Hyatt Regency Vancouver - REVIEW - MASTER THREAD
Sep 12, 2019, 7:11 am
#332
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Sep 19, 2019, 11:57 pm
#334
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Sep 29, 2019, 6:00 pm
#335
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Received an email regarding my upcoming 5 night stay:
First of all the email didn't come from Lin but a general mailbox in Omaha. This alone leaves a bad taste IMHO. I also don't like that they send this unpersonalized email without mentioning the remedy for club guests and that the lounge is in fact closed. Why do they mention the "a $15 breakfast buffet" ?
I paid with points and prices at alternate properties are through the roof right now so definitely won't cancel my stay just to end up being 2k out of pocket. I'm foreseeing a pretty bad week here and should that ring true will seek at least 50% refund of my points. This is entirely the hotel owners fault letting this matter go on for months so they can just as well bear the cost of compensating guests.
We look forward to welcoming you to Hyatt Regency Vancouver for your upcoming stay.
Ahead of your visit, we wanted to make you aware of a potential labor union situation you may experience during your stay from demonstrations and / or work stoppage by Vancouver's local UNITE HERE labor union.
Due to the work stoppage, we have modified a number of our operations to maintain a consistent level of service offered.
Housekeeping: Guest rooms will not be serviced daily. A variety of amenities, towels, and bottles of water will be available in the lobby. Please inquire with lobby staff to obtain additional items. If you are in need of towel or trash service, please contact the hotel operator prior to 12 noon and an associate will attend to your room prior to 5pm.
Mosaic Grille: Open daily for breakfast, we will be offering a $15 breakfast buffet inclusive of a selection of hot and continental items as well as a coffee and juice station.
Breakfast 6:30 AM to 10:00 AM
Mosaic Bar: Hours of operation will be 5:00pm – 9:00pm, serving a small selection of chef's choice appetizers as well as alcoholic and non-alcoholic beverages for purchase.
Hotel Access: We recommend you carry your hotel key card with you at all times during your stay.
As with a number of hotels in Vancouver, the Hyatt Regency Vancouver is in negotiations with UNITE HERE, and we are optimistic about reaching a fair contract in the best interests of the hotel and our colleagues as quickly as possible.
We are available if you have any concerns about these events and we encourage you to let us know if there's anything we can do to make your experience at our hotel better.
As always, thank you for choosing to stay with us and please reach out with any questions.
Regards,
Lin Schatz
General Manager
Hyatt Regency Vancouver
Ahead of your visit, we wanted to make you aware of a potential labor union situation you may experience during your stay from demonstrations and / or work stoppage by Vancouver's local UNITE HERE labor union.
Due to the work stoppage, we have modified a number of our operations to maintain a consistent level of service offered.
Housekeeping: Guest rooms will not be serviced daily. A variety of amenities, towels, and bottles of water will be available in the lobby. Please inquire with lobby staff to obtain additional items. If you are in need of towel or trash service, please contact the hotel operator prior to 12 noon and an associate will attend to your room prior to 5pm.
Mosaic Grille: Open daily for breakfast, we will be offering a $15 breakfast buffet inclusive of a selection of hot and continental items as well as a coffee and juice station.
Breakfast 6:30 AM to 10:00 AM
Mosaic Bar: Hours of operation will be 5:00pm – 9:00pm, serving a small selection of chef's choice appetizers as well as alcoholic and non-alcoholic beverages for purchase.
Hotel Access: We recommend you carry your hotel key card with you at all times during your stay.
As with a number of hotels in Vancouver, the Hyatt Regency Vancouver is in negotiations with UNITE HERE, and we are optimistic about reaching a fair contract in the best interests of the hotel and our colleagues as quickly as possible.
We are available if you have any concerns about these events and we encourage you to let us know if there's anything we can do to make your experience at our hotel better.
As always, thank you for choosing to stay with us and please reach out with any questions.
Regards,
Lin Schatz
General Manager
Hyatt Regency Vancouver
First of all the email didn't come from Lin but a general mailbox in Omaha. This alone leaves a bad taste IMHO. I also don't like that they send this unpersonalized email without mentioning the remedy for club guests and that the lounge is in fact closed. Why do they mention the "a $15 breakfast buffet" ?
I paid with points and prices at alternate properties are through the roof right now so definitely won't cancel my stay just to end up being 2k out of pocket. I'm foreseeing a pretty bad week here and should that ring true will seek at least 50% refund of my points. This is entirely the hotel owners fault letting this matter go on for months so they can just as well bear the cost of compensating guests.
Sep 29, 2019, 6:12 pm
#336
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Because the same email went out to all upcoming guests and most guests have to pay for breakfast if they want it.
Good luck with that.
Get real. Do you actually believe that the hotel owners can unilaterally resolve a work dispute?
Get real. Do you actually believe that the hotel owners can unilaterally resolve a work dispute?
Sep 29, 2019, 10:08 pm
#337
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Housekeeping: Guest rooms will not be serviced daily. A variety of amenities, towels, and bottles of water will be available in the lobby. Please inquire with lobby staff to obtain additional items. If you are in need of towel or trash service, please contact the hotel operator prior to 12 noon and an associate will attend to your room prior to 5pm.
Sep 30, 2019, 10:10 am
#338
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The owners caused it, the owners can resolve it. Give the employees proper contracts and move on. This group purchased the Hyatt 5 years ago thinking they could make big bucks. Fact is as we've seen many times (SF, Honolulu) that striking workers can starve a hotel of revenue and create massive problems. They are all unionized.
Sep 30, 2019, 10:15 am
#339
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Sep 30, 2019, 11:54 am
#340
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I received a quick response from Omaha saying no valet, no Globalist check in, and 12000 points compensation. I wrote back to ask whether that's per night or per stay. If per night, will definitely stay and deal with the BS. If not, then will probably book away or simply reduce the stay to 1 night and stay an extra night at Whistler before coming to YVR.
Dec 21, 2019, 5:43 pm
#342
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Globalists offered a card for buffet breakfast in lieu of lounge, however we had to push for any benefits close to the overall lounge. We received them from the wonderful VIP manager, however it was embarrassing to have to negotiate and coordinate all this in front of my Guest of Honor who had a second room. We also had some minor snags upon usage, causing awkward confrontations with the bar/lounge manager and waitstaff.
Despite the club being closed for some time, the hyatt mobile app was still selling club rooms at the time of checkin. When we booked the day of arrival, Globalist hotline did not mention club closure despite us going out of our way to make guest of honor booking for this benefit. (not terribly surprising as no notice of closure on hyatt.com or mobile app)
Dec 21, 2019, 7:13 pm
#343
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During the slower times of the year such as winter, what's the best way to secure the lowest rate at this hotel?
Last edited by lsquare; Feb 20, 2020 at 11:41 am
Dec 21, 2019, 8:38 pm
#344
Join Date: Feb 2013
Location: Hilton, Hyatt House, Del Taco
Posts: 5,381
Stayed last night. Hotel seems to be normal operations with the exception of regency club had a scheduled closure from earlier this month until the week after Xmas for repairs.
Globalists offered a card for buffet breakfast in lieu of lounge, however we had to push for any benefits close to the overall lounge. We received them from the wonderful VIP manager, however it was embarrassing to have to negotiate and coordinate all this in front of my Guest of Honor who had a second room. We also had some minor snags upon usage, causing awkward confrontations with the bar/lounge manager and waitstaff.
Despite the club being closed for some time, the hyatt mobile app was still selling club rooms at the time of checkin. When we booked the day of arrival, Globalist hotline did not mention club closure despite us going out of our way to make guest of honor booking for this benefit. (not terribly surprising as no notice of closure on hyatt.com or mobile app)
Globalists offered a card for buffet breakfast in lieu of lounge, however we had to push for any benefits close to the overall lounge. We received them from the wonderful VIP manager, however it was embarrassing to have to negotiate and coordinate all this in front of my Guest of Honor who had a second room. We also had some minor snags upon usage, causing awkward confrontations with the bar/lounge manager and waitstaff.
Despite the club being closed for some time, the hyatt mobile app was still selling club rooms at the time of checkin. When we booked the day of arrival, Globalist hotline did not mention club closure despite us going out of our way to make guest of honor booking for this benefit. (not terribly surprising as no notice of closure on hyatt.com or mobile app)
Glad to hear that the work stoppage / strike is a thing of the past.
However, it's concerning to hear about club closure. I'm mostly a Hilton guy, but I do choose to stay at certain Hyatt and Fairmont locations specifically for the club floor experience, including this one. I've seen lounges get closed for legitimate renovations and few Hilton EL's get closed indefinitely on their way to being closed permanently. But I have never heard of 'scheduled' lounge closure lasting few weeks. Wonder what's going on.
Dec 21, 2019, 11:34 pm
#345
Join Date: Nov 2009
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Posts: 291
I was also just at this Hyatt, however booked in advance. I received a mail one week before arrival, stating the lounge was closed for carpet replacement and general maintenance.
Had a room on the club level and can confirm that the lounge was being actively worked on, and not in a state suitable for guests. Was satisfied with the breakfast at Mosaic, which was likely a lot better then what the lounge would have been.
Had a room on the club level and can confirm that the lounge was being actively worked on, and not in a state suitable for guests. Was satisfied with the breakfast at Mosaic, which was likely a lot better then what the lounge would have been.