Jul 11, 18, 12:05 pm
Last edit by: jbfield
- Login problems: If you have trouble logging into the Iberia website, type in your number and password by hand instead of using autocomplete. For some people this fixes login issues.
- Partner awards: Many flights on partners will not be available as one-way. You must redeem AA flights as a round trip for example
- Cancellations: Iberia awards on AA cannot be cancelled.
Iberia Plus offer 9000 per booking 21/JUN to 24/JUN on iberia.com
Terms and conditions of the offer are to be found here in post 14.
Data Points for those whose points did not post in the initial batch on 3-4 July.
Please do a separate data point for each account. If you opened accounts for others (spouse, child, parent, etc), please make a separate entry for each account you opened. Please follow the formatting below so we have some consistency. If you're a new user and can't post to the wiki, please post your data point as a reply to the thread and someone will add it to the wiki on your behalf.
Format
USER / OWNER / ACCT / YEAR / DOCS? / VERIFIED? / POSTED? / # PTS / MISSING / DENIAL REASON / FURTHER STEPS
USER / OWNER / ACCT / YEAR / DOCS? / VERIFIED? / POSTED? / # PTS / MISSING / DENIAL REASON / FURTHER STEPS
Legend
USER: Your FT username
OWNER: SELF or WIFE/CHILD/MOM/DAD/etc. Owner of the account (i.e. the name on the account).
ACCT: NEW or OLD. New = created during promo period. Old = created prior to promo period.
YEAR: Optional. Year account opened.
DOCS?: DOCS or NO DOCS. Did you submit identity documentation to IB?
VERIFIED: VERIFIED or UNVERIFIED. Has IB actually verified the docs you submitted yet (via email confirmation)?
POSTED?: POSTED or NOT POSTED. Points posted to account?
# PTS: How many points have posted to the account so far?
MISSING: How many points (that were expected) did not actually post?
DENIAL REASON: If you've been denied or are in limbo, what was the reason stated? INCONSISTENCIES, REFUNDS, WAITING, etc.
FURTHER STEPS: Have you done anything further to contact IB about the issue? What have you done? Complaints to DOT, EU, IB, etc. or NONE
USER: Your FT username
OWNER: SELF or WIFE/CHILD/MOM/DAD/etc. Owner of the account (i.e. the name on the account).
ACCT: NEW or OLD. New = created during promo period. Old = created prior to promo period.
YEAR: Optional. Year account opened.
DOCS?: DOCS or NO DOCS. Did you submit identity documentation to IB?
VERIFIED: VERIFIED or UNVERIFIED. Has IB actually verified the docs you submitted yet (via email confirmation)?
POSTED?: POSTED or NOT POSTED. Points posted to account?
# PTS: How many points have posted to the account so far?
MISSING: How many points (that were expected) did not actually post?
DENIAL REASON: If you've been denied or are in limbo, what was the reason stated? INCONSISTENCIES, REFUNDS, WAITING, etc.
FURTHER STEPS: Have you done anything further to contact IB about the issue? What have you done? Complaints to DOT, EU, IB, etc. or NONE
mickeyjaw / SELF / OLD / 2016 / NO DOCS / NA / PARTIALLY POSTED / 45k PTS / 9k MISSING / WAITING / NONE
swingaling / WIFE / NEW / 2018 / DOCS / VERIFIED / POSTED / 0 PTS / 90k MISSING / INCONSISTENCIES / DOT and IB
Surface Interval / Wife / New / 2018 / DOCS / UNVERIFIED / POSTED on 07/17 / 90k PTS / 0k MISSING / WAITING / NONE
Diannap / Self / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 9k MISSING / WAITING / NONE
Diannap / Husband / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 9k MISSING / WAITING / NONE
Junior_2J&K / Self / NEW / 2018 / DOCS / UNVERIFIED / POSTED on 07/17 / 0 PTS / 90k MISSING / WAITING / IB - canned response
OC_Matt / Self / Old / 2015 / NO DOCS / N/A /POSTED / 90k PTS / 0 MISSING / DONE / NONE (updated 8/21)
OC_Matt / Wife / New / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / NONE (updated 7/17)
OC_Matt / Friend / New / 2018 / NO DOCS / N/A / POSTED / 90k PTS / 0 MISSING / DONE / NONE
OverTheHorizon / Self / 2013 / NO DOCS / N/A / POSTED / 81k PTS / 9K MISSING / NONE / IB - canned response to detailed email, waiting and seeing !!
FlyingPenguin / SELF / NEW / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 90k MISSING / WAITING / NONE
zsc / self / old (dormant) / 2017 / NO DOCS / N/A / POSTED / 90k PTS / 0 MISSING / DONE / NONE
DeJar/ self / New (old account inaccessible) / 208 / Docs / Verified / 0pts / 90k Missing / DECLINED 07/20/2018 (requesting reconsideration) / None - notice frim IB seems to confirm promo Avios will be posted
zebranz / Self / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / WAITING / IB - Recvd 17 Jul 81K-9K just showed up without asking- 18 July!
zebranz / #1son / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / WAITING / IB - Recvd 17 Jul 81K-9K just showed up without asking- 18 July!
zebranz / #2son / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / IB - Recvd 17 Jul 90K
zebranz / daughter-in-law / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / IB - Recvd 17 Jul 90K
Bobdh13 / SELF / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / RECEIVED 18 JULY
Bobdh13 / BROTHER / NEW / 2018 / DOCS / UNVERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / RECEIVED 19 JULY
elmoufoken / SELF / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 90K PTS / Duplicate Account / IB+ call center operator confirmed I dont have duplicate account, Sent email to IB+ with doc and form, account still locked. 9 of 10 booking got cancelled by them without my instruction, deposit of 7 out of 8 have not been refunded. 1 booking still alive.
jbfield/ SELF/ OLD / many years ago / No Docs / NA / POSTED / 81k PTS / 9000 MISSING / IB Agreed they should be credited / Chased up multiple times. RECEIVED 20 Nov '19
elmoufoken / SELF / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 90K PTS / Duplicate Account / IB+ call center operator confirmed I dont have duplicate account, Sent email to IB+ with doc and form, account still locked. 9 of 10 booking got cancelled by them without my instruction, deposit of 7 out of 8 have not been refunded. 1 booking still alive.
jbfield/ SELF/ OLD / many years ago / No Docs / NA / POSTED / 81k PTS / 9000 MISSING / IB Agreed they should be credited / Chased up multiple times. RECEIVED 20 Nov '19
Iberia Plus offer 9000 per booking, 21 to 24 June 2018 on iberia.com
Jul 3, 18, 4:25 pm
#1067
Join Date: Oct 2008
Programs: UA 1K, AA Plat, SPG Platinum, National Executive
Posts: 1,970
New account
Sent form and passport last night
90k posted in my account within the last three or four hours
Can't book online but I am really pleased with how Iberia has handled this.
Is anyone else getting the message:
"To be to use your Avios we ask that you contact your Iberia Plus Customer Service Centre: (+34) 91 374 24 42. We apologise for the inconvenience."
Is that a problem with the online reservations, or an account verification issue?
Sent form and passport last night
90k posted in my account within the last three or four hours
Can't book online but I am really pleased with how Iberia has handled this.
Is anyone else getting the message:
"To be to use your Avios we ask that you contact your Iberia Plus Customer Service Centre: (+34) 91 374 24 42. We apologise for the inconvenience."
Is that a problem with the online reservations, or an account verification issue?
Jul 3, 18, 4:29 pm
#1068
Join Date: Apr 2017
Posts: 284
Availability is almost completely gone for the timeframe I was going to book my parents' surprise trip to Spain (whereas it was wide open as of a few days ago). So them delaying the posting for new accounts completely screwed me and now the whole plan is essentially blown for me.
Jul 3, 18, 4:31 pm
#1069
Join Date: Oct 2008
Programs: UA 1K, AA Plat, SPG Platinum, National Executive
Posts: 1,970
Availability is almost completely gone for the timeframe I was going to book my parents' surprise trip to Spain (whereas it was wide open as of a few days ago). So them delaying the posting for new accounts completely screwed me and now the whole plan is essentially blown for me.
Jul 3, 18, 4:32 pm
#1070
Join Date: Aug 2003
Location: London, UK
Programs: bmi DC, BAEC
Posts: 1,009
Availability is almost completely gone for the timeframe I was going to book my parents' surprise trip to Spain (whereas it was wide open as of a few days ago). So them delaying the posting for new accounts completely screwed me and now the whole plan is essentially blown for me.
Jul 3, 18, 4:32 pm
#1071
Join Date: Jan 2011
Posts: 8
Additional data points:
My account opened a few months ago with new Chase card. Bonus Avios deposited a short while ago and I just successfully booked two tickets Norfolk-Madrid via American (Philadelphia)--84K Avios + $235 total for both. We had intended to return on a Sunday (flights were available when I started this adventure on 6/24) but now have to return on Monday. One extra day in Madrid--c'est la vie!
My wife's account opened on 6/24. Account was blocked like other newbies/I submitted form & copy of passport last night. I just successfully accessed account via App PIN reset but showing 0 Avios. Flights do show up/Charges are posted on CC/Avios #'s are on reservations and I manually entered on website 6/25--so am hopeful her points will show up soon. We plan to use those for Norfolk-LGA trips, so doubt the onslaught of freshly minted Avios worldwide will burn through all of those available flights!
Thanks for all the guidance/advice provided on this thread--invaluable as I went through this process!
My account opened a few months ago with new Chase card. Bonus Avios deposited a short while ago and I just successfully booked two tickets Norfolk-Madrid via American (Philadelphia)--84K Avios + $235 total for both. We had intended to return on a Sunday (flights were available when I started this adventure on 6/24) but now have to return on Monday. One extra day in Madrid--c'est la vie!
My wife's account opened on 6/24. Account was blocked like other newbies/I submitted form & copy of passport last night. I just successfully accessed account via App PIN reset but showing 0 Avios. Flights do show up/Charges are posted on CC/Avios #'s are on reservations and I manually entered on website 6/25--so am hopeful her points will show up soon. We plan to use those for Norfolk-LGA trips, so doubt the onslaught of freshly minted Avios worldwide will burn through all of those available flights!
Thanks for all the guidance/advice provided on this thread--invaluable as I went through this process!
Jul 3, 18, 4:38 pm
#1074
Join Date: Jan 2014
Location: SFO
Programs: OZ Diamond/*G, IHG Diamond Amb, Hilton Gold
Posts: 2,220
Jul 3, 18, 4:38 pm
#1075
Join Date: Apr 2017
Posts: 284
Jul 3, 18, 4:45 pm
#1080
Join Date: Jul 2018
Posts: 6
Booked flights on 6/22 with an account that is 6 months old and no points posted yet. Created an account for my wife on 6/23 and booked flights, her account was locked and we have already sent in the form and copy of passport. Now we are able to access her account using the app to get a new pin, but all of her bookings no longer show her IB+ number on the reservation. Her flights still show up under the bookings tab when she logs in, just no number attached. They were there up until her account was locked. I have copies of the confirmation emails showing the number attached. Has anyone else run into this problem? Just wondering if i should reach out to them or wait and hope it gets resolved when they verify her ID.
