Jul 11, 2018, 12:05 pm
Last edit by: jbfield
- Login problems: If you have trouble logging into the Iberia website, type in your number and password by hand instead of using autocomplete. For some people this fixes login issues.
- Partner awards: Many flights on partners will not be available as one-way. You must redeem AA flights as a round trip for example
- Cancellations: Iberia awards on AA cannot be cancelled.
Iberia Plus offer 9000 per booking 21/JUN to 24/JUN on iberia.com
Terms and conditions of the offer are to be found here in post 14.
Data Points for those whose points did not post in the initial batch on 3-4 July.
Please do a separate data point for each account. If you opened accounts for others (spouse, child, parent, etc), please make a separate entry for each account you opened. Please follow the formatting below so we have some consistency. If you're a new user and can't post to the wiki, please post your data point as a reply to the thread and someone will add it to the wiki on your behalf.
Format
USER / OWNER / ACCT / YEAR / DOCS? / VERIFIED? / POSTED? / # PTS / MISSING / DENIAL REASON / FURTHER STEPS
USER / OWNER / ACCT / YEAR / DOCS? / VERIFIED? / POSTED? / # PTS / MISSING / DENIAL REASON / FURTHER STEPS
Legend
USER: Your FT username
OWNER: SELF or WIFE/CHILD/MOM/DAD/etc. Owner of the account (i.e. the name on the account).
ACCT: NEW or OLD. New = created during promo period. Old = created prior to promo period.
YEAR: Optional. Year account opened.
DOCS?: DOCS or NO DOCS. Did you submit identity documentation to IB?
VERIFIED: VERIFIED or UNVERIFIED. Has IB actually verified the docs you submitted yet (via email confirmation)?
POSTED?: POSTED or NOT POSTED. Points posted to account?
# PTS: How many points have posted to the account so far?
MISSING: How many points (that were expected) did not actually post?
DENIAL REASON: If you've been denied or are in limbo, what was the reason stated? INCONSISTENCIES, REFUNDS, WAITING, etc.
FURTHER STEPS: Have you done anything further to contact IB about the issue? What have you done? Complaints to DOT, EU, IB, etc. or NONE
USER: Your FT username
OWNER: SELF or WIFE/CHILD/MOM/DAD/etc. Owner of the account (i.e. the name on the account).
ACCT: NEW or OLD. New = created during promo period. Old = created prior to promo period.
YEAR: Optional. Year account opened.
DOCS?: DOCS or NO DOCS. Did you submit identity documentation to IB?
VERIFIED: VERIFIED or UNVERIFIED. Has IB actually verified the docs you submitted yet (via email confirmation)?
POSTED?: POSTED or NOT POSTED. Points posted to account?
# PTS: How many points have posted to the account so far?
MISSING: How many points (that were expected) did not actually post?
DENIAL REASON: If you've been denied or are in limbo, what was the reason stated? INCONSISTENCIES, REFUNDS, WAITING, etc.
FURTHER STEPS: Have you done anything further to contact IB about the issue? What have you done? Complaints to DOT, EU, IB, etc. or NONE
mickeyjaw / SELF / OLD / 2016 / NO DOCS / NA / PARTIALLY POSTED / 45k PTS / 9k MISSING / WAITING / NONE
swingaling / WIFE / NEW / 2018 / DOCS / VERIFIED / POSTED / 0 PTS / 90k MISSING / INCONSISTENCIES / DOT and IB
Surface Interval / Wife / New / 2018 / DOCS / UNVERIFIED / POSTED on 07/17 / 90k PTS / 0k MISSING / WAITING / NONE
Diannap / Self / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 9k MISSING / WAITING / NONE
Diannap / Husband / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 9k MISSING / WAITING / NONE
Junior_2J&K / Self / NEW / 2018 / DOCS / UNVERIFIED / POSTED on 07/17 / 0 PTS / 90k MISSING / WAITING / IB - canned response
OC_Matt / Self / Old / 2015 / NO DOCS / N/A /POSTED / 90k PTS / 0 MISSING / DONE / NONE (updated 8/21)
OC_Matt / Wife / New / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / NONE (updated 7/17)
OC_Matt / Friend / New / 2018 / NO DOCS / N/A / POSTED / 90k PTS / 0 MISSING / DONE / NONE
OverTheHorizon / Self / 2013 / NO DOCS / N/A / POSTED / 81k PTS / 9K MISSING / NONE / IB - canned response to detailed email, waiting and seeing !!
FlyingPenguin / SELF / NEW / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 90k MISSING / WAITING / NONE
zsc / self / old (dormant) / 2017 / NO DOCS / N/A / POSTED / 90k PTS / 0 MISSING / DONE / NONE
DeJar/ self / New (old account inaccessible) / 208 / Docs / Verified / 0pts / 90k Missing / DECLINED 07/20/2018 (requesting reconsideration) / None - notice frim IB seems to confirm promo Avios will be posted
zebranz / Self / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / WAITING / IB - Recvd 17 Jul 81K-9K just showed up without asking- 18 July!
zebranz / #1son / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / WAITING / IB - Recvd 17 Jul 81K-9K just showed up without asking- 18 July!
zebranz / #2son / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / IB - Recvd 17 Jul 90K
zebranz / daughter-in-law / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / IB - Recvd 17 Jul 90K
Bobdh13 / SELF / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / RECEIVED 18 JULY
Bobdh13 / BROTHER / NEW / 2018 / DOCS / UNVERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / RECEIVED 19 JULY
elmoufoken / SELF / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 90K PTS / Duplicate Account / IB+ call center operator confirmed I dont have duplicate account, Sent email to IB+ with doc and form, account still locked. 9 of 10 booking got cancelled by them without my instruction, deposit of 7 out of 8 have not been refunded. 1 booking still alive.
jbfield/ SELF/ OLD / many years ago / No Docs / NA / POSTED / 81k PTS / 9000 MISSING / IB Agreed they should be credited / Chased up multiple times. RECEIVED 20 Nov '19
elmoufoken / SELF / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 90K PTS / Duplicate Account / IB+ call center operator confirmed I dont have duplicate account, Sent email to IB+ with doc and form, account still locked. 9 of 10 booking got cancelled by them without my instruction, deposit of 7 out of 8 have not been refunded. 1 booking still alive.
jbfield/ SELF/ OLD / many years ago / No Docs / NA / POSTED / 81k PTS / 9000 MISSING / IB Agreed they should be credited / Chased up multiple times. RECEIVED 20 Nov '19
Iberia Plus offer 9000 per booking, 21 to 24 June 2018 on iberia.com
Jul 16, 2018, 8:51 am
#2056
Join Date: Apr 2017
Location: PVD, BOS
Programs: AA EXP
Posts: 1,664
Update
Last week I received the dreaded inconsistencies email. I made a DOT complaint and also complained to IB (via email) with a couple execs looped into the email.
This morning, I received the following email.
So it looks like I'll be getting the Avios after all? We'll see. No Avios posted thus far.
I also received a new PIN in a separate email.
This morning, I received the following email.
So it looks like I'll be getting the Avios after all? We'll see. No Avios posted thus far.
I also received a new PIN in a separate email.
Dear Mrs. XXXXXXX:
Please accept our sincere apologies for the inconveniences we may have caused you for not being able to respond until today the e-mail you sent us regarding our 9,000 Avios promotion.
We correctly received your documentation and we would like to inform you that we have proceeded to activate your Iberia Plus account and to generate a new temporary access PIN code for you to enter into your Iberia Plus personal profile. You will receive it soon on the e-mail address associated to your Iberia Plus account.
Keep in mind that this is a temporary access PIN code; therefore, you must change it once you enter your profile.
In relation with the 9,000 Avios campaign for flights booked on iberia.com, we have reviewed your request and the information you supplied. We have sent the information to the relevant department for the awarding of the promotional Avios, if the information in your booking is correct, you should see these credit in your account during the following week.
Kind regards
Your Iberia Plus Service Center.
Please accept our sincere apologies for the inconveniences we may have caused you for not being able to respond until today the e-mail you sent us regarding our 9,000 Avios promotion.
We correctly received your documentation and we would like to inform you that we have proceeded to activate your Iberia Plus account and to generate a new temporary access PIN code for you to enter into your Iberia Plus personal profile. You will receive it soon on the e-mail address associated to your Iberia Plus account.
Keep in mind that this is a temporary access PIN code; therefore, you must change it once you enter your profile.
In relation with the 9,000 Avios campaign for flights booked on iberia.com, we have reviewed your request and the information you supplied. We have sent the information to the relevant department for the awarding of the promotional Avios, if the information in your booking is correct, you should see these credit in your account during the following week.
Kind regards
Your Iberia Plus Service Center.
Jul 16, 2018, 9:37 am
#2057
Join Date: Apr 2003
Location: SLC/HEL/Anywhere with a Beach
Programs: Marriott Ambassador; AA EXP 3MM; AS MVP, Hilton Gold, CH-47/UH-60/C-23/C-130 VET
Posts: 5,234
Thats really interesting. I'm in Canada, and I put that in my profile so I'm hoping they don't pull the country of residence doesn't qualify trick...
Are you in one of the 16 countries? I'm wondering if the varying emails have anything to do with location or which site the booking was through...
Are you in one of the 16 countries? I'm wondering if the varying emails have anything to do with location or which site the booking was through...
Looks like they may have shifted their approach as people don't seem to have been receiving "inconsistencies" emails lately. Of course, doesn't seem like the avios are actually posting yet.
For those looking at timing, I set up my account on June 22, purchased on June 23, responded to email on July 4, received request for additional information and replied to it on July 15, and received email today saying they have been sent over to the department for posting.
Jul 16, 2018, 9:42 am
#2058
Join Date: Aug 2004
Location: Kansas City, USA
Programs: AA Gold, Delta Platinum, Marriott Titanium, IHG Plat, AVIS Preferred, Hilton Diamond
Posts: 2,066
Got the same email as the recent posters on this thread but never received an email with the temporary PIN. I'll continue to wait this out and hopefully we all see some progress by the end of the week.
Jul 16, 2018, 9:49 am
#2059
Join Date: Mar 2003
Programs: UA GS, AA Platinum (6 MM)
Posts: 181
6/22 Bought tickets - had two surnames on IB+ account
6/23 Noticed no IB+ number on my PDF ticket confirms, called reservations and they took full list
6/24 Checked next day and saw that bookings still not appearing under my IB+ account, retrieved each one individually and added number, all appeared under my account
At some point I was locked out of the account and reset PIN via app - this did NOT unlock my account.
7//2 Points credited to my account
7/2 I could not book award tickets even though 90k in account, called IB+ and they told me to send in Data Rectifaction form + passport
7/2 Email received correctly
7/5 Welcome bonus credited
7/5 Email asking for copy of passport and tickets
7/5 I respond with passport only as points already posted - updated personal details to remove second surname
7/7 Email received correctly
7/11 Apologies for delay
Today two emails:
"Please accept our sincere apologies for the inconveniences we may have caused you for not being able to respond until today the e-mail you sent us regarding our 9,000 Avios promotion.
We correctly received your documentation and we would like to inform you that we have proceeded to activate your Iberia Plus account and to generate a new temporary access PIN code for you to enter into your Iberia Plus personal profile. You will receive it soon on the e-mail address associated to your Iberia Plus account.
Keep in mind that this is a temporary access PIN code; therefore, you must change it once you enter your profile.
Kind regards"
and
"Dear Mr. XXXXXXXXXXXXXXXXXXX:
Here we enclose your new PIN code with which you can access all the services Iberia Plus offers through www.iberia.com. Your PIN code is XXXXXX
To enter your Iberia Plus personal Area, you only need to identify with your Iberia Plus card number and the PIN code attached.
We remind you that at iberia.com, you will find all the information about the Programme: benefits of your card, obtaining and using tables, special offers, associated companies, etc.
Yours sincerely,
Your Iberia Plus Service Centre"
7/16 I accessed account using new PIN. Made award booking.
***end***
I definitely goofed on the double surname BUT I contacted them as soon as I noticed it and filled out the data rectification form. Once I had access to the account, I removed the second surname from my personal details.
I never sent copies of my tickets because the 90k posted to my account and well, no need to give them fodder to reassess.
Adding the IB+ number to the bookings and/or calling in to have the number added on 6/23 must have made the difference.
Now all that said - I won't be truly convinced this is all set before I get on my return flight! I am not booking *any* non-refundable to restricted reservations for my time abroad. I don't want a surprise where my award ticket is somehow canceled (as someone noted above).
Successful result overall: ~$600 for r/t business class ticket off-peak, $5,800 lowest fare as of today
6/23 Noticed no IB+ number on my PDF ticket confirms, called reservations and they took full list
6/24 Checked next day and saw that bookings still not appearing under my IB+ account, retrieved each one individually and added number, all appeared under my account
At some point I was locked out of the account and reset PIN via app - this did NOT unlock my account.
7//2 Points credited to my account
7/2 I could not book award tickets even though 90k in account, called IB+ and they told me to send in Data Rectifaction form + passport
7/2 Email received correctly
7/5 Welcome bonus credited
7/5 Email asking for copy of passport and tickets
7/5 I respond with passport only as points already posted - updated personal details to remove second surname
7/7 Email received correctly
7/11 Apologies for delay
Today two emails:
"Please accept our sincere apologies for the inconveniences we may have caused you for not being able to respond until today the e-mail you sent us regarding our 9,000 Avios promotion.
We correctly received your documentation and we would like to inform you that we have proceeded to activate your Iberia Plus account and to generate a new temporary access PIN code for you to enter into your Iberia Plus personal profile. You will receive it soon on the e-mail address associated to your Iberia Plus account.
Keep in mind that this is a temporary access PIN code; therefore, you must change it once you enter your profile.
Kind regards"
and
"Dear Mr. XXXXXXXXXXXXXXXXXXX:
Here we enclose your new PIN code with which you can access all the services Iberia Plus offers through www.iberia.com. Your PIN code is XXXXXX
To enter your Iberia Plus personal Area, you only need to identify with your Iberia Plus card number and the PIN code attached.
We remind you that at iberia.com, you will find all the information about the Programme: benefits of your card, obtaining and using tables, special offers, associated companies, etc.
Yours sincerely,
Your Iberia Plus Service Centre"
7/16 I accessed account using new PIN. Made award booking.
***end***
I definitely goofed on the double surname BUT I contacted them as soon as I noticed it and filled out the data rectification form. Once I had access to the account, I removed the second surname from my personal details.
I never sent copies of my tickets because the 90k posted to my account and well, no need to give them fodder to reassess.
Adding the IB+ number to the bookings and/or calling in to have the number added on 6/23 must have made the difference.
Now all that said - I won't be truly convinced this is all set before I get on my return flight! I am not booking *any* non-refundable to restricted reservations for my time abroad. I don't want a surprise where my award ticket is somehow canceled (as someone noted above).
Successful result overall: ~$600 for r/t business class ticket off-peak, $5,800 lowest fare as of today
Jul 16, 2018, 11:48 am
#2062
Join Date: Apr 2017
Location: PVD, BOS
Programs: AA EXP
Posts: 1,664
Jul 16, 2018, 1:21 pm
#2063
Join Date: May 2013
Location: Melbourne, Australia
Posts: 123
Dear Mr. [Misspelled Lastname]
Please accept our sincere apologies for the inconveniences we may have caused you for not being able to respond until today the e-mail you sent us few days ago.
We correctly received your documentation. However, we are sorry to inform you that the details of your identification document do not match your Iberia Plus account information. Therefore, it is not possible for us to activate your account..
Kind Regards
Please accept our sincere apologies for the inconveniences we may have caused you for not being able to respond until today the e-mail you sent us few days ago.
We correctly received your documentation. However, we are sorry to inform you that the details of your identification document do not match your Iberia Plus account information. Therefore, it is not possible for us to activate your account..
Kind Regards
Oh and no reference to the promo.
This is getting ridiculous.
Jul 16, 2018, 2:03 pm
#2064
Join Date: Aug 2015
Location: AES
Posts: 64
I also got this email: " We correctly received your documentation. However, we are sorry to inform you that the details of your identification document do not match your Iberia Plus account information. Therefore, it is not possible for us to activate your account. "
There is a slight chance I used my old passport number, I just sent them a picture of that one. I'll see if they accept that, otherwise I'll just cancel the tickets before the 31st.
There is a slight chance I used my old passport number, I just sent them a picture of that one. I'll see if they accept that, otherwise I'll just cancel the tickets before the 31st.
Jul 16, 2018, 2:54 pm
#2065
Join Date: Jul 2017
Location: Yorkshire, UK
Posts: 234
Both my other half and my mum received emails activating their accounts this evening. Mums email makes no mention of the promotional Avios whereas the other half’s email does.
Thats progress in a little over 1 week since sending the passport info, with a holding email in between. That’s not too bad but not great for my impatience!! Still no actual Avios to him or mum, despite me getting my points nearly 2 weeks ago.
Thats progress in a little over 1 week since sending the passport info, with a holding email in between. That’s not too bad but not great for my impatience!! Still no actual Avios to him or mum, despite me getting my points nearly 2 weeks ago.
Jul 16, 2018, 3:36 pm
#2066
Join Date: Jan 2016
Posts: 140
It looks like I am getting no Avios. I only created 1 account, and only got 1 email confirmation but I think I might have pressed enter twice when creating the account as the web site was not responding so looks like I am being penalised because Iberias web site could not take the strain of the promotion as I got this email today.
Please accept our sincere apologies for the inconveniences we may have caused you for not being able to respond until today the e-mail you sent us regarding our 9,000 Avios promotion.
It is important for us to inform you that your Iberia Plus account IB XXXXXX has been cancelled due to duplicity, our system has detected several accounts created under your given name, as the general conditions of the Iberia Plus program establish, our customers are only allowed to have one account. We have proceeded to unlock your Iberia Plus account IB YYYYYYYY.
As an exceptional case, you can request the total refund (no extra charges).
We apologize for the inconveniences this may have cause you.
It is important for us to inform you that your Iberia Plus account IB XXXXXX has been cancelled due to duplicity, our system has detected several accounts created under your given name, as the general conditions of the Iberia Plus program establish, our customers are only allowed to have one account. We have proceeded to unlock your Iberia Plus account IB YYYYYYYY.
As an exceptional case, you can request the total refund (no extra charges).
We apologize for the inconveniences this may have cause you.
Jul 16, 2018, 3:54 pm
#2067
Join Date: Jun 2006
Location: between Albuquerque and Santa Fe
Programs: Kimpton Inner Circle; IHG Spire elite; Marriott & SPG Gold, r
Posts: 838
Good news: finally got into my account and hubs
Bad news: no points.
For join date, both accounts say 05/01 not sure what that means.-- month?-- day? -- year? or what.
Bad news: no points.
For join date, both accounts say 05/01 not sure what that means.-- month?-- day? -- year? or what.
Jul 16, 2018, 10:46 pm
#2068
Join Date: Jul 2018
Posts: 16
Last week I received the dreaded inconsistencies email. I made a DOT complaint and also complained to IB (via email) with a couple execs looped into the email.
This morning, I received the following email.
So it looks like I'll be getting the Avios after all? We'll see. No Avios posted thus far.
I also received a new PIN in a separate email.
This morning, I received the following email.
So it looks like I'll be getting the Avios after all? We'll see. No Avios posted thus far.
I also received a new PIN in a separate email.
Jul 17, 2018, 3:33 am
#2070
Join Date: Sep 2004
Location: SYD
Programs: UA Premier Gold (*G), IHG Platinum & Hyatt Discoverist
Posts: 1,456
In relation with the 9,000 Avios campaign for flights booked on iberia.com, we have reviewed your request and the information you supplied. We have sent the information to the relevant department for the awarding of the promotional Avios, if the information in your booking is correct, you should see these credit in your account during the following week.
- Status update email from Iberia on 12 July
- Correct email reception email on 6 July
- ID and Tickets provided on 5 July