FlyerTalk Forums - View Single Post - World of Hyatt - Globalist Experiences [Tier Suite Upgrades]
Old Dec 17, 2023 | 1:08 am
  #1284  
TravelinSperry
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Join Date: Feb 2013
Location: Miami, FL
Programs: UA 1MM, AA Plat, Marriott LT Titanium, Hyatt Glob, IHG ♢ Amb, Hilton ♢, Hertz Pres
Posts: 6,058
Originally Posted by Matt4200
The problem is my MHC I honestly don’t know what’s going on with them I’ve sent probably 5-6 requests over the last 4 months and every time it takes 3-4 days to get a response and it’s always some other MHC saying they’re “helping out”. So I don’t know if my MHC quit, got fired, is in the hospital or anything in between.

On top of that I had a situation last year where the TSU was actually pulled, I showed up and the suite was not available, no suites were so I was SOL for that stay.

I mean at this point even if some glitch happened where it didn’t get done correctly since they’re quite literally out of inventory nothing can be done they can’t or won’t boot another person who paid for that suite out.
As you say, it's either there or it isn't at this point, so you'll just have to wait and see. But if you see it on the app/website - it'll likely be there and you'll likely get away without having to use a TSU. Let us know what happens.

as for your concierge being out - mine is out a lot. I call the # and ask the new concierge to verify my suite is being held. They put me on hold, call the hotel, come back and say, yes, I just verified it and it is being held. You can do the same on Twitter if you can't call. They too will verify
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