Jul 8, 2013, 11:43 am
Last edit by: FLYGVA
Recent discussion (After January 01, 2016) could be found in this thread.
Most important points to consider for a valid BRG:
1. The comparison website MUST bill in the same currency as the hotel .
2. The cancellation terms must be equal or better, than the terms by the hotels.
3. The Website needs to provide INSTANT confirmation.
4. The room names should match, but if you can demonstrate, that the room is comparable, it will also work with discrepancies in the name.
5. The price difference has to be more than either USD 1 or 1% (whichever is higher).
5.b In regards to hotels located in australia and New Zealand the price difference must be greater than 3% .
Hotels for which you will get reimbursed:
(Note: There have been significant problems with getting full reimbursements from IHG, especially for reimbursements in other currencies than USD)
IC Istanbul ( BRG claim from the 17.05.2013/ "Technical Difficulties")
IC Frankfurt ( BRG claim from the 20.08.2013/ "Technical Difficulties")
Link to the Terms and Conditions : https://www.ihg.com/hotels/us/en/cus...rms-conditions
Most important points to consider for a valid BRG:
1. The comparison website MUST bill in the same currency as the hotel .
2. The cancellation terms must be equal or better, than the terms by the hotels.
3. The Website needs to provide INSTANT confirmation.
4. The room names should match, but if you can demonstrate, that the room is comparable, it will also work with discrepancies in the name.
5. The price difference has to be more than either USD 1 or 1% (whichever is higher).
5.b In regards to hotels located in australia and New Zealand the price difference must be greater than 3% .
Hotels for which you will get reimbursed:
(Note: There have been significant problems with getting full reimbursements from IHG, especially for reimbursements in other currencies than USD)
IC Istanbul ( BRG claim from the 17.05.2013/ "Technical Difficulties")
IC Frankfurt ( BRG claim from the 20.08.2013/ "Technical Difficulties")
Link to the Terms and Conditions : https://www.ihg.com/hotels/us/en/cus...rms-conditions
New IHG Best Rate Guarantee - Discussion & Feedback
Apr 14, 2015, 10:26 am
#6751
Join Date: Aug 2014
Posts: 84
I haven't personally run into a situation where I've had a claim denied because I didn't book the cheapest non-refundable rate. While I'm sure his has happened before to others, I'd chock it up as one of those "claims which should have been approved but wasn't". Maybe cancel, rebook and submit claim, and hope for a different BPG agent?
Apr 14, 2015, 11:48 am
#6752
Join Date: Feb 2015
Location: USA
Posts: 37
My understanding is that non-refundable rates much be compared to non-refundable rates, and refundable rates compared to other refundable rates, unless IHG doesn't offer a non-refundable option.
I haven't personally run into a situation where I've had a claim denied because I didn't book the cheapest non-refundable rate. While I'm sure his has happened before to others, I'd chock it up as one of those "claims which should have been approved but wasn't". Maybe cancel, rebook and submit claim, and hope for a different BPG agent?
I haven't personally run into a situation where I've had a claim denied because I didn't book the cheapest non-refundable rate. While I'm sure his has happened before to others, I'd chock it up as one of those "claims which should have been approved but wasn't". Maybe cancel, rebook and submit claim, and hope for a different BPG agent?
But, i wanted refundable rate matched to refundable rate as 3rd part had lower refundable rate.
Maybe HUCA (or cancel and submit again) will be my best option. I just wanted others input on if matching to refundable rate is possible.
Apr 14, 2015, 12:32 pm
#6753
FlyerTalk Evangelist
Join Date: Aug 2000
Location: London
Programs: Hilton, IHG - BA, GA, LH, QR, SV, TK
Posts: 17,008
Apr 14, 2015, 8:44 pm
#6754
Join Date: Sep 2012
Location: DUS
Posts: 199
I.e. Free cancellation until 6pm on IHG and free cancellation until 4pm on a 3rd party site won't work... Actually it doesn't even work the other way around also the competitive site would be less restrictive.
Apr 14, 2015, 10:32 pm
#6755
Join Date: Aug 2014
Posts: 84
My claim was denied because they told me "i did not book the lowest rate available" and also that the "lowest rate available" matched between 3rd part and IHG.
But, i wanted refundable rate matched to refundable rate as 3rd part had lower refundable rate.
Maybe HUCA (or cancel and submit again) will be my best option. I just wanted others input on if matching to refundable rate is possible.
But, i wanted refundable rate matched to refundable rate as 3rd part had lower refundable rate.
Maybe HUCA (or cancel and submit again) will be my best option. I just wanted others input on if matching to refundable rate is possible.
Ultimately the answer will lie with whichever BPG agent handles your submission. You'll probably have an issue if the hotel offers both smoking and non-smoking rooms, but if its a non-smoking-only hotel I'd think you'd be alright. Not to the confidence level where I'd risk it on a non-refundable reservation though.
Apr 15, 2015, 11:16 pm
#6757
Join Date: Nov 2009
Posts: 827
anybody have any idea on what the response times have been like lately?
Apr 16, 2015, 7:08 am
#6759
Join Date: Feb 2015
Location: switching frequently between US and Germany
Programs: DL GM / HH DIAMOND / IHG PlatAmb / AB Silv
Posts: 37
Looks to me like they ignored or missed out on some claims lately since I still haven't heard back from claims I send in over the weekend but got others confirmed from Monday ... I also got one confirmed from about a month ago yesterday...
Apr 16, 2015, 8:36 am
#6760
Join Date: Sep 2007
Programs: Yorkshire Coastliner
Posts: 1,278
I had a claim approved in less than an hour yesterday. They're always unpredictable, I'll give them that.
Apr 16, 2015, 9:30 am
#6761
Join Date: Aug 2006
Posts: 244
Still waiting on second claim....
This is one heck of an organization...
Apr 17, 2015, 10:07 pm
#6763
Join Date: Aug 2006
Posts: 244
Wow...nothing else to say...
They claimed they never received a second claim, so when I sent them a resubmission, they stated it was after the 24 hour time limit for submission. I will cancel the reservation and only use IHG withr the points I have from their card. I would not give them another penny...
Apr 17, 2015, 10:17 pm
#6764
Join Date: Nov 2009
Posts: 827
Has anybody received a response recently? I have several claims from Monday/Tuesday that have YET to be addressed by them. I'm guessing they've been "lost"?
Apr 19, 2015, 11:45 am
#6765
Join Date: May 2012
Posts: 213
Guys, possible match here?
IHG's Website:
3rd Party:
City tax not included on 3rd party's website.
IHG's Website:
STANDARD ROOM
Advance Saver Rate
€ 187.00 EUR per room, per night
Tax: 10% per night included in rate effective
2 PERSON(S) PER ROOM MAXIMUM
DESCRIPTION:
Great value on this fully prepaid rate. Advance purchase is required. A full prepaid non-refundable deposit is required at time of booking. Your credit card will be charged between the time of booking and day of arrival. Deposit is non-refundable if reservation is cancelled. Reservation non-Transferable
RATE RULES:
ADVANCE PURCHASE REQUIRED
Must purchase at least 5 days in advance.
CHECK-IN-TIME: 3:00 PM
CHECK-OUT-TIME: 12:00 PM
DEPOSIT RULES:
A deposit for the entire stay is due at time of booking.
CANCELLATION POLICY:
Canceling your reservation or failing to arrive will result in forfeiture of your deposit. Taxes may apply.
Advance Saver Rate
€ 187.00 EUR per room, per night
Tax: 10% per night included in rate effective
2 PERSON(S) PER ROOM MAXIMUM
DESCRIPTION:
Great value on this fully prepaid rate. Advance purchase is required. A full prepaid non-refundable deposit is required at time of booking. Your credit card will be charged between the time of booking and day of arrival. Deposit is non-refundable if reservation is cancelled. Reservation non-Transferable
RATE RULES:
ADVANCE PURCHASE REQUIRED
Must purchase at least 5 days in advance.
CHECK-IN-TIME: 3:00 PM
CHECK-OUT-TIME: 12:00 PM
DEPOSIT RULES:
A deposit for the entire stay is due at time of booking.
CANCELLATION POLICY:
Canceling your reservation or failing to arrive will result in forfeiture of your deposit. Taxes may apply.
3rd Party:
1 Nights
1 Double
Contract Type: Standard Room - Non Refundable
Availability: Instant Confirmation
TOTAL PRICE: 178.00 €
Cancellation Deadline within: 18th April 2015, Saturday
1 Double
Contract Type: Standard Room - Non Refundable
Availability: Instant Confirmation
TOTAL PRICE: 178.00 €
Cancellation Deadline within: 18th April 2015, Saturday