
Aug 17, 2015, 5:45 am
#6996
Join Date: Jun 2015
Programs: Finnair Plus Gold(OWS), IHG Gold(Plat Ambassador soon maybe), Accor Platinum, Hilton HHonors Diamond
Posts: 55
Sorry my n00bness but where I could start searching for BRG opportunities in Thailand?(cancellable reservations just in case, can travel anytime of the year)
Guess would need a site that charges in THB (Thai Baht)? Or is it enough to have it shown on THB on the other site or convert the total to Eur on IHG site?
Or is this total waste of time as the time intervals for reservation cancellations are different nowadays on all sites (and would get denied based on that even when all other conditions are the same)?
Guess would need a site that charges in THB (Thai Baht)? Or is it enough to have it shown on THB on the other site or convert the total to Eur on IHG site?
Or is this total waste of time as the time intervals for reservation cancellations are different nowadays on all sites (and would get denied based on that even when all other conditions are the same)?
Aug 17, 2015, 3:33 pm
#6997
Join Date: Apr 2004
Location: YVR
Programs: AC SE, UA PLAT, EK GOLD, Hilton Diamond
Posts: 438
This is a first?
So, made a booking at Holiday Inn Dusseldorf Airport for 3 nights in October. Found a better rate at another site, went for BRG. At first denied, because they claimed the hotel wasn't availble on that particular site, which was incorrect. I replied and told them to pay more attention, and so second time round, they confirmed BRG and gave me one night free, and the other two at a lower rate--almost $200 savings!
Great, but then the next day, my reservation is cancelled. I write back to BRG folks and they have no clue. I call in and get a US based agent who says the hotel itself decided to cancel the reservation, but they don't know why. Agent emailed hotel and said wait 48 hrs, but also said that the individual hotels aren't allowed to do that.
Any experience with this?
Great, but then the next day, my reservation is cancelled. I write back to BRG folks and they have no clue. I call in and get a US based agent who says the hotel itself decided to cancel the reservation, but they don't know why. Agent emailed hotel and said wait 48 hrs, but also said that the individual hotels aren't allowed to do that.
Any experience with this?
Aug 18, 2015, 10:35 am
#6999
Join Date: Apr 2007
Posts: 1,857
Ok, so I've got what appears to be a fairly straightforward BRG lined up. I'm just a little hesitant because I've only does this once, several years ago, and this is a non-refundable rate.
Holiday Inn in the US. $104 on ihg.com, $85 on hotels.com, expedia, hotwire, and a few more (prices include taxes & fees). This price difference has existed for more than 24 hours. "Book Early & Save - Advance Purchase" rate on IHG, "Non-refundable rate" on the other sites. "1 KING BED EXECUTIVE NONSMOKING" on IHG, "Executive, One King Bed, Non-Smoking" on the other sites. Looking to do a legitimate one-night stay (only in town for one night).
It's not where I'd choose to stay if I was paying cash, but for free, and with my next best option being more than 3x as much as their quoted price, I'm tempted to try it. Is there any reason I (as an admitted noob) should skip this one? Or is it as clear-cut as it appears to be (assuming the other sites don't change their prices soon)?
Holiday Inn in the US. $104 on ihg.com, $85 on hotels.com, expedia, hotwire, and a few more (prices include taxes & fees). This price difference has existed for more than 24 hours. "Book Early & Save - Advance Purchase" rate on IHG, "Non-refundable rate" on the other sites. "1 KING BED EXECUTIVE NONSMOKING" on IHG, "Executive, One King Bed, Non-Smoking" on the other sites. Looking to do a legitimate one-night stay (only in town for one night).
It's not where I'd choose to stay if I was paying cash, but for free, and with my next best option being more than 3x as much as their quoted price, I'm tempted to try it. Is there any reason I (as an admitted noob) should skip this one? Or is it as clear-cut as it appears to be (assuming the other sites don't change their prices soon)?
Last edited by bobert24; Aug 18, 2015 at 10:41 am
Aug 18, 2015, 10:34 pm
#7000
FlyerTalk Evangelist
Join Date: Aug 2000
Location: London
Programs: Hilton, IHG - BA, GA, LH, QR, SV, TK
Posts: 17,008
It's not where I'd choose to stay if I was paying cash, but for free, and with my next best option being more than 3x as much as their quoted price, I'm tempted to try it. Is there any reason I (as an admitted noob) should skip this one? Or is it as clear-cut as it appears to be (assuming the other sites don't change their prices soon)?
$300+ somewhere else
Holiday Inn either $100 or $0.
From what you say you'd be happier at the "somewhere else" and you value that happiness at $200 - but not $300.
Aug 21, 2015, 2:39 pm
#7002
Join Date: Jun 2011
Programs: TK Elite, BA Gold, Skyteam Elite Plus, IHG Spire AMB, HHonors Diamond
Posts: 162
If they change my booking (for example number of adults) can i see that on ihg.com?
Aug 21, 2015, 8:46 pm
#7003
FlyerTalk Evangelist
Join Date: May 2015
Location: BOS, YVR, ZRH
Programs: *G
Posts: 17,397
argh.
Put in a BPG request, USD for USD, same room and everything.
Get an email back it was not approved because the room type wasn't available.
Only the room type they checked was neither the room type I wrote in the claim, NOR the room type I had made my reservation with IHG with.
Good job people. Tried calling but apparently there's no BPG-phoneline and I just have to email them back? jeez...
Put in a BPG request, USD for USD, same room and everything.
Get an email back it was not approved because the room type wasn't available.
Only the room type they checked was neither the room type I wrote in the claim, NOR the room type I had made my reservation with IHG with.
Good job people. Tried calling but apparently there's no BPG-phoneline and I just have to email them back? jeez...
Aug 22, 2015, 9:21 am
#7004
Join Date: Sep 2012
Location: Amsterdam, Asia, UK
Programs: IHG RA (Spire), HH Diamond, MR Platinum, SQ Gold, KLM Gold, BAEC Gold
Posts: 5,072
Aug 22, 2015, 9:24 am
#7005
Join Date: Jan 2006
Location: In the air
Programs: Occasional RTW club
Posts: 6,924
argh.
Put in a BPG request, USD for USD, same room and everything.
Get an email back it was not approved because the room type wasn't available.
Only the room type they checked was neither the room type I wrote in the claim, NOR the room type I had made my reservation with IHG with.
Good job people. Tried calling but apparently there's no BPG-phoneline and I just have to email them back? jeez...
Put in a BPG request, USD for USD, same room and everything.
Get an email back it was not approved because the room type wasn't available.
Only the room type they checked was neither the room type I wrote in the claim, NOR the room type I had made my reservation with IHG with.
Good job people. Tried calling but apparently there's no BPG-phoneline and I just have to email them back? jeez...