Jul 11, 2018, 12:05 pm
Last edit by: jbfield
- Login problems: If you have trouble logging into the Iberia website, type in your number and password by hand instead of using autocomplete. For some people this fixes login issues.
- Partner awards: Many flights on partners will not be available as one-way. You must redeem AA flights as a round trip for example
- Cancellations: Iberia awards on AA cannot be cancelled.
Iberia Plus offer 9000 per booking 21/JUN to 24/JUN on iberia.com
Terms and conditions of the offer are to be found here in post 14.
Data Points for those whose points did not post in the initial batch on 3-4 July.
Please do a separate data point for each account. If you opened accounts for others (spouse, child, parent, etc), please make a separate entry for each account you opened. Please follow the formatting below so we have some consistency. If you're a new user and can't post to the wiki, please post your data point as a reply to the thread and someone will add it to the wiki on your behalf.
Format
USER / OWNER / ACCT / YEAR / DOCS? / VERIFIED? / POSTED? / # PTS / MISSING / DENIAL REASON / FURTHER STEPS
USER / OWNER / ACCT / YEAR / DOCS? / VERIFIED? / POSTED? / # PTS / MISSING / DENIAL REASON / FURTHER STEPS
Legend
USER: Your FT username
OWNER: SELF or WIFE/CHILD/MOM/DAD/etc. Owner of the account (i.e. the name on the account).
ACCT: NEW or OLD. New = created during promo period. Old = created prior to promo period.
YEAR: Optional. Year account opened.
DOCS?: DOCS or NO DOCS. Did you submit identity documentation to IB?
VERIFIED: VERIFIED or UNVERIFIED. Has IB actually verified the docs you submitted yet (via email confirmation)?
POSTED?: POSTED or NOT POSTED. Points posted to account?
# PTS: How many points have posted to the account so far?
MISSING: How many points (that were expected) did not actually post?
DENIAL REASON: If you've been denied or are in limbo, what was the reason stated? INCONSISTENCIES, REFUNDS, WAITING, etc.
FURTHER STEPS: Have you done anything further to contact IB about the issue? What have you done? Complaints to DOT, EU, IB, etc. or NONE
USER: Your FT username
OWNER: SELF or WIFE/CHILD/MOM/DAD/etc. Owner of the account (i.e. the name on the account).
ACCT: NEW or OLD. New = created during promo period. Old = created prior to promo period.
YEAR: Optional. Year account opened.
DOCS?: DOCS or NO DOCS. Did you submit identity documentation to IB?
VERIFIED: VERIFIED or UNVERIFIED. Has IB actually verified the docs you submitted yet (via email confirmation)?
POSTED?: POSTED or NOT POSTED. Points posted to account?
# PTS: How many points have posted to the account so far?
MISSING: How many points (that were expected) did not actually post?
DENIAL REASON: If you've been denied or are in limbo, what was the reason stated? INCONSISTENCIES, REFUNDS, WAITING, etc.
FURTHER STEPS: Have you done anything further to contact IB about the issue? What have you done? Complaints to DOT, EU, IB, etc. or NONE
mickeyjaw / SELF / OLD / 2016 / NO DOCS / NA / PARTIALLY POSTED / 45k PTS / 9k MISSING / WAITING / NONE
swingaling / WIFE / NEW / 2018 / DOCS / VERIFIED / POSTED / 0 PTS / 90k MISSING / INCONSISTENCIES / DOT and IB
Surface Interval / Wife / New / 2018 / DOCS / UNVERIFIED / POSTED on 07/17 / 90k PTS / 0k MISSING / WAITING / NONE
Diannap / Self / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 9k MISSING / WAITING / NONE
Diannap / Husband / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 9k MISSING / WAITING / NONE
Junior_2J&K / Self / NEW / 2018 / DOCS / UNVERIFIED / POSTED on 07/17 / 0 PTS / 90k MISSING / WAITING / IB - canned response
OC_Matt / Self / Old / 2015 / NO DOCS / N/A /POSTED / 90k PTS / 0 MISSING / DONE / NONE (updated 8/21)
OC_Matt / Wife / New / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / NONE (updated 7/17)
OC_Matt / Friend / New / 2018 / NO DOCS / N/A / POSTED / 90k PTS / 0 MISSING / DONE / NONE
OverTheHorizon / Self / 2013 / NO DOCS / N/A / POSTED / 81k PTS / 9K MISSING / NONE / IB - canned response to detailed email, waiting and seeing !!
FlyingPenguin / SELF / NEW / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 90k MISSING / WAITING / NONE
zsc / self / old (dormant) / 2017 / NO DOCS / N/A / POSTED / 90k PTS / 0 MISSING / DONE / NONE
DeJar/ self / New (old account inaccessible) / 208 / Docs / Verified / 0pts / 90k Missing / DECLINED 07/20/2018 (requesting reconsideration) / None - notice frim IB seems to confirm promo Avios will be posted
zebranz / Self / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / WAITING / IB - Recvd 17 Jul 81K-9K just showed up without asking- 18 July!
zebranz / #1son / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / WAITING / IB - Recvd 17 Jul 81K-9K just showed up without asking- 18 July!
zebranz / #2son / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / IB - Recvd 17 Jul 90K
zebranz / daughter-in-law / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / IB - Recvd 17 Jul 90K
Bobdh13 / SELF / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / RECEIVED 18 JULY
Bobdh13 / BROTHER / NEW / 2018 / DOCS / UNVERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / RECEIVED 19 JULY
elmoufoken / SELF / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 90K PTS / Duplicate Account / IB+ call center operator confirmed I dont have duplicate account, Sent email to IB+ with doc and form, account still locked. 9 of 10 booking got cancelled by them without my instruction, deposit of 7 out of 8 have not been refunded. 1 booking still alive.
jbfield/ SELF/ OLD / many years ago / No Docs / NA / POSTED / 81k PTS / 9000 MISSING / IB Agreed they should be credited / Chased up multiple times. RECEIVED 20 Nov '19
elmoufoken / SELF / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 90K PTS / Duplicate Account / IB+ call center operator confirmed I dont have duplicate account, Sent email to IB+ with doc and form, account still locked. 9 of 10 booking got cancelled by them without my instruction, deposit of 7 out of 8 have not been refunded. 1 booking still alive.
jbfield/ SELF/ OLD / many years ago / No Docs / NA / POSTED / 81k PTS / 9000 MISSING / IB Agreed they should be credited / Chased up multiple times. RECEIVED 20 Nov '19
Iberia Plus offer 9000 per booking, 21 to 24 June 2018 on iberia.com
Nov 14, 2018, 4:40 am
#2701
Join Date: May 2010
Location: BTS/KSC/VIE
Programs: LH
Posts: 346
Ultimately the only data points that truly matter are from those who genuinely spent their Avios cleanly through IB+. Every single bonus Avios spent, no refunds / date changes, no BA transfers, etc. If those people receive emails then the email is surely being sent in batches to everybody who participated, rather than targeted to those who haven't yet spent all of their promo Avios.
I don't think I've seen a data point like that, which leads me to conclude that some people are in for a nasty surprise on 1 December...
I don't think I've seen a data point like that, which leads me to conclude that some people are in for a nasty surprise on 1 December...
Nov 14, 2018, 9:58 am
#2703
Join Date: Mar 2009
Location: SJC / DPS
Programs: AS G75K, UA Silver
Posts: 1,757
Did the dates for your 10x IB flights pass yet? I haven't been able to close my account because of this.
Nov 14, 2018, 10:22 am
#2704
Join Date: Jan 2017
Posts: 26
If that's the case, somebody mentioned that there is a way to switch the FF information by managing the reservation through the Finnair website.
Nov 15, 2018, 2:42 am
#2706
FlyerTalk Evangelist
Join Date: Aug 2011
Location: Barcelona, London, on a plane
Programs: BA Silver, TK E+, AA PP, Hyatt Globalist, Marriott LT Plat, Hilton Diamond
Posts: 13,050
Avios pricing for mixed IB/BA + partner awards seems very odd. I've picked a simple example itinerary (below) to highlight this. Remember that ORD-MAD on IB is in band 5 
ORD-MAD-ORD "Blue Class" as 1 award = 40,000 avios (peak) ^
DTW-ORD-MAD-ORD-DTW "Blue Class" as 1 award = 65,000 avios (partner 8001 - 12,400 band) ^
DTW-ORD-MAD-ORD-DTW "Blue Class" as 1 award with premium economy on ORD-MAD-ORD = 120,600 avios (????)
Is that premium economy IB +partner avios pricing correct?
ORD-MAD-ORD "Blue Class" as 1 award = 40,000 avios (peak) ^
DTW-ORD-MAD-ORD-DTW "Blue Class" as 1 award = 65,000 avios (partner 8001 - 12,400 band) ^
DTW-ORD-MAD-ORD-DTW "Blue Class" as 1 award with premium economy on ORD-MAD-ORD = 120,600 avios (????)
Is that premium economy IB +partner avios pricing correct?
The obvious solution is to book ORD-MAD-ORD separately from the DTW-ORD-DTW and leave yourself lots of time for delays. It shouldn't be too difficult given the flight times of ORD-MAD...
Nov 15, 2018, 2:53 am
#2708
FlyerTalk Evangelist
Join Date: Aug 2011
Location: Barcelona, London, on a plane
Programs: BA Silver, TK E+, AA PP, Hyatt Globalist, Marriott LT Plat, Hilton Diamond
Posts: 13,050
"Blue Class" is how Iberia refers to saver economy space on their website. "Economy" award space is priced significantly higher. I am award that premium economy award prices aren't listed on the IB partner award chart. The IB site however *does* allow you to price partner awards that include IB / BA premium economy segments.
Assuming the PE + partner doesn't actually error out before confirmation, I'm not sure what you're getting
about. You always have to pay substantially more to fly in PE vs. Blue.
Nov 16, 2018, 8:43 am
#2710
Join Date: Oct 2014
Programs: Hilton Diamond, IHG Platinum, Bonvoy Silver, BA, AA, FlyingBlue, IberiaPlus,Wyndham Rewards
Posts: 141
can't login to IB Plus account
I keep getting the old "An error has occurred in the login" message when trying to access my account. Have tried manually typing in all login information to avoid the autocomplete issues, but no luck. Had no trouble yesterday. Anyone else experiencing this?
Nov 16, 2018, 8:50 am
#2711
Join Date: Jul 2018
Location: Brazil
Programs: Everything I know I register myself in
Posts: 28
I solved it using Firefox instead of Chrome.
Nov 16, 2018, 9:01 am
#2712
Join Date: Jul 2018
Location: Brazil
Programs: Everything I know I register myself in
Posts: 28
Nov 16, 2018, 9:04 am
#2713
Join Date: Dec 2005
Location: SFO
Programs: SW A-List, Hyatt Globalist, Marriott Gold, Hertz PC, National Elite, Hilton Gold
Posts: 380
Having the same issue. All started yesterday afternoon.
Nov 16, 2018, 9:07 am
#2714
Join Date: Aug 2015
Location: DXB
Programs: Marriott Titanium Elite, Hyatt Globalist, Hilton Diamond, BA Silver, A3 Gold, Sixt Diamond
Posts: 2,811
I tried now, I also can't login. But I have an old account that was never locked during the promotion, so I would guess that they are just making some changes to the system (in preparation of Dec 1?) and that that is causing the issues.
Greetings from the lounge at BCN.
Greetings from the lounge at BCN.
Nov 16, 2018, 9:08 am
#2715
Join Date: Oct 2014
Programs: Hilton Diamond, IHG Platinum, Bonvoy Silver, BA, AA, FlyingBlue, IberiaPlus,Wyndham Rewards
Posts: 141
I appreciate the tip about firefox. Just tried it with firefox but am still getting the same problem. Also good to see that it isn't just me having the issue. Guess we'll have to wait it out.
Last edited by wlp07; Nov 16, 2018 at 9:10 am Reason: to provide clarity of response