Originally Posted by
SP03
Most hotels have very few suites with 2 beds. Perhaps your guests got the last one and it’s no longer available.
Just checked and they still have some available.
My two main points were -
Why did GoH get a suite upgrade but mine only a room upgrade with what looks like a dozen or more suites still available? This property has 4 standard suite types and multiple in inventory.
Is the option to choose your room or suite during online check in as shown on the bottom a new feature by Hyatt?