Jul 11, 2018, 12:05 pm
Last edit by: jbfield
- Login problems: If you have trouble logging into the Iberia website, type in your number and password by hand instead of using autocomplete. For some people this fixes login issues.
- Partner awards: Many flights on partners will not be available as one-way. You must redeem AA flights as a round trip for example
- Cancellations: Iberia awards on AA cannot be cancelled.
Iberia Plus offer 9000 per booking 21/JUN to 24/JUN on iberia.com
Terms and conditions of the offer are to be found here in post 14.
Data Points for those whose points did not post in the initial batch on 3-4 July.
Please do a separate data point for each account. If you opened accounts for others (spouse, child, parent, etc), please make a separate entry for each account you opened. Please follow the formatting below so we have some consistency. If you're a new user and can't post to the wiki, please post your data point as a reply to the thread and someone will add it to the wiki on your behalf.
Format
USER / OWNER / ACCT / YEAR / DOCS? / VERIFIED? / POSTED? / # PTS / MISSING / DENIAL REASON / FURTHER STEPS
USER / OWNER / ACCT / YEAR / DOCS? / VERIFIED? / POSTED? / # PTS / MISSING / DENIAL REASON / FURTHER STEPS
Legend
USER: Your FT username
OWNER: SELF or WIFE/CHILD/MOM/DAD/etc. Owner of the account (i.e. the name on the account).
ACCT: NEW or OLD. New = created during promo period. Old = created prior to promo period.
YEAR: Optional. Year account opened.
DOCS?: DOCS or NO DOCS. Did you submit identity documentation to IB?
VERIFIED: VERIFIED or UNVERIFIED. Has IB actually verified the docs you submitted yet (via email confirmation)?
POSTED?: POSTED or NOT POSTED. Points posted to account?
# PTS: How many points have posted to the account so far?
MISSING: How many points (that were expected) did not actually post?
DENIAL REASON: If you've been denied or are in limbo, what was the reason stated? INCONSISTENCIES, REFUNDS, WAITING, etc.
FURTHER STEPS: Have you done anything further to contact IB about the issue? What have you done? Complaints to DOT, EU, IB, etc. or NONE
USER: Your FT username
OWNER: SELF or WIFE/CHILD/MOM/DAD/etc. Owner of the account (i.e. the name on the account).
ACCT: NEW or OLD. New = created during promo period. Old = created prior to promo period.
YEAR: Optional. Year account opened.
DOCS?: DOCS or NO DOCS. Did you submit identity documentation to IB?
VERIFIED: VERIFIED or UNVERIFIED. Has IB actually verified the docs you submitted yet (via email confirmation)?
POSTED?: POSTED or NOT POSTED. Points posted to account?
# PTS: How many points have posted to the account so far?
MISSING: How many points (that were expected) did not actually post?
DENIAL REASON: If you've been denied or are in limbo, what was the reason stated? INCONSISTENCIES, REFUNDS, WAITING, etc.
FURTHER STEPS: Have you done anything further to contact IB about the issue? What have you done? Complaints to DOT, EU, IB, etc. or NONE
mickeyjaw / SELF / OLD / 2016 / NO DOCS / NA / PARTIALLY POSTED / 45k PTS / 9k MISSING / WAITING / NONE
swingaling / WIFE / NEW / 2018 / DOCS / VERIFIED / POSTED / 0 PTS / 90k MISSING / INCONSISTENCIES / DOT and IB
Surface Interval / Wife / New / 2018 / DOCS / UNVERIFIED / POSTED on 07/17 / 90k PTS / 0k MISSING / WAITING / NONE
Diannap / Self / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 9k MISSING / WAITING / NONE
Diannap / Husband / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 9k MISSING / WAITING / NONE
Junior_2J&K / Self / NEW / 2018 / DOCS / UNVERIFIED / POSTED on 07/17 / 0 PTS / 90k MISSING / WAITING / IB - canned response
OC_Matt / Self / Old / 2015 / NO DOCS / N/A /POSTED / 90k PTS / 0 MISSING / DONE / NONE (updated 8/21)
OC_Matt / Wife / New / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / NONE (updated 7/17)
OC_Matt / Friend / New / 2018 / NO DOCS / N/A / POSTED / 90k PTS / 0 MISSING / DONE / NONE
OverTheHorizon / Self / 2013 / NO DOCS / N/A / POSTED / 81k PTS / 9K MISSING / NONE / IB - canned response to detailed email, waiting and seeing !!
FlyingPenguin / SELF / NEW / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 90k MISSING / WAITING / NONE
zsc / self / old (dormant) / 2017 / NO DOCS / N/A / POSTED / 90k PTS / 0 MISSING / DONE / NONE
DeJar/ self / New (old account inaccessible) / 208 / Docs / Verified / 0pts / 90k Missing / DECLINED 07/20/2018 (requesting reconsideration) / None - notice frim IB seems to confirm promo Avios will be posted
zebranz / Self / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / WAITING / IB - Recvd 17 Jul 81K-9K just showed up without asking- 18 July!
zebranz / #1son / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / WAITING / IB - Recvd 17 Jul 81K-9K just showed up without asking- 18 July!
zebranz / #2son / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / IB - Recvd 17 Jul 90K
zebranz / daughter-in-law / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / IB - Recvd 17 Jul 90K
Bobdh13 / SELF / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / RECEIVED 18 JULY
Bobdh13 / BROTHER / NEW / 2018 / DOCS / UNVERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / RECEIVED 19 JULY
elmoufoken / SELF / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 90K PTS / Duplicate Account / IB+ call center operator confirmed I dont have duplicate account, Sent email to IB+ with doc and form, account still locked. 9 of 10 booking got cancelled by them without my instruction, deposit of 7 out of 8 have not been refunded. 1 booking still alive.
jbfield/ SELF/ OLD / many years ago / No Docs / NA / POSTED / 81k PTS / 9000 MISSING / IB Agreed they should be credited / Chased up multiple times. RECEIVED 20 Nov '19
elmoufoken / SELF / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 90K PTS / Duplicate Account / IB+ call center operator confirmed I dont have duplicate account, Sent email to IB+ with doc and form, account still locked. 9 of 10 booking got cancelled by them without my instruction, deposit of 7 out of 8 have not been refunded. 1 booking still alive.
jbfield/ SELF/ OLD / many years ago / No Docs / NA / POSTED / 81k PTS / 9000 MISSING / IB Agreed they should be credited / Chased up multiple times. RECEIVED 20 Nov '19
Iberia Plus offer 9000 per booking, 21 to 24 June 2018 on iberia.com
Jul 12, 2018, 1:58 am
#1876
Join Date: Nov 2014
Location: lounge next door
Programs: *A Gold / ST Elite+ / OWS / EK G / HH Diam. / MR Tit / Hyatt GLOB / IHG Diam. / SL Jade / GHA Tit.
Posts: 1,527
In general, it is certainly a poor privacy practice to request passports via an unencrypted email system. I imagine hackers are hacking away at IB's system because there are 20,000 passports in the email system. I covered up my passport number in the scan I sent them.
As for the GDPR, I can't speak for others. I may be a way of getting what information IB has beyond the information they have from the transaction and communications -- perhaps free discovery from the legal perspective. In reality, I believe if the data people realize they have a serious GDPR problem, IB might be more inclined to comply with their representations to avoid fighting on two fronts. I don't view it as harassment or an attempt to create an administrative burden but I'm not a fan of someone having a scan of my passport -- particularly a company that appears to have weak IT infrastructure since their website crashes regularly. If they can't keep a consumer facing revenue generating portion of their business functional, that suggests their security is even weaker.
Now ... as a US citizen/resident, do I have the right to request info on me maintained by a European company??? Hmmm.
As for the GDPR, I can't speak for others. I may be a way of getting what information IB has beyond the information they have from the transaction and communications -- perhaps free discovery from the legal perspective. In reality, I believe if the data people realize they have a serious GDPR problem, IB might be more inclined to comply with their representations to avoid fighting on two fronts. I don't view it as harassment or an attempt to create an administrative burden but I'm not a fan of someone having a scan of my passport -- particularly a company that appears to have weak IT infrastructure since their website crashes regularly. If they can't keep a consumer facing revenue generating portion of their business functional, that suggests their security is even weaker.
Now ... as a US citizen/resident, do I have the right to request info on me maintained by a European company??? Hmmm.
And the penalties for breaching GDPR are HUGE for companies : GDPR fines (administrative fines) can go up to 20 million Euros or 4 percent of annual global (note global!) turnover, whichever of both is highest.
I'm pretty sure the situation is moving because of all the people who mentioned them the data privacy breach. And I don't agree with some posters here, we don't have influence but we have the power of the community and this counts (even for billions dollars companies). If we had said nothing and harassed Iberia I can tell you : they would have stoped sending miles to new accounts. Pretty sure about that. It's not about individuality it's about how many people are going the same way and show them that we are aware of the breaches and mistakes they did. It's a fair game. We got more power than before as consumers and it's for the good.
Jul 12, 2018, 2:03 am
#1877
Join Date: Nov 2014
Location: lounge next door
Programs: *A Gold / ST Elite+ / OWS / EK G / HH Diam. / MR Tit / Hyatt GLOB / IHG Diam. / SL Jade / GHA Tit.
Posts: 1,527
but it sounds like people are now getting avios though?
i doubt people who have great importance to iberia would care THIS strongly about just mere 90k avios. I mean, wouldn’t people who have great importance to Iberia already have an Iberia account to begin with?
you kept mentioning the law. Iberia’s general T&C already has a catch all to allow them to deny avios due to improper use of an account. I doubt any consumer would win this case in court.
"The Programme reserves the right to recall your card, cancel your account and hold you responsible if you make improper or fraudulent use of the Programme or do not comply with the rules and procedures contained in these General Conditions."
Flow was the following :
1. open an account
2. buy 10 tickets (I choose where I want to fly as I pay for the tickets).
3. enrolled in this promotion because of their T&C
This happens every single day in airlines, hotels, supermarkets and other business. Nothing weird here.
What is weird is that Iberia is stupid enough to think that this promotion will not go viral. If they wanted to keep it for "existing members only" they had to do as other does : sending targeted campaign and mention it in the T&C (as hotels does).
Sorry but I don't feel guilty of anything : a business advertise a promotion, I think it's a good deal, I run into this promotion and respect their T&C. Everything else is ......... There is no abuse or improper use of anything here. Period.
Jul 12, 2018, 2:14 am
#1878
Join Date: Oct 2017
Posts: 138
Hi, do you see your tickets in the "Manage your booking" session? I don't see any when I click there. But upon entering my last name and booking reference, the booking shows up and my IB Plus number is in there. I have an old account but have not received any avios.
Jul 12, 2018, 2:38 am
#1879
Join Date: Nov 2014
Location: lounge next door
Programs: *A Gold / ST Elite+ / OWS / EK G / HH Diam. / MR Tit / Hyatt GLOB / IHG Diam. / SL Jade / GHA Tit.
Posts: 1,527
it's one of the website bugs... you have to wait like 2 minutes and you will see them (the number indicated in the notification circle is not the right one... another bug).
Jul 12, 2018, 2:44 am
#1880
Join Date: May 2018
Programs: SAS Gold, Hilton Diamond, OWS
Posts: 244
I got an email saying that they have looked at my account and unlocked it, and that my tickets qualify. They told me that I would get my Avios when I send in a pdf with the booking confirmations, and that my 3 flights on the same day are incompatible, so I have to choose one and they will refund the remaining 2. Should be able to make 2 of them though, so I will give that a try.
Sent passport last Monday night, resent with tickets on Wednesday and have not heard anything at all before this morning.
Looks like it will work out in the end!
Sent passport last Monday night, resent with tickets on Wednesday and have not heard anything at all before this morning.
Looks like it will work out in the end!
Jul 12, 2018, 3:53 am
#1882
Join Date: Jan 2008
Location: Belfast / London
Programs: BA Gold, Hyatt Globalist, Marriott Platinum, Hilton Gold, MeliáRewards Platinum (no longer used)
Posts: 115
I got an email saying that they have looked at my account and unlocked it, and that my tickets qualify. They told me that I would get my Avios when I send in a pdf with the booking confirmations, and that my 3 flights on the same day are incompatible, so I have to choose one and they will refund the remaining 2. Should be able to make 2 of them though, so I will give that a try.
Sent passport last Monday night, resent with tickets on Wednesday and have not heard anything at all before this morning.
Looks like it will work out in the end!
Sent passport last Monday night, resent with tickets on Wednesday and have not heard anything at all before this morning.
Looks like it will work out in the end!
Also, can I ask and can we have in the wiki the flight types - is this domestic Spanish one way flights?
Jul 12, 2018, 3:58 am
#1883
Join Date: May 2018
Programs: SAS Gold, Hilton Diamond, OWS
Posts: 244
Jul 12, 2018, 4:21 am
#1884
Join Date: Mar 2012
Location: London, UK
Programs: BA Executive Club (Silver), Le Club Accor (Silver)
Posts: 680
New account, already sent passport scan + 10 OW confirmations. Did not receive the "inconsistencies" mail.
Last night, got this email (in Spanish and English, pasting english only):
"
Dear Customer,
We confirm that we have correctly received your request in our Iberia Plus mailbox.
We apologize for not having been able to answer your request so far, as we have had a large number of inquiries over the last week.
We are doing our best efforts to answer all of them within the shortest delay.
Thank you fou your understanding. Please receive our warmest regards.
"
Last night, got this email (in Spanish and English, pasting english only):
"
Dear Customer,
We confirm that we have correctly received your request in our Iberia Plus mailbox.
We apologize for not having been able to answer your request so far, as we have had a large number of inquiries over the last week.
We are doing our best efforts to answer all of them within the shortest delay.
Thank you fou your understanding. Please receive our warmest regards.
"
My situation: New account set up late on the last day of the promo, with no surname issues. Booked 4 completely different one way flights that I could conceivably fly spread across 6 months. I ran out of time to book more! Sent in my passport scan and confirmations as requested. If I get the 36k, I'm planning on using them for intra-EU redemptions (long haul positioning, weekends away etc) where the cash fare is high i.e. LCY-FRA on a Friday night at Ł200 cash or 4,500 Avios.
Jul 12, 2018, 5:31 am
#1885
Join Date: Dec 2015
Location: Canada
Programs: Alaska,AC,Avios,
Posts: 330
I got mine in a few hours after emailing a bunch of people like someone else on this forum. I recommend no one should give up and settle for refund . Here is the page I found for iberia contacts:
https://www.elliott.org/company-cont...eria-airlines/
https://www.elliott.org/company-cont...eria-airlines/
Jul 12, 2018, 7:17 am
#1886
Join Date: Nov 2011
Posts: 335
"improper use of an account"? Really?
Flow was the following :
1. open an account
2. buy 10 tickets (I choose where I want to fly as I pay for the tickets).
3. enrolled in this promotion because of their T&C
This happens every single day in airlines, hotels, supermarkets and other business. Nothing weird here.
What is weird is that Iberia is stupid enough to think that this promotion will not go viral. If they wanted to keep it for "existing members only" they had to do as other does : sending targeted campaign and mention it in the T&C (as hotels does).
Sorry but I don't feel guilty of anything : a business advertise a promotion, I think it's a good deal, I run into this promotion and respect their T&C. Everything else is ......... There is no abuse or improper use of anything here. Period.
Flow was the following :
1. open an account
2. buy 10 tickets (I choose where I want to fly as I pay for the tickets).
3. enrolled in this promotion because of their T&C
This happens every single day in airlines, hotels, supermarkets and other business. Nothing weird here.
What is weird is that Iberia is stupid enough to think that this promotion will not go viral. If they wanted to keep it for "existing members only" they had to do as other does : sending targeted campaign and mention it in the T&C (as hotels does).
Sorry but I don't feel guilty of anything : a business advertise a promotion, I think it's a good deal, I run into this promotion and respect their T&C. Everything else is ......... There is no abuse or improper use of anything here. Period.
anyway, I had always suspected that Iberia was going to eventually credit some of the new users, but they just needed more time to review accounts. There’s possibly no way they could go through thousands of accounts in just a week or two on top of their regular workload.
Jul 12, 2018, 8:26 am
#1888
Join Date: Nov 2014
Location: lounge next door
Programs: *A Gold / ST Elite+ / OWS / EK G / HH Diam. / MR Tit / Hyatt GLOB / IHG Diam. / SL Jade / GHA Tit.
Posts: 1,527
booking 10 cheapest one way flights without any intention to fly can not be considered as improper use? People get blocked for way less things like booking a cheaper connecting ticket with no plans to fly the 2nd leg. My whole point is that the T&C of this promo isn’t as iron clad as some of you guys claim. If this were to play out in court, are you 100% confident that any reasonable person would side with you?
anyway, I had always suspected that Iberia was going to eventually credit some of the new users, but they just needed more time to review accounts. There’s possibly no way they could go through thousands of accounts in just a week or two on top of their regular workload.
And not flying a second leg on a ticket is totally another topic than booking a ticket and no show.
Jul 12, 2018, 8:29 am
#1889
Join Date: Nov 2014
Location: lounge next door
Programs: *A Gold / ST Elite+ / OWS / EK G / HH Diam. / MR Tit / Hyatt GLOB / IHG Diam. / SL Jade / GHA Tit.
Posts: 1,527
and for your information, Iberia has lost 5 years ago regarding a no show policy, the Spanish court recognised that : "an airlines can't force a passenger to fly".
http://notin.es/wp-content/uploads/2...LA-NO-SHOW.pdf
http://notin.es/wp-content/uploads/2...LA-NO-SHOW.pdf
Jul 12, 2018, 8:32 am
#1890
Join Date: Nov 2014
Location: lounge next door
Programs: *A Gold / ST Elite+ / OWS / EK G / HH Diam. / MR Tit / Hyatt GLOB / IHG Diam. / SL Jade / GHA Tit.
Posts: 1,527
I agree with you... nobody forced Iberia to create this promotion and nobody will force us to fly the flights we have paid for... simple as that.