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Old Mar 2, 2017, 10:28 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: 59Impala
Please list properties where you have managed to redeem your Suite Upgrade Award, formerly known as Tier Suite Upgrade ("TSU") or Diamond Suite Upgrade ("DSU"), and informally termed confirmed suite upgrades. Please list alphabetically by country, then state, if applicable to the US:

Australia

Grand Hyatt Melbourne - Grand Suite King (May 2017)
Grand Hyatt Melbourne - Grand Suite King (Jan 2018)

Austria

Park Hyatt Vienna - Park Suite King (August 2017)
Park Hyatt Vienna - Park Suite King (Dec 2017)
Park Hyatt Vienna - Park Suite King (Oct 2022)

Brazil

Grand Hyatt Sao Paulo - Grand Suite King (Nov 2017)

Cambodia

Park Hyatt Siem Reap - Park Suite King (March 2017)

China

Park Hyatt Beijing - Suite King (May 2018)

Colombia

Hyatt Regency Cartagena - Junior Suite King (March 2017)

Costa Rica

Andaz Papagayo - Andaz Suite (Nov 2017)

France

Park Hyatt Paris Vendôme - Junior King Suite (Apr 2017)
Park Hyatt Paris Vendôme - Park King Suite (Apr 2017)
Park Hyatt Paris Vendôme - Park King Suite (Nov 2017)

Germany

Andaz Munich - Andaz Suite (Sep 2018)
Park Hyatt Hamburg - Park Suite King (Jun 2017)
Grand Hyatt Berlin - Grand Suite View King (Dec 2019 - NYE)

Hong Kong

Grand Hyatt - Grand Suite King (May 2018)

Hungary

Párisi Udvar Hotel Budapest - Corner Suite (Oct 2022)

India

Andaz Delhi Aerocity - Andaz Large Suite (Nov 2023)

Indonesia

Hyatt Regency Bali - Regency Suite (Jun 2019)
Andaz Bali - Andaz Deluxe Suite (Jun 2023)

Italy

Park Hyatt Milan - Park Junior Suite (Aug 2017)
Park Hyatt Milan - Park Terrace Suite (Mar 2017) [Award Res]

Japan

Hyatt Regency Hakone Resort and Spa - Regency Suite Twin (Nov 2017)
Hyatt Regency Seragaki Island, Okinawa - Ocean View Suite (June 2019)
Grand Hyatt Tokyo - Grand Suite King (Nov 2017)
Park Hyatt Tokyo - Park Suite King (Jun 2017, Dec 2017)
Park Hyatt Tokyo - Park Suite Twin (May 2017, Sep 2017, May 2023)
Grand Hyatt Fukuoka - Grand Suite King (Oct 2017, Apr 2023)

Malaysia

Grand Hyatt Kuala Lumpur - Grand Suite King (New Years Eve 2017)

Mexico

Andaz Mayakoba Resort Riviera Maya - Lagoon View Suite (May 2017)
Grand Hyatt Playa del Carmen – King Suite (Jan 2018)
Ziva Cancun - Club ocean front corner suite or Ocean front Pyramid Suite (Dec 2020)
Ziva Puerto Vallarta - Club Ocean View Suite King

Netherlands

Andaz Amsterdam Prinsengracht - Andaz Suite (June 2017)

Oman

Grand Hyatt Muscat - Grand Suite King (Dec 2017)

Russia

Ararat Park Hyatt Moscow - Park Suite King (Aug 2017)

Singapore

GH Singapore - Grand Duplex Suite (Mar 2017)

South Africa
Hyatt Regency Cape Town (Jan 2023)

South Korea

Grand Hyatt Seoul - Grand Suite King (Apr 2017)
Grand Hyatt Seoul - Grand Suite King (Dec 2017)
Park Hyatt Seoul - Park Suite King (Dec 2017)
Andaz Seoul - Andaz Suite (June 2021)

Spain

Hyatt Centric Madrid - Junior Suite (Nov 2023)
Park Hyatt Mallorca - Park Suite King (May 2017)
Park Hyatt Mallorca - Park Suite King (Sept 2017)

Switzerland

Park Hyatt Zurich - Park Suite King (Dec 2017)
Hyatt Regency Zurich Airport - Regency Executive Suite (May 2021) and Regency Suite (April 2022)

Taiwan

Grand Hyatt Taipei - Grand Suite King (Jan 2018, Jul 2018, Nov 2022, Jul 2023)

Thailand

Grand Hyatt Bangkok - Grand Suite King (Apr 2017)
Hyatt Regency Koh Samui - Regency Suite (Mar 2023)
Park Hyatt Bangkok - Park Suite King (July 2017) x 2

United Arab Emirates

Park Hyatt Abu Dhabi Hotels & Villas - Park Suite King (Dec. 2017)

United Kingkom

Hyatt Regency Churchill - Regency Suite King (August 2017)

Vietnam

Park Hyatt Saigon - Park Suite King (March 2017) x 2
Hyatt Regency Da Nang - Regency Suite King (July 2017)
Park Hyatt Saigon - Park Suite King (Dec 2017)

Zanzibar
Park Hyatt Zanzibar - Park Suite King (Feb 2020)

USA

Arizona
Hyatt Regency at Gainey Ranch - Fountain Court Suite (June 2022)
Tempe Mission Palms - 1BR Suite (Feb 2023)

California
Andaz West Hollywood - Andaz Suite (May 2017)
Hyatt Carmel Highlands - Ocean View Townhouse Spa Suite (December 2017)
Hyatt Centric Fisherman's Wharf - Executive Suite (June 2017)
Hyatt Palm Springs - Cabana Suite (Nov 2019)
Hyatt Regency La Jolla - Studio Suite (Nov 2023)
Hyatt Regency Mission Bay - Marina Family Suite (Sept. 2017)
Hyatt Regency Newport Beach - Premier Suite (Nov 2023)
Manchester Grand Hyatt San Diego - Signature Suite (Nov 2023)
Missions Pacific Hotel - Dreamscape Suite or Bohemian Suite with Kitchenette (September 2021)
The Seabird - Grand Ocean Suite (Dec 21. - Jan 22)
Ventana Big Sur Alila Resort - Big Sur Suite (Jan 2020)

Florida
Grand Hyatt Tampa Bay - Premier Suite (March 2017)
Grand Hyatt Tampa Bay - Executive Suite (Oct 2022)
The Confidante - Miami Suite (March 2017)
Hyatt Regency Grand Cypress, Orlando - Executive Suite (March 2017)
Hyatt Regency Miami - Miami Suite or Panorama Suite (Dec 2021)
Hyatt Centric Fort Lauderdale Las Olas, Centric Suite (June 2024)

Georgia
Grand Hyatt Buckhead Atlanta -Grand Suite (Oct 2022)
Thompson Savannah - King Suite (Nov 2021)

Hawaii
Grand Hyatt Kaua`i Resort and Spa - Garden Suite (March 2017,April 2017)
Hyatt Centric Waikiki - City View Suite (May 2017)
Hyatt Regency Waikiki - Family Ocean Suite (Thanksgiving 2017)
Hyatt Regency Waikiki - Family Ocean Suite (NYE 2017)
Hyatt Regency Waikiki - Oceanfront 2 room / 2 br suite (July 4 week 2017)

Illinois
Park Hyatt Chicago - Park Suite (May 2017)

New Jersey
HR Jersey City on the Hudson - Hudson River Suite (May 2017)

New York
Andaz Wall Street - Confirmed into Andaz Suite; Upgraded to Buttonwood Suite (February 2018)
Andaz Midtown (Sep 2022)
Hyatt Centric Midtown 5th Ave (July 2023)

Pennsylvania
Hyatt Centric Center City Philadelphia - Executive Suite (Oct 2021)

Tennessee
Hyatt Centric Beale Street Memphis, Beale Street Suite or Big River Suite (May 2024)
Grand Hyatt Nashville, Executive Suite (May 2024)
Texas
HR Austin - Executive Riverview Suite (January 2018)
Hyatt Centric Austin - Congress Suite (Nov 2023)
Hyatt Regency Lost Pines Austin - Junior Suite (May 2019)

Washington DC
Grand Hyatt Washington - Grand Suite (July 2017)
Hyatt Centric Arlington - Executive Suite (January, 2024)

Non TSU upgrades for Globalist thread: https://www.flyertalk.com/forum/hyat...rd-suites.html (THREAD CLOSED)



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World of Hyatt - Globalist Experiences [Tier Suite Upgrades]

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Old Dec 14, 2023, 11:03 am
  #1276  
 
Join Date: Aug 2002
Location: Philadelphia
Programs: Hyatt Globalist
Posts: 1,814
Originally Posted by jbandy10
I have a Hyatt issue. I feel like I've read about this happening before but cannot remember what someone said about it. I made a cash booking which came out to about $1200. SUA was applied, and confirmation email was sent to me. Now the total is $2000, which is what the suite WOULD have cost if I booked it outright. My fear now is that the property is going to attempt to charge me for the full price of the suite when I check out. Same exact issue with another cash booking I just used an SUA on.
How long has it been since SUA was applied? That’s how it normally works. You’ll have to wait for them to change the rate back.
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Old Dec 14, 2023, 11:06 am
  #1277  
 
Join Date: Jul 2018
Location: MSP
Posts: 494
Originally Posted by SP03
How long has it been since SUA was applied? That’s how it normally works. You’ll have to wait for them to change the rate back.
Just did it today.
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Old Dec 14, 2023, 2:40 pm
  #1278  
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Join Date: Mar 2021
Location: SoCal
Posts: 324
Originally Posted by jbandy10
Just did it today.
My last SUA was for HC Madrid. Upgrade was requested and confirmed Nov 15th with the increased cash cost showing. Updated confirmation email was received on Nov 17th with the corrected (base room) pricing.
Be patient. YMMV
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Old Dec 16, 2023, 11:57 pm
  #1279  
 
Join Date: Sep 2019
Location: Los Angeles
Programs: Hyatt Globalist, Hilton Diamond
Posts: 4,927
I have a TSU confirmed reservation that was redeemed 3 months ago via MHC and notes made that I can see, however the TSU hasn’t been subtracted for my reservation.

The reservation is coming up next week it’s a points reservation and now the property has no Standard Suites available for our stay dates.

If for some reason the TSU didn’t get confirmed by the hotel what do you do? I mean there’s none available so even if they wanted to correct it now can’t do anything even if I contacted the hotel directly since there’s none available.

Just wondering if there’s a reason the TSU wouldn’t be showing as redeemed as all my other TSU bookings show as redeemed the moment they’re applied.


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Old Dec 17, 2023, 12:32 am
  #1280  
 
Join Date: Feb 2013
Location: Miami, FL
Programs: UA 1MM, AA Plat, Marriott LT Titanium, Hyatt Glob, IHG ♢ Amb, Hilton ♢, Hertz Pres
Posts: 6,026
Originally Posted by Matt4200
I have a TSU confirmed reservation that was redeemed 3 months ago via MHC and notes made that I can see, however the TSU hasn’t been subtracted for my reservation.

The reservation is coming up next week it’s a points reservation and now the property has no Standard Suites available for our stay dates.

If for some reason the TSU didn’t get confirmed by the hotel what do you do? I mean there’s none available so even if they wanted to correct it now can’t do anything even if I contacted the hotel directly since there’s none available.

Just wondering if there’s a reason the TSU wouldn’t be showing as redeemed as all my other TSU bookings show as redeemed the moment they’re applied.

Because it's a manual process, the team that pulls suite awards doesn't always pull them properly (I've had this happen 2x). Sometimes, they don't pull them at all. However, if your concierge says the hotel is holding the suite (or you see it being held online) then it is being held (or so my concierge claims). So the hotel will likely pull it at arrival. Be sure to save/keep that suite night until after your stay just in case. And be sure to double check (or triple check) by asking your concierge to be sure the suite is being held (I've had mine call the hotel). In both cases I was assured it was being held (even though the award wasn't pulled properly). However, in my examples, I had to cancel the stays before arrival, so can't say what happens at the hotel. But my concierge said the suite would've been there for me.
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Old Dec 17, 2023, 12:38 am
  #1281  
 
Join Date: Sep 2019
Location: Los Angeles
Programs: Hyatt Globalist, Hilton Diamond
Posts: 4,927
Originally Posted by TravelinSperry
Because it's a manual process, the team that pulls suite awards doesn't always pull them properly (I've had this happen 2x). Sometimes, they don't pull them at all. However, if your concierge says the hotel is holding the suite (or you see it being held online) then it is being held (or so my concierge claims). So the hotel will likely pull it at arrival. Be sure to save/keep that suite night until after your stay just in case. And be sure to double check (or triple check) by asking your concierge to be sure the suite is being held (I've had mine call the hotel). In both cases I was assured it was being held (even though the award wasn't pulled properly). However, in my examples, I had to cancel the stays before arrival, so can't say what happens at the hotel. But my concierge said the suite would've been there for me.
The problem is my MHC I honestly don’t know what’s going on with them I’ve sent probably 5-6 requests over the last 4 months and every time it takes 3-4 days to get a response and it’s always some other MHC saying they’re “helping out”. So I don’t know if my MHC quit, got fired, is in the hospital or anything in between.

On top of that I had a situation last year where the TSU was actually pulled, I showed up and the suite was not available, no suites were so I was SOL for that stay.

I mean at this point even if some glitch happened where it didn’t get done correctly since they’re quite literally out of inventory nothing can be done they can’t or won’t boot another person who paid for that suite out.
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Old Dec 17, 2023, 12:58 am
  #1282  
 
Join Date: Aug 2016
Location: DTW / SJC
Programs: AA EXP, DL DM, Marriott Titanium, Hyatt Globalist, Hilton Diamond
Posts: 769
Originally Posted by Matt4200
I have a TSU confirmed reservation that was redeemed 3 months ago via MHC and notes made that I can see, however the TSU hasn’t been subtracted for my reservation.
Shouldn't be an issue. Most of my TSUs applied to award stays never end up being pulled.
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Old Dec 17, 2023, 1:07 am
  #1283  
 
Join Date: Sep 2019
Location: Los Angeles
Programs: Hyatt Globalist, Hilton Diamond
Posts: 4,927
Originally Posted by aacar
Shouldn't be an issue. Most of my TSUs applied to award stays never end up being pulled.
Even after the stay? That seems odd.
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Old Dec 17, 2023, 1:08 am
  #1284  
 
Join Date: Feb 2013
Location: Miami, FL
Programs: UA 1MM, AA Plat, Marriott LT Titanium, Hyatt Glob, IHG ♢ Amb, Hilton ♢, Hertz Pres
Posts: 6,026
Originally Posted by Matt4200
The problem is my MHC I honestly don’t know what’s going on with them I’ve sent probably 5-6 requests over the last 4 months and every time it takes 3-4 days to get a response and it’s always some other MHC saying they’re “helping out”. So I don’t know if my MHC quit, got fired, is in the hospital or anything in between.

On top of that I had a situation last year where the TSU was actually pulled, I showed up and the suite was not available, no suites were so I was SOL for that stay.

I mean at this point even if some glitch happened where it didn’t get done correctly since they’re quite literally out of inventory nothing can be done they can’t or won’t boot another person who paid for that suite out.
As you say, it's either there or it isn't at this point, so you'll just have to wait and see. But if you see it on the app/website - it'll likely be there and you'll likely get away without having to use a TSU. Let us know what happens.

as for your concierge being out - mine is out a lot. I call the # and ask the new concierge to verify my suite is being held. They put me on hold, call the hotel, come back and say, yes, I just verified it and it is being held. You can do the same on Twitter if you can't call. They too will verify
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Old Dec 17, 2023, 1:48 am
  #1285  
 
Join Date: Sep 2019
Location: Los Angeles
Programs: Hyatt Globalist, Hilton Diamond
Posts: 4,927
Originally Posted by TravelinSperry
As you say, it's either there or it isn't at this point, so you'll just have to wait and see. But if you see it on the app/website - it'll likely be there and you'll likely get away without having to use a TSU. Let us know what happens.

as for your concierge being out - mine is out a lot. I call the # and ask the new concierge to verify my suite is being held. They put me on hold, call the hotel, come back and say, yes, I just verified it and it is being held. You can do the same on Twitter if you can't call. They too will verify
All that’s shown in the app/website is a small notation in the cancellation terms which is just an edit made by MHC. That in no way shows it was done properly and applied at the hotel, just that MHC added a notation.

I’ve never gotten away from a TSU being redeemed (meaning having a TSU reservation, getting the suite and keeping the TSU).

At this point no sense in calling as I said all the suites are gone so either I have it or I don’t. It would be a bit irking though as it’s a Christmas stay we’ve had booked for a long time, not exactly last minute.

I’ll post back after check in though.
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Old Dec 17, 2023, 3:02 pm
  #1286  
 
Join Date: May 2007
Programs: UA 1K, Hyatt Globalist
Posts: 5,603
Why don't you contact the property directly to confirm that the suite has been properly blocked for you? That'd give you some peace of mind, and it's a one-minute email to write. I usually do this a few days after applying the TSU in instances where the suite doesn't show up as my actual room type for whatever reason. It's also a good way to say hello and open up a channel of communication for further requests and issues down the road.
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Old Dec 17, 2023, 3:38 pm
  #1287  
 
Join Date: Sep 2019
Location: Los Angeles
Programs: Hyatt Globalist, Hilton Diamond
Posts: 4,927
Originally Posted by dkc192
Why don't you contact the property directly to confirm that the suite has been properly blocked for you? That'd give you some peace of mind, and it's a one-minute email to write. I usually do this a few days after applying the TSU in instances where the suite doesn't show up as my actual room type for whatever reason. It's also a good way to say hello and open up a channel of communication for further requests and issues down the road.
It’s a suburban Hyatt Regency I’ve stayed several years and never had any requests. As for reaching out, I mean I’m checking in there in 3 days so at this point it’s too late to do anything anyways so no point in reaching out to me what will be will be.
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Old Dec 19, 2023, 11:08 am
  #1288  
 
Join Date: Sep 2019
Location: Los Angeles
Programs: Hyatt Globalist, Hilton Diamond
Posts: 4,927
As a Globalist I was only upgraded to a 2 Queen High Floor (Deluxe, however at this property even Deluxe is a base room as that’s what I booked on points), meanwhile my Guest of Honor staying the same dates was pre-upgraded to a 2 Queen Suite .

I’m wondering though if this is new as I’ve never seen it before. Look on the bottom and it gives me the option to choose which room or suite I want at an additional cost, because I’m a Globalist I’m guessing that’s why they all say + $0. It shows 2 suite types (neither are the Two Queen suite my Guest of Honor got) the rest are standard rooms.




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Old Dec 19, 2023, 11:15 am
  #1289  
 
Join Date: Aug 2002
Location: Philadelphia
Programs: Hyatt Globalist
Posts: 1,814
Originally Posted by Matt4200
As a Globalist I was only upgraded to a 2 Queen High Floor (Deluxe, however at this property even Deluxe is a base room as that’s what I booked on points), meanwhile my Guest of Honor staying the same dates was pre-upgraded to a 2 Queen Suite .

I’m wondering though if this is new as I’ve never seen it before. Look on the bottom and it gives me the option to choose which room or suite I want at an additional cost, because I’m a Globalist I’m guessing that’s why they all say + $0. It shows 2 suite types (neither are the Two Queen suite my Guest of Honor got) the rest are standard rooms.




Most hotels have very few suites with 2 beds. Perhaps your guests got the last one and it’s no longer available.
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Old Dec 19, 2023, 11:24 am
  #1290  
 
Join Date: Sep 2019
Location: Los Angeles
Programs: Hyatt Globalist, Hilton Diamond
Posts: 4,927
Originally Posted by SP03
Most hotels have very few suites with 2 beds. Perhaps your guests got the last one and it’s no longer available.
Just checked and they still have some available.

My two main points were -

Why did GoH get a suite upgrade but mine only a room upgrade with what looks like a dozen or more suites still available? This property has 4 standard suite types and multiple in inventory.

Is the option to choose your room or suite during online check in as shown on the bottom a new feature by Hyatt?
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