Jul 11, 2018, 12:05 pm
Last edit by: jbfield
- Login problems: If you have trouble logging into the Iberia website, type in your number and password by hand instead of using autocomplete. For some people this fixes login issues.
- Partner awards: Many flights on partners will not be available as one-way. You must redeem AA flights as a round trip for example
- Cancellations: Iberia awards on AA cannot be cancelled.
Iberia Plus offer 9000 per booking 21/JUN to 24/JUN on iberia.com
Terms and conditions of the offer are to be found here in post 14.
Data Points for those whose points did not post in the initial batch on 3-4 July.
Please do a separate data point for each account. If you opened accounts for others (spouse, child, parent, etc), please make a separate entry for each account you opened. Please follow the formatting below so we have some consistency. If you're a new user and can't post to the wiki, please post your data point as a reply to the thread and someone will add it to the wiki on your behalf.
Format
USER / OWNER / ACCT / YEAR / DOCS? / VERIFIED? / POSTED? / # PTS / MISSING / DENIAL REASON / FURTHER STEPS
USER / OWNER / ACCT / YEAR / DOCS? / VERIFIED? / POSTED? / # PTS / MISSING / DENIAL REASON / FURTHER STEPS
Legend
USER: Your FT username
OWNER: SELF or WIFE/CHILD/MOM/DAD/etc. Owner of the account (i.e. the name on the account).
ACCT: NEW or OLD. New = created during promo period. Old = created prior to promo period.
YEAR: Optional. Year account opened.
DOCS?: DOCS or NO DOCS. Did you submit identity documentation to IB?
VERIFIED: VERIFIED or UNVERIFIED. Has IB actually verified the docs you submitted yet (via email confirmation)?
POSTED?: POSTED or NOT POSTED. Points posted to account?
# PTS: How many points have posted to the account so far?
MISSING: How many points (that were expected) did not actually post?
DENIAL REASON: If you've been denied or are in limbo, what was the reason stated? INCONSISTENCIES, REFUNDS, WAITING, etc.
FURTHER STEPS: Have you done anything further to contact IB about the issue? What have you done? Complaints to DOT, EU, IB, etc. or NONE
USER: Your FT username
OWNER: SELF or WIFE/CHILD/MOM/DAD/etc. Owner of the account (i.e. the name on the account).
ACCT: NEW or OLD. New = created during promo period. Old = created prior to promo period.
YEAR: Optional. Year account opened.
DOCS?: DOCS or NO DOCS. Did you submit identity documentation to IB?
VERIFIED: VERIFIED or UNVERIFIED. Has IB actually verified the docs you submitted yet (via email confirmation)?
POSTED?: POSTED or NOT POSTED. Points posted to account?
# PTS: How many points have posted to the account so far?
MISSING: How many points (that were expected) did not actually post?
DENIAL REASON: If you've been denied or are in limbo, what was the reason stated? INCONSISTENCIES, REFUNDS, WAITING, etc.
FURTHER STEPS: Have you done anything further to contact IB about the issue? What have you done? Complaints to DOT, EU, IB, etc. or NONE
mickeyjaw / SELF / OLD / 2016 / NO DOCS / NA / PARTIALLY POSTED / 45k PTS / 9k MISSING / WAITING / NONE
swingaling / WIFE / NEW / 2018 / DOCS / VERIFIED / POSTED / 0 PTS / 90k MISSING / INCONSISTENCIES / DOT and IB
Surface Interval / Wife / New / 2018 / DOCS / UNVERIFIED / POSTED on 07/17 / 90k PTS / 0k MISSING / WAITING / NONE
Diannap / Self / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 9k MISSING / WAITING / NONE
Diannap / Husband / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 9k MISSING / WAITING / NONE
Junior_2J&K / Self / NEW / 2018 / DOCS / UNVERIFIED / POSTED on 07/17 / 0 PTS / 90k MISSING / WAITING / IB - canned response
OC_Matt / Self / Old / 2015 / NO DOCS / N/A /POSTED / 90k PTS / 0 MISSING / DONE / NONE (updated 8/21)
OC_Matt / Wife / New / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / NONE (updated 7/17)
OC_Matt / Friend / New / 2018 / NO DOCS / N/A / POSTED / 90k PTS / 0 MISSING / DONE / NONE
OverTheHorizon / Self / 2013 / NO DOCS / N/A / POSTED / 81k PTS / 9K MISSING / NONE / IB - canned response to detailed email, waiting and seeing !!
FlyingPenguin / SELF / NEW / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 90k MISSING / WAITING / NONE
zsc / self / old (dormant) / 2017 / NO DOCS / N/A / POSTED / 90k PTS / 0 MISSING / DONE / NONE
DeJar/ self / New (old account inaccessible) / 208 / Docs / Verified / 0pts / 90k Missing / DECLINED 07/20/2018 (requesting reconsideration) / None - notice frim IB seems to confirm promo Avios will be posted
zebranz / Self / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / WAITING / IB - Recvd 17 Jul 81K-9K just showed up without asking- 18 July!
zebranz / #1son / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / WAITING / IB - Recvd 17 Jul 81K-9K just showed up without asking- 18 July!
zebranz / #2son / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / IB - Recvd 17 Jul 90K
zebranz / daughter-in-law / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / IB - Recvd 17 Jul 90K
Bobdh13 / SELF / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / RECEIVED 18 JULY
Bobdh13 / BROTHER / NEW / 2018 / DOCS / UNVERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / RECEIVED 19 JULY
elmoufoken / SELF / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 90K PTS / Duplicate Account / IB+ call center operator confirmed I dont have duplicate account, Sent email to IB+ with doc and form, account still locked. 9 of 10 booking got cancelled by them without my instruction, deposit of 7 out of 8 have not been refunded. 1 booking still alive.
jbfield/ SELF/ OLD / many years ago / No Docs / NA / POSTED / 81k PTS / 9000 MISSING / IB Agreed they should be credited / Chased up multiple times. RECEIVED 20 Nov '19
elmoufoken / SELF / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 90K PTS / Duplicate Account / IB+ call center operator confirmed I dont have duplicate account, Sent email to IB+ with doc and form, account still locked. 9 of 10 booking got cancelled by them without my instruction, deposit of 7 out of 8 have not been refunded. 1 booking still alive.
jbfield/ SELF/ OLD / many years ago / No Docs / NA / POSTED / 81k PTS / 9000 MISSING / IB Agreed they should be credited / Chased up multiple times. RECEIVED 20 Nov '19
Iberia Plus offer 9000 per booking, 21 to 24 June 2018 on iberia.com
Jul 17, 2018, 10:13 am
#2118
Join Date: Jul 2018
Posts: 4
Well done to everyone who has had their points.....
Hopefully that now means that they can start looking at other emails / accounts that should have had them first time around!
Wife and I both made 10 bookings with old accounts. I got 81k and wife has nothing. Emailed in and had response to say bear with us but that's it!
If anyone else is in the same boat - then good luck!
Hopefully that now means that they can start looking at other emails / accounts that should have had them first time around!
Wife and I both made 10 bookings with old accounts. I got 81k and wife has nothing. Emailed in and had response to say bear with us but that's it!
If anyone else is in the same boat - then good luck!
Jul 17, 2018, 10:18 am
#2120
Join Date: Jul 2018
Posts: 4
Forgot to add that someone stated on another site that the reason that they only got 81k rather than 90k was that the system logs you out after 20 minutes.
So I am assuming that I took longer than 20 minutes to book mine (which was why I only got 81k) and the wife must have booked all hers after 20 mins.....!!
So I am assuming that I took longer than 20 minutes to book mine (which was why I only got 81k) and the wife must have booked all hers after 20 mins.....!!
Jul 17, 2018, 10:29 am
#2121
Join Date: Apr 2015
Posts: 30
Forgot to add that someone stated on another site that the reason that they only got 81k rather than 90k was that the system logs you out after 20 minutes.
So I am assuming that I took longer than 20 minutes to book mine (which was why I only got 81k) and the wife must have booked all hers after 20 mins.....!!
So I am assuming that I took longer than 20 minutes to book mine (which was why I only got 81k) and the wife must have booked all hers after 20 mins.....!!
Jul 17, 2018, 10:33 am
#2122
Join Date: May 2018
Location: Seattle WA
Programs: DL GM, Hilton Diamond, Marriott Gold
Posts: 32
Avios just posted (new account, only sent Passport & booking confirmations when requested, did not receive inconsistencies email).
Amazingly the redemption I had planned almost a month ago when the promotion first started was still available on the dates I wanted. Round trip business class BOS-MAD, plus a return trip MAD-SVQ that I'll use while in Spain for a total of $455. Can't beat that!
Amazingly the redemption I had planned almost a month ago when the promotion first started was still available on the dates I wanted. Round trip business class BOS-MAD, plus a return trip MAD-SVQ that I'll use while in Spain for a total of $455. Can't beat that!
Last edited by jasonl5; Jul 17, 2018 at 10:39 am
Jul 17, 2018, 10:35 am
#2123
Join Date: Sep 2010
Location: Orange County, CA
Programs: AMEX Plat, Hyatt Explorist, JetBlue Mosaic, Wyndham Diamond, National Executive Elite
Posts: 169
I think these are two different issues. Most partners need a round trip. At what step are you seeing an error for partner flights? The error I am getting is after the search results, when I attempt to select the individual flights and click "View" I get the following error, "An error has occurred. We apologize for the inconvenience and ask you to please try again after a few minutes. If the error persists please contact us." Choosing the same flight in my kids account and then clicking "View" shows me the required number of avios.
Jul 17, 2018, 10:36 am
#2124
Join Date: Jul 2018
Posts: 183
Amazingly the flights I wanted was available too
I will have to purchase a separate positioning flight though unfortunately since the website wouldn't let me book connections with American airlines even though they showed up in the results
I will have to purchase a separate positioning flight though unfortunately since the website wouldn't let me book connections with American airlines even though they showed up in the results
Jul 17, 2018, 10:48 am
#2126
Join Date: Oct 2007
Programs: BAEC Gold, TK * A Gold, Qatar Gold
Posts: 117
Incredibly my 90k just posted! I was not expecting this as I had booked 10 flights on consecutive days from OVD - MAD. I booked the flights for me and my mum and had both IB numbers in the confirmation emails. I sent my passport and confirmation emails about a week ago. My mum also sent her passport info and emails off and has only received the holding email.
This is where it could be complicated as I know the IB account for my mum had the wrong passport number added although all other info was correct. It may be that IB choose to say that the account was not valid. In this situation would they refund her share of the flights and split all 10 PNRs? I sort of think now I have mine then they should give her hers but who knows!!
That said I am pretty pleased with my 90k!
This is where it could be complicated as I know the IB account for my mum had the wrong passport number added although all other info was correct. It may be that IB choose to say that the account was not valid. In this situation would they refund her share of the flights and split all 10 PNRs? I sort of think now I have mine then they should give her hers but who knows!!
That said I am pretty pleased with my 90k!
Jul 17, 2018, 10:59 am
#2128
Join Date: Jul 2018
Posts: 4
"Were they able to get the last 9K (or a refund)?.. we both booked our first flight via the site before it crashed and we moved to the app. Both 9k short"
Emailed in - still waiting for a response!
Emailed in - still waiting for a response!
Last edited by Pupenergy; Jul 17, 2018 at 11:01 am Reason: to add in quote to make the post correct
Jul 17, 2018, 11:09 am
#2129
Join Date: Aug 2016
Location: Toulouse
Programs: TK*G
Posts: 283
I had received the "info does not match" email after sending docs on July 3rd.
I reviewed my my account and noticed my day of birth was wrong. I challenged them on it as it didn't allow me to correct the day (but the month and year did work if I needed to). This seems like a website glitch from the signup page.
Today i I received the "forwarding to dept for credit" email.
Not that it means anything, but kinda surprised they're putting a timeframe on it by stating "following week". That and the fact they stopped rejecting people based on inconsistencies must be a good sign.
I reviewed my my account and noticed my day of birth was wrong. I challenged them on it as it didn't allow me to correct the day (but the month and year did work if I needed to). This seems like a website glitch from the signup page.
Today i I received the "forwarding to dept for credit" email.
Not that it means anything, but kinda surprised they're putting a timeframe on it by stating "following week". That and the fact they stopped rejecting people based on inconsistencies must be a good sign.
Jul 17, 2018, 11:11 am
#2130
Join Date: May 2017
Posts: 301
I think these are two different issues. Most partners need a round trip. At what step are you seeing an error for partner flights? The error I am getting is after the search results, when I attempt to select the individual flights and click "View" I get the following error, "An error has occurred. We apologize for the inconvenience and ask you to please try again after a few minutes. If the error persists please contact us." Choosing the same flight in my kids account and then clicking "View" shows me the required number of avios.
Has anyone tried with any success to call to book?