Jul 11, 2018, 12:05 pm
Last edit by: jbfield
- Login problems: If you have trouble logging into the Iberia website, type in your number and password by hand instead of using autocomplete. For some people this fixes login issues.
- Partner awards: Many flights on partners will not be available as one-way. You must redeem AA flights as a round trip for example
- Cancellations: Iberia awards on AA cannot be cancelled.
Iberia Plus offer 9000 per booking 21/JUN to 24/JUN on iberia.com
Terms and conditions of the offer are to be found here in post 14.
Data Points for those whose points did not post in the initial batch on 3-4 July.
Please do a separate data point for each account. If you opened accounts for others (spouse, child, parent, etc), please make a separate entry for each account you opened. Please follow the formatting below so we have some consistency. If you're a new user and can't post to the wiki, please post your data point as a reply to the thread and someone will add it to the wiki on your behalf.
Format
USER / OWNER / ACCT / YEAR / DOCS? / VERIFIED? / POSTED? / # PTS / MISSING / DENIAL REASON / FURTHER STEPS
USER / OWNER / ACCT / YEAR / DOCS? / VERIFIED? / POSTED? / # PTS / MISSING / DENIAL REASON / FURTHER STEPS
Legend
USER: Your FT username
OWNER: SELF or WIFE/CHILD/MOM/DAD/etc. Owner of the account (i.e. the name on the account).
ACCT: NEW or OLD. New = created during promo period. Old = created prior to promo period.
YEAR: Optional. Year account opened.
DOCS?: DOCS or NO DOCS. Did you submit identity documentation to IB?
VERIFIED: VERIFIED or UNVERIFIED. Has IB actually verified the docs you submitted yet (via email confirmation)?
POSTED?: POSTED or NOT POSTED. Points posted to account?
# PTS: How many points have posted to the account so far?
MISSING: How many points (that were expected) did not actually post?
DENIAL REASON: If you've been denied or are in limbo, what was the reason stated? INCONSISTENCIES, REFUNDS, WAITING, etc.
FURTHER STEPS: Have you done anything further to contact IB about the issue? What have you done? Complaints to DOT, EU, IB, etc. or NONE
USER: Your FT username
OWNER: SELF or WIFE/CHILD/MOM/DAD/etc. Owner of the account (i.e. the name on the account).
ACCT: NEW or OLD. New = created during promo period. Old = created prior to promo period.
YEAR: Optional. Year account opened.
DOCS?: DOCS or NO DOCS. Did you submit identity documentation to IB?
VERIFIED: VERIFIED or UNVERIFIED. Has IB actually verified the docs you submitted yet (via email confirmation)?
POSTED?: POSTED or NOT POSTED. Points posted to account?
# PTS: How many points have posted to the account so far?
MISSING: How many points (that were expected) did not actually post?
DENIAL REASON: If you've been denied or are in limbo, what was the reason stated? INCONSISTENCIES, REFUNDS, WAITING, etc.
FURTHER STEPS: Have you done anything further to contact IB about the issue? What have you done? Complaints to DOT, EU, IB, etc. or NONE
mickeyjaw / SELF / OLD / 2016 / NO DOCS / NA / PARTIALLY POSTED / 45k PTS / 9k MISSING / WAITING / NONE
swingaling / WIFE / NEW / 2018 / DOCS / VERIFIED / POSTED / 0 PTS / 90k MISSING / INCONSISTENCIES / DOT and IB
Surface Interval / Wife / New / 2018 / DOCS / UNVERIFIED / POSTED on 07/17 / 90k PTS / 0k MISSING / WAITING / NONE
Diannap / Self / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 9k MISSING / WAITING / NONE
Diannap / Husband / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 9k MISSING / WAITING / NONE
Junior_2J&K / Self / NEW / 2018 / DOCS / UNVERIFIED / POSTED on 07/17 / 0 PTS / 90k MISSING / WAITING / IB - canned response
OC_Matt / Self / Old / 2015 / NO DOCS / N/A /POSTED / 90k PTS / 0 MISSING / DONE / NONE (updated 8/21)
OC_Matt / Wife / New / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / NONE (updated 7/17)
OC_Matt / Friend / New / 2018 / NO DOCS / N/A / POSTED / 90k PTS / 0 MISSING / DONE / NONE
OverTheHorizon / Self / 2013 / NO DOCS / N/A / POSTED / 81k PTS / 9K MISSING / NONE / IB - canned response to detailed email, waiting and seeing !!
FlyingPenguin / SELF / NEW / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 90k MISSING / WAITING / NONE
zsc / self / old (dormant) / 2017 / NO DOCS / N/A / POSTED / 90k PTS / 0 MISSING / DONE / NONE
DeJar/ self / New (old account inaccessible) / 208 / Docs / Verified / 0pts / 90k Missing / DECLINED 07/20/2018 (requesting reconsideration) / None - notice frim IB seems to confirm promo Avios will be posted
zebranz / Self / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / WAITING / IB - Recvd 17 Jul 81K-9K just showed up without asking- 18 July!
zebranz / #1son / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / WAITING / IB - Recvd 17 Jul 81K-9K just showed up without asking- 18 July!
zebranz / #2son / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / IB - Recvd 17 Jul 90K
zebranz / daughter-in-law / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / IB - Recvd 17 Jul 90K
Bobdh13 / SELF / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / RECEIVED 18 JULY
Bobdh13 / BROTHER / NEW / 2018 / DOCS / UNVERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / RECEIVED 19 JULY
elmoufoken / SELF / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 90K PTS / Duplicate Account / IB+ call center operator confirmed I dont have duplicate account, Sent email to IB+ with doc and form, account still locked. 9 of 10 booking got cancelled by them without my instruction, deposit of 7 out of 8 have not been refunded. 1 booking still alive.
jbfield/ SELF/ OLD / many years ago / No Docs / NA / POSTED / 81k PTS / 9000 MISSING / IB Agreed they should be credited / Chased up multiple times. RECEIVED 20 Nov '19
elmoufoken / SELF / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 90K PTS / Duplicate Account / IB+ call center operator confirmed I dont have duplicate account, Sent email to IB+ with doc and form, account still locked. 9 of 10 booking got cancelled by them without my instruction, deposit of 7 out of 8 have not been refunded. 1 booking still alive.
jbfield/ SELF/ OLD / many years ago / No Docs / NA / POSTED / 81k PTS / 9000 MISSING / IB Agreed they should be credited / Chased up multiple times. RECEIVED 20 Nov '19
Iberia Plus offer 9000 per booking, 21 to 24 June 2018 on iberia.com
Jul 12, 2018, 5:46 pm
#1936
Join Date: Apr 2014
Posts: 10
Jul 12, 2018, 6:13 pm
#1937
Join Date: Feb 2006
Location: ORF
Programs: UA Silver, MR titanium
Posts: 2,020
Last edited by yuel; Jul 12, 2018 at 10:20 pm
Jul 12, 2018, 6:42 pm
#1938
Join Date: Feb 2015
Posts: 19
Jul 12, 2018, 7:11 pm
#1939
Join Date: Feb 2010
Location: CLE
Programs: AA Exec Plat, Hilton Diamond, Hertz PC
Posts: 5,538
[email protected] bounces back as undeliverable, just as an fyi.
Best of luck to those still in the hunt!
Jul 12, 2018, 7:14 pm
#1940
Join Date: Aug 2015
Programs: MPC SL
Posts: 110
Also emailed those people on the website. Citing I would like to see what’s going on with the promo and also how my information is safely stored.
mentioned I would take further actions if I don’t hear back in a reasonable timeframe.
however nothing has happened since. No miles, no response.
mentioned I would take further actions if I don’t hear back in a reasonable timeframe.
however nothing has happened since. No miles, no response.
Jul 12, 2018, 7:21 pm
#1941
Join Date: Sep 2004
Location: SYD
Programs: UA Premier Gold (*G), IHG Platinum & Hyatt Discoverist
Posts: 1,456
Would a Chairman & CEO's Outlook profile have such size constraints? I'd venture the team managing his inbox have put new filtering rules in place whilst this all plays out.
Jul 12, 2018, 7:23 pm
#1942
Join Date: Jul 2004
Location: Bellevue, WA, USA (and sometimes Melbourne, VIC, Australia)
Programs: UA, AS, Starwood, Marriott
Posts: 36
Not a new user, but can't figure out how to edit the wiki, so
FlyingPenguin / SELF / NEW / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 90k MISSING / WAITING / NONE
FlyingPenguin / SELF / NEW / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 90k MISSING / WAITING / NONE
Jul 12, 2018, 7:37 pm
#1943
Join Date: Feb 2010
Location: CLE
Programs: AA Exec Plat, Hilton Diamond, Hertz PC
Posts: 5,538
You may edit the Wiki once you have been on FT for 90 days and have made 90 posts. I've taken the liberty to do it for you. Hope that is ok.
Last edited by Surface Interval; Jul 12, 2018 at 7:47 pm
Jul 12, 2018, 7:41 pm
#1944
Join Date: Feb 2010
Location: CLE
Programs: AA Exec Plat, Hilton Diamond, Hertz PC
Posts: 5,538
Six of one 1/2 dozen of another - either way they are limiting access whether by virtue of their fine IT team or by chance. Likely that those of us who tried this ploy late will not get anywhere with it.
Jul 12, 2018, 9:40 pm
#1945
Join Date: May 2017
Programs: UA, Latam, Delta, AA
Posts: 106
I emailed July 3rd (before they sent the bulk email to send ID) my passport. All info matches with what's my account. Did not send ticket info in. Today I got a custom reply saying the info on my passport does not match my account. I wrote to them in Spanish. I unlocked my account right after sending the email via the app.
They didnt say say they won't credit the 90k, they said I can get a refund. Time to email the execs.
They didnt say say they won't credit the 90k, they said I can get a refund. Time to email the execs.
De acuerdo con el correo electrónico que hemos recibido en nuestro Centro de Servicios Iberia Plus, en relación al bloqueo temporal de su cuenta Iberia Plus, le informamos que hemos recibido correctamente su documentación. Sin embargo, la información contenida en su documento de identidad no coincide con los detalles en su cuenta, por tanto, lamentamos indicarle que no es posible proceder con la activación de su cuenta.
Si desea reembolsar el billete que adquirió, puede hacerlo, excepcionalmente, sin coste alguno enviándonos a [email protected] el número de billete que comienza por 075 que desea reembolsar
Si desea reembolsar el billete que adquirió, puede hacerlo, excepcionalmente, sin coste alguno enviándonos a [email protected] el número de billete que comienza por 075 que desea reembolsar
Jul 12, 2018, 10:55 pm
#1947
Join Date: Nov 2011
Location: MEX
Posts: 1,014
There have been cases of people with new accounts getting the "passport information does not match the account." Simply because they only used one name and last name instead of their full name.
So if your name is "Joseph Miles Smith Flyertalk" and you registered as "Joseph Smith," Iberia is claiming the account information "does not match the passport" and therefore your it is invalid.
I don't think that's a legitimate reason to refuse somebody's Avios.
So if your name is "Joseph Miles Smith Flyertalk" and you registered as "Joseph Smith," Iberia is claiming the account information "does not match the passport" and therefore your it is invalid.
I don't think that's a legitimate reason to refuse somebody's Avios.
Jul 12, 2018, 10:58 pm
#1948
Join Date: May 2017
Programs: UA, Latam, Delta, AA
Posts: 106
I figured that's why. Im First Middle Last in passport but I Just registered as First Last with Iberia because I know their system is super glitchy and middle names cause issues.
Those who did register their middle name (which for Iberia is second last name) have cited issues creating their account.
This is absolutely ridiculous!
Those who did register their middle name (which for Iberia is second last name) have cited issues creating their account.
This is absolutely ridiculous!
There have been cases of people with new accounts getting the "passport information does not match the account." Simply because they only used one name and last name instead of their full name.
So if your name is "Joseph Miles Smith Flyertalk" and you registered as "Joseph Smith," Iberia is claiming the account information "does not match the passport" and therefore your it is invalid.
I don't think that's a legitimate reason to refuse somebody's Avios.
So if your name is "Joseph Miles Smith Flyertalk" and you registered as "Joseph Smith," Iberia is claiming the account information "does not match the passport" and therefore your it is invalid.
I don't think that's a legitimate reason to refuse somebody's Avios.
Jul 12, 2018, 11:05 pm
#1949
Join Date: May 2017
Programs: UA, Latam, Delta, AA
Posts: 106
I didnt. Some people are claiming quick turnarounds, so I'm guessing they are opening, looking for account number on it and crediting.
Jul 12, 2018, 11:51 pm
#1950
Join Date: Mar 2014
Location: San Francisco
Posts: 1,352
You should not register your middle name as a second surname. If you add it, it should be as part of your first name. I believe many people probably have had issues because of their browser's autocomplete, which doubled their surname.