Jul 11, 2018, 12:05 pm
Last edit by: jbfield
- Login problems: If you have trouble logging into the Iberia website, type in your number and password by hand instead of using autocomplete. For some people this fixes login issues.
- Partner awards: Many flights on partners will not be available as one-way. You must redeem AA flights as a round trip for example
- Cancellations: Iberia awards on AA cannot be cancelled.
Iberia Plus offer 9000 per booking 21/JUN to 24/JUN on iberia.com
Terms and conditions of the offer are to be found here in post 14.
Data Points for those whose points did not post in the initial batch on 3-4 July.
Please do a separate data point for each account. If you opened accounts for others (spouse, child, parent, etc), please make a separate entry for each account you opened. Please follow the formatting below so we have some consistency. If you're a new user and can't post to the wiki, please post your data point as a reply to the thread and someone will add it to the wiki on your behalf.
Format
USER / OWNER / ACCT / YEAR / DOCS? / VERIFIED? / POSTED? / # PTS / MISSING / DENIAL REASON / FURTHER STEPS
USER / OWNER / ACCT / YEAR / DOCS? / VERIFIED? / POSTED? / # PTS / MISSING / DENIAL REASON / FURTHER STEPS
Legend
USER: Your FT username
OWNER: SELF or WIFE/CHILD/MOM/DAD/etc. Owner of the account (i.e. the name on the account).
ACCT: NEW or OLD. New = created during promo period. Old = created prior to promo period.
YEAR: Optional. Year account opened.
DOCS?: DOCS or NO DOCS. Did you submit identity documentation to IB?
VERIFIED: VERIFIED or UNVERIFIED. Has IB actually verified the docs you submitted yet (via email confirmation)?
POSTED?: POSTED or NOT POSTED. Points posted to account?
# PTS: How many points have posted to the account so far?
MISSING: How many points (that were expected) did not actually post?
DENIAL REASON: If you've been denied or are in limbo, what was the reason stated? INCONSISTENCIES, REFUNDS, WAITING, etc.
FURTHER STEPS: Have you done anything further to contact IB about the issue? What have you done? Complaints to DOT, EU, IB, etc. or NONE
USER: Your FT username
OWNER: SELF or WIFE/CHILD/MOM/DAD/etc. Owner of the account (i.e. the name on the account).
ACCT: NEW or OLD. New = created during promo period. Old = created prior to promo period.
YEAR: Optional. Year account opened.
DOCS?: DOCS or NO DOCS. Did you submit identity documentation to IB?
VERIFIED: VERIFIED or UNVERIFIED. Has IB actually verified the docs you submitted yet (via email confirmation)?
POSTED?: POSTED or NOT POSTED. Points posted to account?
# PTS: How many points have posted to the account so far?
MISSING: How many points (that were expected) did not actually post?
DENIAL REASON: If you've been denied or are in limbo, what was the reason stated? INCONSISTENCIES, REFUNDS, WAITING, etc.
FURTHER STEPS: Have you done anything further to contact IB about the issue? What have you done? Complaints to DOT, EU, IB, etc. or NONE
mickeyjaw / SELF / OLD / 2016 / NO DOCS / NA / PARTIALLY POSTED / 45k PTS / 9k MISSING / WAITING / NONE
swingaling / WIFE / NEW / 2018 / DOCS / VERIFIED / POSTED / 0 PTS / 90k MISSING / INCONSISTENCIES / DOT and IB
Surface Interval / Wife / New / 2018 / DOCS / UNVERIFIED / POSTED on 07/17 / 90k PTS / 0k MISSING / WAITING / NONE
Diannap / Self / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 9k MISSING / WAITING / NONE
Diannap / Husband / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 9k MISSING / WAITING / NONE
Junior_2J&K / Self / NEW / 2018 / DOCS / UNVERIFIED / POSTED on 07/17 / 0 PTS / 90k MISSING / WAITING / IB - canned response
OC_Matt / Self / Old / 2015 / NO DOCS / N/A /POSTED / 90k PTS / 0 MISSING / DONE / NONE (updated 8/21)
OC_Matt / Wife / New / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / NONE (updated 7/17)
OC_Matt / Friend / New / 2018 / NO DOCS / N/A / POSTED / 90k PTS / 0 MISSING / DONE / NONE
OverTheHorizon / Self / 2013 / NO DOCS / N/A / POSTED / 81k PTS / 9K MISSING / NONE / IB - canned response to detailed email, waiting and seeing !!
FlyingPenguin / SELF / NEW / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 90k MISSING / WAITING / NONE
zsc / self / old (dormant) / 2017 / NO DOCS / N/A / POSTED / 90k PTS / 0 MISSING / DONE / NONE
DeJar/ self / New (old account inaccessible) / 208 / Docs / Verified / 0pts / 90k Missing / DECLINED 07/20/2018 (requesting reconsideration) / None - notice frim IB seems to confirm promo Avios will be posted
zebranz / Self / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / WAITING / IB - Recvd 17 Jul 81K-9K just showed up without asking- 18 July!
zebranz / #1son / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / WAITING / IB - Recvd 17 Jul 81K-9K just showed up without asking- 18 July!
zebranz / #2son / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / IB - Recvd 17 Jul 90K
zebranz / daughter-in-law / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / IB - Recvd 17 Jul 90K
Bobdh13 / SELF / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / RECEIVED 18 JULY
Bobdh13 / BROTHER / NEW / 2018 / DOCS / UNVERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / RECEIVED 19 JULY
elmoufoken / SELF / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 90K PTS / Duplicate Account / IB+ call center operator confirmed I dont have duplicate account, Sent email to IB+ with doc and form, account still locked. 9 of 10 booking got cancelled by them without my instruction, deposit of 7 out of 8 have not been refunded. 1 booking still alive.
jbfield/ SELF/ OLD / many years ago / No Docs / NA / POSTED / 81k PTS / 9000 MISSING / IB Agreed they should be credited / Chased up multiple times. RECEIVED 20 Nov '19
elmoufoken / SELF / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 90K PTS / Duplicate Account / IB+ call center operator confirmed I dont have duplicate account, Sent email to IB+ with doc and form, account still locked. 9 of 10 booking got cancelled by them without my instruction, deposit of 7 out of 8 have not been refunded. 1 booking still alive.
jbfield/ SELF/ OLD / many years ago / No Docs / NA / POSTED / 81k PTS / 9000 MISSING / IB Agreed they should be credited / Chased up multiple times. RECEIVED 20 Nov '19
Iberia Plus offer 9000 per booking, 21 to 24 June 2018 on iberia.com
Jul 4, 2018, 10:26 am
#1216
Join Date: Mar 2003
Programs: UA GS, AA Platinum (6 MM)
Posts: 181
Jul 4, 2018, 10:28 am
#1217
Join Date: Mar 2003
Programs: UA GS, AA Platinum (6 MM)
Posts: 181
Jul 4, 2018, 10:29 am
#1218
Join Date: Dec 2015
Location: Canada
Programs: Alaska,AC,Avios,
Posts: 330
they have been extremely poor in their customer service, uninformed and rude. Anyone who got their account locked and hasn't received avios wont be as happy as u , but yes if I got my 90k I wouldn't care much about how they treated me
Jul 4, 2018, 10:30 am
#1219
Join Date: Dec 2015
Location: Canada
Programs: Alaska,AC,Avios,
Posts: 330
they asked me to send my passport cuz my account is locked
its been 2 days - send it to [email protected] with FF number in subject line
its been 2 days - send it to [email protected] with FF number in subject line
Jul 4, 2018, 10:30 am
#1220
Join Date: Jan 2017
Programs: EY plat, TK plat, UA 1K, AF plat, AS MVP75K
Posts: 197
Jul 4, 2018, 10:46 am
#1221
Join Date: Apr 2015
Posts: 30
Agreed, though I think the CSRs have done the best given the position they were put in by IB. I blame corporate for all of the unnecessary confusion. IB's biggest mistake has been it's lack of clear communication from those in charge. That and not crediting points at once. This has put unnecessary burden on the CSRs, and unnecessary stress on it's customers
Jul 4, 2018, 10:54 am
#1223
Join Date: Feb 2004
Location: DFW AA PLT
Programs: SPG HHonors
Posts: 1,045
No idea if they will go by midnight time in Madrid or if buying it on the 24th will qualify. We need a datapoint from someone who purchased after midnight in Spain to know for sure. You could always wait a few days once it's clear no one else is getting points and then ask Iberia for the points.
Jul 4, 2018, 10:58 am
#1224
Join Date: Jan 2007
Location: living near Malaga
Programs: BA Gold , Mucci recipient. Coffee Drinker, Blue Sky Thinker
Posts: 2,112
I bought the other way , Malaga to Madrid to Miami with the international leg in Business and the SH in economy and that was 94000 for two pax one way off peak. The return ( which is peak ) will be 135000 again for 2 pax LH in Business and SH in Y
YMMV I guess..
Jul 4, 2018, 11:09 am
#1225
Join Date: Apr 2012
Posts: 147
So at this point, it looks like we have no DP where a new account got unlocked after sending it required form and ID.
My old account got points posted fine without a problem.
My sister's new account has 0 points posted and did sent forms yesterday.
I wonder how long it will truly take to get it unlocked and get points posted.
We'll see how they handle new accounts.
I think they are trying to sort out fraudulent accounts (no real human beings behind the account) and accounts that do not conform to the T&C. For example, I know
massive numbers of Asians living in Asia decided to take advantage of this although they have no residence in the stated countries in the T&C.
It'll be interesting how they sort this out.
My old account got points posted fine without a problem.
My sister's new account has 0 points posted and did sent forms yesterday.
I wonder how long it will truly take to get it unlocked and get points posted.
We'll see how they handle new accounts.
I think they are trying to sort out fraudulent accounts (no real human beings behind the account) and accounts that do not conform to the T&C. For example, I know
massive numbers of Asians living in Asia decided to take advantage of this although they have no residence in the stated countries in the T&C.
It'll be interesting how they sort this out.
Jul 4, 2018, 11:15 am
#1227
Join Date: Apr 2017
Posts: 284
Agreed. Their messaging has been inconsistent and chaotic, phone reps have not been properly informed in many cases. Locking accounts without telling people is ridiculous, and then failing to provide uniform and clear instruction on next steps is even worse. Its absolutely awful communication, poor messaging, and idiotic execution. Sure, they are overwhelmed, and yes many individual agents are doing the best they can with the info they have. But thats a silver lining amongst some truly awful communication (or lack thereof).
Jul 4, 2018, 11:21 am
#1228
Join Date: Sep 2012
Location: Nottingham
Programs: BA GGL
Posts: 1,333
Email from Iberia. Not sure if everyone has had this already?
1-These Avios cannot be transferred or combined with Avios from other programmes or accounts, and they will expire on December 1st 2018 if not used by that date. All Avios from this promotion not redeemed by then will be withdrawn from the customer’s account on December 1st 2018.
2-These Avios may be used via the Iberia Plus Programme from the moment they are awarded up until December 1st 2018.
3-Any purchases charged to Avios from this promotion (redemptions) may be exchanged and reissued, if applicable, up until December 1st 2018, as per the particular terms and conditions of the products purchased. Keep in mind that cancellation or refund requests made by the customer for tickets purchased during the promotion implies withdrawal or cancellation of the promotional Avios, regardless of the refund date.
4-The 9,000 extra Avios from this promotion have been awarded to all customers who used a valid Iberia Plus number when purchasing tickets that meet the campaign terms and conditions via Iberia systems.
2-These Avios may be used via the Iberia Plus Programme from the moment they are awarded up until December 1st 2018.
3-Any purchases charged to Avios from this promotion (redemptions) may be exchanged and reissued, if applicable, up until December 1st 2018, as per the particular terms and conditions of the products purchased. Keep in mind that cancellation or refund requests made by the customer for tickets purchased during the promotion implies withdrawal or cancellation of the promotional Avios, regardless of the refund date.
4-The 9,000 extra Avios from this promotion have been awarded to all customers who used a valid Iberia Plus number when purchasing tickets that meet the campaign terms and conditions via Iberia systems.
