Jul 11, 2018, 12:05 pm
Last edit by: jbfield
- Login problems: If you have trouble logging into the Iberia website, type in your number and password by hand instead of using autocomplete. For some people this fixes login issues.
- Partner awards: Many flights on partners will not be available as one-way. You must redeem AA flights as a round trip for example
- Cancellations: Iberia awards on AA cannot be cancelled.
Iberia Plus offer 9000 per booking 21/JUN to 24/JUN on iberia.com
Terms and conditions of the offer are to be found here in post 14.
Data Points for those whose points did not post in the initial batch on 3-4 July.
Please do a separate data point for each account. If you opened accounts for others (spouse, child, parent, etc), please make a separate entry for each account you opened. Please follow the formatting below so we have some consistency. If you're a new user and can't post to the wiki, please post your data point as a reply to the thread and someone will add it to the wiki on your behalf.
Format
USER / OWNER / ACCT / YEAR / DOCS? / VERIFIED? / POSTED? / # PTS / MISSING / DENIAL REASON / FURTHER STEPS
USER / OWNER / ACCT / YEAR / DOCS? / VERIFIED? / POSTED? / # PTS / MISSING / DENIAL REASON / FURTHER STEPS
Legend
USER: Your FT username
OWNER: SELF or WIFE/CHILD/MOM/DAD/etc. Owner of the account (i.e. the name on the account).
ACCT: NEW or OLD. New = created during promo period. Old = created prior to promo period.
YEAR: Optional. Year account opened.
DOCS?: DOCS or NO DOCS. Did you submit identity documentation to IB?
VERIFIED: VERIFIED or UNVERIFIED. Has IB actually verified the docs you submitted yet (via email confirmation)?
POSTED?: POSTED or NOT POSTED. Points posted to account?
# PTS: How many points have posted to the account so far?
MISSING: How many points (that were expected) did not actually post?
DENIAL REASON: If you've been denied or are in limbo, what was the reason stated? INCONSISTENCIES, REFUNDS, WAITING, etc.
FURTHER STEPS: Have you done anything further to contact IB about the issue? What have you done? Complaints to DOT, EU, IB, etc. or NONE
USER: Your FT username
OWNER: SELF or WIFE/CHILD/MOM/DAD/etc. Owner of the account (i.e. the name on the account).
ACCT: NEW or OLD. New = created during promo period. Old = created prior to promo period.
YEAR: Optional. Year account opened.
DOCS?: DOCS or NO DOCS. Did you submit identity documentation to IB?
VERIFIED: VERIFIED or UNVERIFIED. Has IB actually verified the docs you submitted yet (via email confirmation)?
POSTED?: POSTED or NOT POSTED. Points posted to account?
# PTS: How many points have posted to the account so far?
MISSING: How many points (that were expected) did not actually post?
DENIAL REASON: If you've been denied or are in limbo, what was the reason stated? INCONSISTENCIES, REFUNDS, WAITING, etc.
FURTHER STEPS: Have you done anything further to contact IB about the issue? What have you done? Complaints to DOT, EU, IB, etc. or NONE
mickeyjaw / SELF / OLD / 2016 / NO DOCS / NA / PARTIALLY POSTED / 45k PTS / 9k MISSING / WAITING / NONE
swingaling / WIFE / NEW / 2018 / DOCS / VERIFIED / POSTED / 0 PTS / 90k MISSING / INCONSISTENCIES / DOT and IB
Surface Interval / Wife / New / 2018 / DOCS / UNVERIFIED / POSTED on 07/17 / 90k PTS / 0k MISSING / WAITING / NONE
Diannap / Self / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 9k MISSING / WAITING / NONE
Diannap / Husband / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 9k MISSING / WAITING / NONE
Junior_2J&K / Self / NEW / 2018 / DOCS / UNVERIFIED / POSTED on 07/17 / 0 PTS / 90k MISSING / WAITING / IB - canned response
OC_Matt / Self / Old / 2015 / NO DOCS / N/A /POSTED / 90k PTS / 0 MISSING / DONE / NONE (updated 8/21)
OC_Matt / Wife / New / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / NONE (updated 7/17)
OC_Matt / Friend / New / 2018 / NO DOCS / N/A / POSTED / 90k PTS / 0 MISSING / DONE / NONE
OverTheHorizon / Self / 2013 / NO DOCS / N/A / POSTED / 81k PTS / 9K MISSING / NONE / IB - canned response to detailed email, waiting and seeing !!
FlyingPenguin / SELF / NEW / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 90k MISSING / WAITING / NONE
zsc / self / old (dormant) / 2017 / NO DOCS / N/A / POSTED / 90k PTS / 0 MISSING / DONE / NONE
DeJar/ self / New (old account inaccessible) / 208 / Docs / Verified / 0pts / 90k Missing / DECLINED 07/20/2018 (requesting reconsideration) / None - notice frim IB seems to confirm promo Avios will be posted
zebranz / Self / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / WAITING / IB - Recvd 17 Jul 81K-9K just showed up without asking- 18 July!
zebranz / #1son / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / WAITING / IB - Recvd 17 Jul 81K-9K just showed up without asking- 18 July!
zebranz / #2son / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / IB - Recvd 17 Jul 90K
zebranz / daughter-in-law / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / IB - Recvd 17 Jul 90K
Bobdh13 / SELF / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / RECEIVED 18 JULY
Bobdh13 / BROTHER / NEW / 2018 / DOCS / UNVERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / RECEIVED 19 JULY
elmoufoken / SELF / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 90K PTS / Duplicate Account / IB+ call center operator confirmed I dont have duplicate account, Sent email to IB+ with doc and form, account still locked. 9 of 10 booking got cancelled by them without my instruction, deposit of 7 out of 8 have not been refunded. 1 booking still alive.
jbfield/ SELF/ OLD / many years ago / No Docs / NA / POSTED / 81k PTS / 9000 MISSING / IB Agreed they should be credited / Chased up multiple times. RECEIVED 20 Nov '19
elmoufoken / SELF / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 90K PTS / Duplicate Account / IB+ call center operator confirmed I dont have duplicate account, Sent email to IB+ with doc and form, account still locked. 9 of 10 booking got cancelled by them without my instruction, deposit of 7 out of 8 have not been refunded. 1 booking still alive.
jbfield/ SELF/ OLD / many years ago / No Docs / NA / POSTED / 81k PTS / 9000 MISSING / IB Agreed they should be credited / Chased up multiple times. RECEIVED 20 Nov '19
Iberia Plus offer 9000 per booking, 21 to 24 June 2018 on iberia.com
Jul 14, 2018, 12:42 pm
#2011
Join Date: Dec 2013
Posts: 41
Jul 14, 2018, 1:26 pm
#2012
Join Date: Nov 2013
Location: New York City
Posts: 186
Jul 14, 2018, 3:52 pm
#2013
Join Date: May 2017
Location: Germany
Programs: TK Elite; IB+ Oro; Hilton Diamond
Posts: 28
Jul 14, 2018, 4:55 pm
#2014
Join Date: Jul 2018
Posts: 183
You guys are very impatient. You don't have to spam Iberia and their executives to get your points. In fact, this just slows it down for everyone else at the cost of you maybe getting points earlier. You MIGHT get your own points faster, but while slowing down everyone else. [Removed by moderator]
Anyway, I have done everything by the book and emailed them twice with my information and got a response today which I posted above. Just be patient, it takes a lot of man hours to go thru all of those emails.
Anyway, I have done everything by the book and emailed them twice with my information and got a response today which I posted above. Just be patient, it takes a lot of man hours to go thru all of those emails.
Last edited by l etoile; Jul 15, 2018 at 11:42 am Reason: Rule 12/ tone down rhetoric
Jul 14, 2018, 6:04 pm
#2015
Join Date: Apr 2015
Posts: 30
You guys are very impatient. You don't have to spam Iberia and their executives to get your points. In fact, this just slows it down for everyone else at the cost of you maybe getting points earlier. You MIGHT get your own points faster, but while slowing down everyone else. [Removed by moderator]
Anyway, I have done everything by the book and emailed them twice with my information and got a response today which I posted above. Just be patient, it takes a lot of man hours to go thru all of those emails.
Anyway, I have done everything by the book and emailed them twice with my information and got a response today which I posted above. Just be patient, it takes a lot of man hours to go thru all of those emails.
Last edited by l etoile; Jul 15, 2018 at 11:43 am Reason: quote
Jul 15, 2018, 1:04 am
#2016
Join Date: Sep 2012
Posts: 2,575
I've now had the "We correctly received your documentation. However, we are sorry to inform you that the details of your identification document do not match your Iberia Plus account information. Therefore, it is not possible for us to activate your account." on my account now - but unless I made a typo I do not believe this to be the case. So I've asked them what doesn't match. Not holding out much hope though!
Jul 15, 2018, 3:40 am
#2017
Join Date: Jul 2018
Posts: 3
You guys are very impatient. You don't have to spam Iberia and their executives to get your points. In fact, this just slows it down for everyone else at the cost of you maybe getting points earlier. You MIGHT get your own points faster, but while slowing down everyone else. [Removed by moderator.]
Are you serious??
After all the conflicting information given out, 'inconsistencies', denial of promo points for no reason, multiple requests for information, hoops, and unanswered emails, you seriously think it is unreasonable to contact other established channels of Iberia to bring closure to this fiasco?
Clearly sitting idle does NOT work my friend!
Last edited by l etoile; Jul 15, 2018 at 11:45 am Reason: quote
Jul 15, 2018, 8:23 am
#2018
Join Date: Oct 2007
Location: NYC, Wash DC
Programs: BA Gold, UA Plat (1mm),Marriott LT Plat, Avis PC, National Exec Elite, Hertz PC
Posts: 394
Iberia has had many weeks to respond. There is simply no excuse for this sorry [remved by moderator] airline at this point. if I could find a us subsidiary, I would file a small claims action. I’ll never choose Iberia in the future if I can avoid them.
Last edited by l etoile; Jul 15, 2018 at 11:38 am Reason: language
Jul 15, 2018, 8:36 am
#2019
FlyerTalk Evangelist
Join Date: Aug 2017
Programs: AS 75K, DL Silver, UA Platinum, Hilton Gold, Hyatt Discoverist, Marriott Platinum + LT Gold
Posts: 10,515
Last edited by l etoile; Jul 15, 2018 at 11:39 am Reason: language in quote
Jul 15, 2018, 9:20 am
#2020
Join Date: Jul 2018
Posts: 183
Are you serious??
After all the conflicting information given out, 'inconsistencies', denial of promo points for no reason, multiple requests for information, hoops, and unanswered emails, you seriously think it is unreasonable to contact other established channels of Iberia to bring closure to this fiasco?
Clearly sitting idle does NOT work my friend!
After all the conflicting information given out, 'inconsistencies', denial of promo points for no reason, multiple requests for information, hoops, and unanswered emails, you seriously think it is unreasonable to contact other established channels of Iberia to bring closure to this fiasco?
Clearly sitting idle does NOT work my friend!
You realize its not possible to quickly respond to hundred of thousands of emails right? Iberia has sent mass emails keeping people up to date, telling them its still in progress. What more do you want? If you guys keep spamming them with MORE emails it just slows it down for everyone else.
Like I said, I only sent emails when I was asked to and have received my response.
If you want someone to blame for the delays, blame the people who made multiple fake accounts and caused this mess in the first place.
Jul 15, 2018, 9:31 am
#2021
Join Date: Dec 2016
Programs: Marriott Titanium, IHG Spire Elite, Hilton Gold, United Silver, BA Bronze
Posts: 322
Please can we stay focused on data points and not lectures on whether people are impatient, ungrateful etc. I suspect I speak for most here when I say that entered this promotion and I expect Iberia to uphold the terms and conditions stated. Simple.
For me and my partner we submitted all required documentation by July 5. We got the auto email received acknowledgements and a subsequent apology for slow processing. Since then, nothing.
I will sit and wait longer for now, our accounts are fully in order and match our documentation. It is confusing how some people who responded later though have had things moving faster.
For me and my partner we submitted all required documentation by July 5. We got the auto email received acknowledgements and a subsequent apology for slow processing. Since then, nothing.
I will sit and wait longer for now, our accounts are fully in order and match our documentation. It is confusing how some people who responded later though have had things moving faster.
Jul 15, 2018, 9:50 am
#2022
Join Date: Jul 2018
Posts: 3
Jul 15, 2018, 10:28 am
#2023
FlyerTalk Evangelist
Join Date: Aug 2017
Programs: AS 75K, DL Silver, UA Platinum, Hilton Gold, Hyatt Discoverist, Marriott Platinum + LT Gold
Posts: 10,515
Yes I am serious. If you went into this promotion thinking you were 100% certain to get the miles you are a fool. In fact we are extremely lucky they are actually paying out at all.
You realize its not possible to quickly respond to hundred of thousands of emails right? Iberia has sent mass emails keeping people up to date, telling them its still in progress. What more do you want? If you guys keep spamming them with MORE emails it just slows it down for everyone else.
Like I said, I only sent emails when I was asked to and have received my response.
If you want someone to blame for the delays, blame the people who made multiple fake accounts and caused this mess in the first place.
You realize its not possible to quickly respond to hundred of thousands of emails right? Iberia has sent mass emails keeping people up to date, telling them its still in progress. What more do you want? If you guys keep spamming them with MORE emails it just slows it down for everyone else.
Like I said, I only sent emails when I was asked to and have received my response.
If you want someone to blame for the delays, blame the people who made multiple fake accounts and caused this mess in the first place.
Yes, 90,000 Avios for ~$300 would be great, but however this plays out, I have a Spain holiday planned out for next year, and will fly all ten flights as part of nested itineraries.
Life is short. Honestly, getting all worked up for the little amount of $ is not worth it.
Jul 15, 2018, 11:50 am
#2024
Senior Moderator; Moderator, Eco-Conscious Travel, United and Flyertalk Cares
Join Date: Jun 1999
Location: Fulltime travel/mostly Europe
Programs: UA 1.7 MM;; Accor & Marriott Pt; Hyatt Globalist
Posts: 17,831
Moderator note: I have removed and edited a couple of posts to conform to the rules. While I understand people are understandably frustrated, please refrain from attacking and berating each other. Discuss the promotion and your success or lack thereof with it so to help each other.
Thank you,
l'etoile
sr moderator
Thank you,
l'etoile
sr moderator
Jul 15, 2018, 2:43 pm
#2025
Join Date: May 2014
Posts: 560
Here’s my ongoing saga. My account is years old. I purchased ten flights in the promotion time window. I was logged into my account doing this and the etickets I received via email contained my IBPlus number.
After 10 day’s no points posted. I looked on my account and saw the flights I booked were no longer linked to my IBPlus number. I added this number on each flight. Still no points. I’ve sent five emails now over the last 9 day’s and have had no response from anyone.
Utterly frustrating. Anyone got any advice, or in a similar boat?
After 10 day’s no points posted. I looked on my account and saw the flights I booked were no longer linked to my IBPlus number. I added this number on each flight. Still no points. I’ve sent five emails now over the last 9 day’s and have had no response from anyone.
Utterly frustrating. Anyone got any advice, or in a similar boat?
Last edited by mediamonkey; Jul 15, 2018 at 2:43 pm Reason: Spelling