Jul 11, 2018, 12:05 pm
Last edit by: jbfield
- Login problems: If you have trouble logging into the Iberia website, type in your number and password by hand instead of using autocomplete. For some people this fixes login issues.
- Partner awards: Many flights on partners will not be available as one-way. You must redeem AA flights as a round trip for example
- Cancellations: Iberia awards on AA cannot be cancelled.
Iberia Plus offer 9000 per booking 21/JUN to 24/JUN on iberia.com
Terms and conditions of the offer are to be found here in post 14.
Data Points for those whose points did not post in the initial batch on 3-4 July.
Please do a separate data point for each account. If you opened accounts for others (spouse, child, parent, etc), please make a separate entry for each account you opened. Please follow the formatting below so we have some consistency. If you're a new user and can't post to the wiki, please post your data point as a reply to the thread and someone will add it to the wiki on your behalf.
Format
USER / OWNER / ACCT / YEAR / DOCS? / VERIFIED? / POSTED? / # PTS / MISSING / DENIAL REASON / FURTHER STEPS
USER / OWNER / ACCT / YEAR / DOCS? / VERIFIED? / POSTED? / # PTS / MISSING / DENIAL REASON / FURTHER STEPS
Legend
USER: Your FT username
OWNER: SELF or WIFE/CHILD/MOM/DAD/etc. Owner of the account (i.e. the name on the account).
ACCT: NEW or OLD. New = created during promo period. Old = created prior to promo period.
YEAR: Optional. Year account opened.
DOCS?: DOCS or NO DOCS. Did you submit identity documentation to IB?
VERIFIED: VERIFIED or UNVERIFIED. Has IB actually verified the docs you submitted yet (via email confirmation)?
POSTED?: POSTED or NOT POSTED. Points posted to account?
# PTS: How many points have posted to the account so far?
MISSING: How many points (that were expected) did not actually post?
DENIAL REASON: If you've been denied or are in limbo, what was the reason stated? INCONSISTENCIES, REFUNDS, WAITING, etc.
FURTHER STEPS: Have you done anything further to contact IB about the issue? What have you done? Complaints to DOT, EU, IB, etc. or NONE
USER: Your FT username
OWNER: SELF or WIFE/CHILD/MOM/DAD/etc. Owner of the account (i.e. the name on the account).
ACCT: NEW or OLD. New = created during promo period. Old = created prior to promo period.
YEAR: Optional. Year account opened.
DOCS?: DOCS or NO DOCS. Did you submit identity documentation to IB?
VERIFIED: VERIFIED or UNVERIFIED. Has IB actually verified the docs you submitted yet (via email confirmation)?
POSTED?: POSTED or NOT POSTED. Points posted to account?
# PTS: How many points have posted to the account so far?
MISSING: How many points (that were expected) did not actually post?
DENIAL REASON: If you've been denied or are in limbo, what was the reason stated? INCONSISTENCIES, REFUNDS, WAITING, etc.
FURTHER STEPS: Have you done anything further to contact IB about the issue? What have you done? Complaints to DOT, EU, IB, etc. or NONE
mickeyjaw / SELF / OLD / 2016 / NO DOCS / NA / PARTIALLY POSTED / 45k PTS / 9k MISSING / WAITING / NONE
swingaling / WIFE / NEW / 2018 / DOCS / VERIFIED / POSTED / 0 PTS / 90k MISSING / INCONSISTENCIES / DOT and IB
Surface Interval / Wife / New / 2018 / DOCS / UNVERIFIED / POSTED on 07/17 / 90k PTS / 0k MISSING / WAITING / NONE
Diannap / Self / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 9k MISSING / WAITING / NONE
Diannap / Husband / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 9k MISSING / WAITING / NONE
Junior_2J&K / Self / NEW / 2018 / DOCS / UNVERIFIED / POSTED on 07/17 / 0 PTS / 90k MISSING / WAITING / IB - canned response
OC_Matt / Self / Old / 2015 / NO DOCS / N/A /POSTED / 90k PTS / 0 MISSING / DONE / NONE (updated 8/21)
OC_Matt / Wife / New / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / NONE (updated 7/17)
OC_Matt / Friend / New / 2018 / NO DOCS / N/A / POSTED / 90k PTS / 0 MISSING / DONE / NONE
OverTheHorizon / Self / 2013 / NO DOCS / N/A / POSTED / 81k PTS / 9K MISSING / NONE / IB - canned response to detailed email, waiting and seeing !!
FlyingPenguin / SELF / NEW / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 90k MISSING / WAITING / NONE
zsc / self / old (dormant) / 2017 / NO DOCS / N/A / POSTED / 90k PTS / 0 MISSING / DONE / NONE
DeJar/ self / New (old account inaccessible) / 208 / Docs / Verified / 0pts / 90k Missing / DECLINED 07/20/2018 (requesting reconsideration) / None - notice frim IB seems to confirm promo Avios will be posted
zebranz / Self / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / WAITING / IB - Recvd 17 Jul 81K-9K just showed up without asking- 18 July!
zebranz / #1son / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / WAITING / IB - Recvd 17 Jul 81K-9K just showed up without asking- 18 July!
zebranz / #2son / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / IB - Recvd 17 Jul 90K
zebranz / daughter-in-law / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / IB - Recvd 17 Jul 90K
Bobdh13 / SELF / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / RECEIVED 18 JULY
Bobdh13 / BROTHER / NEW / 2018 / DOCS / UNVERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / RECEIVED 19 JULY
elmoufoken / SELF / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 90K PTS / Duplicate Account / IB+ call center operator confirmed I dont have duplicate account, Sent email to IB+ with doc and form, account still locked. 9 of 10 booking got cancelled by them without my instruction, deposit of 7 out of 8 have not been refunded. 1 booking still alive.
jbfield/ SELF/ OLD / many years ago / No Docs / NA / POSTED / 81k PTS / 9000 MISSING / IB Agreed they should be credited / Chased up multiple times. RECEIVED 20 Nov '19
elmoufoken / SELF / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 90K PTS / Duplicate Account / IB+ call center operator confirmed I dont have duplicate account, Sent email to IB+ with doc and form, account still locked. 9 of 10 booking got cancelled by them without my instruction, deposit of 7 out of 8 have not been refunded. 1 booking still alive.
jbfield/ SELF/ OLD / many years ago / No Docs / NA / POSTED / 81k PTS / 9000 MISSING / IB Agreed they should be credited / Chased up multiple times. RECEIVED 20 Nov '19
Iberia Plus offer 9000 per booking, 21 to 24 June 2018 on iberia.com
Nov 26, 2018, 5:50 pm
#2761
Join Date: Apr 2018
Posts: 262
Congrats. Did Iberia give you an extension on the expiration?
Nov 27, 2018, 3:01 pm
#2762
Join Date: Mar 2011
Location: BRS
Programs: BA Ex Club Gold, IHG Spire Elite, Hilton Diamond, Avis Presidents Circle
Posts: 256
Nope! But I have some destinations in mind for next year which I will be booking in the next couple of days, so will try and get my moneys worth!
Nov 27, 2018, 5:33 pm
#2763
Join Date: Dec 2007
Location: San Francisco, CA
Programs: AA Exec Plat, Hyatt LT Global Elitist, Bonvyoed LT Titanium, Hilton Gold, UA Silver
Posts: 479
Has anyone successfully redeem for an Air Italy flight and can potentially confirm pricing for JFK-MXP?
Separately, if I want to book on a partner airline (say AA) do I have to do a roundtrip with the same origin? Or can I do an open jaw to qualify?
Separately, if I want to book on a partner airline (say AA) do I have to do a roundtrip with the same origin? Or can I do an open jaw to qualify?
Nov 28, 2018, 1:10 am
#2764
Join Date: May 2017
Programs: UA, Latam, Delta, AA
Posts: 106
Where do I search for CX and QR availability? AA's website and if sAAver comes up then it should come up?
What are some interesting routes, ideally with a stopover? PKT-AMS-DOH seems interesting. Looking for J/F experience
What are some interesting routes, ideally with a stopover? PKT-AMS-DOH seems interesting. Looking for J/F experience
Nov 28, 2018, 10:57 pm
#2765
Join Date: Aug 2016
Programs: WOH Globalist | IHG Platinum | HH Gold | MB Gold
Posts: 231
Its just 1 day more and I have not used a single point. I was hoping to book something and change later but just realized from T&C that exchanges can be made until Dec 1. Not sure what happens after that.
What would be my best course of action at this time to take advantage of these points in future? One random idea is to book a really nice hotel near me and relax there for the weekend than getting $0 value for my $330 spent on tickets.
What would be my best course of action at this time to take advantage of these points in future? One random idea is to book a really nice hotel near me and relax there for the weekend than getting $0 value for my $330 spent on tickets.
Nov 29, 2018, 2:08 am
#2766
Join Date: Jan 2006
Programs: AA Exp
Posts: 836
Its just 1 day more and I have not used a single point. I was hoping to book something and change later but just realized from T&C that exchanges can be made until Dec 1. Not sure what happens after that.
What would be my best course of action at this time to take advantage of these points in future? One random idea is to book a really nice hotel near me and relax there for the weekend than getting $0 value for my $330 spent on tickets.
What would be my best course of action at this time to take advantage of these points in future? One random idea is to book a really nice hotel near me and relax there for the weekend than getting $0 value for my $330 spent on tickets.
Nov 29, 2018, 8:06 am
#2767
Join Date: Jan 2005
Location: SIN 5 days out of 7
Programs: BD*G, A3*G, BA-S, Accor Gold, IHG Amb
Posts: 5,505
Been struggling to book mine for some time - have flights, dates and availability but just can't get the ruddy website to book! Phone agents can't see availability either. Feels like it's being done on purpose.
Nov 29, 2018, 11:52 am
#2769
Join Date: Aug 2016
Programs: WOH Globalist | IHG Platinum | HH Gold | MB Gold
Posts: 231
My original plan was to fly Auckland on AA. Now I realize the dates can’t be changed once I book and I don’t have solid dates. Just have to pick some dates and make it happen.
Nov 29, 2018, 4:28 pm
#2770
Join Date: Aug 2011
Location: PWM/CDG
Programs: AF/KL Plat, AA Plat, HH Diamond
Posts: 789
Has Iberia mentioned anything about schedule changes on awards booked with the promotional Avios? Surely they can't make you lose your Avios if they are the ones changing your reservation?
Nov 29, 2018, 4:55 pm
#2771
Join Date: Dec 2004
Posts: 7,905
What kind of change are you taking about? Depending on the award you pay something like 0-25 euros to change your flight. I don’t think it involves refunding and reusing avios unless you make a significant change like origin/destination.
Nov 29, 2018, 6:25 pm
#2772
Join Date: Aug 2011
Location: PWM/CDG
Programs: AF/KL Plat, AA Plat, HH Diamond
Posts: 789
I am talking about involuntary schedule changes/flight cancellations etc. Iberia seemed to imply previously that there would be no changes/refunds on awards issued with the promotional Avios
Nov 29, 2018, 7:56 pm
#2773
FlyerTalk Evangelist
Join Date: Aug 2011
Location: Barcelona, London, on a plane
Programs: BA Silver, TK E+, AA PP, Hyatt Globalist, Marriott LT Plat, Hilton Diamond
Posts: 13,053
IB will offer you an alternative flight in case of cancellation. However if you don't like what is offered and want your Avios back, there's a strong risk of them expiring.
Nov 29, 2018, 9:52 pm
#2774
Join Date: May 2003
Location: LAX
Programs: DL-Plat, UA-Plat 2MM, AA-PlatPro, B6-Mosaic 3, AY-Plat, HY-Globalist, MR-LT Plat, HH-Gold
Posts: 1,237
Not speaking about schedule changes here, but I do have a feeling that simple voluntary date changes might be ok if you make no changes to origin/destination. Given that these don't normally require a reissue or mileage re-deposit, I'm hoping you can just pay the nominal charge as usual and change to a new date. Won't know for sure until post-12/1 when someone tries, but somehow I just doubt they're spending the time adding a new rule to this subset of Avios bookings. Much easier to just expire any miles from the promo that get re-deposited.
Nov 29, 2018, 10:15 pm
#2775
Join Date: Feb 2011
Posts: 849
I know this is a hard question to answer and we can't know for sure. I started with 93k. The extra 3k miles are from a flight where I earned miles (the flight was months after earning the 90k). I have about 1500 miles left in my account after redeeming for flights. Does anyone know what will happen to the remaining 1500 miles? I'm not sure if Iberia will be smart enough to deduct the 90k first or if they will use some of my miles that I earned from a flight first and then deduct from the 90k batch. So technically, the 90k miles hit my account first, and then the extra 3k hit much later so theoretically, they should deduct from the 90k batch first and the 1500 should be safe. What do you guys think? Thanks.