Jul 11, 2018, 12:05 pm
Last edit by: jbfield
- Login problems: If you have trouble logging into the Iberia website, type in your number and password by hand instead of using autocomplete. For some people this fixes login issues.
- Partner awards: Many flights on partners will not be available as one-way. You must redeem AA flights as a round trip for example
- Cancellations: Iberia awards on AA cannot be cancelled.
Iberia Plus offer 9000 per booking 21/JUN to 24/JUN on iberia.com
Terms and conditions of the offer are to be found here in post 14.
Data Points for those whose points did not post in the initial batch on 3-4 July.
Please do a separate data point for each account. If you opened accounts for others (spouse, child, parent, etc), please make a separate entry for each account you opened. Please follow the formatting below so we have some consistency. If you're a new user and can't post to the wiki, please post your data point as a reply to the thread and someone will add it to the wiki on your behalf.
Format
USER / OWNER / ACCT / YEAR / DOCS? / VERIFIED? / POSTED? / # PTS / MISSING / DENIAL REASON / FURTHER STEPS
USER / OWNER / ACCT / YEAR / DOCS? / VERIFIED? / POSTED? / # PTS / MISSING / DENIAL REASON / FURTHER STEPS
Legend
USER: Your FT username
OWNER: SELF or WIFE/CHILD/MOM/DAD/etc. Owner of the account (i.e. the name on the account).
ACCT: NEW or OLD. New = created during promo period. Old = created prior to promo period.
YEAR: Optional. Year account opened.
DOCS?: DOCS or NO DOCS. Did you submit identity documentation to IB?
VERIFIED: VERIFIED or UNVERIFIED. Has IB actually verified the docs you submitted yet (via email confirmation)?
POSTED?: POSTED or NOT POSTED. Points posted to account?
# PTS: How many points have posted to the account so far?
MISSING: How many points (that were expected) did not actually post?
DENIAL REASON: If you've been denied or are in limbo, what was the reason stated? INCONSISTENCIES, REFUNDS, WAITING, etc.
FURTHER STEPS: Have you done anything further to contact IB about the issue? What have you done? Complaints to DOT, EU, IB, etc. or NONE
USER: Your FT username
OWNER: SELF or WIFE/CHILD/MOM/DAD/etc. Owner of the account (i.e. the name on the account).
ACCT: NEW or OLD. New = created during promo period. Old = created prior to promo period.
YEAR: Optional. Year account opened.
DOCS?: DOCS or NO DOCS. Did you submit identity documentation to IB?
VERIFIED: VERIFIED or UNVERIFIED. Has IB actually verified the docs you submitted yet (via email confirmation)?
POSTED?: POSTED or NOT POSTED. Points posted to account?
# PTS: How many points have posted to the account so far?
MISSING: How many points (that were expected) did not actually post?
DENIAL REASON: If you've been denied or are in limbo, what was the reason stated? INCONSISTENCIES, REFUNDS, WAITING, etc.
FURTHER STEPS: Have you done anything further to contact IB about the issue? What have you done? Complaints to DOT, EU, IB, etc. or NONE
mickeyjaw / SELF / OLD / 2016 / NO DOCS / NA / PARTIALLY POSTED / 45k PTS / 9k MISSING / WAITING / NONE
swingaling / WIFE / NEW / 2018 / DOCS / VERIFIED / POSTED / 0 PTS / 90k MISSING / INCONSISTENCIES / DOT and IB
Surface Interval / Wife / New / 2018 / DOCS / UNVERIFIED / POSTED on 07/17 / 90k PTS / 0k MISSING / WAITING / NONE
Diannap / Self / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 9k MISSING / WAITING / NONE
Diannap / Husband / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 9k MISSING / WAITING / NONE
Junior_2J&K / Self / NEW / 2018 / DOCS / UNVERIFIED / POSTED on 07/17 / 0 PTS / 90k MISSING / WAITING / IB - canned response
OC_Matt / Self / Old / 2015 / NO DOCS / N/A /POSTED / 90k PTS / 0 MISSING / DONE / NONE (updated 8/21)
OC_Matt / Wife / New / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / NONE (updated 7/17)
OC_Matt / Friend / New / 2018 / NO DOCS / N/A / POSTED / 90k PTS / 0 MISSING / DONE / NONE
OverTheHorizon / Self / 2013 / NO DOCS / N/A / POSTED / 81k PTS / 9K MISSING / NONE / IB - canned response to detailed email, waiting and seeing !!
FlyingPenguin / SELF / NEW / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 90k MISSING / WAITING / NONE
zsc / self / old (dormant) / 2017 / NO DOCS / N/A / POSTED / 90k PTS / 0 MISSING / DONE / NONE
DeJar/ self / New (old account inaccessible) / 208 / Docs / Verified / 0pts / 90k Missing / DECLINED 07/20/2018 (requesting reconsideration) / None - notice frim IB seems to confirm promo Avios will be posted
zebranz / Self / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / WAITING / IB - Recvd 17 Jul 81K-9K just showed up without asking- 18 July!
zebranz / #1son / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / WAITING / IB - Recvd 17 Jul 81K-9K just showed up without asking- 18 July!
zebranz / #2son / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / IB - Recvd 17 Jul 90K
zebranz / daughter-in-law / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / IB - Recvd 17 Jul 90K
Bobdh13 / SELF / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / RECEIVED 18 JULY
Bobdh13 / BROTHER / NEW / 2018 / DOCS / UNVERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / RECEIVED 19 JULY
elmoufoken / SELF / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 90K PTS / Duplicate Account / IB+ call center operator confirmed I dont have duplicate account, Sent email to IB+ with doc and form, account still locked. 9 of 10 booking got cancelled by them without my instruction, deposit of 7 out of 8 have not been refunded. 1 booking still alive.
jbfield/ SELF/ OLD / many years ago / No Docs / NA / POSTED / 81k PTS / 9000 MISSING / IB Agreed they should be credited / Chased up multiple times. RECEIVED 20 Nov '19
elmoufoken / SELF / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 90K PTS / Duplicate Account / IB+ call center operator confirmed I dont have duplicate account, Sent email to IB+ with doc and form, account still locked. 9 of 10 booking got cancelled by them without my instruction, deposit of 7 out of 8 have not been refunded. 1 booking still alive.
jbfield/ SELF/ OLD / many years ago / No Docs / NA / POSTED / 81k PTS / 9000 MISSING / IB Agreed they should be credited / Chased up multiple times. RECEIVED 20 Nov '19
Iberia Plus offer 9000 per booking, 21 to 24 June 2018 on iberia.com
Jul 4, 2018, 5:43 am
#1186
Join Date: Apr 2014
Location: United Kingdom
Programs: BA Silver
Posts: 101
Filling out the personal data form... anyone know what time put in the bottom lines?
Filling out this form does anyone have an idea as to what information I need to put at the bottom where it says
in and on?
im guessing the date is the on part
Jul 4, 2018, 5:52 am
#1188
Join Date: Mar 2015
Posts: 32
The "in" is which city you are in when signing. Is a normal part of the signing process in some European countries (for reasons which I don't comprehend). Even cheques have an "in" field here in France.
Jul 4, 2018, 5:55 am
#1189
Join Date: Oct 2010
Location: EWR, SLC, SGN
Posts: 1,113
Haven't followed closely all the reports rolling in. Sorry if a repeat, but adding some country data.
Old account. Bought on Spain version of website, but in a country outside the country list that appeared later. 3 with no VPN before list appeared, 3 with VPN after list appeared. All points posted.
Old account. Bought on Spain version of website, but in a country outside the country list that appeared later. 3 with no VPN before list appeared, 3 with VPN after list appeared. All points posted.
Jul 4, 2018, 7:03 am
#1190
Join Date: Jul 2018
Posts: 10
anyone successfully retrieved their deleted account? i think there're two kinds of errors after trying to log in...one meaning account got blocked which you could download a form and email iberia to get it unblocked and the other shows that iberia plus number is invalid...mine is the second...want to know if anyone has gotten back their account and pray that bonus avios will be posted soon...
Jul 4, 2018, 7:12 am
#1191
Join Date: May 2013
Location: west coast best coast
Programs: TINDER GOLD, STARBUCKS GOLD, COSTCO EXECUTIVE!!
Posts: 3,989
I hope all the haters who got points posted will repent and buy a real Iberia ticket.
Iberia's customer service has been nothing short of exceptional for this entire promotion.
Iberia's customer service has been nothing short of exceptional for this entire promotion.
Jul 4, 2018, 7:53 am
#1194
Join Date: May 2016
Posts: 500
Just FYI:
I have flown Iberia several times before and got an old IB- account.
I bought only 1 ticket ARN-MAD on the 23 that says "issued in Spain" (no Swedish website)
Got no avios posted yet 9 days after booking.
Avalibility on the flights with LAN that I want to book with thoose points is still there (seen on both IB and BA).
*GOING TO THE KITCHEN MAKING MORE POPCORN*
I have flown Iberia several times before and got an old IB- account.
I bought only 1 ticket ARN-MAD on the 23 that says "issued in Spain" (no Swedish website)
Got no avios posted yet 9 days after booking.
Avalibility on the flights with LAN that I want to book with thoose points is still there (seen on both IB and BA).
*GOING TO THE KITCHEN MAKING MORE POPCORN*
Jul 4, 2018, 8:00 am
#1197
Join Date: Dec 2005
Location: SFO
Programs: SW A-List, Hyatt Globalist, Marriott Gold, Hertz PC, National Elite, Hilton Gold
Posts: 380
Booked tickets on 6/22 and no points yet. New account that pin was not working, got new pin from Iberia App. Unclear if there is anything I should do or just wait. Has anyone who had an unaccessable new account, received a new pin, already received their points?
Last edited by UCSBCHRIS2002; Jul 4, 2018 at 8:16 am
Jul 4, 2018, 8:40 am
#1199
Join Date: Jan 2010
Location: LAS, ZQN
Programs: UA PP (2MM), BA gold
Posts: 2,210
Jul 4, 2018, 8:41 am
#1200
Join Date: Mar 2009
Location: SJC / DPS
Programs: AS G75K, UA Silver
Posts: 1,758
Although both of my accounts are still locked and no points posted yet...
To those that say there would be no availability: you were dead wrong. I see tons of OW partners showing biz/first.
To those that say there would be no availability: you were dead wrong. I see tons of OW partners showing biz/first.
