Jul 11, 2018, 12:05 pm
Last edit by: jbfield
- Login problems: If you have trouble logging into the Iberia website, type in your number and password by hand instead of using autocomplete. For some people this fixes login issues.
- Partner awards: Many flights on partners will not be available as one-way. You must redeem AA flights as a round trip for example
- Cancellations: Iberia awards on AA cannot be cancelled.
Iberia Plus offer 9000 per booking 21/JUN to 24/JUN on iberia.com
Terms and conditions of the offer are to be found here in post 14.
Data Points for those whose points did not post in the initial batch on 3-4 July.
Please do a separate data point for each account. If you opened accounts for others (spouse, child, parent, etc), please make a separate entry for each account you opened. Please follow the formatting below so we have some consistency. If you're a new user and can't post to the wiki, please post your data point as a reply to the thread and someone will add it to the wiki on your behalf.
Format
USER / OWNER / ACCT / YEAR / DOCS? / VERIFIED? / POSTED? / # PTS / MISSING / DENIAL REASON / FURTHER STEPS
USER / OWNER / ACCT / YEAR / DOCS? / VERIFIED? / POSTED? / # PTS / MISSING / DENIAL REASON / FURTHER STEPS
Legend
USER: Your FT username
OWNER: SELF or WIFE/CHILD/MOM/DAD/etc. Owner of the account (i.e. the name on the account).
ACCT: NEW or OLD. New = created during promo period. Old = created prior to promo period.
YEAR: Optional. Year account opened.
DOCS?: DOCS or NO DOCS. Did you submit identity documentation to IB?
VERIFIED: VERIFIED or UNVERIFIED. Has IB actually verified the docs you submitted yet (via email confirmation)?
POSTED?: POSTED or NOT POSTED. Points posted to account?
# PTS: How many points have posted to the account so far?
MISSING: How many points (that were expected) did not actually post?
DENIAL REASON: If you've been denied or are in limbo, what was the reason stated? INCONSISTENCIES, REFUNDS, WAITING, etc.
FURTHER STEPS: Have you done anything further to contact IB about the issue? What have you done? Complaints to DOT, EU, IB, etc. or NONE
USER: Your FT username
OWNER: SELF or WIFE/CHILD/MOM/DAD/etc. Owner of the account (i.e. the name on the account).
ACCT: NEW or OLD. New = created during promo period. Old = created prior to promo period.
YEAR: Optional. Year account opened.
DOCS?: DOCS or NO DOCS. Did you submit identity documentation to IB?
VERIFIED: VERIFIED or UNVERIFIED. Has IB actually verified the docs you submitted yet (via email confirmation)?
POSTED?: POSTED or NOT POSTED. Points posted to account?
# PTS: How many points have posted to the account so far?
MISSING: How many points (that were expected) did not actually post?
DENIAL REASON: If you've been denied or are in limbo, what was the reason stated? INCONSISTENCIES, REFUNDS, WAITING, etc.
FURTHER STEPS: Have you done anything further to contact IB about the issue? What have you done? Complaints to DOT, EU, IB, etc. or NONE
mickeyjaw / SELF / OLD / 2016 / NO DOCS / NA / PARTIALLY POSTED / 45k PTS / 9k MISSING / WAITING / NONE
swingaling / WIFE / NEW / 2018 / DOCS / VERIFIED / POSTED / 0 PTS / 90k MISSING / INCONSISTENCIES / DOT and IB
Surface Interval / Wife / New / 2018 / DOCS / UNVERIFIED / POSTED on 07/17 / 90k PTS / 0k MISSING / WAITING / NONE
Diannap / Self / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 9k MISSING / WAITING / NONE
Diannap / Husband / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 9k MISSING / WAITING / NONE
Junior_2J&K / Self / NEW / 2018 / DOCS / UNVERIFIED / POSTED on 07/17 / 0 PTS / 90k MISSING / WAITING / IB - canned response
OC_Matt / Self / Old / 2015 / NO DOCS / N/A /POSTED / 90k PTS / 0 MISSING / DONE / NONE (updated 8/21)
OC_Matt / Wife / New / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / NONE (updated 7/17)
OC_Matt / Friend / New / 2018 / NO DOCS / N/A / POSTED / 90k PTS / 0 MISSING / DONE / NONE
OverTheHorizon / Self / 2013 / NO DOCS / N/A / POSTED / 81k PTS / 9K MISSING / NONE / IB - canned response to detailed email, waiting and seeing !!
FlyingPenguin / SELF / NEW / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 90k MISSING / WAITING / NONE
zsc / self / old (dormant) / 2017 / NO DOCS / N/A / POSTED / 90k PTS / 0 MISSING / DONE / NONE
DeJar/ self / New (old account inaccessible) / 208 / Docs / Verified / 0pts / 90k Missing / DECLINED 07/20/2018 (requesting reconsideration) / None - notice frim IB seems to confirm promo Avios will be posted
zebranz / Self / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / WAITING / IB - Recvd 17 Jul 81K-9K just showed up without asking- 18 July!
zebranz / #1son / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / WAITING / IB - Recvd 17 Jul 81K-9K just showed up without asking- 18 July!
zebranz / #2son / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / IB - Recvd 17 Jul 90K
zebranz / daughter-in-law / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / IB - Recvd 17 Jul 90K
Bobdh13 / SELF / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / RECEIVED 18 JULY
Bobdh13 / BROTHER / NEW / 2018 / DOCS / UNVERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / RECEIVED 19 JULY
elmoufoken / SELF / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 90K PTS / Duplicate Account / IB+ call center operator confirmed I dont have duplicate account, Sent email to IB+ with doc and form, account still locked. 9 of 10 booking got cancelled by them without my instruction, deposit of 7 out of 8 have not been refunded. 1 booking still alive.
jbfield/ SELF/ OLD / many years ago / No Docs / NA / POSTED / 81k PTS / 9000 MISSING / IB Agreed they should be credited / Chased up multiple times. RECEIVED 20 Nov '19
elmoufoken / SELF / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 90K PTS / Duplicate Account / IB+ call center operator confirmed I dont have duplicate account, Sent email to IB+ with doc and form, account still locked. 9 of 10 booking got cancelled by them without my instruction, deposit of 7 out of 8 have not been refunded. 1 booking still alive.
jbfield/ SELF/ OLD / many years ago / No Docs / NA / POSTED / 81k PTS / 9000 MISSING / IB Agreed they should be credited / Chased up multiple times. RECEIVED 20 Nov '19
Iberia Plus offer 9000 per booking, 21 to 24 June 2018 on iberia.com
Jul 15, 2018, 2:57 pm
#2026
Join Date: Jan 2006
Programs: AA Exp
Posts: 836
Here’s my ongoing saga. My account is years old. I purchased ten flights in the promotion time window. I was logged into my account doing this and the etickets I received via email contained my IBPlus number.
After 10 day’s no points posted. I looked on my account and saw the flights I booked were no longer linked to my IBPlus number. I added this number on each flight. Still no points. I’ve sent five emails now over the last 9 day’s and have had no response from anyone.
Utterly frustrating. Anyone got any advice, or in a similar boat?
After 10 day’s no points posted. I looked on my account and saw the flights I booked were no longer linked to my IBPlus number. I added this number on each flight. Still no points. I’ve sent five emails now over the last 9 day’s and have had no response from anyone.
Utterly frustrating. Anyone got any advice, or in a similar boat?
Jul 15, 2018, 3:30 pm
#2027
Join Date: Dec 2007
Programs: Aeroplan, BMI, Hyatt, SPG, PC
Posts: 606
I had points posted on accounts that didn't have the Iberia FF# initially. Re passport, I had to go in and correct the passport # to match the passport (on a few new accounts I entered a wrong one because I didn't know). After I corrected the passport and resent, points posted . They really look for passport # to match your Iberia + profile.
Jul 15, 2018, 4:57 pm
#2028
Join Date: Aug 2012
Location: SFO
Posts: 642
I've now had the "We correctly received your documentation. However, we are sorry to inform you that the details of your identification document do not match your Iberia Plus account information. Therefore, it is not possible for us to activate your account." on my account now - but unless I made a typo I do not believe this to be the case. So I've asked them what doesn't match. Not holding out much hope though!
Jul 15, 2018, 7:34 pm
#2031
Join Date: May 2017
Programs: UA, Latam, Delta, AA
Posts: 106
I got the same email and that's the only thing that's off.
Jul 15, 2018, 9:21 pm
#2033
Join Date: Mar 2009
Location: SJC / DPS
Programs: AS G75K, UA Silver
Posts: 1,757
How do you know that's the reason? In fairness, the site and account asks for: First Name, Surname, and Second Surname. A middle name is neither of those.
Jul 15, 2018, 9:59 pm
#2034
Join Date: May 2017
Programs: UA, Latam, Delta, AA
Posts: 106
I have first middle last and just signed up with first and last as first and surname to keep it simple. Apparently that confuses Iberia.
There have been cases of people with new accounts getting the "passport information does not match the account." Simply because they only used one name and last name instead of their full name.
So if your name is "Joseph Miles Smith Flyertalk" and you registered as "Joseph Smith," Iberia is claiming the account information "does not match the passport" and therefore your it is invalid.
I don't think that's a legitimate reason to refuse somebody's Avios.
So if your name is "Joseph Miles Smith Flyertalk" and you registered as "Joseph Smith," Iberia is claiming the account information "does not match the passport" and therefore your it is invalid.
I don't think that's a legitimate reason to refuse somebody's Avios.
Jul 16, 2018, 3:01 am
#2036
Join Date: Jul 2018
Posts: 180
Good news
I got this email just now:
Dear XXX,
Please accept our sincere apologies for the inconveniences we may have caused you for not being able to respond the e-mail you sent us regarding our 9,000 Avios promotion until today. We correctly received your documentation and we would like to inform you that we have proceeded to activate your Iberia Plus account and to generate a new temporary access PIN code for you to enter into your Iberia Plus personal profile. You will receive your PIN soon, inside the e-mail address associated to your Iberia Plus account.
Keep in mind that this is a temporary access PIN code, therefore, you must change it once you enter your profile. In relation with the 9,000 Avios campaign for flights booked on iberia.com, we have reviewed your request and the information you supplied. We have sent the information to the relevant department for the awarding of the promotional Avios, if the information in your booking is correct, you should see these credit in your account during the following week.
Dear XXX,
Please accept our sincere apologies for the inconveniences we may have caused you for not being able to respond the e-mail you sent us regarding our 9,000 Avios promotion until today. We correctly received your documentation and we would like to inform you that we have proceeded to activate your Iberia Plus account and to generate a new temporary access PIN code for you to enter into your Iberia Plus personal profile. You will receive your PIN soon, inside the e-mail address associated to your Iberia Plus account.
Keep in mind that this is a temporary access PIN code, therefore, you must change it once you enter your profile. In relation with the 9,000 Avios campaign for flights booked on iberia.com, we have reviewed your request and the information you supplied. We have sent the information to the relevant department for the awarding of the promotional Avios, if the information in your booking is correct, you should see these credit in your account during the following week.
Jul 16, 2018, 3:19 am
#2037
Join Date: Jan 2012
Location: ex GMP, HVN, ORD, now ICN
Programs: Alaska 75K, Delta Plat, BA Gold
Posts: 61
even after unlocking and log-in, I can't get to the page where I can edit my personal information including the passport #. clicking on the user information simply transfers to an irrelevant page
Jul 16, 2018, 3:21 am
#2038
Join Date: Aug 2015
Location: DXB
Programs: Marriott Titanium Elite, Hyatt Globalist, Hilton Diamond, BA Silver, A3 Gold, Sixt Diamond
Posts: 2,811
Try changing the language of the website. I think I had to use the Spanish or Portuguese version, maybe try in "private mode" to avoid being redirected to the US website. Don't ask, it's Iberia! 
Jul 16, 2018, 3:22 am
#2039
Join Date: Dec 2014
Posts: 215
This is my first post on this thread, so here is what I got:
Overall this is complete mess. If no avios are issued, all ticket purchases (still unrefunded) will be disputed.
- Created 2 accounts, for myself and other person (all registration details were valid).
- Booked 10 tickets while logged in for each account.
- Both accounts got locked, but I managed to reset PIN on one of the accounts via the app. Email address for the other account has unusual domain extension and for that reason the app did not recognize email address is valid (PIN reset failed).
- Received emails to provide IDs and tickets (both accounts).
- Refund issued for 5 trips for one account. No refunds for the other account.
- No avios for either account.
Overall this is complete mess. If no avios are issued, all ticket purchases (still unrefunded) will be disputed.
Jul 16, 2018, 3:25 am
#2040
Join Date: Jul 2014
Posts: 29
Hi,
I just recieved new PIN bur for "wrong" account. I have 3 accounts, 2 with wrong name and surname becauase of IT problem when registering, it add a second surname which I dodnt have. So question, should I add to my bookings the unlocked IB+ number or write to classica, wait again and ask what to do?
I sent passport and booking for my "right" IB+ account, but the unlocked wrong one...
I just recieved new PIN bur for "wrong" account. I have 3 accounts, 2 with wrong name and surname becauase of IT problem when registering, it add a second surname which I dodnt have. So question, should I add to my bookings the unlocked IB+ number or write to classica, wait again and ask what to do?
I sent passport and booking for my "right" IB+ account, but the unlocked wrong one...