Jul 11, 2018, 12:05 pm
Last edit by: jbfield
- Login problems: If you have trouble logging into the Iberia website, type in your number and password by hand instead of using autocomplete. For some people this fixes login issues.
- Partner awards: Many flights on partners will not be available as one-way. You must redeem AA flights as a round trip for example
- Cancellations: Iberia awards on AA cannot be cancelled.
Iberia Plus offer 9000 per booking 21/JUN to 24/JUN on iberia.com
Terms and conditions of the offer are to be found here in post 14.
Data Points for those whose points did not post in the initial batch on 3-4 July.
Please do a separate data point for each account. If you opened accounts for others (spouse, child, parent, etc), please make a separate entry for each account you opened. Please follow the formatting below so we have some consistency. If you're a new user and can't post to the wiki, please post your data point as a reply to the thread and someone will add it to the wiki on your behalf.
Format
USER / OWNER / ACCT / YEAR / DOCS? / VERIFIED? / POSTED? / # PTS / MISSING / DENIAL REASON / FURTHER STEPS
USER / OWNER / ACCT / YEAR / DOCS? / VERIFIED? / POSTED? / # PTS / MISSING / DENIAL REASON / FURTHER STEPS
Legend
USER: Your FT username
OWNER: SELF or WIFE/CHILD/MOM/DAD/etc. Owner of the account (i.e. the name on the account).
ACCT: NEW or OLD. New = created during promo period. Old = created prior to promo period.
YEAR: Optional. Year account opened.
DOCS?: DOCS or NO DOCS. Did you submit identity documentation to IB?
VERIFIED: VERIFIED or UNVERIFIED. Has IB actually verified the docs you submitted yet (via email confirmation)?
POSTED?: POSTED or NOT POSTED. Points posted to account?
# PTS: How many points have posted to the account so far?
MISSING: How many points (that were expected) did not actually post?
DENIAL REASON: If you've been denied or are in limbo, what was the reason stated? INCONSISTENCIES, REFUNDS, WAITING, etc.
FURTHER STEPS: Have you done anything further to contact IB about the issue? What have you done? Complaints to DOT, EU, IB, etc. or NONE
USER: Your FT username
OWNER: SELF or WIFE/CHILD/MOM/DAD/etc. Owner of the account (i.e. the name on the account).
ACCT: NEW or OLD. New = created during promo period. Old = created prior to promo period.
YEAR: Optional. Year account opened.
DOCS?: DOCS or NO DOCS. Did you submit identity documentation to IB?
VERIFIED: VERIFIED or UNVERIFIED. Has IB actually verified the docs you submitted yet (via email confirmation)?
POSTED?: POSTED or NOT POSTED. Points posted to account?
# PTS: How many points have posted to the account so far?
MISSING: How many points (that were expected) did not actually post?
DENIAL REASON: If you've been denied or are in limbo, what was the reason stated? INCONSISTENCIES, REFUNDS, WAITING, etc.
FURTHER STEPS: Have you done anything further to contact IB about the issue? What have you done? Complaints to DOT, EU, IB, etc. or NONE
mickeyjaw / SELF / OLD / 2016 / NO DOCS / NA / PARTIALLY POSTED / 45k PTS / 9k MISSING / WAITING / NONE
swingaling / WIFE / NEW / 2018 / DOCS / VERIFIED / POSTED / 0 PTS / 90k MISSING / INCONSISTENCIES / DOT and IB
Surface Interval / Wife / New / 2018 / DOCS / UNVERIFIED / POSTED on 07/17 / 90k PTS / 0k MISSING / WAITING / NONE
Diannap / Self / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 9k MISSING / WAITING / NONE
Diannap / Husband / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 9k MISSING / WAITING / NONE
Junior_2J&K / Self / NEW / 2018 / DOCS / UNVERIFIED / POSTED on 07/17 / 0 PTS / 90k MISSING / WAITING / IB - canned response
OC_Matt / Self / Old / 2015 / NO DOCS / N/A /POSTED / 90k PTS / 0 MISSING / DONE / NONE (updated 8/21)
OC_Matt / Wife / New / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / NONE (updated 7/17)
OC_Matt / Friend / New / 2018 / NO DOCS / N/A / POSTED / 90k PTS / 0 MISSING / DONE / NONE
OverTheHorizon / Self / 2013 / NO DOCS / N/A / POSTED / 81k PTS / 9K MISSING / NONE / IB - canned response to detailed email, waiting and seeing !!
FlyingPenguin / SELF / NEW / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 90k MISSING / WAITING / NONE
zsc / self / old (dormant) / 2017 / NO DOCS / N/A / POSTED / 90k PTS / 0 MISSING / DONE / NONE
DeJar/ self / New (old account inaccessible) / 208 / Docs / Verified / 0pts / 90k Missing / DECLINED 07/20/2018 (requesting reconsideration) / None - notice frim IB seems to confirm promo Avios will be posted
zebranz / Self / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / WAITING / IB - Recvd 17 Jul 81K-9K just showed up without asking- 18 July!
zebranz / #1son / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / WAITING / IB - Recvd 17 Jul 81K-9K just showed up without asking- 18 July!
zebranz / #2son / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / IB - Recvd 17 Jul 90K
zebranz / daughter-in-law / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / IB - Recvd 17 Jul 90K
Bobdh13 / SELF / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / RECEIVED 18 JULY
Bobdh13 / BROTHER / NEW / 2018 / DOCS / UNVERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / RECEIVED 19 JULY
elmoufoken / SELF / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 90K PTS / Duplicate Account / IB+ call center operator confirmed I dont have duplicate account, Sent email to IB+ with doc and form, account still locked. 9 of 10 booking got cancelled by them without my instruction, deposit of 7 out of 8 have not been refunded. 1 booking still alive.
jbfield/ SELF/ OLD / many years ago / No Docs / NA / POSTED / 81k PTS / 9000 MISSING / IB Agreed they should be credited / Chased up multiple times. RECEIVED 20 Nov '19
elmoufoken / SELF / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 90K PTS / Duplicate Account / IB+ call center operator confirmed I dont have duplicate account, Sent email to IB+ with doc and form, account still locked. 9 of 10 booking got cancelled by them without my instruction, deposit of 7 out of 8 have not been refunded. 1 booking still alive.
jbfield/ SELF/ OLD / many years ago / No Docs / NA / POSTED / 81k PTS / 9000 MISSING / IB Agreed they should be credited / Chased up multiple times. RECEIVED 20 Nov '19
Iberia Plus offer 9000 per booking, 21 to 24 June 2018 on iberia.com
Jul 17, 2018, 7:30 pm
#2176
Join Date: Dec 2013
Location: SFO
Posts: 506
FYI: My booking I did earlier had my surname on there twice. I just called and they were able to fix it within a couple minutes at no cost.
I probably would have been fine either way, but better safe than sorry.
Double check your tickets and see if your surname is duplicated
I probably would have been fine either way, but better safe than sorry.
Double check your tickets and see if your surname is duplicated
Jul 17, 2018, 7:32 pm
#2178
Join Date: Jul 2018
Posts: 183
Jul 17, 2018, 8:23 pm
#2179
Join Date: Nov 2014
Location: lounge next door
Programs: *A Gold / ST Elite+ / OWS / EK G / HH Diam. / MR Tit / Hyatt GLOB / IHG Diam. / SL Jade / GHA Tit.
Posts: 1,527
Anyone tried over the phone?
I see availability on the website but on the phone they see nothing and told me "no availability".
What is your experience with phone guys?
I see availability on the website but on the phone they see nothing and told me "no availability".
What is your experience with phone guys?
Jul 17, 2018, 9:16 pm
#2181
Join Date: Sep 2012
Posts: 2,575
call the UK number +442036843774 and say "Iberia Plus bookings" (thanks to other threads about this!)
I had to try 4 times but finally got a guy who got it sorted and booked - BA Club Europe flights Heathrow to Greece
So it definitely can be done, you'll probably just need to HUCA and be patient!!
I had to try 4 times but finally got a guy who got it sorted and booked - BA Club Europe flights Heathrow to Greece
So it definitely can be done, you'll probably just need to HUCA and be patient!!
Jul 17, 2018, 9:16 pm
#2182
Join Date: Feb 2008
Location: CMH
Programs: Delta Gold Medallion
Posts: 628
Completely useless--spent an hour on the phone with three different agents, got four different reasons why the flights wouldn't book. Supervisors were not available.
Jul 17, 2018, 9:44 pm
#2183
Join Date: Sep 2012
Posts: 2,575
Forgot to say... I'm not the best with accents but I got the impression that I was perhaps speaking with a mix of outsourced agents in eastern Europe as well as Spanish, presumably in Iberia owned call centre.
It is probable that these have different systems/access/training - the Spanish guys sounding more able to assist (and finally getting my booking through)
It is probable that these have different systems/access/training - the Spanish guys sounding more able to assist (and finally getting my booking through)
Jul 17, 2018, 9:49 pm
#2184
Join Date: Mar 2011
Posts: 23
Like many others here I'll update my experience:
New account opened on 23rd June and booked 9 one-way flights (most of them are return on the same day - 1st/last flight day trips). Account was locked almost immediately thereafter and finally unlocked today (18th July) with an email as follows:
Now waiting for the Avios points to get credited and see what redemption can be made (although it does seem many others are reporting issues/restrictions/etc... Fingers crossed.
New account opened on 23rd June and booked 9 one-way flights (most of them are return on the same day - 1st/last flight day trips). Account was locked almost immediately thereafter and finally unlocked today (18th July) with an email as follows:
Dear Mr. LOO:
Please accept our sincere apologies for the inconveniences we may have caused you for not being able to respond until today the e-mail you sent us regarding our 9,000 Avios promotion.
We correctly received your documentation and we would like to inform you that we have proceeded to activate your Iberia Plus account and to generate a new temporary access PIN code for you to enter into your Iberia Plus personal profile. You will receive it soon on the e-mail address associated to your Iberia Plus account.
Keep in mind that this is a temporary access PIN code; therefore, you must change it once you enter your profile.
In relation with the 9,000 Avios campaign for flights booked on iberia.com, we have reviewed your request and the information you supplied. We have sent the information to the relevant department for the awarding of the promotional Avios. If the information within your bookings is correct, you should see these credited in your account during the following week.
If you are interested in knowing how we treat your personal details and the official documentation you have provided us, please, address to our data protection policy over our webpage www.iberia.com.
Kindest regards,
Your Iberia Plus Service Center.
Please accept our sincere apologies for the inconveniences we may have caused you for not being able to respond until today the e-mail you sent us regarding our 9,000 Avios promotion.
We correctly received your documentation and we would like to inform you that we have proceeded to activate your Iberia Plus account and to generate a new temporary access PIN code for you to enter into your Iberia Plus personal profile. You will receive it soon on the e-mail address associated to your Iberia Plus account.
Keep in mind that this is a temporary access PIN code; therefore, you must change it once you enter your profile.
In relation with the 9,000 Avios campaign for flights booked on iberia.com, we have reviewed your request and the information you supplied. We have sent the information to the relevant department for the awarding of the promotional Avios. If the information within your bookings is correct, you should see these credited in your account during the following week.
If you are interested in knowing how we treat your personal details and the official documentation you have provided us, please, address to our data protection policy over our webpage www.iberia.com.
Kindest regards,
Your Iberia Plus Service Center.
Jul 17, 2018, 10:55 pm
#2185
Join Date: Jun 2016
Posts: 2,257
Based on the below bolded, am i interpreting correctly that I cannot transfer additional Avios points in (e.g., from Chase UR) to supplement my 90K avios in order to book a flight I want?
Has anyone successfully transfer Chase UR into the account as Avios, and then use the UR-turned-Avios together with Iberia bonus Avios to book a flight?
--------------------------------------------------------------------------------
The extra Avios collected through this promotion will be recorded in your standard balance and be subjected to special expiration date and terms and conditions, additional to those of the standard Iberia Plus Programme, except for the following:
1-These Avios cannot be transferred or combined with Avios from other programmes or accounts, and they will expire on December 1st 2018 if not used by that date. All Avios from this promotion not redeemed by then will be withdrawn from the customer’s account on December 1st 2018.
2-These Avios may be used via the Iberia Plus Programme from the moment they are awarded up until December 1st 2018.
3-Any purchases charged to Avios from this promotion (redemptions) may be exchanged and reissued, if applicable, up until December 1st 2018, as per the particular terms and conditions of the products purchased. Keep in mind that cancellation or refund requests made by the customer for tickets purchased during the promotion implies withdrawal or cancellation of the promotional Avios, regardless of the refund date.
4-The 9,000 extra Avios from this promotion have been awarded to all customers who used a valid Iberia Plus number when purchasing tickets that meet the campaign terms and conditions via Iberia systems.
Has anyone successfully transfer Chase UR into the account as Avios, and then use the UR-turned-Avios together with Iberia bonus Avios to book a flight?
--------------------------------------------------------------------------------
The extra Avios collected through this promotion will be recorded in your standard balance and be subjected to special expiration date and terms and conditions, additional to those of the standard Iberia Plus Programme, except for the following:
1-These Avios cannot be transferred or combined with Avios from other programmes or accounts, and they will expire on December 1st 2018 if not used by that date. All Avios from this promotion not redeemed by then will be withdrawn from the customer’s account on December 1st 2018.
2-These Avios may be used via the Iberia Plus Programme from the moment they are awarded up until December 1st 2018.
3-Any purchases charged to Avios from this promotion (redemptions) may be exchanged and reissued, if applicable, up until December 1st 2018, as per the particular terms and conditions of the products purchased. Keep in mind that cancellation or refund requests made by the customer for tickets purchased during the promotion implies withdrawal or cancellation of the promotional Avios, regardless of the refund date.
4-The 9,000 extra Avios from this promotion have been awarded to all customers who used a valid Iberia Plus number when purchasing tickets that meet the campaign terms and conditions via Iberia systems.
Jul 18, 2018, 12:20 am
#2186
Join Date: Aug 2015
Location: AES
Posts: 64
I also got this email: " We correctly received your documentation. However, we are sorry to inform you that the details of your identification document do not match your Iberia Plus account information. Therefore, it is not possible for us to activate your account. "
There is a slight chance I used my old passport number, I just sent them a picture of that one. I'll see if they accept that, otherwise I'll just cancel the tickets before the 31st.
There is a slight chance I used my old passport number, I just sent them a picture of that one. I'll see if they accept that, otherwise I'll just cancel the tickets before the 31st.
Norwegian passport, tickets bought through the US website.
Jul 18, 2018, 4:00 am
#2188
Join Date: Jan 2011
Posts: 9
Finally
After reading a post on One Mile At A Time that the points were being posted. I logged on to my wife’s and my account and found the points had been posted.
We’d booked 10 domestic flights at a cost of £21 each, nearly consequtive days (availability more than attempting to keep a gap). Both new accounts, had to send in Passports and attached the PDF confirmations of each e-ticket. To be fair did panic and send everything to the CEO’s after no initial reply. Have no sent a Thank You email.
I still can’t be how great this promotion was. We saved over £4000 each on our one way redemptions (including the cost of buying the tickets for the promotion and the taxes).
We’d booked 10 domestic flights at a cost of £21 each, nearly consequtive days (availability more than attempting to keep a gap). Both new accounts, had to send in Passports and attached the PDF confirmations of each e-ticket. To be fair did panic and send everything to the CEO’s after no initial reply. Have no sent a Thank You email.
I still can’t be how great this promotion was. We saved over £4000 each on our one way redemptions (including the cost of buying the tickets for the promotion and the taxes).
Jul 18, 2018, 4:04 am
#2189
Join Date: Jul 2018
Programs: BA Silver
Posts: 10
Hi All
Just reading through some of these comments. I sent proof of the flights I booked with the 9k Avios promo to Iberia on 05 July, they replied this morning with the 'we have sent your information to the relevant department' statement. For anyone who also got this email, how long did it take for your avios to post?
Just reading through some of these comments. I sent proof of the flights I booked with the 9k Avios promo to Iberia on 05 July, they replied this morning with the 'we have sent your information to the relevant department' statement. For anyone who also got this email, how long did it take for your avios to post?
Jul 18, 2018, 4:07 am
#2190
Join Date: Jan 2011
Posts: 9
Hi All
Just reading through some of these comments. I sent proof of the flights I booked with the 9k Avios promo to Iberia on 05 July, they replied this morning with the 'we have sent your information to the relevant department' statement. For anyone who also got this email, how long did it take for your avios to post?
Just reading through some of these comments. I sent proof of the flights I booked with the 9k Avios promo to Iberia on 05 July, they replied this morning with the 'we have sent your information to the relevant department' statement. For anyone who also got this email, how long did it take for your avios to post?